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Walgreens
5297 TX-121, The Colony, TX 75056, United States
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Walgreens
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Ch
Review №1

For three days straight they told me my order will be ready the next day. Now today I had to get my order transferred and Im already late on taking my prep. This Walgreens is very unorganized and they fail to give information if they actually have products in stock otherwise I could of taken care of this sooner. Its their fault my procedure might have to be rescheduled and I hope Walgreens cracks down on these people. Not the first time this happen either. Very terrible Walgreens you guys need new staff.

Ja
Review №2

Worst pharmacy ever! They don’t update statuses so tracking on their app is impossible. I’ve had a prescription request to be filled (one I’ve had many times before) in for 20 days and they keep canceling it, and can’t tell me why it’s cancelled. Finally had to go to a different pharmacy. I won’t be back.

Sh
Review №3

Well, there’s a reason these guys have a 2.0 rating. We just called asking about a tetanus shot and were rudely told that they are busy with Covid and to call back another day.Hey health care providers- there’s other things going on in ADDITION to covid!

Si
Review №4

Worst pharmacy ever to call for Rx or clarification as a provider. If I have it my way, my patients will choose other pharmacies. Staff is always rude, they keep you on hold for ever and youll clearly hear them pick up the phone only to place it back on hold in a second. Avoid in you can for real.

Al
Review №5

I work for a doctors office, and we cant get through to anyone using the phone. Ill change this review once we actually have some luck.

An
Review №6

Went to Walgreens today, and a man walked in ahead of me without a mask. I asked the clerk to say something, he said he was told they cant. I found a woman stocking shelves while I grabbed what I was there for, and her response was hes a regular. Apparently that makes it ok. The mandate is in place for a reason, not to pick and choose.

Ic
Review №7

First off, let me say I do not use Walgreens for prescription fills or refills. I know they started out as a drug store or pharmacy store but I have seen them moving away from this service over the years, possibly because it is so hard to find qualified pharmacists or pharm techs. This is not their fault.Anyway, I have visited this store multiple times over the years and when I need a random item like dental floss, eye wash, first aid supplies, or basic cosmetics, seasonal silly things like inexpensive gifts or a nice card, this is where I go. The staff at checkout is generally cheerful. They always remind me if theres some sale thing where if I buy multiples its a better deal.Would I like to have my meds refilled here in a timely, price-conscious, accurate manner? You bet. However that is not where their strong point lies, Im sorry to say. The good news is that they have all the other stuff that helps make life a little better.

La
Review №8

No lie - the absolute quickest turn-around on prescriptions that I have ever experienced. And thats consistent. I dont know what theyre doing different at this particular Walgreens but they certainly figured out a basic concept that other pharmacies cant seem to grasp - customers just want a quick and simple experience. Period. Well done guys!

Br
Review №9

I’ve had about ten horrible run-ins with this location so finally deciding to go elsewhere and I’ll call corporate when I feel better. This instance is because I have kidney stones and my doctor from the ER left a voicemail refilling my script over three hours ago and they said they had no record of it. The ER was aware of this pharmacy location being horrible about checking voicemails and being on top of things. They had to recall it in and when I just called to double-check and verify, I was even told there was no record of prescriptions being called in until the tech asked the pharmacist and then said they’d be ready soon and hung up on me. Wow. Class act and brilliant.

Ka
Review №10

This Walgreens is always behind. I’m eight months pregnant on bed rest not supposed to go out but had to for my sons ear infection. I waited to come get my sons ear meds for over an hour and still not ready. They are never prepared. I have to change to a better location. This is seriously the worse pharmacy. They never have my vitamins on time either. I put up with it because I never wanted to switch well now I’m done.

MR
Review №11

The Assistant Manager Jalesha always have a terrible attitude. I felt like since I was a lesbian I was denied service. I never have any experience this bad unless shes in there. If I could rate this store a zero star rating I would 1 star seems a little to nice. Most of the other employees are fairly nice, they greet you when you first walk into the store.

St
Review №12

Good kind hearted people always saying hello and welcome just like the good old days.... Steven Landeros Sr...... Sysco employee

Ke
Review №13

Most Walgreens have decent service. This one does not, at least in the pharmacy. There are a lot of other options for getting prescriptions a short drive away. Id advise choosing another location to avoid frustrations.

Gr
Review №14

The pharmacy techs here are awful. They never check for insurance, they constantly “don’t have my prescription” and then find it. They over charge and are rude. I’ve neber had a good experience and I’ve tried them out several times. The cashiers up front are lovely though!!

Ce
Review №15

This Walgreens consistently fails to fill prescriptions as written by my Doctor and directed by my insurance company.

Ja
Review №16

Staff does not know what they are doing... A simple photo pick up that should have taken less than 5 mins took 10+ mins to even figure out... I offered to give them my order number to speed up the process but they didnt want it... They just wanted to take my phone number and even then told me that I wasnt the person whose number it belonged to.... Honestly I almost to just wanted to leave at that point.

ha
Review №17

Horrible service at this pharmacy! I waited in the drive thru for 20min, decided to park and go inside instead, waited another 15-20 minutes at the counter, and still wasnt able to get my prescription! The person who was initially helping me stopped what she was doing to help someone else. What kind of customer service is that?! Then she had the audacity to question me about my insurance when she had my card on the counter in front of her where SHE left it. I got my stuff and walked out. I would rather find another pharmacy than deal with such carelessness.

Ca
Review №18

Absolute worst pharmacy I have ever used!!! Cant find anything cant process my insurance... Been here 4 times and never a smooth transaction!!! Go anywhere but here!!! I wont be back!!!

La
Review №19

No option to give zero or negative stars? Because I would. Over and over again I have given this pharmacy a chance because it is convenient to my house. What is not convenient to me is waiting forever for the incompetent staff to find my prescriptions. I could drive to Dallas and back in the time I waste telling the staff members my name or address or date of birth....over and over and over again. My doctor (and friend) called in a script for me right in front of me one night. The next day, the staff claimed they did not have a Rx for me. Over and over they argued with me. Then, magically, they said they had just received it. They are very difficult to deal with here. The Indian pharmacist actually stepped in one time and was very apologetic and nice and helped to resolve the issue. Aside from this, the rest of the staff have made this place such a miserable experience, I would rather take my prescription to Walmart and deal their riff raff.

sa
Review №20

Today, 1/2/17. I had the worst manager experience ever on the convenience store. Cashiers were very helpful and cooperatives and called a manager to help with a return/price adjustment. He came pissed off, very rude and very unprofessional. Threw merchandise in rage and responded to questions in a very standoffish way.I have been to this Walgreens few times and had mostly good experience with cashiers. this was the first time a manager was needed and It was the worst experience ever. HE WAS A MANAGER AND BEHAVED NOTHING LIKE IT; THE CASHIERS WERE MORE PROFESSIONAL THAN HIM.

ry
Review №21

Ive had the same prescription for over a decade and never had an issue filling it. Until I came to this particular Walgreens. All of the pharmacists are rude and dont acknowledge you standing there for 10 mins. Its called customer service!! You acknowledge people even if your busy. This place lacks it in so many ways. I have refills available and I get prompted I have to wait for a pharmacist. The man answered and to no surprise was rude when he answered, and so I was short with him and he said Ill have it tomorrow afternoon. I will pick it up and take my service to a different pharmacy.

Ch
Review №22

Pharmacy staff is rude and worthless. Don’t know how to manage the front end. Left everything I was going to buy at the front of store. Walmart here I come... Walgreens is slipping major anymore.

PD
Review №23

So before I could even post I see this location iis a 2 star. Then I see a claim of discrimination. So it lets me know furthermore that my Prejudice claim will be accurate. So i dont want to give the whole story but it led to me needing to be refunded but I wanted to purchase 2 additional items. Well my card was npt being accepted and when I tried to tell the cashier to switch with her mngr and he could figure it because my balance on my card was 700+ he took other guest and never ignored me. So I told her to Void it all and watch me not owe. Well in tje midst of it all he tells the last persom he checks out sorry for the wait as if i was the problem. Anyway how bout I was rt and neither him or her apologize. Instead after I walked back in to get a District Mgr info he was laughing with her. DONT BE BLACK IN THIS STORE!!- PREJUDICE!!!!!!!!! Look fwd to a lawsuit for the way you treated us.

Mi
Review №24

They just canceled my photo order without any reason. I had to reorder with another Walgreens location. What gives?!

ja
Review №25

Worst customer experience I have even experienced in the pharmacy world.. these guys dont have the skills to wash dishes, let alone be handling anyone whos life depends on its medication.. My doctor calls in my prescription the day before I pull up to get it they say its not there I say are you sure they search the system and say its not there, I call my doctor and he said thats crazy we called that in yesterday so he calls his office manager to see whats going on... and this is on a Saturday while hes off.. He gets back to me and says yes it is there, so I call again.. and they say its absolutely not here so of course, I call my doctor one more time and he calls them directly and they somehow managed to get my birthdate wrong and my last name wrong. So here these people have had my prescription and were adimant about it not being there, when in reality, they had their heads up their a$$... not a single appology.. just straight up rudeness... I should have read the reviews before I called my prescription in there, theres a reason why they have a 2 star rating...

Ja
Review №26

So helpful with the store and helping me print photos quickly

Jo
Review №27

The worst pharmacy out there. There could be a line 10 people long and not one pharmacist will help the poor lady trying to help the people at the counter. I had 4 scripts to pick up yesterday and was only given 3 but felt bad to make her go get the 4th but she was swamped with people in line inside and in line outside at the window. Teamwork people...damn. Im transferring all my scripts to CVS. Ive been coming here for years....now Im just fed up.

Co
Review №28

Today I went to my local walgreens and I picked up my Rx as I have always used their pharmacy. I have always been loyal to their brand and for these reasons I will never step foot into one of these locations again. When I picked up my Rx this afternoon, not only did it take over an hour and a half to get them filled, but they didnt return my Drivers license. I received a call stating that they accidentally didnt return it through the drive through and said that I could come pick it up and they were open until 9pm. I proceeded to call to make sure they had it available in the pharmacy so I could pick it up in the drive through. I was spoken down to by the Indian pharmacist that was working and he wouldnt even look for it and immediately said that it wasnt there. Ignorantly he began to argue with me so eventually I just hung up the phone. I called back and asked to speak with the manager and the same Indian man refused to let me speak to a manager. I again had to hang up on him to call the other number at the store where I spoke with the manager. I believe he was an assistant manager because he put me on hold and then he said he doesnt have access to open the safe. My question to that would be how would my license getting there if nobody has access to get in it. This is a very poorly run store and I will continually work to make sure that this pharmacist is reprimanded in proper fashion. I work in the medical field and this is absolutely NOT okay to treat people like this and withhold someones property when clearly a pharmacy tech called me confirming they had it and apologized. Also today my 29,000 reward points were not able to be redeemed because the pharmacy didnt know how to redeem them. This place is a nightmare. Buyer beware!!!! I recommend CVS. Thats where Ill now be taking my business unless this pharmacist is fired as he should be for such unprofessional practice in medicine.

Mi
Review №29

This pharmacy is SCARY. They gave me wrong medication... scary anyone at this location is in charge of pharmaceutical products

Ho
Review №30

They NEVER have your prescription. I’ll have the doctor office fax it, call it in several times and they still won’t have it. They are rude and don’t care. Do NOT go here. My doctor office even told me that they don’t like dealing with them.

Ja
Review №31

Absolutely Worst Customer service of any Pharmacies!! I have used them for awhile now, thinking everytime surely their customer service will get better, guess what, it hasnt and everytime is worse then before!! When they dont have the medcine in stock, they will not tell you until you get there even though they have my number on file, and then when they do tell you, they wont even call to any other walgreens to see if another store has it..

Fr
Review №32

Customer service is garbage. Called up there and ask associate to check for an item. I then told her Your online says you have 6-10 of those items. Ive worked retail before and know sometimes the site is not always accurate. Can you check?Lady put me on hold and just looked it up on the computer and did not just go look. Oh we have 5 and hung up. Drove up there since I was coming back from school. Get to the isle and completely empty.

Pr
Review №33

The calibration of the photo printer at this location is way off. Find another location if you want to print a photo.

Mi
Review №34

PLEASE READ BEFORE YOU PURCHASE FROM Walgreens Pharmacy.Overpriced medications! The same meds at Walgreens are over $400 more expensive than Costco. $491 vs $30.Which one would you pick?You people should be ashamed of yourselves for ripping people off like this.This coming from a person that usually doesn’t leave reviews! (Outraged)

Jo
Review №35

Absolutely the worst place to get you medications they keep sending text messages letting me know my order is ready and never is ready the other times all messed up can somebody help this people please 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Sa
Review №36

HATE THIS PHARMACY FIRST TIME &LAST TIME....I LIVE IN THE COLONY TOO BUT ID RATHER DRIVE THROUGH FLAMES OF FIRE AND BACK AGAIN THEN BEFORE EVER SETTING ANOTHER FOOT IN THIS WALGREEN AGAIN....THE OLD INDIAN MAN WHO WORKS THE DAY SHIFT IS A UNORGANIZED AND NEEDS TRAINING ON HIS PERSONAL SKILLS ....HE IS LIKE A ROBOT THAT BREAKS DOWN WHEN A CUSTOMER NEEDS SERVICE AND JUST REPEATING THE SAME GLITCH OVER AND OVER. PROBABLY SECRETLY PLANNING TO TAKE OVER THE WORLD BY RUINING ONE PHARMACY AT A TIME

Mi
Review №37

In and out very fast.

Ma
Review №38

Desperately needed prescriptions that I got from the emergency room, but when I showed up at 9pm there was no pharmacist? How on earth are people supposed to get the things they need if the pharmacist doesnt actually stay until Walgreens closes at 10. ITS A PHARMACY!!!!???

Me
Review №39

Convenience and polite employess

Gr
Review №40

Wouldnt unlock the door for my six year old to use the restroom because, I just cleaned it.

Aa
Review №41

This place is terrible, I hate having to go in there.

Aa
Review №42

Terrible, terrible, close doors early and they say cash only when I wasted 10 minutes in the store getting the items I needed.

Br
Review №43

Terrible customer service in the pharmacy

Tr
Review №44

Rude, slow, terrible in every way. Get your drugs anywhere else. Like behind the building.

Fa
Review №45

It’s just like every other Walgreens folks. Terrible service longggggg waits and all of that.

Information
6 Photos
45 Comments
2 Rating
  • Address:5297 TX-121, The Colony, TX 75056, United States
  • Site:https://walgreens.com/locator/walgreens-5297+state+highway+121-the+colony-tx-75056/id=4719
  • Phone:+1 469-384-2220
Categories
  • Beauty supply store
  • Drug store
  • Convenience store
  • Cosmetics store
  • Greeting card shop
  • Perfume store
  • Stationery store
Working hours
  • Monday:8AM–10PM
  • Tuesday:8AM–10PM
  • Wednesday:8AM–10PM
  • Thursday:8AM–10PM
  • Friday:8AM–10PM
  • Saturday:8AM–10PM
  • Sunday:8AM–10PM
Service options
  • Curbside pickup:Yes
  • Drive-through:Yes
  • In-store pickup:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Passport photos:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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