This was a great buying experience. Large inventory and great selection. Caesar Pessein, sunset Ford was awesome. If your looking for a new vehicle or used one give him a call. Nice relaxing atmosphere, no pressure sales. They have multiple dealerships will have just about anything youre looking for in a vehicle.

Tommy Bonter is the man. This is my 4th vehicle purchased through him and theres a reason. He isnt a car salesman. Hes an expert at getting you solutions without pushing or pulling you in any particular direction. He gets great deals, great trade in values, and you will always walk away happy. Thats why 99% of his business is referrals 🤷🏻‍♂️.

Tommy was wonderful to work with! My car is everything I had asked for. No gimmicks, no hidden fees. Everything was up front and honest. I appreciate that the most! Will definitely recommend friends and family!

Every step from sales to financing has been of the highest caliber. Weve dealt with multiple dealerships in the past. Craig(Sales),Bruce(Parts), and Cole in the financing dept were super awesome. Well definitely return for future business and refer Sunset to our friends and family. Thank you very much for all your help and assistance with my wifes new BABY!

I must say, everything went very well going through the process with the way we were treated. Every member of the staff at Summer Chevrolet Sunset that came in contact were very helpful. I wanna thank Mr. Craig Weiner specially, the salesman who assisted us in going through the process. Over all, it was a great experience, and our vehicle ( Corvette ) was finally delivered.

Mr Alvaro one of the Best salesmen Ive had had the pleasure dealing with he knows his trucks. Mr Zach your financial man. Was knowledgeable in his position and was able to offer me products that fit my needs. Mr Tyler Foss truely a great team leader. A straight shooter a man of his word. I like dealing with a no BS type of guy.Thanks guys Jeffrey Tompkins Keep up the good work!! PS Wheres my power running boards??

I bought my 1st brand new truck here from Jake, soon after my wife bought a used car from jake aswell no fault to sunset or jake but she hated that car! Me too because it was a ford🤭 but Jake helped us to get her in a brand new CHEVY equinox. Happy wife happy life!If you know anything about sunset chevrolet, lifetime warranty, lifetime oil changes when I got my 1st truck I bought what I could afford not necessarily what I wanted but this last weekend I was dropping off for oil change and jake came out to let me know that my truck with the very low mileage and conditions was worth $$$ ....... to say the least I finally got the truck of my dreams.Thanks Jake Mayhoffer!👊

Best dealership Ive ever been to. Everyone was super friendly and basically had that family feel. I loved that I didnt feel pressured into anything but instead helped me find what I actually wanted. Keven went above and beyond going through the whole process with me. Ill never buy a vehicle from anywhere else.

This was probably the easiest car purchase I have ever made. The salesman was inviting and funny and put me at ease. Going through finance was a breeze and they even were able to get me a better rate before I left. The extra features are only a plus to the great treatment I received. 10/10 recommended

Staff were nice and very helpful in getting the car I want. The only gripes I have is buying an expensive car thats oil is seven months old and only has 400 miles of life left in it. The passenger window seal is shot and looks to be superglued back on ( I should have noticed that at the dealership). A single key fob for the vehicle. And there was a decent amount of garbage under the seats.

I absolutely love Sunset Chevrolet but especially their sales guy Jake Mayrhofer!! I’ve bought multiple cars from him and refer everyone I can to him. He’s very easy going, knowledgeable and I never feel pressured. The finance staff has also always been excellent. Their service department has always been top-notch and I love my free oil changes for life! Highly recommend the whole crew here!

I stopped by just to look, and ended up driving away very happy. Sales was very pleasant and not over bearing. The salesman Kelvin work with me and let me take all the time I needed.

Went in on a Sunday just to look. Had been driving by this black Colorado but bought a tricked out white one. Super fast super easy. My first buy from a dealership and it was a pleasure.

Mr. Todd Murray was very knowledgeable and patient during the entire process. Although there were unavoidable delays in production, he kept us in the loop until our vehicle arrived. I highly recommend Sunset.

Staff is friendly and service was fine. Only frustrating part is the online booking. You can select services online only for the staff to have no clue what you are there for. Dont bother opting for a 3 year 36k service. According to the staff, I dont even know what that is. This has happened to me twice here. Its like they arent told what items a customer can select online. They took care of the oil and basic inspection but the services indicated online are far more comprehensive.

Service people are friendly, knowledgeable, and service was done quickly. I was given details about our vehicle and then on my way. Though the waiting area is small, it is clean. I would give 5 stars if the coffee items were free.

Everything was effortless for me, and complete and well explained by them. I even had some last minute questions that had nothing to do with the service and I was walked out to my truck so they could show me exactly what I was needing to know.Everyone was courteous and professional.

I was on the market for a 2021 Chevrolet Traverse LT Cloth AWD. I knew exactly what I wanted and had a car I wanted to trade-in. I used Chevy’s online trade-in quote and Craig W emailed me within 20 minutes. Craig W was the best car salesman I’ve ever worked with. He was quick and upfront with me about the quote I’d received, the car I wanted and pricing. He made sure I understood what came with my new car and helped me set up everything. He even helped me install 2 car seats! Everything was smooth and quick, even turning in my old car. Sunset Chevrolet even offers a lifetime limited warranty and lifetime oil changes! I’m so happy with my new car and the care I received from Craig W, and I will be returning.

Lap and Dino are both great to work with! Because of them I will continue to give them my business whenever I am in need of a vehicle. Highly recommend Sunser Chevy!

Thanks Jacob, your awesome! My friends and family will come and see you for their vehicle needs!

The process was great, salesman (Jake) was helping and answered all my questions. And with a diesel engine the free oil changes for life will be very welcomed!

Top rate dealership! Have been purchasing vehicles from Sunset Chevrolet since the early 90’s. Staff is always friendly and courteous. Because of Sunset Chevrolet, I have stayed with the Chevy Brand for 30 years.

I would not waste your time here.They basically promise you lies to get you to buy from them.We tried to work with them, they ran our credit, we walked away, then a month later ran our credit again WITHOUT OUR APPROVAL to get us an “accurate” number, which was not the case… AT ALL.We requested that only specific banks run our application, and they agreed to that, then a day later get notified of multiple different credit applications. My credit score has gone down 10 points from them doing their dirty business.Also, pay attention to your credit applications because I noticed that one application had a purchase price completely different from another application.I can’t stress to you how frustrated we are with this whole process and regret not going to a bigger, more professional dealership.Will never recommend Sunset Chevrolet in Sumner to anyone. Ever.

There was an airbag problem indicator that came on for about three minutes. They traced the problem to the passenger side airbag. Lubed and secured the connections and to date there has been not problem. The cost was very reasonable.

Love my little car Ill never go back to gasoline again

Awesome experience here every time we need work on our Silverado. On our last visit Brandon was exceptionally helpful and friendly. Definitely recommend Sunset Chevrolet.

Scheduling a service appointment for my vehicles oilchange and tire rotation was easy for me, it always is.The folks at the Sunset Chevrolet service department were friendly and considerate too. The service rep, Biran S., confirmed what service I was actually scheduled for, and he let me know approximately how long it would take.Good customer service. 👍

This dealership is greatly overpriced (guessing that it is due to their “Lifetime powertrain warranty”), which is useless to most people, for who keeps the same vehicle forever and/or never move. Salespeople that I dealt with were not very knowledgeable and were very misleading. Sold me an SUV that was “AWD”, but actually wasn’t… they did take it back after I figured out it was only FWD, and put me into a different SUV that was ACTUALLY AWD, but the deal ended up costing me an extra $1,000 than it should of! I definitely would recommend looking at other dealerships before buying a vehicle at any of the Sunset dealerships. Please learn from my mistake.

Update 9-2-2021...I upgraded this 1 star review to 2 and upon confirmation of the following will revisit a final time to make whatever adjustments to my review I feel comfortable with... See below:I want to thank you again for your patience and understanding while I worked through this. I have great news that I was able to get approval on your request. This email will serve as your confirmation that Sunset Chevrolet has agreed to make one payment in the amount of $252.18 towards your new car loan. This is being made in effort to help make up for the frustrations associated with the delays in taking delivery of your new vehicle. I hope that this gesture will help to improve your opinion of the Sunset Auto Family, specifically our Chevrolet store.The payment will be made via check sent directly from us to the bank funding your loan. While we will be sending over the payment as quickly as possible, Sunset Auto Family makes no guarantees that this payment will be processed before your payment due date. It is still your responsibility to ensure all payments are made on time. We are not responsible for any late fees or remarks on your credit report.I will follow up with you as soon as I have confirmed that the check has been sent to your bank. Please let me know if you have any other questions and thank you again for choosing Sunset Chevrolet.Original post...Purchased vehicle on August 8th, still waiting for possession of vehicle. Granted, it needed a few minor things corrected, clean the car, tires, some minor paint touch up and a rock chip repaired. They opted to replace the windshield... Its now August 29th and STILL waiting for possession of said vehicle.Not a happy camperUpdate 8-31-2021Please allow me to add to it... Got a call from Jason, he introduced himself as the sales manager (I dont know about that).He said come get the car, its all done and ready to go.My daughter (her car), went and picked it up... Windshield not replaced or repaired, its still on backorder and well call you to schedule a time to put it in.Seriously? Weve waited almost a month to get real ownership of it and thats the best they got?How many windshield shops are there in Washington? Enough to have taken care of this already.Can you say empty gas tank? Oh well, heres 1/2 a tank. Enjoy.Still not a happy camper

This was such an amazing and easy experience!!!! I appreciate Tommy Bonter for taking his time, and educating me on the process of buying a car, while allowing me to take my time and find the vehicle I love!!! The entire staff was friendly, helpful, and totally excited for me!!! I will continue to purchase my vehicles here!! Thank you again to Tommy, Mr. Foss, and Zach!!!

I took my car in to have a/c looked at and door handle lock. Jake said a/c compressor was covered by extended warranty not handle. I called warranty and they told me it was. So after that was cleared up Jake said to bring car back after parts came in that will take a week and he will call me. His call never came. Three weeks later I called him and yes parts came but handle was going out that day ( because he forgot ) to get new handle painted, that would take another week and he would call to make appointment to install. Two and half weeks later he calls. Yes car was repaired but not on the time line that I see acceptable and to my surprise I had to pay 100.00 for the paint . I was not expecting that when warranty was paying for the two things is was there for.Not happy ! Looking to sell the car. I paid for life time oil changes but prefer not to go back to sunset Chevy.

Excellent work I just had that bumper replaced it looks square and lined up nice very well done thank you very much

Very disappointed with General Motors for not standing behind their products. They have an obvious and well documented design/engineering shortcoming concerning their sunroofs. I do appreciate the dealer helping by footing half the bill. It appears the technicians did a good job with the exception of all the greasy finger prints and smudges they left on the headliner, visor and pillar cover.I’ve purchased three brand new pickups with sunroofs and two of them failed! Not a good track record!Thanks for listening

Dont buy from here. They lie and cheat you. They will tell you add-ons will be included in your loan and then call you after you had the work done wanting the money for it. Just stay away.

They are Top Notch!! THE BEST!! I was running late for a service appointment from unseen circumstances & they were do understanding & still fit me in to service my car!! HUGE KUDOS!!!

Tommy Bonter is a great no-pressure and honest salesman.

Want to burn money for fun, shop with these guys!!They wanted $5k OVER msrpSave yourself $10k on a new vehicle and road trip to Dave Smith I’ve run Idaho.I wanted to support local but these money hungry individuals only care about making the most possible during a Vehcile shortage and truly don’t care about the customers

Steve Bishop was very helpful and knowledgeable in helping me selecting the vehicle I was looking for.

They always remind me why I am a return customer, knowledgeable, friendly and helpful staff.

I’m giving 5 stars because the two men that checked me in/out were awesome...the person who changed my oil gets half a star for not checking my coolant which was low and putting a black Latex glove over and in place of where my windshield wiper fluid cap used to be. 😞

Great people and super friendly. Steve Bishop was extremely thorough and a great person to deal with. Very, very helpful! Thank you sunset for making so easy to buy a new truck. Ill be back!!!

Happy with the car we purchased, but very poor communication. Communication is what makes or breaks good customer service, which is why Im giving Sunset 2 stars. We had to wait 2 weeks to get our car, with us having to call in for multiple times for updates. The sales person we worked with went out of town & didnt pass our sale onto anyone. There was also a part delay, and again, we had to be the ones to check in on its status. All of this was communicated to the Sales Manager & two other Sales Managers and all they were able to offer was to book our future Service appts for us. Time is money, and we wasted a lot of time reaching out for routine updates that the dealership should have owned communication on, and yet, were not getting anything back for that. Sales team aside, Im at least happy to share that the Service team who actually worked on our car recently provided good customer service.

We are happy with the site and enjoy the friendliest with everybody. The service is great

Great experience, bought us out of a bad car loan and made the process super easy. Very happy with our 2019 Jeep.

My fiance and i drove 3 hours from Salem OR and it was worth it! My salesman was Hayden who helped me every step of the way and genuinely wanted to help find us a car. I admit Im not always the easiest person to deal with anymore being burned so many times in the past but I felt like I knew evey step of my deal. We also had a great time and was helped with a little negotiating from Vanis Daniels. I looked for months for the right car and deal and when I was able to get a better car and was about to give up, they made it happen.The finance Gentleman did push hard for a warranty I didnt want but my fiance did get BUT I realized the way he set up our financing I understand every dollar of it and if I didnt get the warranty he wouldnt have been the 90% of salesman and slipped it in there.We will be driving back again for my fiance to get a truck.A big thank you to my boys over there and thank you for helping us find the car of my dreams!

We were so excited to go to Sunset Chevrolet based off their radio commercials, but let me tell ya….we worked with two different salesman, and both were very arrogant and unfriendly. We had no problem walking away and going else where for a new truck.

Great customer service! Dave Goeke was very easy to work with

Great customer service. After a bad experience at another local Chevrolet service center. Sunset fixed the issue with no problems and for less. This will be our first stop in the future. Thank you Sunset.

I was helped by Danny, he was very precise and knowledgeable. Going fwd, Im always going to call him. Very helpful I look forward in working with him again.

I had made an online service appointment for an oil change. When I arrived at the prescribed time the service writer could not find it.He told me he would make room to service my Traverse and I could wait. About 1/2 hour it was done. Thank you Sunset ChevMike Lane

Worst experience ever.They advertise a life time warrenty at ANY certified auto shop! This is 100% false. You must use them or the warrenty is no good. Per their advertising I took my car to my local preferred mechanic and they played the game with the warrenty company of doing many different things to diagnose the transmission being shot. Only to be told afterwards when it was time to pay out that oh, your are not authorized to work on the car if it is under warranty. It must be the dealer. So they pick up the car and stick me with a huge bill for everything they (the warrenty company) told the mechanic to do. Now over a week later and me calling to find out what is going on they tell me my car has voided the warranty and I have no coverage at all.Their radio/tv/phone/web advertising is fake and only a ploy to try and get more customersDont get me started on their lack of calling to keep me informed of what is going on with the car. In june I had a different issue and they had my car for almost 3 weeks telling me my car would be done on a certain day and a week later not being done. Multiple phone calls by me constantly checking status that were never returned and the list could go on...Just a FYI I bought at the Chevy location but all the TERRIBLE service is at the Ford location

We had really great service. Like working with Steve Bishop. He wasnt pushy and was great at explaining all the options and details to us.

Got me my very first brand new truck this weekend and these guys made the buying experience awesome. I asked to only deal with them via email until I picked what I wanted. Where most all the other dealerships hounded me to come down these guys did it my way. I found the truck I wanted, they had it ready to test drive when I got there and filled out the paperwork. NO STRESS!!! I will be a return customer.

I took my car there for a recall notification and was pleasantly impressed by the welcoming, professionalism, just a good experience.

It was totally easy to schedule service with Sunset Chevrolet very professional staff easy to communicate with and they did a great job on my car very happy with the service I received

I think you guys did a good job i will definitely bring my car to you again next time i work for b l towing

They hooked me up even with my bad credit and were willing to negotiate and move some numbers around, dino was a great help. He might be young but he knows his stuff

Employee Hilary Palmer is an anti-mask anti-vax and is at this location potentially infecting customers - enter at your own risk.

I went to Sunset Chevrolet to buy my 2006 k2500 HD because of their lifetime power train warranty. The truck was modified prior to my purchase, it had a 6” lift, aftermarket exhaust (I found out later the catalytic converter was not functional), and evidence that it had a tuner on it at some point. I knew I was paying more than blue book but was ok with it because of the warranty. I had multiple repairs done with no problems for a few years until the rear differential went out. The cost was high enough the warranty company sent out an inspector, my claim was denied and my warranty was suspended because of the lift, lack of catalytic converter and a missing receipt for a transfercase service. I talked with sunsets service manager (who was helpful) he informed me I would have to install a new catalytic converter and find the receipt for the transfercase service. Ok no problem but I wanted to confirm with the warranty company that if I did that my warranty would resume, they told me that it would not, the lift/ suspension would also need to be returned to stock. I informed them that the lift was on the truck when I bought it, they said that they trusted the dealers to only include eligible vehicles so the dealer would have to deal with it. I again called sunset where they informed me that they had made a mistake, they have a deal with the warranty company to covered lifted trucks but mine was sold to me prior to their agreement. From there I asked them to supply me with a new warranty and they said they could not. They said my only option was to trade in my truck for a new one eligible for the warranty. I told them I did not want a new truck so they said there was nothing else they could do. Although the service manager was helpful I cannot give them a good review. I should have had $34,000 in coverage and only got under $10,000 worth of coverage. They admitted to making a mistake but would not make it right only referring to the missing service receipt as the cause of lost coverage. This is irrelevant considering the truck was ineligible for the warranty in the first place. Shady operation, in fact I have heard of multiple similar complaints since I ran into this issue.

Dave Goeke was awesome to with with. The whole team made the process very enjoyable.

Quick and easy service. safety protocols in place. no worries.

They offer lifetime warranty and oil changes. They tell you they have a vehicle in stock. They advertise to contact them for big savings and they dont advertise the MSRP. DO NOT BE FOOLED! The lifetime stuff I have no knowledge of. The MSRP is not the price, right now they are charging (for any pickup) $5,000 OVER MSRP due to scarcity. And the salesman I spoke with tried to offset that with the lifetime offers and the tax savings on the great trade in deal he wanted me to take (carmax website basic bottom evaluation). These guys are pretty gimmicky and I caution everyone to be cautious. If you dont need to buy, wait a year and buy when the inventory goes back up and dont get hosed.

Extremely happy with the service I received from Vanis. He went out of his way to insure I got what I wanted at the best deal.

Christine Warren in the service department is great! She handles our fleet and she is always on top of everything for us. Her customer service (in my opinion) is GREAT! Her communication is fantastic and shes quick to respond via email or phone and always helps get our vehicles fixed so we can get our drivers back to work quickly and safely! Thanks again Christine!

Excellent service department. Fixed our car when no one else could diagnose the issue. Highly recommend.

Todd at Sunset Chevy is the BEST. He has so much history with the military and he has been selling vehicles for 30 years. He is very kind and generous and really wants to give people the best deal possible. Plus he is quite funny :) we had a great experience buying and trading in a vehicle with him.

People are courteous and get the job done.i will keep going back to get my vehicle serviced with them. Also like the fact that they call to remind me that I will need maintenance done.

Excellent service including a pleasant Uber driver to take me home once I dropped off my SUV.

Was ok, but I am a honorably discharged Veteran and was deployed for 2 war operations in the gulf, operation Iraqi freedom and eduring freedom. And they would not give me 500 rebate because I wasnt honorably discharged in last 3 years. Are you kidding me....most that discharged in last 3 years served in NO WARs. Lowes honors military veterans better than this. Do better Chevrolet.

Had a great salesman, eager to set us up with whatever we wanted. I couldnt make up my mind and he was very patient. They had coffee and snacks if wanted. Clean area and great prices

Sales BOY thought mockery and poor jokes were help. When Intold him to stop contacting me, he continued. If you like rude harassment, go here. Good Cehrolet has ADULTS selling cars.

Best dealership weve had the pleasure to experience. Weve purchased two vehicles here and use their service center and have zero complaints.We highly recommend Sunset Chevrolet!The picture only captures an employee that wasnt in the mood to wear his mask and believe hes not reflective of what the business would condone.

Sunset Chevrolet is the best place to go to get a great price and great deal. And all their staff is very helpful.

I bought a 2021 Silverado crew cab. I have 3,300 miles on the truck and I have a bent pushrod and lifters collapsed. Now the catalytic converter is bad and being replaced. Neither of these things should happen after only 3,300 miles of city driving. Even though its covered under warranty Ive still had to pay over $300 out of pocket to cover insurance on a rental while still paying my truck payment and insurance on my truck thats been in the shop for the last 3 weeks.Might have to check out the Washington state lemon laws. By the time I get it back on Monday they will have had it for 24 days.

Great dealership! Renzo helped my family out find the perfect car for my mom. I would highly recommend him. Knew what he was talking about and answered all our questions. Didn’t take long, was basically in and out. Really appreciate his service. Best experience from a dealership by far I’ve ever had!

Excellent service department and is why I always go back.

Mark Ball at Sunset Chevrolet helped me purchase my beautiful truck. Mark and the sales team was a pleasure to do business with.

Great service Vanis was awesome! It was the best experiance I have ever had buying a vehicle. It was the most comfortable I have ever felt buying a vehicle from the sales to the financial part hands down there the best. I wont be using any other dealership in the future. Top notch place!

Really like the salesman Dino. He is very nice and informative.

Was taken care of technicly 15 mins before they opened, very polite, responsive staff. Definately would recommend Sunset to anyone, even Ford fans!!!

Our car purchase went smoothly and Corey took care of the 2 minor issues very quickly.

Loved working with Vanis made buying a car simple and quick !

Great place nice trucks and no pressure sales

Awesome experience. Sunset Chevy has the best customer service.

Made buying a vehicle easy. Repeat customer and will continue to do so.

Took an hour and a half for just an oil change and my warranty has been voided even though I followed Sunsets guidance and maintenance schedule.

Great people. Best experience iv had buying a new car. I highly recommend giving them a try.

Decent experience until they sell you the car. They requested a document after the purchase. I sent the document the same day. A month later another person called and told me they never got it. She said she was told by the finance person who had originally asked me for the document that he had asked me several times for it and I never sent it. Complete lie. He asked one time and I sent it the same day. I asked that Scott (finance person) call me and explain what happened and never received a call. I also emailed Scott and never received a reply. They got the truck sold and that is all that mattered to them.

Amazing experience becoming a part of the sunset family. Ask for Vannace he’s the man and will make sure you’re taken care of.Can’t beat a lifetime warranty

They did exactly what I asked them and delivered my new truck to walla walla wa at no extra cost thanks

Great service. In and out as promised.

Polite and knowledgeable staff. Car was ready 30 minutes faster than estimated. Waiting area and vending machines good. Car was brought in for maintenance and thorough inspection. Would like to have received a comprehensive, detailed listing of all performed services and checked items such as break wear, tire wear, tire pressures, etc. (Toyota provides this without requesrt).

Fast service friendly people

The online service scheduler didn’t work or I would have given five stars. I had to call to schedule my appointment. My experience with the service department was great. I just needed an oil change and tire rotation. However they got me in and out in above average time. They was something dripped on my center console armrest. It may be oil. It won’t wipe off. I tried alcohol to get it off but the spot is still. I will try armor all next

I contacted them via online chat to get the price for a car I was interested in since they didnt put the price on their ad. They wouldnt give me the price unless I gave them my personal info. So I called and talked to Todd. I gave him the stock # of the car I was interested in and asked for the price. he quoted me $22,900 and also told me that it comes with lifetime powertrain warranty. I was emailing with someone else (Dino) from Sunset trying to get value for my trade in. Dino quoted me $26,999 for the same car and no lifetime warranty since its been modified. He also said that Todd said he never told me about the lifetime warranty and he never said $22.9k. So now they are calling me a liar. Like I would just make up a random price for a car. If that were the case I couldve just easily said $20k. Never doing business with them!

Purchased vehicle with an I owe you to fix a tire issue. Stayed their shop was closed on weekends. I was not from the area. Found out vehicle needs all 4 tires replaced due to one tire can’t be fixed and the tires need to be within 2/32 of each other. Sunset refused to replace tires saying the tires were good when I left.

CLICK BAIT!!I was looking on Craigslist for cars and their cars keep popping up because they set the price at $0. Then I went to the website and every car just says “call for pricing”That’s total BS, seems suspicious because I’m sure they tell people different prices. It makes it harder to check the KBB before contacting them about the car.I’m avoiding this place for lack of transparency on pricing.

Great customer service. They were able to work with me on finding my new vehicle. Definitely coming back to sunset in the future. Thanks to Mike Sexton for making it happen.

After driving up from portland to another dealership and being horribly disappointed we went to Sunset Chevrolet. We found an even better car than what we were looking for at an amazing price. Best part was getting to work with Vanis. He was so friendly, made us feel at ease and no pressure whatsoever.

The techs are very friendly and never have been pushy with me.