Great service center in a convenient location downtown Tacoma. Staff is extremely helpful. Didn’t try to overcharge me or recommend any unnecessary services. Finished service faster than estimated and included a military discount. Will definitely be making this my preferred service center in the future.
They helped fixed my brake lights and oil change. Was scheduled at 8:30 and they finished at 10:30. There were several others in the waiting room so I’m pleased with them. They did a fine job and I would definitely come back again. I forgot to print out a coupon for the service but I definitely won’t forget the next time.
I used to be able to just drive up and get great service and a quick oil change with Lawrences crew. I called to try to get an appointment I was told at least a month out, but I can walk in anytime. Now I have to go in and wait for 1 of 4 possible people to help me but only one excepts for oil change. I mentioned please check out my front right tire I have to keep putting air in it. I felt a little blown off but I still wanted to think positively. It was actually done in about an hour but we werent available. I had my husband call and remind them to check my Tire 4 nails. I picked it up the next day and everything seemed okay. Well guess what happened at 3:00 a.m. the next morning. I had to try to stop at 4 different places at 3:00 a.m. on Pacific to find a working or safe place to get air! You should be ashamed of yourself for putting me in the unsafe predicament and guess what I had a nail in my tire and you know it took care of it? Omars tire did it less than 15 minutes and didnt even charge me. Thats service!
Great place always get my cars oil change done here. Very quick and friendly. I dont mind waiting at the dealership since theres great views and usually end up walking around Tacoma while I wait for my oil change. They also have a great used old car collection. Ive gotten my oil change at most of the Titus Wills but always go here since the customer service is top notch and you cant beat being downtown with a nice drive back home.
Great customer service, good price nice staff members at this location....hard to find quality service and customer service these days. Youll find it here!
Everyone Ive dealt with here at this shop has been very professional. They turn services around very quickly for my service truck that Ive exclusively had worked on here. Id never not recommend them for the type of work that Ive had done. Very convenient location as well!
I had 3 of my tire pressure monitoring sensors fail and they diagnosed the problem and replaced them in just a few hours. When my check system light came back on on my way home I brought it back, they recalibrated it, and I got to go home again with no extra charges. Would definitely recommend this place to a friend.
I bring my car here all the time when my tires are messed up. They are quick, professional and good at what they do. 5-star rating.
Jonathan at the service desk and his service team were excellent with our service! We came in with a leaky tire. Even though we didnt get our tires from them, they still patched it and charged us NOTHING!! They had a nice waiting area and were in an easily accessed location.Highly recommend!
Been coming here for over a year for tire issues. Really good service.
The staff at the Downtown Tacoma service center are very friendly and communicate in a way that lets you understand what’s happening with your vehicle and the process. They are quick to get you back on the road. If the repair is expensive, they offer payment plans.
It has been a while since my initials matched another customers, but that happened, where that customer had their appointment canceled. Fortunately, I was in there system, and no issues occurred. Very professional.
Excellent people and quality work. These guys are the premier shop in downtown tacoma
I live in the area. It was my normal oil change and checkup. While waiting, I walked to the Thursday market a couple of blocks away. the service was fast and convenient. they got my car in and out on time.
These guys are great. Take your cars here.
First off, if you have an older vehicle, this is the place to take it. I have a 97 diesel pickup that, within a month of buying, started having intermittent issues. The dealership directed me to this location because of the age of my truck and Ive been delighted with the results so far. The staff maintained excellent communication and got a lot of work done both on and off my service plan. Given diagnosing my issues involved looking for something that tends to happen intermittently at a cold start, I understand the reasons why my service took so long and was delighted that they had a loaner vehicle available for me to use in the meantime. On top of that, they contacted the dealership where I got my truck and relayed the services performed and from them I got some help that I likely would have never seen with my voice, alone. My only reason for not doing a full 5 stars was price. This is a dealership shop, after all. I havent done much cross shopping on labor costs for a diesel, but the cost/hour at this shop gave me serious sticker shock. Fortunately, again to their credit, they do their best to keep the hours worked as low as possible. Though they had my truck for a while, the hours they actually worked on it werent exaggerated.
Youll be hard pressed to find better quality of service than here. Professional and thorough, this might put them towards the high end of the spectrum price-wise, but it also allows me to rest assured that my vehicle is well maintained. I do use some discretion to select only the services i want and/or that my vehicle needs (not a fan of fuel injection cleanings services, for example). If you live near this location, I cant think of anywhere that matches the level of convenience and service they provide.
We’ve been using Titus-Will for a few years, but not sure if I’ll come back if I have anything else to do that day.A simple Oil/ Filter change took over TWO hours because they said they didn’t have the filter. They knew I was coming in and, in my opinion, had the time to prepare.Very friendly folks and clean/ comfortable waiting room.
Fantastic service and help after driving to Tacoma from Port Orchard and got a large piece of metal into my tire. They took care of the tire patched it and checked my other tires as well. Great service and quick help.
I bought my vehicle in March 2021. It was never fully serviced when they took it in as a trade-in. Once I got it home I found all these things wrong with you power seats and a few noises when I drove it.Customer service was horrible. I couldn’t get anybody to return my calls or give me updates when my vehicle was in the shop. It just recently got fixed in August.
They are always friendly, professional, courteous, and helpful. I also like the coupons.
I have been a regular for many years have referred many people to them . Quality of work is excellent, they have actually beat other estimates I have gotten for both my cars. Customer service is wonderful, but I have some issues with the pricing on my most recent visit . Went in for an oil change, and I expected the full meal deal, tires rotated, brakes checked. Fluids topped 3 etc as they advertise all for one price . They changed the oil nothing else . I also had small laundry list of things to look at. New wiper blades put on, a small light bulb on the front of my car was out, and I was red a fuel injection service . Lost tome I was on, there was a sign on the counter advertising it for $99. I mentions it and he told me it would be 108 . I assumed with tax . Wasn’t expecting to pay more for that and maybe another $300 max on my small to do list . My total bill came to almost 700 with 400 for labor alone. The bulbs were 96 cents but $108 in labor, and the fuel injection service had a surcharge of $170 which I was not told about and did my authorize . Next, they broke the back wiper arm trying to replace the blade and said it was so corroded they had to replace . Ok fine only a $30 part in addition to the wiper blade. But then $81 in labor as it was supposedly so corroded they tried to heat remove it and eked up taking. Hack saw to it. I tend to think . They broke it and want to blame someone else . I was there the entire time, no one came out to tell me of extra charges . And to top it all off, I get on my car the next day and both my brake lights are out . I think they were pulled on purpose . Luckily my husband was able to replace those himself . Not that he wanted to as we would rather pay, but I’m not paying another $108 in labor for such a small job . I bought new headlamps last year from them and they charged me $119 including installation. . And now I found out they weren’t the ones I was red . I specifically asked for the blue Silvvanas and they are regular old white . Too late now . This is not how you treat. Regular customer who has already given thousands of dollars to you . Amended 3/1/21. received a voice mail form Donna, The global director of customer care. She apologized for miscommunication regarding the $170 surcharge. My complaint was never about the service or quality of work, I just wasnt expecting to have too pay $674, but she made good and explained why labor charges were as high as they were . Thank you, Donna, Jaime and Jonathon, you were great regarding the effort to make things right and I will continue to refer friends and family to you .
Jonathan in the service department provided excellent customer service I would definitely recommend going to this shop.
So good. I got a catalytic converter shield put on - it was like $400 but they gave me a loaner car while they work working on it! Super nice people.
$154 for them to tell me what it isnt. Its an easily repeated problem and they said they didnt hear anything and charged me $154! So ridiculously frustrating. Its not difficult to get it to make the noise if you actually drive it. Not just starting it in the bay!
Best service in Tacoma! I have been taking my familys vehicles here for years. The staff are friendly, knowledgeable, and never try to up sell me on services that arent required. This honesty and great service will keep me coming back for as long as they stay open. I recommend Titus Will to all of my friends for oil changes and other automotive services. Keep up the great work and thank you!
Couldnt have asked for a friendlier staff, prices quotes lower than other auto service for my needs. Oil change, and Serpentine belt were replaced in a timely professional manner. Will recommend them, and continue to use them as my regular service stop.
By far the most trusted establishment I have ever been to, everyone there will treat you with a smile an as a member of the titus will family. They are very professional and will never charge you for a bogus C.E.L. diagnosis like an evap code for your gas cap unlike most places. I will get every single vehicle of mine serviced here now and future services to come
Titus will in tacoma is where I go, I see myself taking all my future vehicles there.
The service is always top notch here and, even though a basic lube oil filter took 3 hours, at least they gave me a discount for my wait. I just wish they had been better at checking in with me while I waited for so long (they had to get an air filter brought in). All in all, I would recommend, but just be sure to bring a good book.
This place is amazing, and I can not speak highly enough about Jamie. She went so far out of her way to fix another dealers catastrophic blunders (check my other reviews, its interesting),I would give them 10 stars if Google would let me. She got her best guy on the job, went and rescued my truck from the nightmare shop, and fixed it beyond any expectations I had. The tech did an amazing job, they ran around town looking for parts to help me out quickly.Bottom line, she (and everyone Ive talked to there) truly care, they get it, and I wont be going anywhere else in the future for anything! Thank you soooooo much!!
These guys are great. Where I was quoted $6,000 somewhere else, they got all my issues fixed under $1,000.They do a great job being professional and honest.My wrangler drives like new again! I’d highly recommend them, I know I won’t be going anywhere else.Thanks guys!!!!
Do NOT use their services.
This is the only place I go for oil changes. They do a excellent job and always satisfied with there work.
I had an appointment for 10:30 and, got there around 10:25. A walk in pulled in at the same time. They helped the walk in before my scheduled appointment. I had scheduled this and set up childcare. I have been waiting over a hour and a half now. Appointments before walk ins.
Great location, quick and easy check-in. Went on an off-day with low staff and a longer wait/work time than expected/estimated. Customer services made sure to right their wrongs and I couldnt be more grateful.Pro-tip; head over to the brewery at the base level of McMinnemins (across the street) to kill time.
Very professional and very friendly. Will use Titus-Will Service from now on.
Always helpful.
Been here a few times and have always received quality professional service on time.
They have bad service they tried to rip me off by breaking a part on my car so by the end of oil change and tire rotation my car wouldnt start. so someone had to come pick me up and bring me the next day.and wanted me to pay to fix my car.so I have a almost brand new car 1 year. So I wouldnt send a dog their to get water cause they might put something in it and say you brought him here sick.
Got in an accident up the road and needed a little help removing some plastic parts that were dragging on the ground and on the wheel. Just drove up and Ken and Sergio took care of it. No appointment, didn’t make us wait, just got us back on the road. I’m not from the area but if they’ll treat us as well as they did, I imagine they’ll be just as helpful if you ever need any work done. Kind, honest and hardworking employees. Can’t ask for anything else. Thanks again guys.
Best experience in Service! Very friendly staff with clear and honest communication. Have been to other Toyota dealerships in the past and and this location far surpassed my expectations. Went in for a recall and they offered free shuttle service which other locations do not offer.
After crappy service at the dealer, and Greg’s, I started taking my Subaru here for all maintenance. They’ve been great! I feel their prices are competitive and I’ve never had a problem with the work. Customer service is very good. Good enough for me to write a review!
I brought my 58 Chevy in to have the mechanicals inspected and completely redone. You name it it leaked. It quickly turned into a project for Brent and Jamie. After 2 months it emerged as a different car. I always felt they were treating it as their car. Excellent customer service, positive attitude, and chippy cheerful is rarely displayed these days. Thank you!!! GREAT JOB!!!!!
Bestbserviceever. CHRIS is totally knowledgeable and he took care of my car like a true professional
True to their word!!! I come here every 5000 miles for my oil changes. This shop is the best. Comfortable waiting area and great customer service. They offer an oil change in 30 minutes or its free. Today it took a bit over 30 minutes and when I went to the counter to pay, the service advisor said... Sorry it took longer the it should, shook my hand, and told me my keys were in the car. No charge! Great shop!
Weve been coming here to have our Suburban serviced for over 10 years and we are huge fans of Rick, Jamie and the rest of the staff. Weve had such great service with Titus-Will that we bought our newest car with them, a Hyundai Tucson that we love.Service isnt the cheapest here, but theyre super reliable and pretty quick. I appreciate the communication we always get from them about diagnosis, cost and turnaround time.
I cant recommend Titus-Will at Stadium enough! They are excellent in every way! They are close by, they are friendly, patient, reliable, and fair! Rick was the person who helped me and called me when the car was ready. He explained what needed to be done and answered any and all questions I had with knowledgeable answers and very courteous patience. I never feel like my questions annoy them. Extremely friendly. I dont like dealing with car issues or maintenance, but taking my car here is actually painless, mostly because I trust what they tell me, and I never feel like they are taking advantage, charging me more than they should, or finding things wrong that arent really wrong. Thank you for being such a great place to take my car! I took it in for 15K service and have gone for oil changes in the past. They are the fastest oil change place I have gone to. I hope you dont change your quality and your focus on customer service. Youre awesome!
Friendly atmosphere. Good job servicing car.
I cant quite say loved it yet. Let me say that it is not because of the service, which is top of the line in the Auto service/repair biz. Neither is it a lack of the Superior Service you come to expect from a place with the Titus/ Will name. It is only because since they have changed the focus to just service/repairs we have not had to go that often. The Service impeccable, by far the Best in the Northwest. Everyone from the managers to the support staff are attentive, friendly, and the best in the biz, and it shows. I would not trust the repairs on our cars to anyone else. We are a third generation Titus family and we will always be a Titus family. Thank you for being there in this time of uncertainty.
Unfortunately this will be my last time back at the downtown Titus-Will service location after several years. First, the two vehicles I dropped off were suppese to be done with their oil change services in about an hour and forty five minutes. It ended up being 3 hours. Second, and most important is the false advertising. On their website they offer a 25% off oil change coupon which INCLUDES tire rotation specifically in the text of the coupon. And then I get charged 29.99 for a tire rotation? (gilchrist charges less than 10$ for tire rotation service and their oil changes never exceed 50$ or so dollars) My total ended up being 73$ for a oil change and tire rotation AFTER a 25% coupon? On a 2012 buick 4 door sedan? Their website claims they are not as pricey as you might think and compare their oil changes to other outfits and it says 44$ for an oil change.....Lie. .Lastyly, they qouted $135 for a check engine light diagnostic, But their website laudes the fact that they give a half hour of free diagnostic. If they do not honor their online coupons or prices, just take them off the website! Never again.
Took my truck in a while ago because my blower for the heater or ac was making a weird noise on every speed. They said it was the blower resistor. Got my oil changed while I was there. And the next day it was making all the weird noises again. I called and lady was very impolite and never even apologized. I wasted around $500. They also told me I needed a new battery when i just had a brand new one put in 2 months prior. Ended up taking my truck into the toyota dealership and it really needed a blower motor. Felt like money was stolen from me and didnt do the work I needed. I wont ever go back and I will tell everyone to stay away from this shop.
I am glad to see so many people have given this business such favorable reviews because I have on two separate occasions had bad experiences.The time the receptionist called my dad to tattle on me. At a time I didn’t live in their house (bc I was about 30 at the time…)Or the time they replaced a water pump that they said would fix my overheating issue…and it kept overheating and so I took it to Buckys who replaced a hose for 300$ and resolved the issue.Or the 10k they charged my dad for a 250$ dollar fix at another garage.Crooks.
THIS LOCATION IS NOT ONE OF THE DEALERSHIPS. REVIEWS ABOUT DEALERSHIPS HAVE CONFUSED THE NAMES/LOCATIONS.I reviewed a year ago, saying these folks are amazing. That hasnt changed. But I needed to return and elaborate. These folks have some next level customer service. Theyre transparent and honest, which isnt always the case for those working in a service trade. They are willing to make sure that your automotive needs are met. Hands down, I wont be going anywhere else now.
Made an appointment 4 days ago for an oil change. I got there this morning for my scheduled time and got checked in. I asked the service advisor how long and he stated to me it should only be an hour. After about an hour and 20 minutes I went to see what the status of the vehicle was, he stated that they didnt have the filter in stock and they were waiting for a filter. With an appointment made 4 days ago I would think they should have already had the part or at least disclosed they didnt have the filter at time of check in.
Great experience, really cool shop, affordable, they did exactly what I asked and then some for free (put air in my tires, told me wipers needed replacing, etc). Ill be back! Thanks again.
Nice place to to do business with
Great service. I recommend.
I was really impressed with this place. With short notice, they took my 2004 wagon. They finished the job within an hour. I was really impressed with their service. It was not that cheesy customer service where they creep you out with that cookie cutter corporate customer service hoping to get a high review. I just felt like they honestly wanted to do a great job. For example, they let me know one of my tires was a little over inflated. I didnt ask them to...they just checked and fixed it. The price was more than reasonable--they even helped me find a coupon. They did a really great job. And, honestly, I dont normally leave reviews but I personally felt moved after my really great experience with my oil change. Thanks, team!
We have been service department customers for many years and have never had a complaint. We take our vehicles in for oil changes and for any other needed service/ repairs. The staff does a superior job and keeps us apprised of any potential problems/concerns. The staff is friendly, reliable and truly cares that all work is done correctly which, by extension, ensures our familys safety. We believe that Titus Will Services & Tire gives the best service in town and would not consider going anyplace else. Thank you Rick Fields and staff!
We love taking our car here. So far they have been courteous and helpful. They take time to explain the issues and give me time to make decisions.
I have been going to this local shop for years. I remember when it was Walker Chevrolet! I take my 1999 Jimmy in for service regularly. Rick, Jamie & Ray are always on the ball. They also know how to help me prioritize what needs to be done first on my vehicle. They work with me, and help me keep my car in the best shape it can be. I am starting to look for a newer vehicle but before I buy will make sure they take a look at it first to help me stay on top of things. I appreciate their honesty and hard work most of all. I know I am getting my monies worth.
We really like this place! They actually will price match written estimates and that is rare! It actually pays to shop around!
Ive started to go to Titus Will for every oil change because they follow through on their promise to do your oil change in 30 minutes or its free. They also have always been reliable and friendly. I appreciate the honesty about the services my car needs. The service is fantastic and reasonably priced. I like the location too because during the oil change you can go for a walk around the park and the time passes quickly.
I had a nail in a tire and they fixed it for me quickly and had me on my way. Fast friendly service.
I went in for Oil change + rotation but never were the tires rotated, nor were filters checked. Which makes me ask...was the oil even changed?Make sure you check and get what you pay for.
Always excellent service and they only charged me $9 for something I was told would be over $200.
Got an oil change here for a great price. They found a minor issue with my exhaust and they fixed it no charge. Great people. Will be going back.
This place will really take care of you. They set the standard for customer service. They perform their services quickly and will not overcharge you. Its rare to find a service center that is as honest as Titus-Will. They can count on my business as long as I live in Tacoma. I recommend that you give them a try.
Great customer service. Thats why Ill return time and time again. Thx, Titus-Will Service & Tire
The front desk (Jonathan) and the rest of the staff were extremely pleasant and courteous. They repaired the flat tire of our relatively new Mercedes Benz GLS free of charge without questions even if we didnt buy the vehicle there. What a pleasant surprise! Thank you and we will definitely be returning to service our vehicles here including potential purchases in the future.
Good service. Fast turnaround. Shuttle services.
I went here for an oil change & I dont even think I had to wait 15 minutes for it to be completed. Super speedy, friendly service. Chris even found a way to make it cheaper for me with a coupon. I have since returned for a second oil change on my new car. (: Thank you guys.
Very helpful and prompt and taking care of my simple need!
Rick was extremely helpful and fixed our problem quickly. Friendly staff and great service. I would definitely recommend.
This dealership has the worst Customer Service. I seriously try to take my car to any other dealer whenever it needs an oil change or something looked at. But unfortunately my car had a recall and had to go in. Not only did noone want to help me while Im juggling my kids and carseats by the way the rep was standing right next to my car when it finally came time to pick up my car 3 days later which I was told it was only going to take 1 day. My car was not washed or vacuumed. Please remind me why we spend $40,000 on a vehicle and the least this dealership cant do is wash and vacuum it whenever it has to go in there shop. Once again were so done dealing with this dealership we have bought 5 cars from them and we will NEVER be buying from them again just due to there Customer Service
Low pressure, quality work, and extremely employees. Always go here for my oil change and will continue to go as long as this place is standing.
While driving my 2013 Ford Escape on the freeway in the passing lane, my car stopped accelerating and my car was towed to Titus Will. Apparently, the turbo blew and shot metal into the engine. 36 days after the fact, I get my car back with a spare tire on it (they didnt note the nail I ran over while getting to the shoulder of the freeway- which they initially said I would have to pay for) and the interior stained and filthy. I brought it to their attention and they apologized stating they would replace the plastic siding that was damaged and clean the stains in the interior. Luckily, I took pictures however I am not able to load them with this review. 4-5 days later (they have now had my car for over 40 days) I go to pick it up and there are still stains! There were a number of issues during those 4-5 days where they stated one stain looked like make-up and the dirt my own. It was offensive and not at all true. I did not put on mens shoes and step on the interior of my car with dirt. I also do not wear deep orange make-up or make-up besides mascara.I met with the General Manager Wes and left feeling so much better. He guaranteed my car was safe stating two expert mechanics had looked it over before getting it back. I was worried if they couldnt return my car as I had dropped it off how can I trust them to fix my engine. 1.5 days later I go to dinner and the automatic car stalls while going up a hill (another safety hazard)! Parked the car, had dinner with friends from Alaska and went to drive them to another location. My car wouldnt start! They had my car for over 40 days to fix the engine and in less than 2 days it is broken down and wont start.Because they dont have an after hours number or drop off, we have been dealing with Ford towing. We wait 5 hours and they didnt have anyone to send to us until 1 am when we had given up and taken a cab home. Owning a FORD has been nothing but a nightmare for me. Buyer beware.
I had no issue with the service provided, and the rep Jonathan was very polite and knowledgable. To explain the 1 star when I went to pick up my vehicle, the service manager herself was incredibly rude to me. The dialogue (to the best of my memory) from today was as follows:Manager: So you like my mustang?Me: Yes, the older cars here on display are pretty cool.Manager: Whyd you scratch it?Me: Excuse me?Manager: You touched it earlier, right? (When I dropped off my truck)Me: Yes, with the tip of my finger because it was dusty and I wanted to see the paint. I didnt scratch it.Manager: You touched it thus you scratched it. Keep your hands to yourself and dont touch other peoples stuff.I did my best to not respond in anger and continue with my payment transaction with Jonathan, then left. Perhaps she should clean her car and post a sign to not touch much like the other older cars on display- Titus-Will is a dealership and service center business last time I checked.
Great place for an oil change. I go with my kids in tow, and we have some serious chess and checkers fun amidst the cool old cars. The service is always top notch.
Took my hybrid in to find out why it was stalling out. They inspected it and told me they thought it might be a couple of things but said didnt have the tools or training to fix it and referred me to a different shop. They charged me $175 for their time and after taking my car to a different dealership it turned out the problem was totally different than what they said. So essentially they charged me $175 to take a guess at the problem and perform no service at all.Im editing my review above. I received a call from the manager asking about my review. When I told him I had my battery replaced and it fixed all our problems he quickly refunded our money for the diagnostics. Its clear that customer service is a high priority and this shop listens to its clients. Its hard to find an honest repair shop and Titus Will Service & Tire has proven trustworthy. I will gladly take my vehicles here for service in the future.
Good place to get your Toyota serviced. I always go in the morning on a Saturday never a long wait.
Excellent service now that its out of the hands of Titus. Rick does a superb job as the manager. Their diagnoses are true and dependable. If its going to be a long wait Im informed and they give me a ride home if I need it.
The low tire pressure gauge came on in my car. I took it to Titus-Will and they fixed it in a matter of 10 minutes. Super fast for an easy fix. I went at 7:30 in the morning.
I started patronizing the Tacoma Stadium District Titus Will maintenance shop after I bought my first Chevy Colorado in 2007.I have recurrently had work done there, everything from oil changes to four-wheel drive work, I always get in quickly and am treated like a friend, and with excellent results. The costs are reasonable and there is not a lot of hard-sell going on, though they do give me good advice. They are also good working with the Chevy extended warantee folks and getting me reimbursements. After six years and 140,000 hard miles I bought another Colorado and am back in business at Stadium Titus Will, as usual. Thanks folks!
Had an oil change and fuel filter replacement service performed on my Ford F350 diesel. That is exactly what I got just the oil and filter changed and the fuel filters replaced. I was also about 1500 miles from a scheduled 45000 service. Most dealers perform a multi point inspection and would have asked if I wanted the scheduled service. Even the national oil change firms do more than change the oil. When I got home as I always do I make sure everything was completed and capped. I checked my air filter, it needed to be replaced as it was pretty dirty and there was a dead bird in the filter box and other fluids were checked and filled as needed. Long story short if all you want is the bare minimum performed this is the place to go. No up sales of any kind. If you want your vehicle properly serviced I would suggest somewhere other that Titus Will Service and Tire.
Do the work promised in the time promised. Easy, local business that charges a fair price. Have been going here for years. Excellent front desk people, always take the time to answer questions and if they dont know the answer, they will find out what it is.
Bought my car in Olympia but use this place for local servicing and oil changes so I dont have to drive so far. The service here is excellent and the staff is always friendly and helpful! I rarely have to wait more than 30 minutes and just think they are the best!
Titus WILL stand behind their word. I went in for the first time earlier today for a routine oil change. After waiting impatiently for an hour, they gave me the oil change for free without even asking. While it take take too long, the customer service was great considering I was complaining about the time - only kindness and sympathy from the staff.I will be back.
Get people that want and willing to help
Service is great, however labor cost is too much
They stuck with me till they had the problem solve even though it took a while but they gave me a loaner vehicle
Very easy to do business with. Ray the Service Manager insures my automobile interests are taken care of. Drop it off, they take you to work and come and pick you up when the car is ready.
I love these people, the customer services, the friendship they have, very nice place to go.
Great customer service!
Great service and prices! Also have a comfortable waiting area, especially if you have kids :)
Dropped my car off today at 9 am for a 1 hour inspection and called them back by 1 pm because they never called and I told him everything I wanted done to my car. He then said he would call back when it was ready to be picked up and I let him know when I dropped it off at 9 that I had work tomorrow at 6 am the next morning and they locked my car within the gates and went home without even calling me. Leaving me stranded for work tomorrow, my first visit to Titus-Will.
Honest and upfront amazing people they really get the job done. After poor work from the dealership I only go to Titus-Will on Broadway and refer them to all my friends and family
Took my car in and some random code came up. I was told I had to go to an actual Ford dealer because they really arent part of Titus-Will. Had I known that to begin with I wouldnt of gone there.
Good service, reasonable prices and a location close to downtown. Very convenient.