Fantastic selection and good prices. Well kept and easy to navigate. I would recommend this to anyone looking for a one stop shop for beer, wine, and spirits.

Gentlemen was very helpful getting the product I was looking for from the back, as it was not available on the floor. Store appeared decently stocked, well organized and clean. Quick and smooth check out. Unfortunately no military discount.

HORRIBLE, HORRIBLE, HORRIBLE service - do not buy wine here to have shipped- they charge your card at purchase and again for shipping costs and then - NOTHING - Been trying for over a month to get PAID FOR wine shipped - can not speak to anyone by phone - they refer you t their webpage that has incorrect info - they ALWAYS use the excuse - shipping volumes are high, there are problems with shippers, etc. Never get back to you with an updated ship date. Have had many other orders shipped from other vendors during this time! HORRIBLE SERVICE

Ugh.This place is just depressing...Two stars as ultimately I did get what I came forThey do have a great selection and hard to find products in Wine and spirits.Store is filthy, bathroom even worse. Staff is sloppy and do not know their own product line.The level of care is reflected in the dirty environment.

Place is scattered but has any alcohol you can think of. Friendly staff and well priced. I really enjoyed the fact they gave information on how the beverage should taste and what it was best for. I picked up a great irish whiskey and it tasted just like they described

Are you kidding me!? The very best in all countries right here HUGE SHOUT OUTS TO MARC, ALI, And all my beloved friends! Tusacan, Bordeux, Napsa, saint emilllion, cote de rhones, napa This is THE wine destination!

I was on Total Wines site purchasing a case of wine when this site posing as Total Wines somehow captured my order. I attempted to contact them. However, They have no customer service via telephone. Their automated phone system is BS with a promise to return your call within 48 hrs. I sent an email to their so-called customer service dept. there was no reply Its already been6 days. My banks fraud dept. is involved and I plan to contact the Florida department of Liquor licenses . This appears to be a fraudulent operation!

If youre looking for a quick place with good pricing to buy your booze youve found it. Staff is around if you need help but pretty much do there own thing and give you time to shop. I never felt rushed or in a hurry, even at the register when I was putting my change away. Very relax environment.

Great place for all the fun. Large inventory to choose from. Delightful helpful employees. Shopped there for many many years. Go get some fun!

Today was my first experience with B-21. I was seeking a specific single malt whisky, that Total Wine & More did not stock. Not only was their inventory impressive, their prices were better. And they are far superior to Luekens, in both price and especially customer service. Crystal was respectful, informed and exceptionally helpful. I could not ask for a more positive experience. This place was great and I’ll be back.

Nice place thats just about anything you could want well organized

Ive ordered wine from B-21 for several years and everything usually goes well. I recently ordered several cases of wine and since we were in the mist of a heat wave, I selected the option to have the wines held in storage. When I received my invoice, I noticed that I was charged almost $100.00 in sales tax. I contacted customer service and heres their response. Does this make any sense? I tried to cancel the order and was told that I would be charged a 10% restocking fee.Hi John,As this order was already processed we are unable to remove the sales tax. Any orders held in storage requires FL state sales tax as that is considered its destination at the time of the sale.For future reference if you select a future shipping date at checkout, you will not be charged FL state sales tax, and your wines will be held in cold storage until that date, at which time the wines will be shipped to MD.

Ordered last night late, a limited edition. A couple bottles very difficult to find elsewhere. I showed up just before 1130 am. Was met by a very pleasant lady behind the counter, she asked my Name, then quickly grabbed my order, checked and verified my ID. Less than 2 minutes and perfect. The boxes on the LE were perfect.Excellent simple ordering online, simple to pay online. Fantastic quick and pleasant pick up.. They also ship, but today, I wanted to ride over to Tarpon.

What happened to this company? Typically a great place to work with but lately there is no customer service. My emails are not responded to and they turned off phone support so literally no way to contact anyone. They just shipped two cases of wine to an address that I will not be and sent three emails prior to shipment telling them the same. These emails received no response and were ignored.

Customers dont clearly understand where the lines start and stop. It seems goofy to have this problem, having been in business so many years. Figure out an easier line system!

Ive been ordering from B21 for years now and have had really good service the entire time. As a bonus, theyre always a bit cheaper than my local stores even with the $1/bottle premium on the case for shipping. Heck, Id probably pay more to not have to deal with leaving the house. The single time I had an issue, it was hassle-free to get a credit once I proved that the shipper was just mishandling my goods. If that ever changes then Ill update this review but Ill continue to spread the word until proven otherwise.

Delivery was really quick, prices were reasonable and everything was packaged so my bottles wouldn’t be broken. Will definitely order again.

Never been there. I drive by it when going to work. A big liquor store.

Not a good experience at all. Not offered any help looking for something special for my daughter and when I asked for assistance - was told it is over there:( still no help) looked for a good 5 min myself with no one in the store. Thought maybe they would offer to help me find what I was looking for or offer assistance :(. No that did not happen at all !!! Went back to the counter and 2 female workers just looked at me - like what do you want:( didn’t offer or even smile and say how can we help you). We have always shopped at B21 and usually the staff goes all out to help you. Guess these two don’t want to work or make a sale.

Everything is fine ss long as there are no shipping issues but if there are shipping problems they dont answer emails nor is there a phone number to call. Things are cheap for a reason. Im not inclined to continue to order wine here. Im willing to pay more to have somebody to call if there are any issues.

Great selectionOnly a fraction of their inventory is on the shelves. The young women working up front were not helpful when I asked for a favorite producer but I eventually found someone who let me look at their inventory in the computer and he found what I wanted in a few minutesIt’s great fun to look around but check the website ahead of time and come with an exact list if you want something particular.

I had emailed regarding a request for empty wooden wine boxes. I got a timely initial response and then quick follow ups. When I picked up the wine boxes, the young man that was working was quite helpful to get them off the top shelf. The price I was quoted was honored (plus tax) as well. It was a good interaction all the way around.

Great customer service. Many variety of liquor wine and beer

Nice staff. More expensive than Atlanta but we expected that in Fla. Big selection

I ordered a case of wine from b-21 for the first time less than a week ago. Not only did everything arrive as ordered, but it was a day early. Impressed, to say the least. Huzzah for a champagne and wine selection in my insanely rural backwoods town. Thank you, b-21. I feel like the possibilities are endless now!Also, Id like to add, my mother purchased a case of champagne the same day I ordered one. Her experience was the same as mine. We both plan to be loyal B-21 customers now!

This place is outstanding. I have never seen more alcohol or craft beers in one place. Well laid out

They have a wide selection of just about everything and the staff seems to know their product and able to give an alternative if they do not have what you are looking for.

Great store, good selection of bourbon and excellent customer service. Amy is the best!

Do not order from this place. Their customer service is horrendous. They delivered the incorrect bottle of bourbon last week. I emailed (only way to contact them) immediately and nothing. Check their reviews here and social media - you will see this is how they choose to respond (or not) when they screw up. Spend your money elsewhere.

BEWARE:Poor Delivery ExperiencePoor customer serviceNo response to repeated requests for helpI WOULD NOT BUY FROM THIS STORE AGAIN

Buy some beer and they didnt have my bottled beer but they had it in cans so thats what I probably purchased.

Oh my god this place is amazing

Store was stocked and the staff was wonderful. Very helpful! 10/10 would recommend!

Exceptional wine selection more than half the store is wine. Exotic beer selection, quick check out.

Great selection. Probably one of the best places to get rare spirits at good prices. Sadly, very under-staffed, so expect a wait.

Nice large warehouse style and the staff will help you get something even if you’re not familiar with what you’re looking for

Ordered 12 bottles of wine from their website. Received only 10 bottles, of which only one was from my original order (basically they gave me 9 random wines I never ordered). Perhaps my order was mixed up with another customers? Anyway this threw a wrench in my dinner wine pairing plans so I am rather upset. Their phone line also doesnt work, so am still waiting for customer service to get back to me after half a dayEdit: B-21 eventually resolved this issue by shipping me the correct wines + arranging pickup of the mis-picks. Still majorly inconvenienced but at least I received the wines I ordered

Great customer service!I recently ordered a bottle of Monkey 47 distillers cut and was delivered the regular bottle. When I emailed the support team, I got a very quick response apologizing for the error and they immediately sent out a new order with the correct bottle. It was delivered the next day. Thank you for your help!

Great prices.. Friendly.. And if they dont have it they will get it... Weekly stop 💚💜💙

The best liquor store !

Was a Great Place at one time. Free shipping on 21st each month if, if you can get on the site, why dont they beef up their servers? Prices been going up everywhere on wine, but going up faster at B21. I buy a lot of wine, check out The Wine Buyer in NJ or Empire Wine in NY, or Total Wine if you have one in your area, they deliver free or ship UPS for very low price.

Never received my order. Two delivery dates have passed. I have received occasional responses to emails but only stating a new delivery date. I asked for my order to just be cancelled and no response. There’s no phone number for customer service. I’ve pretty much been charged for the order and left hanging for weeks. I fully understand that there’s a pandemic but your site clearly states that is factored into the shipping time. Still doesn’t explain away the poor customer service. Check reviews prior to COVID. This is nothing you can blame on COVID. I regret not checking these reviews prior to placing my order.Update: contacted via FB messenger and have now been blocked. I have disputed with my credit card company and suddenly my account shows the shipment has been delivered to LSO but LSO confirms that they have not received the shipment and has send confirmation to me.

B-21 is a retail operation that does e-commerce as a necessary evil. They don’t understand customer expectations or how to communicate so if you’re used to buying online from good e-sellers you might be disappointed. Read the reviews.I was a repeat customer and ordered wine even when stock was too low to sell me a full case. Now they have 60 bottles in stock but won’t ship. Their policy is customer service can’t change that decision. Imagine that!If your business model is you come first and customers can take it or leave it you’re not a real e-seller.There are plenty of options for online wine merchants who are happy to help and ship quickly.

Poor customer service.Poor delivery practicesNo response from B-21.I would not buy from them again.

Had a great time today, met Bree, bought a number of neat items, and made friends!! Wanted Lavendar Monin syrup, but no longer available!! Got Elderflower instead, so pretty happy!!

Staff was super helpful, the recommendations they gave where spot on. Delicious!!!

Horrible service. Received wine that had turned. I tried to return it - I called, filed a complaint online, and did everything else they said was needed - and nothing was ever done. They never contacted me. Im out over $100 and their wine was awful.REPLY : of course I contacted you at your website . That’s where I filed the complaint! NOT nice. Own your mistake and make it right

Whats not to like??? Booze, booze and more booze!! 3 stops to find Hypnotiq, and found it here, it was the big bottle too, had to have it, my girlfriend wanted it for jello shots!

The best prices anywhere! Nice staff, organized layout, huge selection. Dont judge this store by its exterior, worth a stop-in.

They have everything you are looking for and the best prices, go online and look at stock to make sure they have something special or call. I always visit when Im in the area.

Horrible company, Do not order anything from them unless you are willing to take a chance of not receiving the items even though you paid for it. I ordered wine / champagne from their webpage and they managed to mess up my address even though I put it correctly when I ordered online. (It shows up correctly on the recite they sent me confirming the charge for the order). I have reached out several times both online and I tried to call several times but no response except an automated email telling me not write more than one email..…

Poor selection seems run down. Worth the little drive to Universal or Luekens. Better selection and better prices

Very helpful. Nice people

I love this place. Always stocked and neat and orderly. Staff is friendly and the savings are amazing.

High marks for the superior selection of virtually any wine, spirits and/or beer you could possibly want plus its competitive pricing and friendly, knowledgeable employees.

Customer Service is very poor! (1) The initial shipping date was pushed back several times with no notice. (2) The order page showed confusing status; when I sent to inquiries to customer service, the first went unanswered and on the second inquiry I was given a different date, further out. (3) The sent the wrong wine (a similar wine with a slightly different name. (4) The phone is just a recording; you cant talk to anyone about a problem. (5) I sent them emails with a picture of the bottle and different product name on their own original order. (6) I sent three emails before I received a response to the second one. (7) They claim it is what I ordered despite the difference in names. (8) I asked him to escalate to a supervisor or an owner, and got no response yet. (9) Why not buy from someone else who has better customer service. (10) Nowhere in this process did they indicate any willingness to help a customer with a problem. They just said you are wrong.As for the owners reply, they still havent read the initial correspondence. The order confirmation sent to me on Sun, Nov 15, 4:45 PM, clearly says Solera Reserva. It is in the screen capture below. The owner and his customer service team refuse to look at this.

Outstanding customer service. Orders are correct and arrive quickly. Well packed. Responsive in resolving issues - - I forgot to apply a discount code. Sent an email. Quickly and cheerfully fixed. Very pleased. Prices seem quite fair.

Absolutely great customer service by Mackenzie. Ive order multiple times from B-21 and only once had an issue. I reached out and they went ABOVE and BEYOND to make it right. I can ensure you that ALL of my future wine orders online will be through B-21. Thank you!

All the types of alcohol you could imagine, including foreign drinks.

Ive been doing business here for 25 years and never had a problem

Order placed Aug. 12, 2020. Order said shipped Aug. 14, 2020. It is now Aug 30, 2020 and two days ago they back dated on Aug 14, Shipped to LSO hub via temperature controlled line haul carrier. Next tracking update will occur in 5-7 days.When contacting customer service this is the same response I receive. They claim they ship to my state, but I have seen reviews that said they never received product. So now Im out the money I spent with no idea if/when Ill actually get my order. Not to mention the last time I bought online and it was shipped through LSO they claimed that we werent home, but never came to the house.This place is a joke and I will not order again.

Nice store. Decent selection. Needs to have more whiskey selection! But the wine selection is impressive.

Been looking around for a particular brandy and they had it in stock. Looked in different liquor stores and no-go. Staff is friendly and courteous, they had some liquors for tasting but I was driving and didnt partake. Over all Im making this my store to shop.

Prices are great. Service not so much. They cant be bothered to answer their phone. Of course Covid fault.The arrival dates of orders keep being pushed back but my CC was charged soon enough. What was 09/20 now is 10/26!? Of course Covid fault! In store a clerk swiped my CC quickly. handed it back to me and said it isnt good. I knew it was!!! Gave her another one, again swiped quickly, again she said it wasnt good. I asked her to punch in the numbers. She wouldnt do it. I suggested she swipe it slower. Eureka!!! All of a sudden it was GOOD! She was willing to let $$$ walk out the door because of her A) incompetence and B) attitude. It is a shame and hit and miss with customer service at this place. If you dont expect any you wont be disappointed! The prices however keep you returning. Just make sure to do your own research on the wines.

I started ordering from B-21 in March and find their selection and prices to be very good. However, the shipping has gotten worse and worse. My orders in March and April were turned around quickly, May was turned around in about 5 days However, in June, I’m going on two weeks since I placed my order and it has yet to ship even though the website states that it has. It seems from my experience and those of others, the go to response is “unprecedented times/COVID-19.” If that is the case, it’s clearly time to staff up or make whatever adjustments are necessary to accommodate the increase in demand so as to turn around customers orders faster. Although I love B-21, I’m now looking for other companies that can timely fulfill my monthly order.Update: Received my order today unexpectedly. While this was a nice surprise, the order was wrong. I had ordered 30 bottles of a Brut Rose and B-21, sent the Brut instead. I double checked the order and verified on the included order sheet that it was ordered correctly. Now, I’m not sure what I am going to do with 30 bottles of the wrong product. Adjusting from 3 stars to 1 star for messing up half my order.

Followed city and county ordinances to the letter. Showed gentleman upon entry that mask available at point could not maintain 6FT, went early in AM so

Update: I had previously posted a negative review, but it turned out to be my error, not B-21s. They have been very gracious about my mistake and their rating needed to be updated accordingly.

Great selection and prices. Nice variety of tastings.

Massive selection and very reasonable prices

*edited after receiving itemI received my pre-order item from them - it took another week than expected date but Im happy as long as I received it.Little upset about wrong product information on site - they attached critique review for the bottle disgorged in July 2019, so I assumed my bottle will have same disgorgement date. However, when I received it today, it was November 2019. 3 month difference is not huge, but July 2019 disgorgement was important to me.

Everyone is friendly and helpful. They have an extensive inventory and variety. I am extremely happy they carry a hard to find liquor I like. Great place.

Been coming here for over 30 years! They always have what I want! Thank you 😊!

Good place to purchase wine and spirits. Easy to get in and out. Good prices. A little crowded but thats because they have a huge inventory.

I ordered 12 bottles of the 2020 Wine Spectator wine of the year (five minutes after it was announced), Marques de Murieta Castillo Ygay Grand Reserva 2010 and the page said they had 60 bottles in stock, a few hours later they canceled my order saying they ran out of it before my order came in. Fake news!

First experience with them. Ordered the wine almost a month ago and the shipping and service was beyond poor. They shipped it far later than indicated on the order, NEVER sent shipping information so it arrived at the FedEx office and was sent back a few days later. Once I found out, tried to call and they wont speak to anyone and have done nothing but tell me the wine I ordered (which has been sitting in warehouses and trucks for weeks) I can have for another delivery fee or pay a re-stocking fee (which was NEVER told to me). Responses to emails take anywhere from 2 to 4 days, so this has been going on for quite some time. Obviously customer service is non-existent to them.

Great pricing! Fast service! Will keep ordering from you guys! Excellent job!!!!

Quick, friendly & a clean store.

The prices and selection were pretty good. The clerk on duty didnt seem that interested in helping or even answering basic questions. Not good service ...

Its okay. Staff could be more friendly and cordial

Great selection of spirits here. If you are looking to wet your whistle or that special gift for someone this is your place to find it. They are always fully stocked and very helpful staff. I highly recommend checking this store out. By the way I really love the name.

They wont answer the phone because the website has the most accurate information on stock. The website said they had 16 bottles of the wine I wanted. So I drove an hour to the store, then waited another 40 minutes for someone to find it for me before giving up. The did offer to call me if the found it. I assured them that I would not be returning.

Large selection of beer and Whiskey. Mmmmm 😋

Hige selection on wine. Great prices and fabulous customer service!! Also, one of the only places I know to buy the wooden wine boxes!

Thanks to all the wonderful staff. I had a cocktail @ Zekos. Had a brand of liquor in it Ive never had. Thats when I googled your store. I drove straight there before heading back to Tampa. The staff walked me right to stuff I wanted. So I purchased 3 bottles. Kudos.. B-21 rocks!!

Thank you for having the liquor that I always want. Huge variety here with a good bit of info listed for the imported bottles.

Great selection. Friendly. Helpful staff.

Great selection..prices good in my opinion. Knowledgeable staff, helpful

So disappointed in B-21. This place has been my go-to source for fine wine purchases. I have told numerous people about them. Unfortunately, in the past year, their customer service has plummeted. It seems like theyve become more popular and cant maintain quality customer service. I have too many issues to mention. A key example: asked to have an order ship on a certain date. They couldnt locate part of my order for 2 weeks, then just shipped it out during a heat wave. One simple example, but there are many. At this point, Im just going to collect the items awaiting on backorder, apologize to the people who got my B-21 recommendation, and move on to several competing fine wine sources (who seem to care more about their customers).

Hands down the best liquor store in the area! Huge selection and low prices as well!

Best liquor store around anything you need you will find there!

Out of 1.75 Crown Royal. Asked clerk if they had any in back room. His response I dont know. Didnt offer to check.

If you have a month or longer to wait for your order, Im sure they are ok...Do not believe the estimated delivery times at all. Also, rest assured if your delivery has been delayed 2 or 3 times and you want to get an update on what is going on, you can call in and get a recording saying they do not accept phone calls. Again, if you have some indefinite amount of time to wait and are not placing an order for any specific reason, Im sure B-21 is fine. If not, theres plenty of other options out there. (It will be great irony if someone from there actually responds to this message.)

B-21 shipped a case of 2016 Chateau Pontet Canet to my house in Indianapolis. The price was $75 less than my local wine shop, FedEx Ground shipping was free, and it only took 4 business days to arrive. I deeply appreciate the great selection, service, prices, and timely delivery. Looking forward to years of enjoyment from these bottles (but not before 2026!).

Just a great place to buy, or, just look at the different kinds of wines and spirits. Such ahuge selection of different tastes and so many great wines.

Great selection of everything. including hard to find spirits and craft beer..

Every kind of wine imaginable, plus all the other alcoholic beverages you want for that big party. They also have a friendly, KNOWLEDGEABLE staff to help you pick that exactly right bottle. Everyone is so friendly. Great store.

Drove an hour because they do not stock checks over the phone because their online inventory is accurate. When I got there I was informed their inventory is off and they did not have any of the item that shows online or in their system as being in stock. Go to Luekens which is right up the road

I placed an order on April 2. On April 10, I still have not received even a confirmation of when the order will ship, and I cannot reach anyone at the store. Dont worry, though - they still charged me several days ago! If you want to pay someone to *not* send you wine and spirits, I recommend using this service. And while I understand COVID-19, it would still be reasonable for them to not take the money if they cannot fulfill the order or, at a minimum, have someone answering the phones.

Great selection of wines, ales, liquors etc. Staff friendly for the most part.

Always great service