We are lucky to have a Verizon store in Tehachapi. Dani was so knowledgeable and explained every detail i needed. The result was.... my dream came true, after i had given up on it. Thank you to Morgan as well.😁

Morgan was amazing with her customer service skills. She was absolutely dedicated to getting my business account set up despite all the road blocks we encountered. She stayed 2 hours after closing time to make sure we closed the deal. She was able to get me every promotional discount and coupon code known to man so I got a phenomenal price on all my devices and monthly bill. It was such an enjoyable experience and I will be a customer for life because of Morgan. Highly recommend this store for any new business!!!!

Joseph was exceptional. He had phones ringing and customers lining up. He kept his cool and was very friendly even when other customers became impatient because there was a wait. He went out of his way to give me excellent service. He was fast, efficient, friendly and professional. When I need additional services from Verizon, I will return and ask for this nice young man.

Morgan was a great help in finding all the accessories that we needed for our new phones. I would highly recommend this store and this associate if your needing help

On our first visit, the associate was unable to recognize the account owner, though we were later able to do so when calling Verizon directly. On a return visit, the appointment we set on Victras website was apparently lost and the associate was dismissive and rude. We are not going to give them a third chance.

Excellent customer service the staff were very polite and helpful.

Horrible customer service. They don’t care, were very rude. Didn’t say anything to me. Horrible. Won’t go back. I’ll drive to bakersfield were they probably hire professionals.

The staff was very helpful, especially Joseph. He put on my liquid screen protector with no problem

Joseph did a fantastic job while helping me get a business account. He made it an easy process while also dealing with other customers.

We came from Bakersfield to go to the Verizon in Tehachapi. Joseph greeted us and proceeded to ask us what we were interested in. Joseph was very polite and professional. He talked me through everything. Checked my account to find me the best deal. Just extremely kind and patient! Verizon in Tehachapi should be proud of this employee.

I had my appointment with Joe to get a new phone and my experience was great! He was very helpful, polite and knowledgeable. It was a smooth visit, getting a new phone can take some time and he made it pleasant.

The Verizon representative was able to procure me a very hard to find device and have me set up and on my way is record time.

The showroom door was locked, when the salesperson came to the door. I just needed a wireless charger. She let me in, helped me find a charger, and I was on my way. She was very helpful, courteous, and respectful. Great customer service by “Day” I believe her name was. Thank you!

Daishlonne was absolutely the greatest, her cheerfully sincere and comforting greeting, brightly energetic and bubbly personality while helping me, her careful and concerned listening with an adept ability to interpret my lack of cell phone understanding and lingo savvoy, and reidderate what I was attempting to explain so that I was able to understand everything in a simple and clear manner which instilled the utmost confidence in my endeavors today. She was patient, personable, knowledgeable, and pleasant to deal with. Without any sense of sales pressure, Ill left feeling completely satisfied and confident with my purchase! Thank You Daishlonne.

When we set up our account a year ago it was a great experience. A guy named I think it was Brandon helped us and he was amazing.But fast forward to today and a guy with brown hair that had a blonde streak in it was working. There was also a nice girl with big hair who was TRYING to help me but he just kept talking over her and being kinda awful to me.Like I understand Im trying to cancel my plan but that doesnt give him the right to be so rude to me.I was just asking for a porting/transfer pin to switch to google fi and the guy just kept talking over me saying That doesnt exist. That isnt a thing. Just call the service number. If it doesnt exist then why can I literally get it from the app. I got locked out of my account and was having trouble logging in so I figured Id just go there to get it done. Guess not.He was just really rude and incredibly unhelpful, if I was gonna switch back ever he made me not want to do it here.

Morgan provided a great visit at the Verizon store in Tehachapi / One out of 10 definitely a 10 . I’m

Dai was very helpful and patient with my daughter and I, answered all our questions. I was very satisfied..

Dai was very friendly and efficient. Live her attitude and knowledge

Came in at 5 minutes till close Morgan was very helpful and pleasant with a good attitude and a smile

The staff was the best every! Thats why Ive been a customerfor over 20+ years

AWFUL customer service. Ready to purchase top of the line phone. Kid seemed almost annoyed that I came in ready to spend money. Buying online instead.

I had a great experience at the Verizon shop. Employees were knowledgeable and friendly.

I lost my phone. I am an old man and have so many problems when I have to essentially start over. Morgan sensed my frustration and spent a lot of time helping me through it. Im a dunce at this stuff and she never got frustrated with me. That kept me from losing it. Thank you Morgan!

Wonderful service and expertise highly recommend for anybody needing help with service

Extremely satisfied with the service at the Vierizon Store on Tucker in Tehachapi Daishlonne took the time to help set up my phone and work me thru the entire process, even while multitasking and helping out other customers. I will definitely visit this store again and seek her assistance if I have any more problems. No need to drive down the hill to Bakersfield with this high quality service on the mountain. Thank you very much, she is quite the asset to this company

Misty is alert, knowledgeable, and answered every question and concern with alacrity. This is the first time Ive been in a Verizon Wireless facility where I felt the sales associate to be well informed, familiar with the products, and even anticipated what my next question was going to be. I am an old fart of 76 years, and it was a relief to be assisted by someone so competent. Thank you, Misty.

Handled my activation and purchase very well despite being busy

The only worker was rude when I tried to show him that the battery had been damaged he said so what Im busy

Amazing customer service in and out. Well knowledgeable

The lady who helped was so cool!!! she was funny and helpful 10/10 recommend!!!!

Great customer service. They are always very helpful.

Everyone in the store were wonderful. Im not very savvy, they helped with everything.

I bought a pre paid phone with the unlimited package and set up go. Very satisfied.

Went to the location at 2:30 and was told we would have to wait 2 hours just to come inside and get a new phone. Came back after 2 hours and was told to wait until 6:15. I wasted my day off work and didn’t even get the phone I can for. There was no one else in line either. Just two dunces that made us wait all day.

$80 Taxes and fees and 120 for a charger and screen protector. Just buy your stuff online.

A customer service representative is always very quick to greet us and assist us. I’ve been using that store for 5 years now to buy phones and other products, and it is always a positive experience. Great service!

I worked with Joseph this morning. He was undermanned in the office and people were waiting. Even though it took longer than expected he was flawless in performance, and ensured everyone was taken care of as quickly as he could. Ill keep coming back to Verizon because of Josephs professionalism.

The employee that helped me out today was respectful and approachable. She helped out alot, and made sure I understood everything I needed to know. Great work

Misty Rose was very helpful. Showed me what I needed to know. Im a simple person with simple needs. She made it very easy for me to understand and use my new phone.

The staff was helpful! They treated me so well and Dai walked me through everything. Definitely will come back.

Went to upgrade my phone, called ahead and when I got there saw a sign on the door that I had to check in on victra.com. gine, I check in and get a message that they will text me when they are ready for me to come inside. I wait in my car for 30 minutes, never got a text and they closed at 6 when their hours say they are open until 7.

I went in knowing I’d most likely need a new phone and Joe was so helpful and friendly. I appreciated his attitude and am enjoying the new phone :)

The girl helping us was great

Salvador was fantastic. He understood my needs in regard to my teen son, a smart phone, and parental concerns. He set us up with a phone and Smart Family plan.

Everyone was helpful and made sure I got my Christmas gift even though it was 5 minutes before they closed on Christmas Eve. Thank you so much!!

The staff at the Tehachapi branch was amazing!

OMGee! My iPhone 6s went dead when my grandkids were visiting! I was so worried going into the Verizon store because past experiences took so long. But, not this visit...Crystal was amazing & sweet to the one grandchild who had to come with me. She did everything & applied every trick she knew to get us out of the office & save me money! Thanks so much!!!

Was a Great time at the store! Friendly and super knowledgeable on the products!!! Great people and would recommend hands down!!!!

Excellent service, friendly and knowledgeable.

Do yourselves a favor and drive to Bakersfield or Lancaster for assistance with your Verizon accounts. We recently switched from Verizon to AT&T due to how we were treated by the store manager at this location. It’s too bad this location doesn’t have different staff.

DISHONESTY AT ITS BEST!DO NOT TRUST ANYTHING THE REPS SAY. LIED to me as well as the online Verizon rep ABOUT AN iPHONE PRICE JUST TO GET ME IN THE DOOR!Do not go into this store!Added comment.Called corporate. They did nothing!This store is a joke

Morgan at the Tehachapi store was very good. She listened to my concerns, and was patient with my many many questions. She set me up with what I needed.

Morgan was a great help, as was Joe. It’s so nice to have service that works!

Promised 2 phones on a unlimited plan but thats not what I got and the price kept going up. THE PIXAL 3 phone is not worth your time to even consider. ALTHOUGH the camera is fantastic, I could not have a normal conversation on the phone. My husband is a truck driver so I needed a phone that would allow me to talk and video chat with him. WHen I tried to return the phones they made it very difficult. Customer service is not their number one priority, their commission on a sale is. Please think 5x b4 getting a phone from this company.

Morgan, the Verizon sales rep went above and beyond what was expected of her. She was very knowledgable about each product and treated me with respect. She was very professional. ThanksMorgan!2 sisters

The customer service is horrible. Over the last 11 years living in Tehachapi, Ive tried on many occasions to use the local Version store and every experience has been terrible. I just tried to spend some money in their but no hello, will be with you in a minute. After 30 minutes without someone saying a word to me and watching them hang the advertisement in the store. I got up to leave and as Im walking out then they have time to see if they can help me. Thanks but no thanks, Ill take my business to another Version store.

Very knowledgeable and helpful!

Joseph was extremely helpful and friendly answered all my questions and had my phone up and running in a matter of seconds thank you Joseph

If I could give NEGATIVE numbers I would. DO NOT do business with the store in Tehachapi! They are very dishonest. My grandma was promised that Verizon would work with her life alert. It does NOT! The sales guy told my Grandma that she had to sign a tablet so he could tell her about the product. Now she is stuck with a service she CANNOT use and cannot get out of with out paying too much money. And now Verizon owns her phone number she has had for nearly 40 years. Shame on you taking advantage of a lady who just wanted to lower her land line bill. You make me sick! Calling corporate and complaining to them doesnt do a damn thing. They dont care either.

Morgan is very knowledgable and informative, see her for all your cell phone needs

DO NOT SHOP HERE!Thats your warning. They dont offer all phones on display, they claim phones on the Verizon website are discontinued if they dont have them in stock(because they wont get the commission from them if they have to purchase them).They charge more money for each phone they sale. A phone on Verizons website which cost $9/month will cost $18/month at this store. They double talk you to try and sell you something you dont need or lie about what deals your getting.They are horrible, Im sure some of the employees are great and all but they are there to make money off of you. If you need a new phone or plan either go online or to a REAL Verizon store in Bakersfield or Lancaster.Youve been warned! Please go somewhere else.

I had an excellent experience with Victoria, she was very knowledgeable, helpful and a very pleasant person to interact with!

Whenever I go into Verizon I am always taken care of pretty quickly if not immediately and everyone who works there is very friendly. My problem is always taken care of quickly. I never dread having to go here to upgrade or fix something.

Needed more help waited a long time...

Small shop that had several people waiting to be helped and only one person working.They tried their best but took a long time to get help.

The ladies in the store were knowledgeable and friendly.

I went there today Bad customer service. They were more worried about ordering pizza from pizza hut then helping their customer. All they could tell me was yes the Iphone sucks I wish I was here before you purchased it. They also took my sim card out of my phone and didnt put it back I didnt realize until I left the store. They didnt even call to let me know I left them there so horrible!

Overall, I had a pleasant experience buying a new SIM for an older iPad. Joseph and Misty were both helpful and not at all sales pushy or techy-condescending. I do wish this office had offered to print out the agreements I signed sight unseen before I signed them. Im sure they would have done so if Id requested it, but to verbally explain what the customer is legally agreeing to is an odd default process, as it can lead to misunderstandings and distrust.

Really helpful, explained the phone plans very well.

This store should be closed. They supposedly only have certain types of expensive phones and NO sim cards for my current phone. A $99 walk out fee on any phone. Been in this store repeatedly with no help, not even once. The corporate store told me that they always get complaints about this store and are basically greedy thieves. Dont waste your time here folks. Just go to Bakersfield.

Save your time and money go to a corporate Verizon store in Bakersfield. The employees there including the manager will gladly take your money but they will not honor their 14 day grace period or restocking fee bs. Shopper beware worst experience of my life. They had the S8 plus but when my phone was defective they gave me the run around and didnt have another phone to replace it for 8 days. Are you kidding they could not have a replacement for 8 days. All they wanted was my 14 day grace period to expire. Trust me I never post reviews but you need to know how they treat there customers especially the manager Shelbie Gibson she was like too bad I cant help you. Turn and run corporate Verizon will take care of you in Bakersfield

Nice to do business locally. All went well. Granted, Verizon is overpriced on accessories but this isnt the fault of our local store.

We stopped in to charge a device and told it would be free. 3 months later we get a notice from a lawer firm for collection of an unpaid full retailer balance on account.

Tehachapi is a very small community. I have read the overwhelming responses to service, etc online and am dismayed. I am heeding the warnings of the many postings that encourage doing business in Bakersfield. I am surprised that in the six years (date of first post) there has not been remediation of the issues that plague your store.

Love how I got a message saying my personal hotspot was at the end of its cycle and would reset on November 22nd! Yeah it’s December 10th?? that reset never happened!! Called customer service and they gave me some bs saying how I have to pay more!! I already pay to have unlimited service!! What more do you want me to pay for! Verizon you are ridiculous!! We have been customers even before Verizon was a company and they don’t even respect their loyal customers!

I’ve been here 3 time and had to wait an hour for any help.Worst customer service ever.

Tehachapi, .ca., store sucks. Need new people their. We have to drive 50mi., for good service.

Great customer service and very helpful

They have such a hard time getting people to come in to begin with, that they are calling random Verizon customers in the area now.

Not there

Great experience

Great staff who are willing to help!

7 pm and the doors are locked. Called and only got the message machine what says they are open till 8 pm...... Hmmm. Typical Tehachapi half a**

Have been ripped off and know plenty of people that have been ripped off by this “Verizon Authorized Retailer”. Continuously scam their customers.

Way more expensive than online or a official Verizon store. Only gave 2 stars because MOST of the employees didnt lie to my face.

Misty was very friendly and helpful

Terrible location...pick a reason,its that too.

Great people very helpful

They wont sell you a phone unless you buy 150 dollars of over priced junk. What a joke!!! Save your money and drive to Bakersfield. This store sucks horribly!!!!!

Very professional and fast

Joseph was awesome

All the employees I have dealt with do not know the computer system and can not answer questions concerning plans. Very frustrating place to do business. Not even one star.

The service is great!

Very cordial and helpful

Its ok

Very professional.

Great service