My new Audi needs a new part to my charger. The insurance company authorized an hour diagnostics evaluation from the dealer rather than a garage because of the necessary parts. I chose to visit Audi in State College because they could see me right away. I explained to them what was going on with my car. After two days, I picked up my car which was not fully charged and no parts were ordered at this time. There was an additional fee for an evaluation on my car but the original problem was not resolved whatsoever. The visit was a complete waste of time and energy and money. Especially when they offered to order a replacement cord for $3000+ without knowing what was wrong with the one that came with the car. There are three components and it appears only one of them is bad. I dont even think they looked at my cord or tried my charging cord components to see which parts need to be replaced to resolve my dilemma. I looked up the cord component on the Audi website myself. Its listed for under $200. Then the service guy has the nerve to say that this type of electric car isnt all that. As if having the car fully charged upon my arrival was expecting too much considering its only guaranteed to have 160 miles of electric power on a thirty minute charge. THATS THE REASON I BOUGHT THE CAR IN THE FIRST PLACE!!! Its extremely important and I consider it ALL THAT! At first I was impressed with the dealership until they let things end this way. I dont think Ill order any parts from there and I dont think Ill go back for any future assistance. Ill get my insurance to pick up the claim at another location.

I had a great experience with my purchase here. I had just moved to the area and was going to be out of town for a couple weeks but needed a new car when I returned. Kelsey was extremely helpful in keeping me updated on inventory, listening to my needs, and being available when I needed to test drive/come in for purchase. Dean was also very knowledgeable when it came to every feature on the car I ended up buying, especially when it came to details of how I would be using the car. And Carl in finance was great to work with. From the beginning he was very clear and up front with me when I asked if there were any additional fees required besides tax and title/registration (there weren’t). Everyone in the dealership was extremely professional and pleasant to work with. I’m looking forward to returning for my next Audi purchase.

Amazing experience! One of the best dealerships I’ve worked with. Definitely recommend!

Bought a used car off of them and regret it. Had a problem while under warranty and they fixed it after going back and forth about it being covered. Amazingly the same problem popped back up not to long after the warranty expired. More arguing with no luck and $700+ the problem was fixed again. Month later, problem is back. They have to charge us again to look at it. When asked about all the expenses the last time, they told my wife that its State College so expect to pay more.

Amazing staff. It was my daughters first experience buying a car, they treated her very professionally and patiently. Sales Manager Joseph Giardino was amazing, taking extra time to walk her through the process, as a parent i was very impressed with how they treated her. I highly recommend this dealership.

The team here is the best. The experience at this store was none like I’ve had before. Joe Giardino and his team were nothing but amazing!

My experience was great! Joe Giardino was very helpful and awesome! Thank you!!

I leased my Audi at Ciocca Audi of State College and it was one of the best car buying experiences I’ve ever had. I couldn’t be more happy with my car, if anyone I’d in the market for a new or pre owned Audi, that’s the place to go!!

This dealership used to be a great one. I was so satisfied with my experience 3 years ago, that I have referred more than 5 people to this dealership over the last couple of years. But after the management changed recently, it has turned into one of the worst! I could not imagine to what extent some people can be irresponsible and dishonest! I will bring my complaint to the dealer principal, maybe they can help!

I was extremely happy with my experience at Audi State College. My salesperson Dean, as well as everyone we dealt with there from walking onto the lot, was very friendly and helpful. We were on extreme time crunch and they moved heaven and earth to get us through the process as quickly as humanly possible. Will definitely buy from them again and strongly recommend them!!

Traveled 3 hours from Maryland because they had the exact Q7 in stock that my wife and I wanted. Our local dealer couldn’t find one for us. We worked primarily with Dean who was very helpful. Made the deal with Bryan over the phone, he was very reasonable. Finance/paper work part was slow but it seems to be like that at every car dealership I’ve ever dealt with. Very good experience overall, we love our Q7!

Super happy with their services, Super fast. Very friendly peopleThanks

Dylan is an awesome salesman and Joseph was great and so helpful!!!

Audi State College is a dealership worthy of receiving 5 stars. From the initial greeting with Dean, who is extremely knowledgeable about all the details, to Tyler the Sales Manager who was accommodating with all my requests, then to Carl in finance who is a numbers wizard and was able to make a stressful endeavor so pleasant and enjoyable. I love my new Q5 and I want to thank each of these gentlemen who made it possible. You need to visit Audi State College and see for your self the outstanding professionalism of the people who work here. You won’t be disappointed.

Exceptional attention to every detail. Our questions were addressed in a very professional manner. Michael Woodring was very courteous and so knowledgeable. The Audi service experience was of the highest caliber!

Dean and the entire staff were professional, pleasant, knowledgeable and kind. I had an excellent experience. I would highly recommend them to anyone interested in purchasing or selling quality cars!

Huge shout out to this dealership!! Every member of their team that I worked with was awesome. Brody, the dealer was super down to earth and not pushy at all. He negotiated with Tyler for me to get the best deal possible for my wallet. And Carl in finance was incredible, knowledgeable and helpful as well. Thanks guys !! I’m enjoying my 2021 Q7. I highly recommend this crew !

Great experience with Matt Firth! He made the process easy and smooth! This is the second purchase I have made with him!

This place is a joke. I took my car there to have the rim fixed and they could not find my appointment. I had to show them my text reminder of my appointment. They said Oh, we were going to call you and tell you your appointment was changed to Thurs. I said really, I am from Lewistown and someone went out of there way to follow me here and you are telling me this??? They just looked at each other, NO APOLOGY NOTHING!! THESE ARE THE MOST UNPROFFESIONAL PEOPLE AND WORST CUSTOMER SERVICE. I would not recommend them to anyone!!

I traded my car in from a bad situation, and these guys really helped me out! Joe and Dylan really went above and beyond for me!

I had a great experience with the Ciocca Audi dealership at State college. Very friendly customer service, sales consultant Dean Linkimer is extremely helpful. Overall great experience, highly recommend.

I was very impressed with this store! Very clean waiting area and extremely diligent service department. 10/10 experience

Had pistons, rings, timing chain and timing chain cover replaced in spring of 2020. The work required them to remove the engine. A year later I have a rear main seal leak because they failed to put a new seal on($50 part) when they put the engine back in. They quoted me $4,000 to replace the seal that should have been replaced when the engine was out originally. Im very disappointed that the service department didnt acknowledge their mistake and replace the part for me. I even purchased my vehicle at their dealership. Not to mention that my vehicle needed all of this work with only 74,000 miles on it.

They’re literally the reason I ended up getting rid of my Audi A4 can’t stand behind a brand who hires such clueless and unprofessional staff members!

Outrageously expensive service. A5 only needed a new battery. It took them 2 days and I am embarrassed to say how much I paid for it. Stay away!

I have had service done at two Audi dealerships. The other dealer was in Allentown and they were just in the middle of new construction. Service was in a trailer and they did very well adapting to make it work. Im sure they have finished by now and look forward to seeing them.State College is different. I had an issue with power steering and it was making a very loud noise while leaking fluid. I wanted them to find the leak and why it was so loud. Unfortunately I must have had the youngest or least experienced tech on it. He spent hours and at the end of the day, was hundreds of dollars just to have some fluid added to top it off.When I arrived and talked to service manager the head mechanic just happened to be there. He had me drive it back to the garage and determined in five minutes what the problem was. He was a great guy and had the same car and gave tips on the reset switch and back window that I actually used just two weeks ago.Allentown Audi sends me material including coupons every couple months. They even called to see how my ride home that day was and that their repair was compete. I have more work to have done and State College is the closer of the two. I will update this after a trip to each again.

I have been getting my B8.5 S4 serviced here for the last 3 years. No complains. They do a fantastic job and are friendly.

1st, service never called back, and even asked receptionist to have them call. 2nd, stopped by, waited 20 min for someone to show up, AFTER asking a sales person where they were. Oh theyll be right back. Get radios and or get on an intercom and tell them someone is there. 3rd, service entrance moved to VW side. The most dysfunctional entrance and egress ever, poor decision to move it from previous service entrance. 4th, see the picture. Parked car near the used oil area, fround covered in spilled oil, which I had to walk through to get in car. For crying out loud, THINK. 5th, grease prints all over driver door (pic). Thankfully, this was last of a series of Audi care. Car will go elsewhere going forward. All of this a far cry from previous owners standard of care. It would be one star had it not been for pleasant exchange with cashier and the awesome A6 loaner.

Highly recommend! Dean was very nice and helpful while making it a very easy process purchasing my Audi A4!

Once again, Amazing post sale customer service. Thank You Ciocca Audi State College Service Center /valet. Second to none.

Brad was an excellent sales associate, he found me the perfect vehicle. He even worked around my schedule and came in on his day off so I could finish the process and drive it home that evening. Huge commitment to his customers!!

Everything explained very well and very respectful tour guide

Pay a lot for your Audi and expect the service of a luxury brand? Not here. $65k car with 7500 miles on it. Rear parcel shelf B&O sub buzzing like a beehive. Drop it off to have that fixed and after 3.5 hours of felt tape repair its still there. I call to get that fixed again along with a leaking water pump that is a known problem with these cars. Im told they only give loaners if you bought from them. So Im off to another dealer. This is the first Ive heard where a brand new car from a luxury German brand will not give you a loaner if they need your car for a few days as its company policy at Ciocca to only give loaners for cars bought here. My Ford truck I bought in California and have never been denied a loaner. I bought my Honda in Johnstown and was given a loaner. My VW I bought in Tennessee and was given a loaner (at another dealership).

I had way better experience in Audi Wichita. I think they have to improve services and environment. It’s a good service store, but so is walmart.Might be a reason to sell mine soon. I wish them good luck.

I did get to test drive a few cars and was pleased, however Im specifically looking for a TDI and they had none on the lot to test drive.

Unparalleled customer service. Very knowledgeable.

Best tour guid ever

Hard to contact anyone In service and when you finally do, they barely even know what they’re talking about! They give you a run around and try to charge you more than they should, thinking the customer doesn’t know better! This place is horrible and I would never recommend anyone go there! You’ll just waste lots of time and money!

As my other reviews indicate, this family is a family of crooks liars and thieves, never allow them to sell you a vehicle, or maintain or repair your vehicle, whatever theyre telling you its an outright lie, and their only interest is fleecing you for the absolute maximum amount of money they can, going so far as to sell vehicles as inspected, that could have never passed inspection for the state. I wish the DA would investigate them and shut down their crooked family for good.

I would just like to say that Reid was simply amazing with helping my purchase my Gla 250! The service was lovely! With him answering all of my questions. He helped me get everything I was looking for! Also, he didnt mind staying late since I had to drive 3 hours to get the car. I truly appreciated everything! Definitely buy your car at Audi state college. I would definitely be buying my next car here in a few years! Thank you Reid & Audi!

Had an excellent experience at Audi today. Decided to buy a new car and narrowed it down to a few choices. One nice benefit is there are multiple choices at one dealership between Audi, Volvo, Nissan, and Mercedes. Terri helped me with a few test drives and she was absolutely excellent. Did not feel rushed or pressured in any way. She was very knowledgeable and was a pleasure to speak with and enjoyed my time there. I ended up with the Audi and got the ball rolling. Terri was quick and helpful with the process, making buying the car the way it was meant to be. Lou helped with the finances and everybody there was extremely friendly. There was some downtime with paperwork, but there was water, sodas, snacks, etc while you wait. The car was detailed before the drive-off and they spent extra time to make sure you understand the controls of your new car, such as setting up wifi and connecting to your phone.I would highly recommend this dealership and highly recommend Terri for anyone in the market for a new or used vehicle. 5 stars all the way.

My car buying experience with Audi State College was second to none. I worked closely with Nazel throughout my purchasing process and was blown away by his customer service. Not knowing the exact model I wanted, Nazel allowed me to test drive a few different cars on the lot before ultimately selecting a pre-owned certified Q5. Nazel was knowledgable, communicative, always available to answer any questions and never pushy during the process. If youre in the market, I highly recommend Audi State College.

The entire team was awesome to work with. Gary Francis, who actually sold me my new A4 was incredibly helpful throughout the entire process. And Ellen Fryer did a great job of presenting my F&I options without resorting to any high-pressure tactics. I would highly recommend Audi State College.

Horrible service! Who takes 3 hours to change light bulbs?? Hire people that actually work and know what they’re doing!!!! I’m going to the better business bureau website next!!

Jodi in the service department is very friendly - I enjoy chatting with her when I drop off and pick up my vehicle. She is thorough and explains things well. They are very good about sticking to the schedule and having my car done on time, and it sure did look great after an exterior car wash!

The service department does not answer their phone, return calls, or emails. If youre hoping to get any safety recall work done,( eg the one where the drivers airbag will blow metal shards through your neck), youre best off finding another dealer.

I broke down on a cross country at 3pm on a Friday. Uh oh. Stranded in PA i called local AWE, per their suggestion i got a tow to Audi State College. What a great decision that ended up being. The fantastic folks there helped me like i was family. Outstanding salesman Reid, greeted me upon arrival. Told me and showed just how to have fun in town, he even offered his place to stay a night. Wow. What a stand up guy! The rest of the crew was not far behind. The mechanics were savvy and Eric always knew what was going on. Seriously, these guys are in the people business who just happen to sell and work on beautiful cars. They got me on the lift first thing Monday morning. Engine open and diagnostic done by 9. Parts were retrieved from hours away and i was peeling out of there before the end of the day! These guys arent good, they are the BEST!! You cant find better service around. I recommend Audi State College to Audi owners everywhere! Thank You Guys!! You Rock!

Just went to look and came home with new Audi. The staff was very friendly and met my every request...Reid my salesman was very attentive to my needs ...I couldnt have asked for a better experience. Thanking you all for one heck of a day. I couldnt more satisfied with the deal I got.

Hit a rock and damaged the underside of my S4. Service Dept evaluated my car on a walk-in basis, put it on the lift and analyzed the problem. I was able to leave my car there a day before the required part would arrive and, as luck would have it, the motor for the differential arrived a day early, so they finished the job a day early. Pleasant staff, flexible and efficient.

One of the friendliest dealerships Ive ever been to.Very accommodating and professional sales/service team.Every time I come here, there is someone greet me as soon as I walk through the doors.I just wish they did loaner vehicles for people who didnt purchase a vehicle from them.

The service team worked us in during our short-term visit to the area. Our recall issue was addressed quickly and we were on our way. Friendly team that was focused on getting us great service. Nice clean facility with refreshments available.

Every time I call there, I get voicemail and it takes them days to call back (Im still waiting 2 days now for a call back). I have never dealt w/ a high end dealership that doesnt have a live person answer the phone! Sooo annoying! Ive taken my car there for oil changes, etc only because its the only place in town but wish I had another option. Staff are friendly enough when youre actually there. My main issue is them not answering the phone and having to leave a message just to make an appointment.

I want to thank all of the wonderful people that helped me, throughout the process of purchasing my first Audi! I absolutely love my new car and have everyone at the dealership to thank for getting me behind the wheel! A special thanks to Mike Mckay for going above and beyond.

Showed up for a 35K service. The service people were ready for me with a loaner. They specified a time they would be done and they were ready early and before I could get back to the dealership. Great job!

I have been very disappointed with their service and pricing. I have taken my business to an Audi dealership out of the area and am very pleased.

It was my first 5,000 miles service. My experience was great as always. The Audi team is very attentive to my needs and is always ready to help.Elena

Dont give me title nearly 3 months. and its hard to catact to them.

The inventory was nice however no one could be bothered to come out and talk to me. Fortunately there are other Audi dealers.

Terrible waiting area in the showroom. No loaners and a bad shuttle schedule. Even though its the same owner, Mercedes was a much better service experience for a similarly priced vehicle. They also left a plastic piece in my cupholder that I had to look up to see where it was supposed to go from when they took apart the glovebox for a recall.

From the purchase of our Jetta Sport Wagon through the recent 10,000 mile service, we have been totally satisfied with all aspects. Scheduling the necessary work was easy and met every one of our personal needs. The service was completed in a timely manner and surpassed our expectations. We were given a nearly new vehicle to use and ours was returned completely cleaned and serviced. Every contact has been friendly and evidenced a sincere consideration and desire to deliver exceptional customer service.Thank you!

Quick and easy. Very personable staff. Just wish it wasnt snowing so I couldve gotten it washed.

Experience buying first Audi was very good. Our salesperson, Phil, was very attentive and knowledgable. Car is great and we are enjoying it.

I love this place . Everyone is so nice and informative on anything.

Good service dept, tough place to buy a new car.

The staff were helpful and attentive. The visit was for a 30,000 scheduled service and I appreciated the wash.

15,000 Mile checkup - I was temporarily in State College for 5 weeks and needed to have the checkup done before returning to FL. Easily scheduled; friendly people; pleased with experience.

Great service and friendly staff. The fact that the car gets washed is also a plus. The only drawback is that I pay for Mercedes service while driving my little VW.

Fast, friendly, and gave me a car to use while mine was in the shop (very nice). I like Jody and Eric. They were very good to me.

Everything went well with my visit to Audi dealer, everyone was so friendly and helpful, I love my new car, thanks

Efficient and smart reception. Convenient shuttle service. Car returned clean.

This place has impeccable service!

Service was done as requested and car returned washed and looking like new.

Reid, Paul, and Chip did a fantastic job. Thanks again!

Everyone is very nice and polite, and they take great care of my VWs. =D

I want to take the time to relate our positive experience in purchasing an Audi Q5 from your dealership. I spoke with Mike McKay several times over the phone, peppering him with questions and concerns, changing my mind etc and he remained patient and professional throughout.My wife and I and our little annoying dog drove 2 1/2 hours on Saturday to meet with Mike and to consider the purchase. The car was made ready and waiting for us to test drive, during which, he answered many questions. Maybe even a couple hed never heard before. But he remained patient, courteous, and kind.Back at the dealership, Mike made sure we had coffee and even made a water dish for the dog out of a styrofoam cup. While considering all our options, we never felt any pressure at all. Mike appeared to be more a friend helping us out than a salesman. We also at one point met your sales manager Levan, who was also very kind and helpful.I believe an employee is a reflection of those above him. You can be proud of the manner in which Mike represents you and your dealership. As an employer, I know how difficult it can be to find people of his caliber. Congratulations on a great find. As Im certain you are already aware, Mike McKay is an asset to Audi State College.Because of his service, we will likely be back, hopefully without the dog, and will not hesitate to recommend him and your dealership to others.Regards,Kevin Maher

Very pleasant buying experience! I will definitely recommend to my friends.

New ownership. Just getting on their feet.

Matthew Firth

Worked with my schedule perfectly.. especially because I had to take the shuttle back and forth until my car was fixed.

The Service and State Inspection were completed in professional and timely manner.Thanks.J. White

Our experience with Audi State College was top notch!! As always, the sale team was professional and a pleasure to work with.

Very helpful and friendly stuff.

Everything was perfect. I really trust them for any service.

Helpful, friendly and very quick!

I dropped my car off in the morning for service and they said they will call me late that day. However, I didnt receive any call. And they are never there when you call them for the service.

I was treated like a second class citizen until the salesman saw what car I was driving.

New car was great

It was very good.

Lacking knowledge.

Very friendly staff.

Nice experience

PERFECT!

The worst service in history. Another 100 is enough to go to his home and 400 is required. The price I told me on the phone is very different from the actual payment. I feel that the Chinese people should not be deceived.