My customer service representative was Tracey. He was very prompt and professional. He took his time. He did not rush us. And overall he was very nice and polite to us.

We were VERY Satisfied with our visit to the Starkville ATT store!! Our rep was Hannah and she was excellent—fast, friendly, patient, and knowledgeable.

My wife and I went to the ATT store to see about getting new phones. Our old I phone 8’s were slow and outdated. Wouldn’t hold a charge . The home button didn’t work. So we left with I phones 12 pro Max’s and it’s like getting brand new cars!! We haven’t been able to put them down since we love them!!!

Store was not crowded. Staff was helpful. Friend bought new phone. It was very disappointing store staff couldnt transfer contacts from old phone to new phone.

My specialist in Starkville, MS named Adam was very friendly and personable. He really made the visit extra fantastic. Also, we had to authorize my user account before I could get my upgrade. When we called the support line to do that it was very quick and easy. Also the customer service was on point as well. Thanks AT&T !

Tracy was my At&t Attendant on Hwy 12. He was courteous and professional and added in a sense of humor concerning the problem with my phone. He quickly resolved the issue.He offered me a great deal on a potential service. Thank you Sir!

I had a more than amazing experience here today. Lela helped me turn in my old phone and get set up with a new one seamlessly - a little lagged on my part because I had a bajillion photos to transfer. But otherwise, it was such an easy and honestly fun time talking with her! And Adam, too, they both made the wait seem like nothing and helped me all the while. I would 1000/10 recommend coming to this store to get any issues handled, or to just get a new phone. It was an effortless experience with fun conversation to top it off. :) Also, I hope your wedding goes well!!

Jordan was very prompt, efficient, knowledgeable, courtesy, friendly, kind, and very attentive to my needs. Ill give him and the employees a 10 ++ rating of extremely Excellent!

Today I went looking to upgrade my service with Hannah Whitworth and Service was amazing. She took really good care of me and offered me the best deals they had. Others came along and was very welcoming in.

The service was awesome, I gladly made the switch from c spire! My guy Jordan over here at the store in Starkville,MS made sure he got Mr every possible discount! Truly appreciated!!!

Dalton was fantastic helping us with adding someone to our plans and upgrading our phones. He was so patient and great at his job!!

My experience was awesome. Please see Mr. Tracey at the Starkville, MS location. He made sure I was satisfied with my new devices (iPhone 12 pro and Apple Watch series 6). I transferred to AT&T from CSpire and he made the process so easy for me.

It’s a great store with helpful people. They get you set up fast and answer your questions when you have them. I left Verizon and have a lot better service. And you can actually get someone on the phone if you need to talk to someone.

Tracey was extremely helpful. Made it such a pleasant experience. Highly recommend!

We had a great experience at at&t. I was happy to trade in my phone and get a new one ! Hannah was a great help !!

We had the best experience today with Tracey! He was awesome and even recommended a great lunch spot!

Charles was an excellent help to me at the Starkville location. I would truly recommend coming to this store for all your needs. Everybody was very friendly and willing to help each other out.

Lela was wonderful...knowledgeable, patient...everything we needed today to make decisions for our family! Fabulous service!

1st time customer, my friendly Representative member was very helpful, appears honest, and explained everything patiently and clear.

The customer service at the Starkville AT&T store is excellent. If I have any issues this will be the only store I will visit

Hannah provided the best service I have ever received from AT&T. Ive had cellular service with them since 2006, and her attitude, responsiveness to my inquiries, flexibility, and concern for what I wanted are unparalleled. I made three trips, and she was the same everytime. My first trip was for information gathering. She was cheerful. Answered all of my questions, offered helpful suggestions that I would not have known to ask, and saved me lots. I changed my TV service, upgraded my phone, and upgraded my family plan to unlimited. These were just what we needed. At the end of each visit we made an appointment for the next. She was prompt and I had no waiting each time. She has my highest recommendation without reservation. If I could offer a Michelin star to her, I would!

Joshua showed great customer service and helped with me everything I needed. Highly recommended!

Lela was extremely helpful and had me in and out of the store in no time. She suggested new devices but wasn’t pushy at all. I highly recommend her if you visit the AT&T Starkville location. Very professional!

Moved service from Cspire to AT&T because of a promotion I was offered from Salesperson Ray while visiting. Ray nor manager Justin ever mentioned a $100 monthly charge for the business plan which ended up $60 extra monthly after all credits. Went back for the second time to try and get my bill corrected and the manager just apologized and said he would contact corporate and call me back that day. It’s been over 3 days and I haven’t heard back. I would advise anyone swapping to AT&T to get all quotes in writing.

Had a great experience at AT&T today. Josh did a wonderful job!!

Hannah was a great salesman; I appreciate her honesty and knowledge of your product

Josh was so helpful & nice. Great costumer service skills!!

Love it. Josh was very helpful and even helped us switch from google to apple. And got all are data transferred. Thank you Starkville AT&T

Lela helped me to get a brand new phone for my mother! Couldnt have been more kind and patient...careful to explain things to me (Im all thumbs wt that brand of phone). Wonderful experience overall! Couldnt be more pleased! Thank you, Lela!

Very knowledgeable and friendly staff. Quickly diagnosed my phone issue and helped me find the right product without undue pressure.

The only one ATT store in town. I have visited the store for many time, in various reasons. Taking new connection, buying new phone you name it. Most of time, they are pretty sweet and helping. Once we got a pathetic service, however, that was a complicated case, not truly their fault.

Amazing customer service. Ray was one of the most helpful representatives Ive ever had the pleasure of dealing with. Being in customer service myself, its very much appreciated.

I can not tell you how much they helped me today! I went into get a new SIM card and Desmond was the first to help me. He repaired my phone within minutes and a lady named Lela stopped by our table as she was in training. However, she really knew her stuff. She helped my friend with purchasing a new case and then sold her on a transfer over to AT&T within minutes! I can’t tell you how great it is to see a strong team work so well and so fast together. I also got a surprise for my husband for Valentines Day... It’s the new IPhone11 Pro and it’s gorgeous! Richard was helped me with my purchase and even helped save money along the way! This team did all of this in under 1 hour!!! Fast, friendly and fantastic customer service!

Hannah was awesome and very thoroughVery pleasant and helpful with my process

Need a New Phone, Internet, TV service, Business Service Account? See JORDAN at AT&T Starkville. Hes humble, honest, not pushy, knowledgeable and has the best customer service. Employees wipe/sanatized after every customers. Its all of that for me! Thanks

Jordan and Desmond were absolutely awesome helping us transfer from cspire to AT&T. The entire staff were constantly cleaning after each customer left the building. By far the most friendly staff at any phone store I’ve been to.

The staff and management were very helpful and friendly. Special thanks to Jordan and Kesha! Highly recommend!

Jordan is a wonderful salesperson! He was very good at explaining all the features and what to expect. I had a very good experience in the Starkville store.

Starkville’s AT&T team is absolutely outstanding! Desmond, Lela, and Richard took such great care of us! We came in to fix a SIM card, but after they took the patience to fix the SIM card, we ended up buying a beautiful new IPhone 11! This was such a great buy for Valentines Day! The other person in the party (who is a CSpire customer) was so impressed with the customer service realized she needs to move her whole family over to AT&T! I can’t wait to make the move! Thank you for taking such good care of us! ❤️

Deanna was really wonderful in answering all of our questions and meeting all of our needs. She is very knowledgeable, personable, and is a great asset to this store. Thankful for this positive experience!

To begin the review, I will admit I am not an AT&T fan. I have only ever been to this particular location during the COVID-19 pandemic & had to utilize curbside service. The service was less than adequate, since the employee who spoke to us was very confused about our inquiries and did not seem very motivated to help us. We were trying to get internet out in the country because we have neighbors who have AT&T as providers, but the man just didnt understand us and didnt have any answers. We will be calling a district manager soon since there has been so much confusion between what is factually available and what the employees cant seem to find. Long story short- employees should strive to help the customer gain their service, not just scratch their head and say oh well.

My experience with Hannah was nothing short of perfect. She was very descriptive and explained everything very precise. She needs a raise or something free from the store. She needs to be rewarded!!

This is the best store ever. All the sales reps are amazing and courteous. The wait times can be long sometimes but it is expected because they do such a great job taking care of all your needs and they handle every single customer the same exact way with a ton of respect. I will only go back to this store.

The sales representative was absolutely great. His name is Charles and I think he did a super sales job.

Went in for assistance replacing a screen protector. Knew they would get no commission off of helping me but was taken care of quickly and professionally!

Extremely helpful!! Even with the Curbside assistant. Very fast and Very Nice! Thanks Charles 👍🏻

Hannah was a great help through the process of starting a new plan. She sat with for over 2 hours of the ordeal. Will definitely be back.

EXCELLENT CUSTOMER SERVICE N PATIENCE....I WILL ASK FOR HIM WHEN I COME IN.....JORDAN IS THE BEST HANDS DOWN.....

Leia was an amazing ATT representative. She took the time and patience to deal with my phone trouble and assisted upgrading my Mobil device. I also had the pleasure to deal with the manager and other ATT representatives at the store which were extremely helpful and kind. I highly recommend this ATT store location!! Great job guys and thank you for what you do in these times.

The employees were all very professional and polite. Very clean !! Jordan went above and beyond to help us with our needs .

Great

There are some good people who work here but for the majority service stinks. Never thought it would be so hard to pay somebody. It is almost like the workers are double agents for Verizon whose main goal is to get people to leave att and make the switch. It is safe to assume that their mission has been completed. I will make the switch as soon as my contract is up.

Good friendly people and reliable theyre always there for the customers

Absolutely no service for customers once they get your money. I AM DONE!

My experience was really good thanks to Hannah she was very patient and answered every question that I had and she’s very friendly

Do not go here. We were lied to by a salesperson (not the first bad experience we have had at this particular store). They told us we could cancel the cellular on the Apple Watch we purchased at any time, but never told us we had to pay the watch off first, even though we asked repeatedly. They also didn’t tell us that it was creating a whole new line. When I tried to get the cellular cancelled, they said we had to pay the device off which the salesperson never told us or made clear to us about. When we tried to return it to just cancel it all and start over, they wanted us to pay a restocking fee. We refused because of the lies from the salesperson. Customer service is saying the can waive the restock fee, but the manager is refusing to do it. A BBB complaint has been made and my husband is currently on the phone with loyalty trying to get it all worked out. Don’t go here. Just find a different store or order your stuff online.

Ray is so good at her job! She took good care of us. Ask for her!

I am glad I switch because I got the phone of my dreams and I’m so in love with it now.

After a terrible experience at the Columbus location, I came into the local Starkville location and received excellent customer service by Hannah. It was the easiest transaction I have ever had at AT&T. I will be sure to come back!

Richard at the AT & T Starkville Mississippis store went above & beyond to help us set up my Husbands Tablet so that he can fly. Keisha figured out what was shutting the tablet down Thank yall

Hannah was amazing! Anyone wanting a great experience ask for Hannah!

Always a great experience! Good people who listen to what you have to say and help you come up with the best solutions! I’ve had CSpire for years and with their declines in service, AT&T supersedes them in cell service and customer service by far!

Richard answered all my questions and helped order new phones and change my plan.

Super helpful and friendly. Helped me out when my phone was stolen.

Everyone here was very helpful.None of the sales staff are pushy or rude. Also they dont push you aside if they think youre not gonna buy a phone. Make sure to CALL THEM and schedule an appt. So they can be ready for you when you come in. I thoroughly enjoyed my visit

Wonderful customer service. I am rating the store and the employees, not the overall company. Ive had major problems with AT&T as a whole but never because of the folks at this store, theyve been a ton of help. Handled several confusing and difficult problems (including in-store family conflict LOL) wonderfully and knowledgeably. God bless these people for dealing with the angry people one after another and keeping a good attitude and a smile :)

Our request was simple, but had to wait a bit in the middle of the day. The knowledgeable rep provided what we needed when it was finally our turn

Not helpful or communicate with online services. Wasted 2 trips

I always go there and talk to Kesha shes the only one I talk to period. If shes not there I wait until a day she is there. Always great service very nice and patient.

I went to ask about certain internet speeds and pricing, and the worker told me it’s about 18 mbps. I asked “ is that’s megabits per second or megabytes” he answered I’ve heard it both ways, but it’s the same thing. So they lost my trust, I’m not sure if the worker just didn’t know (which is terrible) or straight lying to my face. For those of you who don’t know it’s a big in speed.

The customer service was horrible when I called. I understand some information you can not give over the phone but the first associate was rude and was not of help at all. After asking to speak with another associate I finally got answers to the small basic questions, I asked. I planned on going to this store in Starkville but will rather travel home where I can get better service, but now am I strongly considering switching carriers.

Quick, clean, very helpful

Service was great didnt have to wait they meet u at the door

Got excellent assistance with a phone I bought online.

Great customer service and they know all about there products.

AT&T customer service was the original reason we stayed with them when they took over Cingular. However, in the last 6 years customer service has bottomed out! This week alone I have spent over 17 hours on the phone and in the store because they changed my plan and promised a discount, but now say that because I am a loyal customer with at&ts wifi service as well as Direct TV, I cant get the discount- although my plan changed. Now I am paying MORE each month, and I cant go back to the plan I had before they made me these false promises. Talk about bait and switch.

I went in today to get a new phone because I thought my charging port on my old phone had gone out. Hannah took a look at my old phone and told me that my charging port could possibly be dirty and causing my problems. 5 minutes later Hannah had my charging port cleaned out for no charge and saved me some extra money on a new phone plus accessories.

Awful experience. The first associate that approached my husband and I was rude and absolutely no help. She couldnt answer one question I asked her about my preorder and didnt even try to help us find out any information. She seemed incredibly put off by having to talk to us. Two more associates noticed my growing frustration and came over to try and help. These two at least gave me advice on who to call for answers. They were the only redeeming part of my most recent visit.

The young man who finally got around to us was as dumb as a box of rocks. He had zero personality, and no selling skills what so ever! WHY????? would I want to buy a new phone from them??? Needless to say we left empty handed!

Staff is great but it could use a few more people working there. Long wait times have been a common occurrence for me.

AT&T does not value their customers. At all. Period. There is DSL service available at my new home. The people who lived here had AT&T DSL, and ports are available. However, I cant get DSL because one customer is not worth it to them to send a man out to uncap the line. Seriously??? Why do people still give money to this company???!

Well, either the tech does not want to complete the job when someone comes to the house. The person over the phone wants to close out the wrong account. Someone in the store gives bad advise. No one seems to resolve anything. If something has to be changed with the account, it seems to have to take over a week. ATT blames the union. The union workers blame ATT. The customer just has to hope for some better company to come around.

Very crowded. But good service.

Ive been a loyal customer for over 30 years, today probably changed that for me. even though i have not been under contract for many years . i have stayed with att for home and cell service. i went to order a new phone today. and come to find out the reward or incentive for being a dedicated customer is. they are going to take AWAY a 15 dollar a month discount i get. hmmmmm thats not much of customer service to me. as a rule you reward good customers not punish them. they tried every way from sunday to explain how it was good for me. really??? and additional 180 dollars a year i have to spend is good for me?...... this has started the ball rolling for me, i am checking out other services now you really blew it att. this is why so many people are leaving because thats not how to treat loyal customers. i will continue to post this other places as well just because im so mad that you actually think this is better.

I have been with AT&T since they took over Cingular 15 years ago. I have had nothing but issues with customer service and support. I was finally able to get 3 of my 4 lines to expire at one time this past July, I went into the store in Starkville to cancel and move my service to Verizon. Again I met with HORRIFIC service and asked to speak with the manager. Not surprised I never met such an arrogant and uneducated man, the only thing he seemed to be able to do was type in his password so that his sales associate could do his job. After 70 mins I left with what I thought would be my last dealings with AT&T. But apparently not, I just received a September bill for one of the lines that has been with Verizon since August. Hummmmm I guess my issues still continue.

Att sucks nothing but money hogs there prepaid is better than contract or the next program I have galaxy 6 plus edge and my cousin has the same phone hers is way better than mine and she is also on the next program with her company she has video chatting I do not she pays 30 for her phone and the bill is only 60 monthly mine is 295 yall suck

Compared to Metrocast, AT&T is the better internet provider. I am not sure about cable because I only pay for internet. Customer Service in-store is good, but over the phone is a joke. My husband and I have been overcharged each month since we have had internet service with AT&T (and by overcharged, I mean by at least $100). My advice to you is whenever you connect service to: A) have the modem shipped to the store, not your house or apartment. We have had a lot of trouble with them because of this issue. We were sent three modems and charged $300 when we should have only been charged $100 for ONE modem. We had to pay for all of them and send them back. We were told that the extra $200 would be credited back to our account. We sent them back 2 months ago and we have called several times and they state that they have not received them, so we are out $200!! B) install it yourself; it is very easy and C) take any problems you have to the store, because if you try to handle it over the phone it will never get done.We have finally had the charges dropped to the rates that they are supposed to be at. ******Be sure to know before you sign up for their $35/month internet deal, that you are paying $35 + $10 (installment fee/month) + $5 worth of taxes/extra charges. So you are actually paying $50 per month. ******Hope this helps someone.

They always work well with me. And make sure that Im satisfied.

Could have been a little bit better customer service.

The system was slow, Im sure due to the iPhone release, but the staff was friendly and professional.

I always get great service from friendly staff.

Boy... these reviews are suspect. i had no issues with this location at all... people forget u are supposed to review the location not ur overall satisfaction with AT&T service.

Kesha is the best! Never a poor experience!

They dont have enough verity of phones dont even cary Motorola

Very professional, I love the staff at this store.

They were nice and very helpful

Have always received friendly helpful service.

Great customer service

Lots of problems switching to AT&T from another service . Either staff is not as knowledgeable about their services as they should be, or they flat out lied/didnt disclose

Great great!!! Help in Starkville ms