My car needed body work after it was hit. They were extremely professional from start to finish. Estimate was done quickly. They coordinated everything with the insurance and rental car company. Kept me informed on progress. Facility is extremely clean and everyone is always smiling. Car looks great!

Kevin Petitti assisted us in purchasing this beautiful 2018 GMC Terrain after a not so nice experience at a competing dealership. I called Kevin and within an hour we were working a deal on the car with no hassle, no weird hoops to jump through or kitschy “salesmen” tactics. Kevin took a personal interest in my husband and I’s situation and helped guide us through the car buying process with professionalism and ease! I highly recommend visiting him if interested in one of their new or used vehicles! I worked in the car business for 5 and a half years and can spot BS from a mile away but there was none of that to be had here. Very happy with our experience!

I went in for a nail in my tire. They took the nail out and let me know it didn’t actually puncture the tube. I had already agreed to purchase the new tire, and they could have just sold me the new tire. Initially they helped figure out to get me on the road at the lowest possible price. After the honest move, they wouldn’t even accept my attempt to pay them for their time. They now have a customer for life and raving fan!

Courtney took good care of me by listening to all my concerns. She explained all that they tested, even explained how the tires are rotated because I have one tire that likes to go low.I was pleased with my visit today. Nice seeing the staff in the office, too! Thanks!

It is a slow process right now but John with Ganley has been exceptionally nice. You cant do anything about parts on order. John has been diligent in his approach to assure my vehicle gets fixed. Thank you John.

This was truly a good experience. Liana was very kind and informative it was a very quick process. NICE CLEAN dealership. I was very nervous but was welcomed and felt very comfortable. I would do it again...Thx Ganley Buick GMC

My car was taken into the service center at the time I scheduled my appointment. I waited in the waiting room. The service was completed and paperwork done within an hour. Everyone was friendly and very knowledgeable. I am very satisfied with my visit.

Staff is very pleasant, helpful, and efficient, and Im so very happy with the purchase of my Encore GX.

Great experience. No BS from sales floor. Simple and easy to work with. Best experience in last 10 years. 100% recommend all their staff!

This is my third vehicle with Ganley Buick GMC in Strongsville. Joe and his team are amazing. By far the best deals and over the top customer service. I highly recommend!!

GANLEY repaired my vehicle to what it looked like before I brought it in.They went above and beyond to correct something that Metro Toyota failed to do after they serviced my vehicle and now it it is perfect. Im very pleased with their service and the prople I dealt with. Im a very happy customer.

Ken Ganley is a great dealership to purchase a vehicle from! My amazing Fiancé works there and will hook you up! Amazing service department too.

I was greeted enthusiastically when I arrived and directed to the waiting room and free coffee machine. I watched a little of what was on TV and scanned my newspaper and phone. Oil change and tire rotation along with overall check of my car took an hour and the car was washed before it was brought out front. Well done!

John in the service department did A great job resolving the issue I had. He was patient, thorough and understanding and acted very professionally in the matter. I am once again a happy Buick person. Thank you Joh n!

Ganley said they couldn’t look at my car for 5 days. I had it towed on a flatbed. That same night I received a status call. And the car was done the next morning. I thought I’d be out of a car for at least a week. I can’t thank them enough for putting my car as a priority. Good job on keeping me informed. Thanks so much!

I just bought a pre-owned (leased) 2018 Buick Encore. I had a stellar experience in large part because of the salesman Nick who was very courteous and explained everything about the purchase, as we stepped though the arduous process of buying a pre-owned vehicle. Since the vehicle was so high-tech, he also took the time to patiently explain features and answer my questions. Ive only owned the vehicle 1 day so I cannot yetcomment on servicing my new-to-me Encore but I am anticipating it to be a good experience as well.

My engine light came on a few blocks from the dealership. I took a chance and drove in the service bay. Everyone was wonderful. They scanned my engine, and fixed the problem immediately. I was on my way in less than an hour. Great customer service !!!!!!!!!!

The staff were very professional, attentive, and kept me informed. I would highly recommend this dealership.

Just bought a used car & I could not be happier. Ryan, the salesman was awesome. I would highly recommend this dealership! No hassles. No BS. Straight out a very pleasant experience.

Had my first oil change and check up after buying my new car @ Ganley Buick GMC Strongsville. Great experience. Service was fast, friendly, & efficient.

I had taken my car to GANLEY BUICK for body work from an accident....not that I want another accident but Asey was awesome to work with and I didnt recognize my car when I picked it up. It was spotless inside and out..highly recommend them.

First of all, if you need a new ride go see Joe or Josh. They have the cars and trucks and will do what needs to be done to get you rolling out in one.If you don’t need a new ride, go see them anyway as they are just good people!!So they had the ultra hard to find Sierra AT4 and within a day of the thing coming off the carrier it was in my driveway. The process could not have been easier. Literally as I was pulling in the lot, the were pulling my new truck out of detailing for delivery. No long waits, no trying to talk you into stuff you dont want or need.This is my first new car in 12 years and while I was dreading the new car buying experience, Joe and Josh were better then perfect in delivering World Class Customer Service.Thanks Gentleman!!

Great car buying experience. Ken was very helpful and answered all my questions. Very happy with my new vehicle and wouldn’t mind doing business in the future!

My experience today was exceptional! The team members at the Strongsville Ohio location are nothing but first class. I came in early for my oil change and was taken care of moments after I walked in the door. I appreciate the fast and courteous treatment. I have been a customer for years and will continue my business at this location. Thank you for taking such great care of me and my truck!

The GMC dealership was not honest. I was told their Ford dealership could provide a service that turned out to be completely false. When I called to address why I was given false information merely hours before when I purchased the truck, I was told it must be the parts department’s fault. No accountability was taken.In addition, the Ford King Ranch I purchased had no gas and the oil change light came on shortly after leaving the lot.Terrible service and not trustworthy.

Theyre very courteous and nice and always take care of any issues I have.

Traveled 7 hours to buy this vehicle and feel like they wrote us off the minute we left the parking lot. Asked them for a $25 part and was told that because it’s not required in Ohio and is in NY that it’s my problem not their issue. And it would be cheaper for them if I ordered the license plate bracket from a local dealer. Especially when the sales manager bragged about being the last dealership in Ohio. Ok so I do need to say this, after them reading my review I got a call from the Sales Manager that I dealt with and he was off the day that I had called and asked about the part. After talking with him they did make it right. I received the part on 7/29/2021.

Ken was our salesman and he was fantastic! We didnt get to the dealership until late in the evening and he and his team didnt hesitate to accommodate my husband and I along with staying late to make sure I was able to drive my new 2018 GMC Terrain Denali! So many thank yous and kudos to Ganley Buck GMC!

For my 1st time buying a vehicle, the whole team made sure my wife and I were comfortable with the whole process. We were referred by my brother in law who said he guarantees we will find what we want and they did not disappoint! Amber listened to what we wanted and made it all happen! We were treated like family and we will be back.

I had the best experience ever buying my car here! Kevin worked with me to help me find the perfect car. I went on two test drives and picked out the perfect car. They worked with me to find the best financing options and helped me to walk away with my dream car. Thank you so much to the amazing team at Ganley Buick GMC, everyone was so incredibly kind.

I have only purchased 2 new cars in my life and this was by far the best experience. I had a pre approval through capital one to help navigate the monthly payment and length of the term. As usual when I got there things changed with capital one. Then Ganleys finance department approached me with an extremely low interest rate and sold me my second car. No gimmicks and just straight forward business was surprising to me and appreciated. I went after work and was out very quickly. I will definitely be back to do business with them and would Honestly reccomend them to anyone.

Thanks for all your help tony! Great and quick experience for a first time buyer 😊

Communication was great, care was taken both in the showroom and the car presentation, everyone was friendly. Pretty straight shooters, would recommend (at with all car deals) to get personal financing first as that alleviated one source of potential consternation. I would certainly do business again and in particular found the honesty refreshing. Kevin was easy to work with. Highly recommended!

Such an amazing experience, was able to do a majority of the work from the comfort of my home with such an awesome agent Ken to work with who was funny and cute lol. He made sure I had all the information I needed and got everything done in a timely fashion as well as the finance team working with me and getting everything in order and being just as friendly. So glad to have my new car 🥰

Liana was great and attentive and made sure to get me into the car I wanted for the roundabout price I was willing to pay. I went in with a pre-approval from a different lender and they were able to give me a better rate through GMC. I was in and out within an hour and half. Thank you Liana and the rest of the team!!

We bought a Jeep Rubicon wrangler from Ganley and our service was great! Quick, easy and we were very pleased from start to finish. Highly recommend

I would not recommend this dealership. I dropped my car off on Friday, July 16 and didn’t receive a loaner car until Thursday, July 22nd. The ONLY reason I didn’t have to wait any longer for a loaner vehicle was because I went up there personally and talked to Joe, the Manager, about needing a car. Otherwise, there would have been zero urgency on the part of this dealership to provide me with a loaner car.Also, ZERO communication about when my car would be fixed. No telephone call, no voicemail, no updates whatsoever about anything. Again, I had to personally go there to get a status update about car completion. I finally got my car back on Tuesday, August 3rd. Almost 3 weeks from the time I dropped it off.This dealership is completely lacking when it comes to general communication with its customers. As the Manager, Joe needs MUCH improvement in the area of communication with customers who need repairs on their cars. Very disappointing experience to say the least. I will NOT return for any car repairs, oil changes, nor would I buy a new car from this dealership.

We called to schedule an appointment after 5pm, because we were coming from over two hours away, the manager informed us they do not like to schedule after 3:30 on days they close at 6pm. We instead had to take off work and miss class to make the trip to Ganley.The vehicle was as-advertised and our salesman, Ryan, was very good. The manager initially wrote up an offer that was higher than the price on their website and stated they could not go any lower. We questioned this price increase and only after providing documentation of the price difference, the manager agreed to match their former price but refused to negotiate. The manager even stated he would not honor their advertised price the next day… Take it or leave it. He was adamant that Ganley would lose money on this sale. He must’ve assumed we are incredibly naïve to believe they would lose money on a fair priced vehicle.We eventually did purchase the CPO vehicle. When we took possession we were given only one key and ¼ tank of gas. We are happy with the vehicle but the overall experience at Ganley was below average.

I would recommend buying from Ganley Buick although I was not happy with the offer they gave me for my trade-in. They offered me $1,500.00 less than KBB. I included the reasons they mentioned for a lower price when I looked up the value myself excluding brakes and I know pads and rotors at cost plus flat rate dont cost that much. However, the vehicle did have 150,000 miles and I doubt they are going to get for it what they offered me so fair is fair I guess, I cant be too greedy. I would highly recommend Liana for a sales rep. She was not pushy at all, answered all my questions without having to ask someone else and she backed up everything she said to me with documents or other sources for proof. We emailed for a couple weeks prior to my purchasing the vehicle and all she did was answer my questions. She never used the opportunity to try and push me into the deal, go there in person to make it harder to say no or anything else. Their finance rep, Amber, was amazing too. Very personable, understood my concerns and not only listened but addressed them to both our satisfaction. She was not pushy either. The two made me feel like I was buying a car from someone who was more happy making sure I got what I wanted than commission. Ive had over 20 cars so this was not my first time at a dealership plus I had worked at several dealerships before and am familiar with some of the tactics. I didnt feel they tried to hide anything and were upfront the entire time. I didnt see any hidden fees, bumped up costs or overly high percentages to try and squeeze a few more dollars for themselves. I drove from Pittsburgh for the vehicle I purchased and they had the best deal for the options I wanted. Looking at other cars there and they were all similarly priced below KBB. The trip was well worth it but Im originally from the area so I was already aware of the dealerships good reputation. I dont trust easily and I rarely give recommendations as its the trust to those I give it to that suffers. Lianaand Amber have ensured I will recommend them in the future.

Everyone was helpful and friendly. I was impressed with the associates.

I came in after getting a flat tire with no appointment. They were able to fix my tire in a short period of time. Treated me great & off I went. Did a great job & great customer service.

After searching for a new car for about a month, and having spent 4 and a half hours at a dealership the day before and ending up with nothing I didnt have a lot of hope. Ganley was going to be my last resort and I drove in on a last minute decision. Im so happy that I did! I came in with a less than ideal situation and every other dealership just made me feel like I was going to be stuck with a very high car payment for a car I didnt want. At Ganley, everyone was so nice, friendly, and helpful, especially Tony. It was so easy to work with him, I finally felt like someone was actually willing to help me get a car I could be happy with in my price range. Im so happy to say they did! I got the car I wanted and a payment that was less than what I thought was possible. The whole process down to signing the paperwork and getting the keys was stress free and it felt like I had known everyone there forever. I absolutely LOVE my car! When its time for my husband to get a new car, you will be our first choice! I cant say thank you enough, I will forever recommend your dealership!!

Ashley was great. She kept me up to date on my Sportage. She set expectations and explained everything well. The KIA looked great and was nice and clean when I picked it up. A1 service. Very happy!!!

Terrible customer service. Rude service manager. Super friendly with males but condescending with females. Incompetent to fix your vehicle. Will be given back to you with new issues than when when you initially called them for. Would NEVER recommend them

They did an amazing job. They communicated well, are friendly, and did wonderful bodywork.

The service rep was honest in telling me what I didnt need, instead of trying to get as much money out me as possible. I highly value the honesty.

Ken was very professional and made the transaction less stressful.

Had a bad experience with a well known dealership in the area. Did not feel comfortable with them because I no longer could trust their honesty. Tried Ganley for the first time. Erin and Courtney were phenomenal! They were very knowledgeable, hospitable and they made sure my vehicle was serviced quickly and correctly. I felt comfortable, and thanks to Erin and Courtney I have found a new home with Ganley for my automotive repairs and future vehicle purchases. Thank you. Dan T.

Erin squeezed me in to your busy service schedule and got my flat tire fixed quickly.Shes a 10!Mike Bryk

Excellent customer service. They made the whole process looks easy.

The experience was good. I was able to get things done and fixed as needed and the wait wasn’t long.

This by far, was the best experience for purchasing my first car from a dealership!! Highly recommended!! The salesman Tony, was AWESOME!

Nice work!!Felt that the staff was very caring and accommodating!!

Absolutely amazing crew to work with I’d recommend them to anyone.

Nice and polite people. Only took an hour for a oil change and rotation of tires

So happy Amber is the one who responded to my email request to look at a GMC. At the end of my lease I always have anxiety to have to go talk to a sales person. Not the case with Amber! She is amazing at what she does! Amber treats you like a person and makes it exciting not stressful during the process. I left there very happy. She set up everything for me before I left even my first oil change, all I had to do was leave with my new car and enjoy it!

Always have been well taken care of with whatever service I have needed

My husband and I were traveling 6 hours from New Jersey and 5 miles before we hit Strongsville my tire pressure light came on showing only 24 lbs. left in my back tire! And it was pouring down cats and dogs!! We were trying to find a gas station to fix the tire but found Ganley GMC and with only 10 lbs. of air left we had no choice but to pull in!! Thank God for Ganley! They were the miracle we were praying for! They were so accommodating and kind and couldn’t be nicer! They fixed the tire (it had a shard of metal in it) and we were on our way in a matter of minutes! I honestly can’t say enough about my experience there! Thank you for helping these old people from New Jersey!!

Submitted an online financing application for a used GMC Terrain, Kevin called me once and then disappeared. Called him and left him a voicemail, no call back. Few days later I got an email from Joe G, the GM, with a phone number and I texted him and got NO RESPONSE. Went to another dealership and purchased a vehicle, I shouldn’t have to chase you down to do business with you.Update: Since Joe is pretending that he’s never contacted me to try and save face, I have updated the review with a copy of the email I was sent. These guys are horrible, please don’t do business with them.

Ganley Buick GMC is awesome! Their work is superb, their staff is knowledgeable, and their work was completed on time and as promised. This is not my first time having a vehicle serviced at Ganley, and I have been satisfied both times. Thanks Ganley Buick GMC in Strongsville… You’re the best!!

Thank you, Amber!! Amber made this whole process seamless and helped lead me into the right direction. Very happy to have purchased my vehicle with Amber! Highly recommend! She listens to YOUR wants/needs. Truly couldn’t be more satisfied.

Great Service department. Erin went above and beyond explaining details and answering questions.

The service here is always great! They do everything right, are fast and efficient!

Initial service for my Buick Enclave. Drop off was flawless. I felt safe from a COVID-19 standpoint. Everyone wore masks and there was a minimum of contact.Same experience picking up. Since the initial service was free I did not have to go to cashier window.Also r was washed as part of the service.Overall a great experience.

Everyone is friendly and service is prompt. I leased a car from them 2 years ago and the entire process was easy and the service was great, thanks to Amber Hastings. Each time I bring my car back in for service, everything goes smoothly and each associate is friendly.

Stopped while driving through town as our check engine light came on. They got is in right away and helped with our issue the best the could and got us quickly on our way without charging us an arm and a leg.

I stopped in just to see the “NEW” 2021 Envision’s and I ended up test driving it. I fell in love with the new body model and the inside of the vehicle is what truly sold me.Joshua was our salesman and he was great through our entire process. The entire team at Strongsville GMC has been amazing.I currently own a 2017 Envision and looking at the new model, there is no comparison in terms of looks.My Buick always has been a super safe, no issue car for me and my family. As of now I will not look at another make vehicle.❤️ #buick

They are so nice and i asked to fix something they do it.But their price is confirm no arguments

On May 26th. I had a oil change, tires rotated and a cabin air cleaner replaced. Car still smelled a little musty so I looked for the problem. The problem I found was that I was charged parts and labor for the cabin filter replacement and it was never done. Still had the original filter that my car was built with.Went back up to the dealer on July 6th. to get a refund for work not done. I told John the service manager about what I found and gave him the cabin filter that was supposed to be changed. He refunded me the cost for the filter and labor to install. I told him that I was not sure that the oil was changed and tires rotated. He said he could understand my feeling that way. I was charged for the oil change and tires rotated and not told for sure that it was done. I have used Ganley Buick for 3 years and now have concerns if past work was done at all.I just gave them a good rating on the last survey and now to find out the I was charged for work not done. Very disappointed in Ganley Buick. ( That is the reason I use G.M. dealerships instead of independents so this sort of thing would not happen.) Still do not know if oil was ever changed and tires rotated which I paid for. UNEXCEPTABLE!

I just leased another Encore from Ganley Buick in Strongsville! Josh is great! He was very polite and very helpful to me! Getting another car can be quite stressful, but the process went smooth and I was very grateful!!

We enjoyed our shopping experience as we shopped for our vehicle of our new family of 6. Thank you to Nick for being kind, knowledgeable, patient, and willing to help us the whole way.

Staff was great... happy with my purchase!!! Jenna was great enjoyed working with her...

Friendly service. Efficient very little wait time

Thanks Erin for coordinating andgetting my Encore in quickly and back on the road the same day.

Best customer service GMC they took care of my Chevrolet Malibu 2016 and it runs great I am repeat customer

I was referred to Ganley Buick GMC for my collision repair on my VW Tiguan by my insurance company. The Collision Team was very friendly and responsive, and kept me informed with every step in the process of reviewing, ordering parts and throughout the repair process. They did a great job - greatly appreciated!

Everyone was so nice thoughtful and caring about my situation. The group worked as a team to make sure that they had me in a loaner so I didnt miss my doctors appointments

One of the few Dealers I’ve been to that did the job right the first time at a fair price. I would use them again.

Everyone nice courteous, no nonsense, smooth transaction..

It was fairly quick and painless. What we wanted was a little out of our price range, but Tony help put it into perspective that anything cheaper is going to be less car. Wasnt really any negotiation, just needed to make a decision.

Absolutely the Epitome of Excellence at Ganley Buick GMC. Other car dealerships should stand back and take note of what Ganley Buick GMC is doing at their Strongsville, Ohio location. Regardless of who you are, team members at Ganly Buick GMC make you feel VIP upon arrival. Seriously, red carpet all the way. Always the best people and service. Not to mention an unforgettable buying experience. Most recently, I had a vehicle in for auto body work and their team exceeded my expectations immensely. Not only did they do what they said, but delivered my vehicle when they said it would be completed. I will always purchase and service all my vehicles moving forward at Ganley Buick GMC, because theyre the real deal! Change nothing guys, seriously...change nothing. Thank you for the ultimate customer experience!

Purchased my second truck - Ryan in sales is great.

Friendly, efficient service. Thank you

From the moment I purchased my vehicle and the several times I have brought in my vehicle for service, the staff has provided highly exceptional service at reasonable prices. I definitely recommend this dealership!!

Your place looks good to me

Couple things that turned me off. We always went here to get our oil changed. When they claimed they rotated tires they always put the same tire tried. Well we went to another dealership this time and said we needed new tires. What! Our papers show we still have good tire tried left. Well obviously they never changed the numbers In the system or never rotated them. So we are not real happy. Then we had a windshield replaced and they scratched the hood looking out from the inside.

All I can say is I love my new Buick encore . Johnny was a great salesman really worked with me with what I was looking for, It rides so smooth.. Its the perfect size for me. At 58 I finally got a great vehicle, thank you again to everyone especially you Johnny,, its great in every way,,

Polite and to the point, honest and upfront regarding stock, pricing, financing, etc. Nothing deceiving about the deal like other dealerships.Is definitely my place to buy a vehicle

Great group of people! Very professional and attentive. I highly recommend Ganley Buick GMC . Be sure to ask for Ken!!

Courtney was so friendly and efficient. The service people did a factory reset on my suv and didnt charge me . The employees there are honest and very efficient.

Extremely satisfied with the service on my Traverse. Prompt service, complete job.

Bernie was an amazing service tech!Always does a great job.Thank you.

I had a very pleasant experience @ this dealership! My salesperson, Kevin P., was extremely helpful & knowledgeable. They were able to work with me especially being a single mom; it made my day! Thank you. The cherry on top, they werent pushy which made this car buying process easy & not stressful.

Bob Ganleys integrity keeps me coming back. Most honest gentleman to deal with in the car industry. THANK YOU AND GOD BLESS YOU BOB

They were great. They really went above and beyond for us even buying a used vehicle.

I shopped several GMC dealers within a 40 mile radius and Ganley Strongsville was by far the best experience I’ve had in years. Salesman Ken and the entire staff were very friendly and professional and worked to meet my needs. No pressure and went the extra yard. I will be returning for my next vehicle.

I had my engine light on, so after going to another auto mechanic first and getting a diagnostic I had to go to a GMC dealer on 11/13/2020. They didn’t even want to see the other diagnostic, and all the paperwork I have brought with me. I understand that they run their own diagnostics but at least take a look. After learning that some wiring was damaged due to rodents chewing at the harnesses, I got a quote that it would roughly be $555.00, so I agreed, I understand that was without taxes but my bill was almost 640.00, ouch. It was a quick turnaround and was able to get my truck next day. Talked to the manager and he indicated that there was a shop fee and it’s normal to put this on. But I let him know that this was not indicated to me in the cost nor discussed to me that this was going to be added, they did remove the charge. Next time put it all in writing and explain each charge. I know that there are new people there and I understand that too, People there were very nice and helpful.

Great customer service. I hope that it continues after my warranty expires in 1,000 miles. Hazards still and never have worked.

Easy to make appt, quick service and friendly people

This was the least painful car purchase I have ever experienced. Everyone there was great, Amber and Chris were wonderful and very helpful. Will definitely be a repeat customer when we need another vehicle.