My experience with star motors was great... they are so professional...nice...and helpful...Mrs.DanineHopkins...wonderful person and a very nice lady/friend..so thanks to star motors and a special thanks to Ms.Hopkins...5 🌟🌟🌟🌟🌟..

Made the car buying process very simple and easy. Helpful staff.

I purchased my CV Ram to use in my business. My previous vehicle was a Dodge Dakota. 275,000 miles later convinced me that having 1 source for maintenance was well worth it in the long run.I moved to Suffolk about halfway in my Dakotas useful life.Starr Motors was a Dodge dealer and I have trusted Lisa and the team at Starr to handle all my vehicles maintenance. My CV has currently 135,000 miles and just like the Dakota, has given me great service! I highly recommend Lisa and the Team at Starr Motors for Sales and Service.

Danny was helpful with any questions we had, at time of ordering it went smoothly, time of delivery, vehicle was clean and looked great, Danny went over everything in vehicle, and told me if I had any questions to call and he would help me. At time of doing fabric, paint and undercoating, when I picked up, truck looked great, the staff that I have met have been friendly and helpful. Yes I would recommend Starr and Danny for your sales guy.

This is, by far, the worst place to take your vehicle to if you want your vehicle fixed.I took my car for a problem with one of the brake lights. They charged me $130 diagnosis fee, they said it needed a wiring repair. They ordered the part and came after a week. After I sat there almost an entire day, their service advisor came and said that they could not fix it because the instructions were not clear and they do not have the tool to fix it.They charged me again for a part that is just a wire with a bulb socket at the end and told me to take it somewhere else.It was just one light not coming on, now ALL lights do not work and the taillight isnt tightened and about to fall off the vehicle. AWESOME!If you dont know how to fix it or not sure what the problem is, thats fine, just say so before you have me wait, spend money, and actually mess up the vehicle.I dont believe what they said about not having the tool because the taillight was off the car. The story was just a cover-up for their incompetency and unprofessional way of doing business.My family owns 5 vehicles and I have been a loyal customer since I moved to Suffolk, but now, I will never trust them fixing my daughters bicycle, much less one of my vehicles. Take your vehicle somewhere else and save your time, money, and your vehicle.

The lady on the phone is being incredibly rude to my husband (10/1/21 at 9:20am) who is trying to figure out if our warranty is going to cover a repair. We’ve been waiting for almost two weeks for a call back about this and have had to call repeatedly to be told the person in charge is on vacation, gone for the day, or just hasn’t done it. We’d love to have our car repaired here to support a local business but the attitude, lack of urgency, and the lack of professionalism is going to push us to go elsewhere.

Our (my son & myself) car buying experience was truly great. I could say the usual comments like, friendly staff, knowledgeable, clean inventory, etc....which is all true. But to truly express our experience goes beyond those words. Care and concern for my sons 1st new car as a soon to be new Dad. Tracey, the Sales Manager even sent him the cutest baby gift. We live 2hrs away and I would definitely shop there again.

Incredible experience! Genuine people that really want to help! I purchased a used 2006 Jeep Commander from Chris Kobal. Chris helped me every step of the way. I purchased completely over the internet/phone, as I am from Palm Beach Gardens, FL. Chris sent me multiple detailed pictures and made sure every box was checked to make my buying experience seamless. He even had the service center completely check the vehicle top to bottom to ensure there were no surprises (even put on four new tires + a new spare at no extra charge!!!). The car was fully detailed and ready to go. In-fact, the team at Starr included Starbucks gift cards for the long drive back!!! I could not ask for a better overall experience. If you are in the market for a new or used car, definitely check with Chris & his team before making a purchase!!!

Excellent qualified staff. Attentive to buyers. Our family was very happy with the purchase of our new Ram 1500, thanks to them for their help.

Received special offer from Starr Motors for free state inspection, wheel alignment, battery system and more. Wiper blades were only items requiring replacement. Good prompt service

I always go here for all my vehicle maintenance and warranty needs. Great knowledgeable staff.

Outstanding interaction, support, and follow through. I have purchased multiple cars from Starr Motors and each time has been an excellent experience. I recently moved and I traveled 210 miles to purchase my Ram 2500 from Starr Motors and it was well worth the travel! Starr Motors has my highest recommendation as a fantastic dealership!

We recently purchased a new vehicle from Starr Motors. Danine was amazing! She was straight forward throughout the whole process and very friendly. She made sure the car we were interested in was pulled out front and cleaned before we arrived. She was very patient and honest about everything. We also had our 2 young kids with us, which Danine so kindly entertained them with coloring books to keep them busy. The entire process went smooth. Everyone there was a pleasure to work with.

Courtesy, friendly, people . A lot of cars in for repair really busy . But nice service and a rental car !!!

I didnt shop for a vehicle I stopped to buy some rodeo tickets. However they have some very nice trucks and cars on the lot and everyone I dealt with that worked there was very helpful and friendly. I would definitely look here when I decide to purchase another vehicle!!

Good serviceAlyssa at the payment window is a wonderful, helpful young lady

Great attention to my car buying requirements. Fair deal and excellent follow up. I would definitely use Starr Moyos in the future. Allen R.

The best people, providing the best service! Go see Debbie in Parts. SHE RULES!

I would highly recommend the folks at Starr. They make you feel not only welcome, but also like family. My trade-in was smooth and efficient. The service Team went above and beyond to assist with maintenance. A special shout out to JT for all his help.

Excellent customer service, as Daneen was most helpful, knowledgeable, and understood our needs. The entire team ensued our safety, following COVID-19 guidelines, and allowed us an opportunity to test drive our vehicle by maintaining those guidelines. Their online viewing allowed us to select our vehicle, before we stepped on the lot. The purchase process was made easy and the completer found us a great loan and completed our process. She (sorry I dont recall her name at this moment) was friendly, Knowledgeable, and ensured we had the packages needed to complete our purchase. I would highly recommend Starr Motors!

Love the express lane! Great customer service!

Great service, friendly staff. Quick efficient service

Good service and accurate and competitive pricing . Friendly staff.

Great place to get a oil change! Quick no appointment needed usually in and out in less than a hour!

Great car buying experience with Glenn Ellis!

They looked at my radio and didnt program my settings back the lady said she would check for recalls and didnt I cant walked well I have to use a cane and when she broke my car back she parked it way off I dont like the way they treated me

Sometimes going to the car dealerships can be a hassle but not at Starmotors. They make it convenient for me by either dropping my vehicle off or waiting in their comfortable social distance lounge. Their customer service is top notch and I appreciate that they check in on my family and I from time to time. They have a customer for life.

The person Seth who inspected my car was attentive, professional and treated me like family.

They never cease to provide excellent service. Quality service department. This afternoon I ran into a slight delima and just a quick phone call it was resolved within half hour. Above and beyond. Thankyou for all those that were involved. Much appreciated!!

Very friendly and professional. You can tell that they care about their customers. They worked on my co-workers truck and did superb work and the rental truck was nice.

I’m trying to find my 2 Star rating from last Monday, Aug 3. 20. Can’t find it... so let me repeat.Little shorter this time.From management/ownership to the service feat. 2 StarsI drove an hour (one way) and was told they could not even look at the Seat stitching issue On this new wrangler until next Saturday (6days). I knew they wouldn’t be able to fix it... but they needed to be aware of the problem before my first service appointment coming up.Attitude speaks louder than words and are lasting impressions.The Co-owner knows how he talked to me regarding “getting his Columbo hat” to find out why my license plate had not come in after 3 months.Honestly, I would have a very hard time recommending Starr Because of my after the sale experiences so far. I honestly hope things change!!To be continued....

Excellent, speedy service as always! I’mA long time customer and will continue to be becauseOf the excellent attention provided here! Thanks Starr!

Angela at starr motors was awesome assisting me with my vehicle repairs

I had recently lost my husband and had to turn in his vehicle as I had no way to pay for it. The payment was too high for me, so I contacted Starr Motors to see if they could work with me. They found me a wonderful vehicle within my price range, and helped out during the process to make it as easy a buy as I have ever had. Thanks to Dylan and Mary Beth both! Cant say enough about them!

My buying experience at Starr was excellent. Their willingness to negotiate a fair and solid trade-in value, along with the good deals available on a new Jeep, were first class. The entire team at Starr contributed to a personalized and safe purchasing environment during the pandemic. I highly recommend Starr to all of my friends and family: you’ll never go wrong at Starr Motors.

I wouldnt buy from any other Chrysler Ram dealer in the area. Making the drive from Great Bridge to Suffolk is worth the Service & Savings. Needed to upgrade from my hybrid SUV to a Van due to increase in grandchildren, all of my research of top brands for safety & value paid off and Glen Ellis was the perfect no pressure salesman I prefer.

I am very pleased with the oil change, however I am disappointed that the tires could not be rotated due to the wheel lock was misplaced. I am sure this is not the first time that you experience this challenge. My wife was told that it just couldn’t be done.

The best dealership I have ever dealt with. Relaxed environment and outstanding customer service. I love my WARLOCK!

Everyone is so helpful. They gave me the answers I was looking for and more.

Very friendly and knowledgeable.I will go back when I need another vehicle.

The staff was very courteous and informative. No pressure and kept me informed!

Sales person came out in the rain to assist me, I told I had been to an Appointment, just stopping to look the trucks, I did buy today, Ill be back to make purchase. The you man was very helpful.

Friendly service

We had our Jeep toy car towed there. We suspected a tie rod was trying to break. I asked for them to fix whatever was wrong. I gave them an open ticket to charge me anything! They called and said a lug nut was loose! Wheel was about to come off! They called and told me, and said I could pick it up. I was shocked! So I told them to inspect it (several months early) and change the oil and do any routine maintenance. Yet again they called and said it was ready. I could have shown up to several thousand dollars! That jeep is 15 years old! But NO! These folks could have ripped me off in a BIG manner! They were honest, did their job with great integrity, and made a customer for life!!!! BRAVO Starr Motors.

I drive all the way from the beach because Starr has the best customer service.

They are always very courteous when my wife drops our vehicles off always a pleasure

Glenn and Mary Ann are a 5 star team. I have never gone through the process of buying a vehicle that went this smooth and quick.If your looking to buy a new or used vehicle go see Glenn and Mary Ann at Starr Motors in Suffolk Va. you won’t be disappointed

Starr Motors service department is friendly and efficient.The only place to take your car for service!!

Such an easy buying experience. Glenn Ellis was easy to work with and very helpful as we were trying to figure out ways to add a shelving system to the Promaster City.

Star Motors Service is awesome!! They did a lot of work on my Dodge and I have no complaints!

Worst experience ever I do not recommend anyone to take their Vehicle there to be repaired I took my Vehicle there to be repaired for security reasons it took him two weeks to repair so I picked my Vehicle up only for the following day to breakdown for the same reason I took it there for. I had it towed back To only find out it was something else which could have been resolved the first time it seems to me that they are guessing Not only that I spent $1150 now I have to spend another $600 to fix it which I really think was the problem the first time.Not happy at all 😤😤

I went there for an inspection this morning. Their inspections are on a first-come first-serve basis. I was and out, and they didnt come up with some bogus servicing issue that would have caused my car to fail.

I had a great experience doing business with Starr Motors. My car buying experience was amazing from start to finish. My salesman, Kendall, really helped along the process and made me feel like a valued customer every time we met. The entire sales staff was great.The services department is very pleasant and organized. The service was efficient and they made suggestions to ensure our vehicle is in the shape.They will take care of you at Starr Motors.

Great service.

Especially with covid happening right now, they were helpful, pleasant, and very thoughtful. Have bought from them before, I will definitely look to buy with them again. Thank you, Starr Motors!

Wait to long too get service didnt have part

Bought a dually from Devin back in Feburary. They took in my trade in with no questions. Treated me like a king with personal treatment. Both him and Eddie were a pleasure to deal with!Recently I had an issue with some shaking the truck was doing. Took it back and talked with Ashley in the service department. She helped me very well with my questions and kept me informed. The Truck needed needed a bit more than I thought but I went ahead and listened to what they suggested I do. I was going to leave just a four star review due to a miss charge understatement, but talking with Thomas he assured me everything would be taken care of. Without any hesitation or deliberation he returned my overpayment. Best staff I have ever worked with in the car buying and service business. Thank you so much for what you do guys.

I had a loose gas tank i want to thank stephanie for helping me through the whole process they took care of me and i was extremely satisfied with the way they handled the situation

My JKU had the most annoying movement and vibration in the steering wheel. Tina is the best. She invited me into the bay to look at what they found. Even tried to not charge me and have my tire installer / dealer fix the vibration. I opted to stay with Star and Tina. They did a flawless job.. fast.. even sent me a text I could respond to if I had questions. I had to call Tina on the way home just to thank her... It good to get that old school home town feeling when you go to a service department and dealer. Everyone is super friendly and the best dealer service I have ever had. I come from Virginia Beach, driving past Hall, Southern, and other Jeep Dealerships to get to Star motors. Regardless what I need in the future, Ill take the trip.. Its well worth it if you want it fixed right the first time with great service.Thanks Tina..your orange Jeep customer...Tina.. you and your team ROCK!!!

It was nice that they had outside seating for people who didnt want to sit in the waiting room

I bought my Jeep Wrangler here because of the family atmosphere and years later they don’t disappoint when I have it serviced. Unlike other Jeep dealerships (I bought my first 2 from) they actually come out and talk with you from the ownership on down.I’ve never had one of those “why did I bring it here” experiences at Starr Motors. It’s always friendly and priced exactly as they say.Love this service department and why I drive from the Oceanfront at Va Beach to Suffolk for all my Jeep needs.

Great service

Great service without having to bring my truck to the dealership. They picked up my truck, serviced it and returned it to my home in less than three hours. Cant beat it!

Glenn assisted us. He had great customer service and did not pressure is to go beyond what we needed.

Took my truck in for some warranty work and was taken care of immediately. Was setup with a rental and on my way within 10 minutes. Communication from the service department was exemplary and I was kept informed as to the status of the work being performed. Everyone was pleasant and accommodating. Picked up my truck and was surprised to see it was washed for me. The service and attention to detail is why I will keep driving my truck from Hampton to Starr motors in Suffolk. I recommend this dealership highly!

Definitely my favorite Jeep, Chrysler, Dodge, Ram dealer! Ive been coming here for all of my vehicles in the past years and will continue to do so! (3 and counting just for myself! Not counting the rest of my family)This far; 2008 Dodge Charger RT, 2015 Dodge Charger RT, 2020 Dodge Durango RT . . .Great customer service and the sales experts do not try to rip you off! Just like any dealership they need to make their money but will not overprice you in the process.

The Service department is absolutely horrible. Had my Jeep all day for 2 recalls and a diagnostic test. Scheduled the appointment for 8am. At 3pm when I called to check on it, they had not even touched it yet. A phone call earlier in the day to let me know they were running behind would have been nice. I should have listened to the many people who told me not to take it there.

Very glad I found this dealership. The process was quick and smooth to buy my new truck. I Look forward to future services and purchases at this location.

Very friendly sales staff with very reasonable pricing. Danny (The Mayor) will do a fantastic job of showing and advising you in all makes and models. He is a no pressure yet supportive salesperson.

I love my new Jeep and I was able to walk out at the price I wanted. The staff there were very accommodating and kind. If you go be sure to see Cynthia, shes a wonderful sales lady! The car buying experience at Starr was one Ive never experienced before, Id gladly go there again.

Great staff and very knowledgeable mechanics. I have taken my truck at Starr Motors every time I needed something done to it. They were very helpful and courteous. No doubt I’ll be coming back, hopefully not as often as Dodge trucks are very dependable and reliable trucks. Besides, nothing is cheap with any repair. 😀

Car shoppers rejoice! After car shopping for about a week from dealers such as KIA, Chevrolet and Ford, I finally stopped by Starr Motors, having an issue with massive amounts of negative equity in a vehicle I really needed to get out from under, isnt a great position to be put in at the beginning of a new car loan, but Glen and Ed were able to help work out rebates, spent the time to shop around for the best interest rate and all in all really worked to make this deal happen! Over all a fantastic experience and would recommend visiting Starr Motors for your auto purchase.... Ask for Glen, he will definitely treat you right!!!

Nice clean facility. Professional service technicians. Lisa was excellent. Competitive prices. One on the owners brought on donuts.

Our Salesman, Michael was absolutely awesome! Very Wise about the Vehicle we purchased. He was very friendly and so far, everyone we have had made contact with @Starr Motors has been phenomenal. Great personalities and I even was offered Watermelon from another sales person. 😊Thank You Starr Motors for the kindness and my Van. I LOVE it!!! Cant wait to see them again. I will def drive the 2 hrs to do service with them again in the future!Sincerely,Angela

Chase and Stephanie were awesome.Chase found and fixed the problems quickly and efficiently at reasonable prices.Stephanie provided excellent customer service and I was well handled and informed.I was impressed.I am always skeptical about taking a car to a shop for fear that they will either “find” problems or overcharge for service. However, I have been to Star Motors a couple times now and they are a provide great reputable service.

Great customer service. They worked me in for routine service without an appointment. They even drove me to breakfast while my truck was being serviced. Highly recommend Starr Motors and will use them for all my vehicle needs. Customer service was the best Ive seen in a long time.

Definitely a dealer ship to go too. You will be treated like family. I had doubts when I first went there years ago, because of what I was told. It turned out bad info.I have kept returning because I felt like family

Great customer service. Glenn Ellis is a great salesman.

Friendly staff and knowledgeable salesman

Service is top notch here. I drive over 45 minutes out of my way to go to a dealership that is trustworthy and extremely courteous. They have taken care of my 2017 Rubicon Recon with care, and act as if we’re there own personal vehicle. Thank you! Scott M.

Ill never go there again. Had bought a 2000 wrangler for 9g n my engine died 5 days after buying it n then again n I spent another 4g in fixing all her issues. Last month they said about 900$ to fix stuff n a 2nd opinion mechanic looked n it was a loose clamp that cost 15$ to fix. They just lie n steal ur money. Ill never buy from nor send anyone there. Ever.

Very professional service

I’ve been purchasing cars from Starr Motors and having them perform service on them since the 80’s. It’s a pleasure to do business with folks who aspire to providing impeccable service when I’m buying a new car or having service performed. Eddie, Clay and Ed White make the buying experience a non-pressure and easy event. Tina in service is absolutely the best in the industry. Starr Treatment from folks who care!

After a week to get to my appointment, I dropped off my car thinking it shouldnt be long for it to be fixed. Two full days later I still do not have a diagnosed or fixed vehicle. Upon dropping off the vehicle they werent all that friendly to me. I was made a promise by Lisa (Service Writer) to receive phone updates and didnt even get those. They have zero customer service skills. If they cant diagnose and fix a minor problem in one day (much less two) I sincerely doubt their technicians are any good. We shall see. Im still waiting on a diagnosis. This is no where near how Ive been treated there in the past.Im starting to think all of the good mechanics have left the company, especially since it has been two full days since my appointment and I still have yet to hear diagnosis, fix action and am without a vehicle.Update: My husband tried contacting the service manager and was placed on hold for 30 minutes then transferred to the service department where he spoke to the same useless service manager (Lisa) that I had to deal with. He did not get anywhere with her either.Two full days later as I drove my car home from Starr Motors the check engine light came on. I wasted $89.00 and ended up with more problems than I started with. My vehicle has low miles too so it doesnt appear to be coincidence, all of the good mechanics have left the company.

After years of being loyal Duke Chevrolet customers and purchasing multiple vehicles, (My husband is also an avid Chevrolet die-hard) Weve purchased our first Jeep!! 🤣When it came time for a new vehicle for myself, against my husbands wishes we went to Starr Motors. The entire experience from start to finish was impeccable. Glen Ellis, was patient and listened to exactly what I was looking for and didnt push what I wasnt. They also provided lunch while we searched (who does that in this day and age)?!? Glen was very informative and thorough when explaining all the new technologies and vehicle features. He was also very patient when I asked to test drive multiple vehicles (some of the same vehicle twice). Not once did he express any frustrations. Eventually, I found the perfect vehicle. After we finalized the purchase, he took the time to set up and initialize the vehicle. Not once, made me feel like we were just a sale!! I must also give kudos to the entire staff, My husband was NOT shy about voicing I wasnt shopping for a Chevrolet. Everyone was very understanding and our overall experience was an exceptional one!! Ive heard various opinions when dealing with dealerships locally, Starr Motors gave us a very postive and everlasting impression!! Thank you Starr Motors for a GREAT purchasing experience!!

The service was awesome!! Everyone was very nice. I had a bit of an issue that was no fault of the dealership and they fixed the problem and didnt charge any extra labor for doing the work. That was very impressive to me. Wonderful job!!

I have to admit that my service was okay. I really didnt like the idea that I had to call to get an update about the status of my vehicle and when I did call, something just changed. It would be nice to know if my warranty covered the work on my car until after I had to pay for a diagnostic. Since it was it a Dodge/Fiat/Mopar warranty, that is something that the representative could have looked up but wouldnt. Even though I live only about 10 minutes away, I will be taking my vehicles to Greenbriar Dodge for better service.

Went for a oil change. In and out quickly. No muss no fuss. Will go back again.

Ive been a customer since 2004 when I purchased My 1st Jeep Grand Cherokee and have been satisfied customers every since. Great Customer service, clean facility and an Outstanding Staff thats Passionate about their business as well as Customers. When you leave there, you really do feel like you get the Starr treatment.

THIS is where you wanna buy a car, and not just because we did, but because they genuinely care and become your family. Not only do they work hard to create win-win deals, they take care of you long after the deal is done. They create customers for life!

Went in to look at a van. Called before making the trip to make sure the vehicle was there and available. Made the trip just to find the vehicle to be sold. Looked around the lot since I was there. Told the salesman what I was looking for and my price range. The guy proceeded to show me vehicle that were clearly out of my budget. Finally found one that would work. Happy with the price and the trade in value of my vehicle. Then I was sold an extended warranty just to find out that it is not worth the paper it is printed on. Longer story short. Dont go here. Salesman are not honest. And the promises that they make for warranty is not worth the extra $3,000. Go somewhere else!!!!

Very friendly people. I have been dealing with Tod Bower for many years. I have purchased my three Dodge Rams from Starr Motors. I have always got a good deal. The service department is great. They inform of any other vehicle problems you may have.

I have had a wonderful experience with Starr Motors! I got the Jeep I wanted at a price and payment that fits my budget. Every time Ive had to have service it has been quick and painless and everything is always explained. I would highly recommend Starr Motors!

OUTSTANDING customer service on all platforms! Cynthia is my saleslady, she listened to my wants and needs for a new vehicle and made three suggestions, knowing already the perfect Jeep for me! Ed White was able to find incentives that allowed me to keep my budget and drive off in my perfect fit! Less than three weeks having my new Jeep, I ran over a nail and had to take her in for a new tire. The staff in the service dept got me right in, were very professional and treated me wonderfully! I highly recommend Starr Motors!

Its good to find a friendly and honest mechanics shop. In and out quickly with the job done right the first time. Theyve earned my business

Awesome folks to deal with even with folks like me (I can be a little difficult at times). This was my first experience with the service department and Im very impressed. Had an opportunity to speak to the mechanic and the guy knows his Jeeps! Ill be going back there when other issues arise.

I purchased my truck from Star Motors 12 years ago from Mr.Todd Bowers, glad to see he was still there. Service was exceptional and finished ahead of the time promised, Thank you Mrs. Stephanie and the Star Motors team. My next purchase will with Star Motors and Mr. Bowers he treats you like family. RD Anderson (US Navy Retired)

Parts and service facility out dated. Parts staff was great, service staff seemed disinterested.Took my 2005 jeep in for service because another repair facility could not perform the work. Although the service advisors seemed indifferent and the facility is a outdated, I must praise the technician who worked on my car. He was very thorough and knowledgeable and took time to identify, address and explain my issues. He alerted me to a repair done incorrectly and gave me solid advice. He owned up to a minor issue I had and corrected it immediately. Just a great experience. Five stars to him and the work performed. I have decided that it is not worth saving a few cents and will be bringing it to Starr from here on out. Thank you for your help.

Super professional business, never a long wait. Pleasant environment and dynamite employees. The service cant be beat.

Starr Motors did an excellent job examining my tire on Friday January 18,2018. I did not have an appointment, but I was seen quickly and was back home with in 30 minutes. Great customer service also.