Despite what it says you have to make an appointment. drove out of my way to come here because it stated no appointments drop off only. store said this has not bern true for 2 + years. Please update so people dont waste time.

This is the only place I get my pillow changed at for my Explorer. They have a great waiting area with plenty of space and desks to work at with free wifi. The service is good, though wait times leave you wanting. I would recommend to anyone that wants good service at a fair price.

Walk in only. Great and fast service. Friendly staff.

Absolutely the best experience each time I go in. I drive out of my way to go here vs Puyallup or sumner Ford. They’ve just got down the customer service and professionalism. Won’t go anywhere else.

Jonathan Moore was a great help! Got me in for an oil change without an appointment and it was done within the hour! It was my first time and my car needed a special oil that was more than the expected amount and he gave me a discount to lower the price! He was very professional and super nice! I will definitely be coming here again!

I had a great experience working with Georgia one of the service advisor in quick lane. She is so helpful what I want to get done with my car. I like working with her because she was listening with all the problem you have or need to get done for you vehicle. Georgia ensures that you are taken care before leaving the service drive.I was also looking to buy/lease a new F150 and it seems that no salesperson came up to me and help me out. When Georgia saw me to let me know the status of my car, I asked if she knew someone who would be able to help me with my future vehicle. She actually got me a Salesperson Dominic in USED vehicle.I will make this my permanent Ford spot TITUS-WILL FORD. Again I will recommend to drive a little bit farther just to have a better service and a place that I can count on going to get my service done.

Great check in staff & service went great

Great information.... Thanks

I’ve been here a few times and every single time we’re treated with respect and swift servicing. The waits are completely understandable, when there’s more than 6 cars ahead of you getting an oil change what do you expect? Their customer service is beyond great. Had a tail light blow out, in and out within 30 minutes. Had a tire repaired less than 40 minutes. I come here for all my servicing.

Ive serviced my truck here since day one and Jonathan Moore is the best!

You need an appointment for oil change at this location. My idea of quick lane was first come first served.All service members I came into contact with were friendly.

Went in to ford service for my air bag recall on my f150, worked with scott in service, he provided me a loaner car at no cost and had my car done next day!!! highly recommend titus will

The waiting area is very nice... Which is good because I spent 2 hours waiting for my service (an oil change).

They are very good to people here

Jonathan Moore was great.

So kind and professional