Great staff, their to help with anything wether you want to cancel or sign up. Jess did a great job helping me cancel my phone, very knowledgeable. Clean store, everyone wearing masks. I think Ill go and get the Motorola One phone

Jess was great. The transition to a new phone service was effortless. She really went out of her way to find the best deal

I had a wonderful customer service representative, Ashley. She was so very patient and thorough setting up my new account. She deserves 10 stars 🌟.

Fast, friendly customer service. I was not pushed into buying anything. Was able to keep my old number and get the phone I wanted. No pressure to buy the more expensive phones. Justin was awesome and very knowledgeable.

Kristopher offered exceptional customer service. His attitude, candor and knowledge was customer focused, genuine and friendly. We were very impressed!

Kristopher was extremely helpful from the time we walked in the door. We presented him with a difficult phone situation and he came through and was able to get the situation resolved! Excellent help and better yet great guy with a great AT&T support team at his location. Go see him!!

Sales Rep, Justin was absolutely outstanding with customer care. He went beyond the call of duty to accommodate my family servicing five phones. After having a nightmare experience with Verizon, this young man was able to address all issues and resolve technical matters. Can you hear me now?Yes, thanks to AT&T.

Great people got my watch4 classic and love it.

I can not say enough about Kila at the Summerville store! She is a trip!!! Working with her makes the “dreaded” trip to the cell phone place not dreaded at all!! Let me also not forget the energetic Benjy as well! These two are fabulous and hilarious! Never will I work with anyone else! This dynamic duo deserves all the praises…maybe a raise too!!!

The staff at Store #1218 in Summerville is AMAZING!!!! Justin, Kyla and Kyle (the manager) went above the call of duty and stayed way past closing to assist me with transferring my lines!!! They did not complain and thats says so much! I am so glad we made the switch to At&t! Customer service at its greatest!!!

I went there to get an Apple Watch and add a line and was helped by Justin. He was AWESOME!!!! He was patient and very friendly! If you ever go there to this store he is highly recommended!!! 😁😁

I had the absolute BEST experience with Ashley when i went to this location to get some information to help me decide whether or not to transfer my service from Verizon to AT&T. I loved the way she communicated with me about the answers to all of my questions. She was direct, detailed, and very thorough, and i felt very confident in my decision to transfer my service after talking to her. She didn’t give me all of the “fluff”that i didn’t ask for (and didn’t have the time to hear). She was able to transfer my service and help me utilize a discount and a promotion in order to get 2 new phones, for less than my monthly bill at Verizon. I am a very happy customer! I hope she doesn’t leave that location any time soon, because if i ever need anything, she is the person i will ask for!THANK YOU Ashley!!! You’re awesome at your job!

Justin helped us so much today! He and Benji stayed after close to get us all set. They were amazing to make sure we got all the help we needed. Thank you Justin!

Mariel was awesome! She had so much patience, positive attitude and knew everything! I am technically challenged and she did not rush me or lose her patience. I had several problems with my iPad and iPhone which she fixed and helped me to understand. She is a credit to ATT and should serve as an example to other employees. Many, many, thanks Mariel!!!

Just left here with a new phone for my daughter. Benji assisted us, and was FANTASTIC. Usually when we come here we feel like we have to struggle to get what we envision without paying excess. Benji honed in on exactly what we needed, processed everything quickly, and provided pleasant conversation while doing so.Thank you, Benji!

Carlos made our experience 5 star! He was knowledgeable and easy to work with. We added a line and in the end he helped us save $100 per month! I highly recommend Carlos and this store!

Friendly staff and good costumer service, now if you looking to open a business account or just switching to a personal account with multiples lines you better look for Mariel she will help you to detail she knows what’s doing and be patient with you during the process.

Benji was extremely helpful and transparent through the whole process. He provided exceptional customer service. Overall the best experience I have had at an AT&T!

Ashley was awesome and outstanding. I will recommend her to other customers.

IF I COULD GIVE 6 STARS I WOULD! Carlos was SO freaking helpful! He helped me and my partner find an amazing plan and he was so nice. He deserves a raise for sure! Love him👑

Worked with Benji. GREAT service! Switched from T-Mobile due to inability to assist and rudeness of the T-Mobile employee who hang up the phone in the middle of the phone call.AGAIN great service both customer and phone.

Went back to store and luckily ran into a good, proficient employee named Justin. God bless him. Kind, helpful. Knowledgeable. He put Att back on the map for quality service

Tyler assisted me today and he did an awesome job with a lot of issues I was having with technical problems. He was very professional and babe so much knowledge and he was very understanding since I am not technical at all. He also was patience with me. He is a great asset to your company and I will recommend him to everyone.

When we arrived there were 4 or 5 employee on the floor. As we waited people where coming in the store. We had to wait around 15 minutes before anyone Acknowledged we were there and sign us in. Then we wait for a employee to assist us. As he began to help us I noticed there were only 2 employee’s in the store. We had to get a screen protector replaced, he looked and said they didn’t have what we needed in stock. I wanted to purchase a iPad 12 or 11, he said they didn’t have any in stock. We ask about our company discount, although he tried, he didn’t know how to apply the discount. He ask if we had AARP we said yes. He tried to apply that discount but we received a email after we left saying it did got thru. While waiting on the employee to find how to apply the discounts I looked on the wall with the screen protector and found the one for our phone. The employee was very polite and tried his best to assist us but with his lack of knowledge about the discount process and no one on site to assist him, no product in stock or in the proper place on the wall, he us unable to complete the task.

If I could give 10 starts to mariel she is a blessing !!! Helped me set up my phone and transfer everything.

Busy place. But I was able to restore my old phones info to my new phone. No one was there was interested because I wasnt buying anything. She said, you cant restore the information. Well I did. Thank you 😊

Benji updated my new phone! Smart young man. 5 min for him...I spent 2 days just TRYING

Kris was fantastic today while helping me figure out the best deal for my family. He is extremely knowledgeable and did wonderful in his explanations of our options and how everything works. His customer service was excellent!

Call att customer service. You will get actual customer service instead of late appointment times and a sales clerk that likes to roll her eyes at you.

Ashley was very helpful!!!! Thank y’all again for getting me a new plan and phone for under 100 dollars!

Kila took very good care of our transition.

The lady in customer service, Mariel was very, very helpful and very pleasant and of course very knowledgeable!!!

Mariel is amazing and very professional! She always remembers me and helps me with all my questions! Shes been 110% the best at&t Ive ever came across! Thank you so much! 🥰❤💛💛💛

Benji was very helpful, and he didnt pressure us. He was knowledgeable about the products, and he didnt rush us. He is an asset to your team.

Benji was amazing! I called over the phone with a phone issue and he got us in right at the store and was very attentive and problem solved our issue immediately. Nothing but great things to say about this location and the service. Thank you Benji for saving the day!

Had great experience at this AT&T Store today. Ashley was great help, very knowledgeable. She was able to help us so much. That we left it 2 new phones plus added one more line. Also upgraded our planes. But lowered our monthly bill by over $60.00 a month. Thanks again Ashley.

Kila was a wonderful costumer service representative!!! Thank you very much !!

I’m now #TeamIphone!!! Thanks to Kris Verette and Jason, Manager. They “hooked me up” and walked me through; step by step... check them out!!!

Got in, got out with most for my money, and even more on my time. Thank you for your impressive skill to the gentleman who helped me. Im terrible at names, but Ill definitely remember your friendly aura.

Great service, I had a issue with my phone and the service tech started with me for about 3 hours to fix it!! Thanks boss I appreciate your help and service

I always receive great customer service here, today was no different. I was really impressed with their covid precautions. I came in to upgrade my phone. They didnt have my desired phone in stock, but it was ordered and on its way.

I went in to look at a program that I knew almost nothing about. The manager named Jessica immediately helped figure out what I was trying to do. There were a couple of issues that came up as we were trying to program different devices but both Jessica and Ashley went out of their way to make sure I left with everything set up. They went above and beyond for me. I’ve never been treated that well before and was very great full. All the employees their were awesome but Ashley and Jessica were amazing. Highly recommended at&t and this branch!

Benji was extremely patient and helpful. He went above and beyond to ensure our initial issue was resolved. Additionally, he helped with some account updates that ultimately saved us money. Thank you Benji!!!!

Great service!!! Bento was helpful and had all the answers. Everyone in the store is friendly and willing to help! Solved my phone problems in record time!!

Jason, at the Summerville AT&T store was the ONLY redeeming factor in trying to fix my Step-Moms billing for DirectTV. Other than his assistance, this company CLEARLY does not understand that a POA is a legal document. Wish I could give 5 stars for Jason, but 0 stars for every other staff member I worked with on this issue.

Tamisha is fantastic and saved us money after having an account for over 10 years with AT&T. She’s great and if you can, ask for her. Best experience ever

Damon was AMAZING....today was my day had awesome expierence with all devices added and promotional items. He was able to port numbers I was told couldnt be done. Oh and Jason went to another store just to get my smartwatches as my location was out. Great customer service AMAZING STAFF. Would give more stars if able. Absolutely best experience ever. Left feeling amazing, these guys went ABOVE AND BEYOND.

Mariel was such a great help! Her customer service was phenomenal and welcoming :)

Just like everyone else....false promises and all smoke and mirrors to get you signed up.

The worst customer service ever. Had to go to store 3 times to get my account switched from the terrible first net service to The terrible AT&T service. I made a statement I wanted to go to another provider, but they have me hostage with the phones now. So instead of putting my phone on AT&T as asked she left it on first net. WTH learn your job. I wanted all my phones on one Bill . Wouldn’t even help me when I returned. Had another girl clean up her mess. I can’t wait to go back to Verizon, the best cellular service by far, and the best customer service. Don’t do business with these people. So sorry I switched.. lesson learned

If could give them no stars I would. Worst customer service Ive ever received. Their supervisor Rico and some girl with the accent, they need to be get customer service training. Even though this location is less than 2 miles away from my house, I rather drive longer distance for better service.

Definitely the easiest phone buying experience I’ve ever had. Mariel was great! She was very knowledgeable and helped me to get what I was looking for.

Tamisha was awesome! Very friendly and informative! We need to keep her in Charleston! Go get yo new phone from the best!

Tyler is amazing. He is extremely patient, well informed, friendly and helpful. I truly appreciate you Tyler.

Kia was amazing. She helped us upgrade to 4 new phones and set them all before we left.

Kris was excellent! I would definitely recommend coming to this location and having him work with you .

Tyler made the process quick and easy live visiting this location. He answered all of my questions and was user helpful will definitely recommend friends and family to come to this location.

Mariel was amazing she sold me a new phone and fixed encounters with switching from Verizon. Highly reccomend!

It was a code red for me, the situation was critical! I was having issues with my new phone & needed it replaced. I came in pretty upset & frustrated to say the least. I went in not knowing what to expect but there was this girl there with an accent, Mariel was her name! She was so easy to talk to & got my situation all sorted out for me😅She’s an awesome person & had all the patience in the world with me & my frustrating situation! I definitely recommend this store & Ms Mariel if you need your communication needs met. She’s amazing & I’ll look for her every time I go in the future!

Great customer service and friendly staff!! Carlos is amazing !! He helped me get all of my devices switched over in no time!! Definitely recommend this location!

You always end up spending much more than you intended! 🤔 Great customer service!

Kris was a tremendous help getting us upgraded. He went the extra mile to make sure we were taken care of and got what we wanted.

Kris helped my wife and I get our phones swapped over from T-mobile to ATT. I can recommend this store and this associate in particular for the excellent service we received! What a pleasant young man who went above and beyond to make sure my wife and I had an amazing experience! AND WE DID!

Tyler. Was very patient but most of all he explained what he was doing, until I understood it

Ryan or Bryan Pond in house expert is really making yall whole team look bad. He is so unprofessional. The next in house expert yall send out to customers. Please make sure they are well trained and dont ignore ur phone texts message when u need them the most. At&t want the customers, but we are being treated very poorly and thats not fair to us. So please do better.

Mariel was fantastic !!! Will come back just for her. My wife and I enjoyed her energy !!! And welcome spirit!!!! Keep Her !!!

Very helpful staff

I appreciated my recent experience at this store. I had a misfortune with my cell phone. After explaining my need for a phone and how I use them; thus, I told the associate to show me the numbers. He made it work for me. They were so quick. There was no standing around waiting to be assisted. Thank you for the experience.

AWFUL customer service! Ive been in this store multiple times for different reasons in the past year and each time I receive the same terrible service. Every employee Ive dealt with seems like they dont care to help me and theyd rather ignore customers and talk amongst other employees. I was wanting to upgrade early and the employee that was helping me said It doesnt really matter to me if you upgrade or not because Ill only make $5 off of it. So I left without upgrading. Ive been to other locations and have had great customer service so its obviously not an AT&T thing, its just this location. I will not step foot into this location again. Its worth the drive to the other location that actually does their job and cares about helping me.

Mariel was an incredible person and solved all my problems. I arrived at the store nervous and upset, but she patiently and willingly helped us to solve it. She is very friendly and kind. i really recommend it.

Tyler was great with helping me make a good decision 👏 thanks 😊

Mariel was a great salesperson brovo!!!

Damion was very helpful. No BS just facts. Thanks Damion

Great Custumer service! Damon Varela thank you for your help!

Kila helped us get internet and At&t TV.She was awesome to work with, very patient, informative, and professional.The store was very clean and adhered to Covid protocols.

Ashley was amazing, had knowledge of everything and was very kind and thorough!

If I could give zero stars I would. Called and asked about iphone 11 256GB and was told they didn’t have any and that I should call the North Charleston store. I asked her if she could check inventory and she said yeah I can. She then tells me if I want the iPhone 11 pro 256GB that I could get that at the same price as the iPhone 11. I asked if she needed my name to hold the phone or place the order and was told no to just come in. Just left the store without a phone - was told that was an online special and they couldn’t make that deal in the store. I have to go home and call in and do that over the phone or online. If the employees are this helpless maybe it’s time to switch service - absolutely ridiculous!!

We had just moved here from Maryland, and in the process switched our family over to AT&T from T-Mobile. Dealing with people over the phone to transition us to AT&T proved very frustrating. Each person told me something different than the last person. Eventually I got so frustrated that I decided to go into my local AT&T store to talk with someone. Fortunately, the person who met with me was Kris. He was not only knowledgeable and professional, but really seemed to care about all the frustration I was feeling from dealing with corporate types at AT&T. He set up an appointment for my wife and I to come back and meet with him and his manager Jason. When we came back, Kris and Jason worked out a way to give us a promotion we should have gotten when we signed on with AT&T, but were denied. We left the store totally satisfied, and with a much better feeling toward AT&T. Without Kris help, none of this would have been possible.

These people are the best! Winston and Carlos were extremely patient, professional and helpful in finding me the perfect plan for my needs. Hands down, the best experience Ive ever had in a phone store!

I went in for an upgrade and the manager and the sales associate helping me were very knowledgeable and helpful. Everyone in the store was happy and helpful! I will definitely use them for all my future needs.

Very narrow minded and wouldnt ask others for help😡

Thanks for the experience. They were friendly and helpful.

Very poor service! Im glad I didnt switch carriers afterall!

The staff really took their time with me!! They were great!! # firstnet

Had a very nice gentleman who was able to get my new tablet up and running. He sanitized the table, chairs and the divider and wore his mask!

My associate, Joe was the best! He took so much time and care to make sure I had an excellent experience. He interacted with all the customers with a great kindness and genuine want to help out no matter what you were there for! The store and especially Joe get an A++

Was in and out quick! They were very eager to assist and made everything very easy! Thanks AT&T Summerville

At-t worker was very casual, sent us to helper on At-,t phone service

Good customer service

Ms.Mariel Terrebonne was most curtious, concern about my situation in reference to my new AT&T phone service, and very professional.I

Staff was very polite and helpful.

We were greeted as soon as we walked in. Our greeter, he was great. We didn’t wait more than a few minutes when Zak out technician introduced himself to us. I had to upgrade my iPhone and I wanted to give my old iPhone 6 to my girlfriend. Zak listened to everything I had to say and needed. He looked up my AT&T account and said you’ve been with us over 25 years and with outstanding credit. Long story short, he upgraded me to the iPhone 10 xr, and switched my iPhone 6 to my girlfriend. He downloaded and moved things all over well over my knowledge and everything works well and he looked over my current plan, and upgraded that also. We used a good 2 1/2 ours of his time, and we thanked him and wanted to let his manager know how much he did for us, but he said our thank tous were good enough for him and that’s what he likes to do and also is more motivated by good service. Great service it was.

Takes time to get assistance but employees are excellent. Their customer service is the best I have seen compared to many places I have visited

Great,mariel was very helpful and very professional,she helped me to get the best plan for me and my family...

Great service nice people.

Horrible customer service. Unprofessional and did not care at all that I was there to close out an account for a family member who had passed away.

Need a new system for your store customers. We had to sit for quite a while to purchase 2 cases. We already have a phone plan. No one acknowledged us when we came in. Apparently there is a sign-in but we were not asked to sign-in. Others came in after us and we’re acknowledged and signed-in and still no acknowledgement for us. I had to ask what we need to do. I am in management and found this process poor. My suggestion would be to have one person who greets and signs people in and can help with purchase of accessories rather than have people wait 40 minutes to buy them. Quite a waste of time. Also watched 3 people walk out who we’re waiting to buy accessories. Didn’t really leave a good impression on brand new AT&T wireless customers.

Was in and helped right away. Only bummer was they didnt have phone in stock

The manager Jessica was amazing. She’s got a great staff at the Summerville store.

The service rep Tyler was WONDERFUL! I love AT&T have been with them for 15 years and would not consider changing to another company!.