This is the poorest excuse for a pharmacy that I have ever seen. My insurance requires me to use a CVS pharmacy for prescriptions and I used to work very close to the one in Sulphuric Springs, Texas on Gilmer street.EVERY experience at this pharmacy has been horrible to say the least. Today was the final straw. We waited for almost 3 hrs for prescriptions that I was told would be ready in 30 minutes. The level of incompetence in this pharmacy is frightening. Not only did we have to wait for ever, we we also overcharged over $80.00 for one of our prescriptions and the tech was unwilling to correct her mistake and actually implied that it was my fault the mistake was made. I even had the Store Manager involved and I believe he tried his very best to resolve the situation to no avail. Enjoy the extra money Sulphuric Springs CVS because it is the last nickel you will ever see from us.I would advise anyone reading this to avoid this pharmacy at all costs. This is just my opinion but I can see from the other reviews that I am far from the only one that feels this way.

Awesome hard working individuals in that pharmacy. Hands down the best at what they do.

They never answer the phone and always talking to each other in the store instead of helping their customers out. Or even getting their customers medication refilled and have it ready for the customers to pick up

Oh my goodness they will not answer the phone. Be on hold for more 30 minutes, so under staff unbelievable.

Pharmacy staff acts more like fast-food employees than professional pharm techs. Theres friendly and then theres silly, they act silly and unknowledgeable. Your prescriptions are never ready on time and thats when they actually acknowledge that they have the script, most of the time you have to have your physician to call them to get the ball rolling. Its completely ridiculous.

Never can get anyone to answer the phone

Horrible, terrible customer service from the pharmacy. Rude pharmacist! I would rather pay double than have to deal with these rude people! Not once have they counseled on drug interactions with me. My medication app caught both of them that could have been severe. CVS DOES NOT CARE!!

I just called and the person from the pharmacy told me to “chill” because I haven’t taken my pills in a long time and he’s been so rude.

We will be switching pharmacies. My son had surgery and was supposed to take medication shortly after the procedure. We have waited over 2 hours for our medication to be filled and have been told it will be another 30 minutes.

I only rated 1 star because 0 isnt an option. Let me start by saying we have been faithful customers of this pharmacy since they first came to Sulphur Springs TX after buying out Medicine Chest. We have watched as the service has dwindled. Now that they recently closed the other store they had across from the hospital the service is non existent. One of the services they supposedly offer is to call in a refill via an automated system and you can choose the day or time of day you would like to pick it up but apparently this system is in need of an overhaul. Dont think that because you have chosen a time or day that it will be ready when you get there. I have monthly refill prescriptions and I try to be fair about what time in the afternoon I will need them which maybe my downfall because they are no longer ready on time and I have recently waited an additional 1 1/2hr. Last time I was in there to pick up a prescription the poor clerk was running 2 registers at the same time. Clearly they are under staffed which has contributed to the poor and rude manner in which the staff treats its customers. When I called about a prescription today, after waiting 9 min 57 sec on hold, I was greeted by an extremely rude clerk named Lacy who actually hung up on me. I called the store back and spoke with the store manager named Kat who unfortunately doesnt have the ability to listen to the recorded phone calls but she proceeded to inform me that she could talk to the clerk and the pharmacy manager which failed to solve the issue I had initially called about to begin with. I have had recent conversations with others who have also expressed their mistreatment by this store who are considering or have already transferred their prescriptions to other pharmacies in the area. Needless to say, after today I no longer have a dilemma and our prescriptions will be transferred as well.

I was charged $4.50 to add money on my green dot through my phone app an its supposed to be free through phone app.

Very friendly and helpful!

They never have your prescriptions ready when they say the will. Extremely rude.

Since moving from Tyler over one year ago, CVS has been our new store for RX and over the counter meds. Occasionally, we do have to wait in line...but who doesn’t these days. Always professional, kind and even a little comical at times..I wouldn’t go anywhere else.Thank you CVS...for being there for us all!

Great

Very long wait time, and prescriptions werent ready even after being called by the system and told they were ready for pickup. Prices were wrong as well by over $100. Not a great experience. Hopefully, this is a rare occurrence

Everyone in the Pharmacy is kind and caring. Always asking how my wife is doing. Kaitlyn the pharmacist is wonderful.

My husbands prescription was short 30 pills. I called and spoke to the pharmacist who filled them. He told that they were not short because he filled the prescription himself and knew it was right. I assured him that it was short, I counted them because this isnt the first time this has happened. He then told me that I must be counting out of the old bottle. Well, needless to say that didnt go over well with me. He told me to bring them up there and let him look at them. I live at Lake Fork and wasnt going to drive back that day and told him so. Very rude arrogant guy. When I returned to the store he did give me the remaining pills but he was obnoxious. Walgreens for me from now on.

Great customer service each time I come in. Caleb is especially nice and always willing to help!!

They will not let you know, even though I am signed up for text updates, that something is wrong with a prescription until you show up. I do not live in town, so it is great to find out that way!

I dropped a script for 3 meds yesterday and i was told to comeback in 45 min. When i came back it was not ready. it was just pharmacist and tech working. Am not sure why they dont schedule more people in a busy store. Pharmacist was nice and takecare of me. He went out his way to find me a discount card and made sure i understand how i take my meds. They need more help tech wise.

Great customer service at the pharmacy. Ashley called me and said there has to be another medicine as this one was over $114. I called my doc back, and saved $75!

This location has shorted my count several times two years ago until I started having them count them for me. I called the 800-SHOP-CVS (For issues regarding CVS/pharmacy stores) and they asked me if I talked to the pharmacist and I said yes but only after I left, found that I was short, came back into the store, then told them. The person said in so many words that thats to bad but she would contact the manager and he would call me that day. This I did on two occations but no call from any manager. I now get my medication from a Paris, TX pharmacy and have them count them each time for me.

This cvs is terrible!!

Terrible service

Waited an hour and a half, totally disorganized, cant find customers prescriptions. Nearly no customer service desire. Unfriendly. I personally watched the pharmacist talk on the phone about a bicycle and where dinner was going to be while over 10 people were waiting for an extended period of time. One of the worst experiences Ive had lately regarding customers, they obviously dont care. Ill spread the word, use their competitors.