Brian helped us get our Gizmo watch activated for our son. He is very knowledgeable and his help was greatly appreciated. Our son is so excited to start using this watch! And we are excited to be able to track him down!! Thank you Brian!

Great experience . Very friendly. Jessica is hot. I wonder if she’s single. Might have to go back in there and find out. Good thing they are friendly there

My sales rep Brian was great! Straight and to the point. Had my new phone quickly and updated my plan to what I truly needed. Great guy and will definitely be going back to him for my next phone.

Great experience!! Efficient and knowledgeable staff. It was an excellent visit. Brian Ott has amazing customer service skills and I would recommend him to anyone who would like to switch over to Verizon.

Brian was so helpful and informative! He understood what we were in need of and took care of us quickly and in a timely manner. Great experience and highly recommend!

Great service! We showed up a little before closing and they stayed to make sure everything we taken care of. Store is very nice inside. Very clean, very modern.

Excellent service. Worked with Brian. He explained all of my options and answered all of my questions. Didn’t upsell and was a pleasure to work with. Highly recommend.

Seth was a genuine and caring salesman. Doing business with him was a pleasure. The level of honesty and transparency he gave me during my purchase was refreshing to say the least

Seth was an amazing salesman! He helped me become a new member from Verizon smoothly. He stayed in contact with me through the entire process (had to order the phone I wanted). Highly recommend going to Seth for all of your Verizon needs.

Shout out to Brian Ott who really helped me out with the phones!! Hes the best.

Brian was fantastic! He was incredibly friendly and helped me find exactly what I needed.

Had to replace a broken phone. Fairly quick but phone will be mailed to me then go back. Good service!

Thank you Brian Ott for all your help with my phone and accessories. You went above and beyond!

Great shopping experience with Brian. His knowledge and expertise was very helpful when making informed purchases on products and plans. Highly recommend.

Sketchy as they come. First issue was I Bought two phones and they did not activate the promotion. One phone malfunctioned within fourteen days and kept making me do the same diagnostics until they said time limit was up and they are no longer responsible. I ended up going to the real Verizon store on Erie Blvd where they fixed it my issue promptly which makes me wonder why they even fought me to begin with. After the sale you will see your worth to these guys. Dont reward these people with poor business practices. As consumers we need to stick together and get rid of people like this.

Great experience!! Efficient and knowledgeable staff. It was an excellent visit which is why I always go to the Carrier Circle location

Brian was very helpful and knowledgeable. Found me the phone I wanted and explained everything very clearly. Very pleasant experience

I worked with brian and had great service! very helpful, knowledgeable and informative! definitely coming back for future purchases.

Purchased 2 iPhone 12 pro max today at this location and I am certainly pleased with the outcome!Sam helped me out today and gave me a killer deal I could not pass. On top of that I was greeted with great customer service and pure professionalism. Everything was quick and easy, I’ll definitely be returning.

Sean Patterson is a great cellular sales person and I would recommend him to anyone who would like to switch over to Verizon.

Came in to get a new phone and went well and able to be in an out fast

Brian was fantastic.......I followed him from one store to another just so I could continue working with him. Awesome job!!!!

Great service.Had what I needed

Brian was extremely helpful! He answered all my questions and helped fix what was wrong with my phone. We discussed new plans for my family and came up with the best solution for my cercumstance. I would definitely call him for help again!!

I came in with an IPhone XR on T-Mobile Service and it’s been and headache since the day I got it so I wanted to switch . Was given amazing service all around by the employee Sam . He talked me through the best plan and best phone for what I need for my business . Been outstanding service and my phone has been working awesome ! Sam helped me Aton and couldn’t be more happier ! Thanks !!

I just went to get a new phone today at this store and had to say the customer service was absolutely amazing! Brian actually listened to me and didnt try to steer me into buying a phone that I didnt need. He was very friendly and didnt seem to have that cloud of stress that often accompanies sales people. Will deal with him for future phone needs for sure. Thanks!!!

I would like to thank Brian for all his help. I went in about a week ago to get info and prices on switching our family over to Verizon from AT&T. He was great and went over multiple options with me. We ended up switching our phones and also switched our cable and internet too. He was patient and spent quite some time with us helping transferring over our old phones. Thank you Brian.

Food was good

Brian was very helpful he spent time and had patients to go over everything about the phone and the watch that I purchased Im recommending him to my friends and family and my wife is coming in next week to purchase a phone and watch also thanks again Brian

All mu questions were answered.

Brian was a very helpful salesman. My husband had an issue with his phone a couple days ago he help him resolve it and he informed him of a promotion that he though we may want take advantage of. We came in today and I got a new phone and our bill is going to be lower. So excited . Brian didnt push us and took his time explaining everything. I feel I can call him with any issue.

Please stop over and see Brian very knowledgeable and goes the extra mile to make sure you have everything you need!

I walked in after 830, Brian was extremely helpful, honest and showed me the whole account and explain it to me then allowed me to make the best decision for myself. Very helpful. Ended up having me a lot of money on my account. And helped me pick the best phone

Sam was awesome! Very straight forward and honest. Explained everything thoroughly.

I just had the best experience with Brian Golley. He greeted me right away and called me over.....he had the professionalism, friendliness, simple answers to my questions and patience to help me w my phone. I had a great visit there because of him, I was in and out, and I really appreciated his service. Thanks Brian!!! I hope I don’t have to come back too soon but if I do, I hope you’re working.

I purchased a new phone today and was extremely pleased with the service I received from Joseph Smith. His knowledge of his profession was incredible, he was helpful in all aspects with me purchasing my phone. All the informative information that was needed he shared with me. He is a total asset to this company and I will recommend his professional services to more of my family and friends. I thank him for all he did for me and Im totally sastified with my purchase and his incredible service.

I came in with several questions after having done research on upgrading my phone on line. John was very patient and accommodating. It took quite a while for me to decide because I always want to make sure I’m getting the best deal especially if there are promotions going on. He was very professional and even stayed beyond closing time without ever rushing me along. He explained everything thoroughly and always made sure I agreed and understood every step. He went over my bill and actually changed my plan that saves me money because of one of the promotions. This is my second experience buying a phone at this location and their customer service can’t be beat. I’ve just referred a family member who’s looking to upgrade.

Mike has been very helpful and very friendly. He has been amazing with my two grandchildren and their phones and helping me with things about my phone. You should be proud to have him on your team.

I had the worst and best afternoon here. My phone once was lost but is now found, and throughout the whole process I had the huge help of Sandy and Josh. Those two helped me figure out next steps when the phone was lost, and were very thorough in trying to get me the best deal for the situation. I ended up miraculously getting my phone back and they were super excited for me too! Literally 10/10 would recommend these humans for all your phone needs. Much helpful. Such efficient.

I went to the store because I couldn’t make calls on my iphone. I was slightly stressed because I was leaving on vacation the next day. Brian helped me out, he was knowledgeable, friendly, and no pushy. He helped me trouble shoot my problem, and gave me realistic options in case they couldn’t fix my phone. He was not pushy, and was relieved as I was that my phone was fixed and I didn’t need to upgrade, yet. I have always had a decent experience with Verizon, but this was the least painful experience. I look forward to working with Brian in the future.

Conor at Verizon was such a great help! He answered all the questions we had while still making casual conversation with us. He helped us call Sprint to switch over to Verizon and were glad to have come across a person like him! He made our visit more enjoyable. He also even offered us some refreshments since we were there for over an hour. Overall, he was very helpful and entertaining and we left with smiles on our faces.

Stopped in the store for a tech a issue, Josh Bain and Carmella were such a great help! They solved all problems and thank for the wonderful service. I definitely recommend anyone to come to this location. In Carrier circle. They are the best.

One of the representatives by the name of Sam Ibhram was very rude and disrespectful To me maybe because he was having a bad day but he took his anger and frustration out on me which was very rude and unprofessional he wouldn’t help me in any type of way and he is the reason why I left Verizon service

I’m very thankful and lucky to have gone into the Verizon store today. Joseph Smith was extremely helpful and answered any questions I had, with a smile. It’s workers like him that keep me from changing providers. Thank you for restoring my faith in your business.

Anthony bushnoeI came into the Verizon store thinking I was going to have to go someplace else for help and there was Anthony, very positive and ready to help.He was very knowledgeable and patient with me, a somewhat technology challenged soul.After spending an hour and half with me I am pleased to leave here with a new phone and a hum.It was an awesome experience, friendly and very pleasant -- more people would enjoy experiencing.Thank you Anthony.

I had a lot of issues with the loss of my phone and Jess helped ease the transaction and uploading all of the important information onto my phone safely... Thanks guys!

Conor was amazing. He relentlessly helped me fix a problem that he had nothing to do with. He worked even on his days off to get everything figured out. He was professional and very compassionate to the situation. I stuck with Verizon because of how he handled everything when I could have gone to another service easily. I was so appreciative of the time and effort he put into everything. I would come back anytime!

Aaron and Katie provided very good service. They were able to help us the moment my husband and I came. Very knowledgeable and helpful would recommend to others.

The service was great! Conor answered all of my questions and set me up nice. I will definitely come back for help from him if I need it!

I came to the Thompson Rd store. Anthony B helped me tremendously. He answered all of my questions. Very happy with his service.

Aaron at Verizon on Teall ave and Josh have been very helpful when I have had to come in to replace 2 broken phones within 2 months.They are both patient and explained everything in great detail 2 of the best customer service representatives I feel Verizon has.

What a terrific start to this locations Grand Opening month! [/scarcasm]I went in to get an issue of mine resolved, but the solution given wasnt helpful. I ended up leaving based on my impression on the reps inability to solve my problem. The only thing he managed to do expertly, was pitch an upgrade to a new phone on the very account that I am having issues with in the first place. Ill let you guess what my answer was.Throwing a hardware change to a software or network issue tells me Verizon isnt interested in fixing a problem, but rather replace it at the customers expense. Unfortunately for me, I wasted my concern on someone trained to be a human pop-up ad. If I wanted a sales pitch to sneak its way into a tech support conversation, I would have just logged onto your website and chatted with a live rep.Now, as someone who has been in sales for over 18 years, I can appreciate offering an upgrade as a solution to an issue; but when the timing is horribly executed, its likely to backfire. Having two mobile lines & FiOS, I have to give credit to Verizon; Their network is consistent on being inconsistent. Congratulations; I am now going to explore my options with how to move forward, including warning others about this experience.

Great place but make sure the employees tell you every step before they process anything.

I was in need of a new phone, yet unsure of which one would fit my needs best. Anthony Bushnoe greeted me at the door with a smile. He then took the time to listen to exactly what I would like and went over my options with me. I decided on the LG G6 and I couldnt be happier with my decision. I am extremely grateful for Anthonys assistance and I would highly recommend him to others.

Anthony and the rest of the team here are awesome people. My car broke down and they helped me out a ton without any hesitation. Thank you!

Aaron was very eager to help, he went through and answered all of my questions & showed me how to use my new device. I left the store very happy with the costumer service I received.

Conor at Verizon in lyncourt, on teall ave was absolutely Wonderful! Customer service was spot on and very helpful with any questions I had... He cared more about my experience and quality of my purchase than his commission... Thats customer service!! I would recommend Conor / Verizon to Anyone! Thanks again Conor... His co-worker Joshua is just as great!!!

Joe SmithWas very very helpfulI came into the store with a defective phone and he helped me through the process of getting me a replacementI was very impressed with his professionalismAnd would definitely refer him to friends

Joe Smith did a great job helping me not only with an activation but with new free apps that pertain to my life amd phone usage. He also has AMAZING hair!!

Went in to upgrade a line, got it done and also finally after 3 months was able to kill another line. Aaron Meyers was amazing! Great service

Anthony Bushnoe was very helpful in helping me upgrade my phone and plan. His knowledge helped to alleviate my stress level as I know generally nothing about todays technology. Outstanding job, Anthony!!!

Enjoyed getting my new tablet with Bruce today. Walked me through all the bells and whistles and even helped out the people waiting next in line. Will be back here for sure

Great Customer Service !Doug Lokker is very helpful. He helped me find a new phone that was best for my budget! He left me feeling very confident with the purchase of my new phone. All my contacts were transferred and he set up my Gmail accoun rather quickly.

I had a wonderful experience working with Marie. The experience was awesome, and went uneventful in a positive way. Thank you for a nice new phone, look forward to more great years of Verizon service.

The manager was more than helpful, he told me all my options and helped me get my phone back to normal. I will definitely return when I need to upgrade. I believe his name was Tom Mahunik, Thanks again.

Their NEW store is really quite spacious, beautiful and, of course, well stocked. I was greated at the door and welcomed . He asked what I needed and I told him that my camera had stopped working, for the most part, since the new update was installed. I told him that I tried on a regular basis to get it to work, but had very little success. I pointed out that I tried to use my flashlight and discovered a message that some App prevented it because they were using my camera flash. He asked about several Apps before deleting them, but was unable to find the link. He was thinking that it was the phone itself. I told them that I thought that that would be a really good location, especially with all of the Hotels and Motels there. They gave windows on 3 sides and neon OPENED signs. Since they are on the Thompson Rd. S. Exit of the traffic circle you have to pay close attention to traffic and the driveways. Take the 2nd driveway on the South side of the building to avoid traffic exiting the circle behind you. Watch for triangular fork on combination Enterance & Exit. Outside landscaping and markings are not complete yet due to recent winter weather.

Joe smith is great and made getting a new phone very easy. He transfered everything from my old phone

First time I left a cell phone store and didnt feel like Id been had! Went in for a new screen protector and Brian Golley took care of that and also let me know I could upgrade my data to unlimited and actually pay less! I was sceptical, but Brian painstakingly took the time to help me understand how the plans work, and it actually made sense. I ended leaving with a better plan than I started with and actually understanding my bill for a the first time ever. This guy actually put the customer service back into the experience and Im happier than Ive been with Verizon in a long time. Long story short, this is the guy to see!

Great sales experience! Sales Rep was able to rectify a gross miscommunication made by another sales associate. I will now stay with Verizon rather than buying out my contract and moving on to another company. Verizon is fortunate to have a competent and friendly employee like Bryce Nixon.

Was having complete trouble with my iPhone so I decided to visit my local Verizon store to get my issues taken care of. Not only were the employees dressed to impress but the gentleman named Conor greeted me by opening the door and shaking my hand followed by a good afternoon, how can I take care of you today. I told him exactly what I wanted to do with a new phone so he suggested the galaxy S8 to fit my needs. Connor lived up to every expectation of Verizons values as well as his own to meet the needs of a consumer. I highly recommend coming to this store if you have any problems with your cellular devices and service. He wouldnt let me leave unless I was fully satisfied with my service. Five stars for this young man and store.

Aaron and James where amazing. My husbands phone died and we stopped by and they helped us get through the technology part of it hooked us up great boys you should stop by and see them.

Brendan Owen, the Verizon sales representative was a great help. He greeted us right away and gave us his full attention. He replaced a broken phone screen protector and worked very hard to remove all the air bubbles. The phone now looks perfect.

Was satisfied with the service we were given. Doug an associate was very helpful.

I received excellent service today. Tim Neider was an amazing staff member who I found helpful, knowledgable and professional. He helped me when other just wanted to go home for the night. To say Tim went above and beyond is an understatement. Would recommend Tim to any of my family and friends.

Joseph Smith assisted me. He was very knowledgeable in upgrading to the new verizon plan. Assisted me with a third party on a warranty claim. And when that was unsuccessful, assisted in the purchase of a replacement phone which is very nice. I would come back to see him in a heartbeat.

Anthony BushnoeGreat service and very friendly. Really helped me figure out exactly what devices would fit me best

I worked with Marie at the Fayetteville Verizon and she was very knowledgeable about the products and helped me pick the phone right for me. Thank you Marie. Highly recommend this store and sales person.

We went in to see about a phone while my child is at college our present service did not work at her school .. spoke with Louise first then went back and spoke with Brandon Owens .. He work with us to find the best service for her and the best deals .. it took longer than we planned but he was so helpful and professional . great customer service and a really nice person .. thanks again. ... Brandan....

Joe Smith was great helping me activate my phone today. I was here at this store on Teall yesterday and experienced great service as well.

Boycott this company for deceptive selling practices.I went in for a charger. The boy said that I could get a new phone with an upgrade to my plan for about $20 more/month. I was in, of course. Literally, 24 hours later, that phone died. I had to go back;they replaced it,(inc case and screen saver.) I get a $169 charge on my bank statement and was surprised. That boy kept me talking while I swiped my card so I wouldnt realize that I was paying so much and for things I wouldnt have purchased. (The case fell apart after 3 days and I use the old one!)My fault for not being aware, but he blatantly lied about the free phone, and the hefty charge!(which, in turn, left my account with 3 nsf charges=$38.50 a pop a mere 2 days before a much-needed vacation)So, yeah, Im upset.Another thing to note:I was there 3 different times and was the only customer. How do they stay in business?Apparently, by ripping off the customers that do go there.Beware!

This is Michael Rattan Im at the new Verizon store with Joe Smith he was very helpful and get me a new phone and transferring my dad over Im very satisfied

Be ware this store they lie and say anything to get you to sign up with them... It is costing me $1200 to get out of the mess they created. They had me sign a contract but lied about what charges would be billed to me every month. DO NOT USE THIS STORE, IF YOU MUST HAVE VERIZON USE A COPORATE STORE THESE LIARS ARE NOT REALLY VERIZON JUST A DEALER! GO TO THE VERIZON DEALER IN CICERO THEY ARE VERY HONEST!

Very helpful. Very professional. Glad I came in while he was there. Douglas lLokker

Anthony bushnoe was very very helpful and polite and patient with me. Did what I needed. Very happy.

Doug was knowledgeable and focused and took care of our issues promptly.

Bryce was so helpful and delightful to work with. I wish more people were like him. He gets a 10+ from me Ann palmer

Two customer service reps there and both were busy for at least 20 minutes before I have up and left.

Brian golley was great help I would definitely refer him

Zack is a terrific rep...making sure everything is just right.

Went to the new store on Lyndon Corners in DeWitt and worked with Tim. Very good experience, knowledgable. I am very pleased.

Another great experience at the teal av store in Syracuse, Chris Hart was awesome and made my son a very happy teenager, Chris gave us every option and the best deal possible on the phone and all the accessories we needed !! Thanks Chris your the best 👍

Doug..Josh...super sales people...no pressure...they know there merchandise & are easy to work with..I dont want to go to any other store !!

Tim was very friendly and helped me greatly with picking out a new phone. Great customer service.

Ryan was awesome! He was very thorough and knowledgeable. I will never go to anyone else!!

Sales agent Brian GolleyWords can NOT convey the mental tranquility that BG has provided fixing the absolutely f’d up billing setupThat the company route 31 NY store“Did”HE WOULD NOT ACCEPT A GRATUITY

Worked with Joseph smith he help with everything and made me love my new LG g6

Very helpful to an ex verizon customer

Was in the verizon store today,worked with ANTHONY HE WAS VERY HELPFUL AND GUIDED ME THROUGH MY NEW PHONE.EXCELLENT CUSTOMER SERVICE

Had a great experience updating my phone, porting my wifes number over from AT&T/activating on a new device, and also, switching our home internet service to Fios. Tim Neider was excellent and accommodating. He made the process hassle free and quick. Very Satisfied and would recommend this store to anyone.

Tim was great! He helped me switch from cricket to verizon and it was painless.