Excellent. Always a pleasure to work with someone that exemplifies the luxury and practicality of Acura even though service. I greatly appreciate his respect for my schedule and transparency in addressing which services are necessary at the time. Leo consistently meets and exceeds my expectations without my having to make a request so I always know things will go smoothly. He also handles multiple customers in a way that doesn’t delay my customer experience and his efficiency and effort are clear. The loaner cars provided are also always well suited to meet my needs, albeit sometimes I’ll admit to wishing the service took just a little longer with them! There are very few professional services and people that I choose to recommend, but with his genuine effort over the years, Leo Ibanez has earned a place on that list.

Great service been coming here for 8 years, Ryan our service managers is the best, ask for him.

Thanks you Acura Thousand Oaks California,I don’t have a great credit score, but I was able to get a lease taking home a Beautiful Acura XLT 2021 with a price in my budget. Great service, Mr Martin Wilhelm my sales representative is very knowledgeable about the car and he teach me everything about the car. I have a great experience. Steve Chung Acura manager he dis his best and got me qualify, no hassle no round and around. Easy deal.

Leo in service was great .. took great care of my car I was out in record time. Thank you Thousands Oaks Acura

The salesman Aron was terrific. It was really by chance that we purchased at Acura of T.O. but they had the used sedans we were researching and the car we selected was in like-new condition. Plus its certified. The time it took to get our keys and drive off was a bit off-putting but I think that might be the case at most dealerships. Overall a good experience.

Aron W. was an AMAZING sales consultant. Initially, my son went down to Acura of T.O in May-2021 to see what models were of interest to him. He met Aron and later spoke very highly of him. That afternoon, Aron left me the kindest message about my son and described what the two of them had discussed. There was something about Arons kind message that made me keep his message and tel # for a future date. That date turned out to be last Wednesday. During our initial telephone call, I knew that Aron was who I wished to deal with. A few hours later, I met with Aron who then introduced me to his store Manager (Steve) who also was wonderful. We then had about a 15-minute pleasant no-nonsense conversation about how we could put a deal together, and the three of us did just that. I was very happy with the deal that I made and eagerly began the paperwork process which was painless. NO ATTITUDES there! Car salespeople often times are feard (just like lawyers), that they are going to take advantage of me or worse, act like they are doing me a FAVOR by letting me buy a car from them. I have seen many lazy sales people act in such a way. Not at Thousand Oaks Acura though! This is the second car I have purchased from this dealership and I am glad that I did not have to go elsewhere.Hats off to Aron W. and those who were smart enough to hire him as part of their team!Do not bother going anywhere else.

Best place to go for Acura, smooth process welcoming team and very professional. I got the new MDX and it is absolutely stunning

Definitely go ask for Jon Straszewski. Extremely knowledgable, helpful...and a nice guy. We actually enjoyed the car-buying process.

Professional, patient and personable describes Marty Wilhelm.Its been a pleasure working with him!Marty sets a positive example for all other car sales. Wish we could give him ten stars!Thank you for being there for us!

What a smooth car buying experience that was. These guys are professional and treat you like family. I’ve purchased a lot of vehicles over the years for personal and for business and I would most definitely get a car from these folks again. From sales to finance no pressure whatsoever. Definitely worth the drive here even if you’re not nearby

Acura Thousand Oaks has excellent customer service both in sales and in their service departments! I purchased my RDX here and have my car serviced here when needed. I highly recommend this dealership for all your Acura needs!

Brian was amazing. From start to finish, Brian was friendly, helpful, and knowledgeable. He made the buying experience not only easy, but actually enjoyable. I would recommend Brian Park and Thousand Oaks Acura to anyone looking for a great Acura vehicle and way above-average customer service.

My sales person was Jon and it was a great experience to work with him on getting a car. He put in time and effort days before I showed up at the dealership where most of everything I needed was done and ready to go.My chosen car for Acura RDX with the package I chosen and it was easy fairly quick experience.Thank you Jon for your assistance as I worked away feeling totally satisfied.Thank you

Very friendly and personable staff, Nick was especially amazing! Very patient and you can tell he really enjoys his job! Treated us with much care, got us the car we were looking for and made sure it was perfect for us! We drove almost 2hrs to get it and was worth it completely with the service experience we received!

Marty, the representative who assisted me with the purchase of my new car was outstanding. He was patient, detailed and very pleasant to deal with. He made the whole process seamless. I highly recommend his excellent service.

I contacted Sebastian about an INFINITI they just received, he was very knowledgeable, helpful and test drove the car for me before I drove down. He answered all my questions and took some photos as I asked for. I made an appointment and drove 3 hours and the car was exactly as he described. All the staff were very friendly and I would not hesitate to purchase another car from them in the future. They are a no pressure dealer which made the purchasing process even better! Keep up the good work!

I have been coming to Thousand oaks Acura for over five years since i bought my TLX. The service gets better all the time. Today, both Leo the service writer and Leo the mechanic were excellent. Great customer service and very professional. Thank you.

I live in the valley but don’t mind making the drive to Acura of Thousand Oaks based on my previous experiences. It’s conviently located near a few shopping centers where you can kill time since if you’re like me I always wait for my car to be serviced. I’ve had the pleasure to be helped by Ryan & Ian who both have demonstrated great customer service! They always manage to make my experience fast & easy and that’s why I will continue driving to Thousand Oaks to get my car serviced.

Service at Acura of Thousand Oaks is and will always be the only place for all of my Acura repairs. Thanks to Chuck, Ryan, Leo & Ian. Theyre the perfect team @ this dealership. Thanks for all your help & honesty.Very please with the end results. Took care & repaired the service issues my vehicle was having. Pretty straight forward and honest type of person. Thanks Leo for all your services.

Sales staff were very accommodating. They were patient and reached out when the RDX we were looking for was available. Brian, Steve and Marty worked hard to make an offer we could not refuse. Acura of Thousand Oaks participates in the Costco fleet program.

Leo in the Service department exemplifies an all in attitude when it come to taking care of his customers. He was patient, friendly, and strove to get the servicing and tires I needed completed by the end of a very busy day. Thank you Leo! Awesome job and a great Acura team member. 👏

Really great experience first time leasing a car and everyone was so great helped me out never felt pressured. for my first time leasing brian was amazing. the financing was super quick and easy. Thank you guys so much!

My husband and I couldn’t have been treated better at Acura Thousands Oaks. Each and every interaction with different employees was very professional, welcoming, gracious and enthusiastic!We walked out signing a three year lease on a 2020 ILX with everything I wanted!Thank you John, Melanie and Bobby for going that extra mile!SignedOne happy costumer!

I had a very professional experience from the moment I spoke to the people at Acura of thousand oaks on the phone... until I drove off the lot with new rims for my 2005 Acura TL. Sam Ruiz from the parts department was very patient and knowledgeable. I spoke to every Acura dealership in Ventura county, but thousand oaks Acura was the most helpful and interested in my business. When I got there I was greeted by friendly helpful people and I was updated throughout my time there on the status of my vehicle. I would definitely make the trip back to Acura of thousand oaks .

Thus far, car is acceptable. Not disappointed with the purchase or price. Satisfied that the manager honored our price.However, did not appreciate how the salesmen, though very kind and helpful, kept standing too close when it was quite clear that I was attempting to maintain distance (due to Covid) via body language.It was minor though. Do not take my review as a “no-deal.” This is a very good dealership, salesmen are honest, and the manager is a straight shooter, one can tell.I, myself, should have verbalized that I would like to maintain more distance. So that is also on me.But thanks to everyone at this dealership for their help.

Ive serviced both of my cars here so far (MDX/TLX) and theyve done a great job. The service dept. has friendly and knowledgeable people.

We had a great experience purchasing a new car with Acura of Thousand Oaks. Our sales rep Aron was easy going and pleasant to work with. He was very attentive and the buying process went smoothly. We obtained a letter of approval from our bank so that helped the process. The RDX is beautiful and we’re still getting familiar with all the tech.

Wonderful service, Marty and finance manager Reza were very attentive and made my purchase super easy. thank you so much for going the extra mile (literally, they brought my car to my work office!) it was great, really appreciated it=)

John was great! He was informed, easy to get a hold of and did whatever he could to ensure my husband and I were taken care of. He also reached out two days after we bought the car to see if we had any questions.

Wonderful team, great location, very welcoming.

The salesman John was wery knowledgeable. He new details about the Acura TLX we were considering. He knew about camparison also. There was never any pressure to hurry and decide, to talk business nor to rush on the test drive. The managers (Sales and Finance) were very informative, helpful and did not pressure us either.Overall, A pleasant experience.

I had a very positive experience with the entire team at Acura of Thousand Oaks. The two sales reps that I worked with, Darius and Aron, were friendly, personable, knowledgeable and accommodating. They answered all of my questions and were not aggressive or pushy at all. When I brought my wife down to see if the car would also meet her needs, they were welcoming to her and made her feel part of the Acura of T.O. family. After the purchase was complete they both took me through the vehicle operations and made sure I understood that I could make an appointment to come back any time with questions. Chris and Melanie, the managers, also did a great job of making me feel welcomed and important, and negotiated with me in a calm and respectful manner. The finance person, whos name I cannot remember, also did a great job of explaining the various warranty and service enhancements available to me and helping to make one of them meet my needs. I would definately recommend Acura of Thousand Oaks to any and all who are searching for a new or pre-owned car. I am very happy.

Nick was very professional, friendly and made my car buying experience easy and enjoyable! It was a pleasure working with him and everyone else at Thousand Oaks Acura. Thank you again!

Overall good experience, I wish I would’ve known they are a no haggle dealer.

Dependable, honest service! Have been taking our cars here for years because we get excellent service from our service Tech Leo and the whole team. Thank you!

Acura did an excellent job assessing and servicing my vehicle. The service advisor provided excellent communication and my car was ready on time as promised.

Honest dealerships are unfortunately hard to come by, but we found one here today! If you can, ask for Jon Straszewski. He was great to work with on our purchase. Knowledgeable about cars in general and was nice to be helped by someone that enjoys his job.

Great experience, Darius Kasra was my sales person helping me. He has so patient explaining every details of this car. I’ll just bought my Acura RDX I’m loving it!Thank you Darius you are the best !

Very pleased with the service from Acura of Thousand Oaks. However, I am not satisfied with my MDX from a reliability point of view. Apparently, the fan and fuse for cooling the battery were malfunctioned at 55,000 miles. In my opinion, this should be considered as a defective part and should be covered under factory warranty. The cost to repair is substantial.

I had the best car buying experience with Acura of Thousand Oaks. Considering I knew what I wanted and we did a lot of the groundwork before I arrive the transition was smooth I spent maybe an hour I’m very happy thank you Marty &. Melanie for excellent customer service great care and attention to my needs and getting me and my new wheels for my birthday hope to do business again. I highly recommend the dealership for business

For 2 1/2 years I have complained about intermittent problems with the entertainment/phone system in my RDX. They cannot find the problem.Recently at dealership and they could not duplicate the problem. A day later it is back.Acura - Corporate -- has acknowledged the same problem; but since local dealership cannot hear it; they will not perform any work. They claim to have fixed MOST connection; but Acuras own service bulletin says you cannot fix connectors; the entire harness must be replaced.I had a long conversation with service writer who indicated he was not authorized to do any further work.The fact Acura (Corporate) recognizes the problem and has further issued an extended warranty on the issue tells me this is pure politics at the local dealership. NOT GOOD TO TRY AND HAVE WARRANTY WORK COMPLETED AT DEALERSHIP NOT RECOGNIZING THE ISSUE DOES EXIST!!

I will NEVER go back to Acura Thousand oaks!! I had the worst experience!! I was so excited to purchase a car and management MELANIE!! Was so rude and unprofessional!!.. she made me feel as if I was bugging and in the way. She didnt care that I was a new customer and was willing to purchase a New car. So I ended up giving my business to Acura Gold Coast in ventura, they were so nice and helpful. Fransisco was so amazing and helpful!!. Sebastian the manager was very welcoming and also very helpful. Im so very happy that I purchased a New Acura from them, one of the best decisions Ive made. So sad that T.O Acura is rund by an unprofessional,not nice person. I will never send them any business!!

Just want to say thanks to Leo! Service was great very knowledgeable will definitely come back!

Excellent, friendly, and superior customer service. The representatives make a vehicle acquisition hassle-free, efficient, and an enjoyable experience.

I took my 2015 Acura RDX in for a B1 service. I declined the free car wash and we were done in about 30 minutes. The service agent was friendly and got me checked in and out in record time. I have taken my car there since I bought it 5 years ago and was always impressed with the professionalism of their staff. I highly recommend this dealer ship and I am going there for service for as long as I own an Acura.

From finding the right type of service and scheduling an appointment through dropping off and picking up the car - a completely seamless and easy process. The car was ready on time (early in fact), washed and vacuumed. Also had no problem using an online coupon. A very positive experience overall.

Buying a car is never easy.This was the best experience.

Acura of Thousand Oaks is the best! We moved to Westlake Village from Calabasas and was concerned as we always had our Acura serviced at 101 Acura in Calabasas and didnt know what to expect from Acura of Thousand Oaks.Well we have received wonderful service from Acura of Thousand Oaks. Always friendly and extremely professional.They really are the best and far exceeded our expectations.Howard Bergman

The Best service ever, quality and costumer service high standards, the service advisors Leo I, and Ian P. Always at reach and professional, I love this Silverstar Acura in Thousand OaksI will recommended to everyone, you will be 100% Satisfied.

I would not take my car anywhere else. Leo and Victor took such great care of me. Thank you Acura of Thousand Oaks.

Dariush was awesome! Excellent service and a fair price for a MDX. Would definitely recommend that you ask for him.

Thanks a lot,I was there for repair and check.They did good job,Professional and fastThanks Leo (He is nice and professional)🙏🏻🙏🏻🙏🏻

Service writers did a great job helping me get in and my additional work needed all done in one day. Ian even helped me out with a discount coupon. Definitely went above and beyond. This is why we bought 4cars from them.

I’ve never had better service than at Acura of Thousand Oaks. Leo is the best! He ensures my car is serviced properly and efficiently. I get a loaner car and my car always gets a wash after service. I had some issues with my brand new car but Leo went above and beyond to remedy them. I’m always treated well and I leave happy every single time. I’d recommend this dealership for service to any Acura owner.

Recent lease experience at this dealer was exceptional. Would not hesitate to recommend this dealer. Sales persons who we dealt with Sebastian and Perry were very professional and helpful, as well as finance manager Melanie.

Always a pleasure doing business with Acura of TO! I just rolled into another great lease on my FIFTH MDX! Thank you to Perry who made the process so pleasant and easy, will continue to drive the extra bit to get service done here and maintain all my MDX needs!

Very professional yet friendly. Made sure I was comfortable answered all my.questions. The desk was clean and well organized. The whole dealership was tidy and In order. They took very well care of me. It was an excellent experience!

Best experience ever! No pressure! Picked up an ILX. The exact car that I wanted was not available so they went and picked it up at another location. All the staff were super friendly and took their time. I definitely recommend this dealership.

Very friendly and prompt service. Problem fixed without any hasseles

Great service. Ryan helped set me up for my schedule service as well as a couple of issues I was having with my brakes and they figured them out the same day. Price for service and parts was reasonable and convenient. Thank you Acura Thousand Oaks for taking care of my first Acura!

Excellent service, polite and informative staff, and I couldnt have asked for a better experience. They were knowledgeable about the MDX I bought, so easy to work with and patient. Thank you Sebastian and Melanie for a great job!

I have taken my car for service to T.O. Acura for years. Typically, customers receive shuttle service to a nearby location if the car will be there for a few hours or more. When I made my appointment, I was not told that the shuttle service was discontinued due to COVID. If I had known that, I would have selected a different day and/or made other arrangements. Since I was not aware of this change, I had to pay for a Lyft ride to and from work. Of course, the Lyft driver and I wore our masks and I sat in the back seat as the driver shuttled me to my job. My other concern is that I presented a service coupon that the service person acknowledged before I walked out to get a ride to work. When I came back I met with a different person and the discount (which did not cover my Lyft fees) was not listed on the invoice. While the second service person applied the discount and printed a new invoice, I was disappointed the original worker did not put it on the invoice. I know that Mazda does not use a shuttle service, however, they do arrange, and pay for, Uber for customers. Not a big deal at the end of the day but I was fortunate I did not have time constraints. A little better communication would have helped me make a decision on date and time.

This was the best new car purchase I have made as I was treated with respect from the beginning to the end. I really appreciate that Perry wants me to really know how to use every feature on my car. Interest in my needs didn’t stop with the conclusion of the sale.

The car came back with the new fuel pump installed, car washed, clean and finished as promised. No problems at all! An overall nice experience, worthy of an Acura dealer! The service staff were cheerful and courteous.

Brian is patient and detailed about explaining the features and will make you feel comfortable with no pressure to buy.

I recently ordered a new FOB for my 2020 Acura after I could not locate mine. Keith, the parts manager, was able to take care of me over the phone. The next day I found my lost FOB and cancelled the purchase. Keith again took care of me over the phone. He credited my credit card and cancelled my appointment to have the FOB reprogramed with the service department. Additionally Keith did not charge me a restocking fee which in my experience would have been customary to do. Keith’s prompt care and kind gesture will bring me back to Acura of TO again.

I was fearful to take my car into the dealership when the B2 service light came on. My car was running perfectly fine, but I know its due for a service so completely understand taking it in. While the customer service was kind and polite, there were numerous issues.1. after my tires were rotated I was told there would be cupping and I should expect sound while driving, (this is understandable and a real thing sometimes, but still discouraging since it was ok before)2. when driving home there was a terrible rattling in the air conditioner. I called in when I got home and was told it was probably the cupping, I explained it was definitely the air conditioner because the sound went away when I shut it off. I went back into the dealership and the technician confirmed that there was debris in it from when they checked the filter.3. I was told the battery had a good charge (the Multi-Inspection indicator showed green just turning yellow), my cars battery died 3 days later.4. I had AAA come to replace my battery today, they told me that strange sound I heard was my alternator not working and they were shocked the dealership did not catch it. Now I am in the process of finding the time to replace the alternator and cannot drive my car even with the new battery because it will drain it.I would say 2/5 because everyone was nice and the service was quick and easy to schedule, but bottom line, the most important part of the experience is the service itself, and this was a complete and utter let down. My exact concerns came true.

I highly recommend this place, they provide excellent service.

Of all the dealerships I have dealt with over the decades, these people are by far the best!

I want to thank Sebastian and his team over at Westlake Acura. They did such a great job making the process fun and painless. I am so happy with my ILX Aspec! Thank you!

Ryan at Service Dealership is one of the honest person and Chuck the service Manager is the most professional person.Thanks everyone

You did a great job in a timely manner.

I’m well satisfied with your business and With excellent Professional attention throughout the hours Of my visitation. I enjoying my beautiful and great fully loaded Nissan car.Thanks again and May the blessings and favors of God continue to be in your business in Christ Jesus ❤️

I called and talked to Aaron on the phone and because of Covid I didn’t want to go to Thousand Oaks if they didn’t have the car and he was so nice even walking the lot looking for the car I was interested in, found it and was so knowledgeable about the car. I drove 45 miles in late afternoon and greeted me so excited that I came to buy this gorgeous car. Thank you Aaron and Bobby!!! BTW. I named her Black Beauty🤣🤣❤️❤️

Great service all nice people

Very friendly and professional. Service was completed in the timeframe that they stated and I am always happy with the service at Acura TO

Sebastien the internet manager was very informative and helped me find the right car for my needs. We almost did the entire transaction via text. Frank the GM made my purchase easy with an unbeatable deal. Acura of TO has a great team and nice selection of vehicles to choose from.

XM Radio on my 2012 Acura TL quit working about 5 years ago. With help from the Acura of Thousand Oaks crew -- especially Chuck Kriger and Ryan Howell we finally have flawless XM service again. Worth the price given that I will be driving this car for at least three more years.

My husband and I recently had a great experience at Acura of Thousand Oaks. We had a lease that was coming to and end and we were able to purchase a 2020 MDX from Acura of Thousand Oaks. Aaron was a pleasure to work with, as was the rest of the team.

Just shopping for odd parts but greeted and treated like a NSX buyer. Three friendly conversations to start a new year.Follow up is still 5 stars...two exchanges in the last year. Both exceptional. A radiator suddenly failed on my 20 year old TL. Parts guy understood I was do it yourself wrenching my car and wasnt going to buy 400$ original replacement. He suggested a second hand source which made it possible to keep running. Likewise the car was recalled for the airbag check which the manufacturer is obliged to verify safe periodically. Service included a maintenance review plus a car wash and vacuum. The service manager understood Id been personally maintaining the car for my step daughter and so made clear what was critical versus nice-to-address without a sales pitch. All the staff treated me like a new car customer though I am clearly just getting along. Consistently, very nice people.

I traded in my 2016 Honda Civic yesterday for a brand new 2020 Acura IXL at this Acura dealership in Thousand Oaks.I was so delighted with my experience I left them the best review on Yelp and now I want to do the same here.Every single person at this location treated me with such respect sincerity and kindness, I am just overwhelmed with gratitude.If I cannot do anything more for them then I please want to pay forward their kindness to others on their behalf.I specially want to thank the leadership of this organization.Good fruit comes from a good tree.This place certainly is one of the most honorable and reputable establishments I have come across.I feel they saw me not just as a client there to purchase a car:I really feel they recognized and honored the soul that I am and the divine within me.All I wish to do now is to return the favor.Thank you 🙏thezekeshow.com

Great place to do business. Marty is great to work with!!!

I purchased by 2019 RDX with Steven Dhanjal at Acura Thousand Oaks and have been getting my car serviced there regularly as well, the employees have been great everytime. Pricing is reasonable and they always take care of things that need to be done with my car.

At Acura of Thousand Oaks they offer great customer service! I have been bringing my car here for years! Highly recommend them.

Well taken care of as always. Very fast and accurate process, thank you.

Great, safe, straight forward, pleasant experience! And their price was fantastic! And their team members - engaged and considerate all the way!These guys know customer service!

My brake light went out and the dealership was able to replace it. They did it in a reasonable amount of time and for a reasonable cost.

Prompt and courteous service!! I would highly recommend Ian Poncher and the entire service department at this dealership!!

I have been in the car business for a long, long, long time and have always gone above and beyond to provide my customers with the outmost customer service. But working with STEVEN at Thousand Oaks Acura I was able to see and feel what I always wanted my customers to feel; appreciated, valued and cared for. STEVEN, thank you so very much for providing me such a professional and excellent service!!! Anyone that is looking for a car, I would definitely recommend Steven at Thousand Oaks. Beisdes working in the car industry, I have worked customers service all my life, so I can recognize when a heart felt customer service is being provided... Steven did!!! Thank you, thank you, thank you!!!

I had my Acura MDX serviced today in Thousand Oaks Calif. My service provider Leo is the best !! As always he is professional and courteous. I always make sure he is able to take me when I make an appointment. Thanks Leo and thanks Acura of Thousand Oaks 😊

Leo was awesome, so friendly and he even offered me a coupon that I didn’t know about! So easy and quick.

Service team was quick and accommodating! Help take away the stress of what felt like an emergency. Thank you for your help!

I had a great experience. They were very helpful, informative and pleasant. Thx for everything.

Made an appt. to bring in our Acura MDX to look at some buttons on the steering wheel which for some reason were not working, along with taking a look at our headlights which were cloudy and scratched. The first service rep. came out and we gave him our name, and confirmation number which he said (Ian) would assist us......waited for him to finish up with what he was doing and when he spoke to us he asked us everything that the first rep asked. We gave our name and appt. time again and why we were there. Ian became passive-aggressive when it came to talk about the headlights and said that was not a covered item under our extended coverage and we would have to call HQ if we wanted them replaced. Ian also spoke the same way when he called my husband.After the buttons were checked out, Ian called and said it was an internal set up and the car was ready.. Upon pick up Ian was too busy to show us the correct set up, car was brought up by a technician and we were checked out by another service rep.We referred to our vehicle manual and set up the internal computer for these particular buttons ourselves.Very disappointed in the customer services which was provided, as we didnt not feel like our business was appreciated.As far as the headlight covers, we ended up having our vehicle detail company take a look and they ended up making them look brand new.

Great service they always take very good care of me and my car. Very honest never do they do anything that’s not necessary.

It was a pleasant experience with Acura of Thousand Oaks, which I have received right before the New Year 2021. Not only service advisor Ryan Howell was extremely helpful, polite, and accurate, the whole service took exactly the time it was expected, and it was done on a highly professional level. I am very pleased with the service of Acura dealership and the people, who is working there. I am leasing the third car in a row through this dealership, and I am glad to have such business in my neighborhood.

Price of the car I purchased seemed fair and I was able to get one that was certified for price range that I was comfortable with. Staff are courteous and friendly. Aron was very friendly and helpful. However everyone else made poor judgement and mistakes and caused great grief and had me do bunch of work to proove payment went through and yet they still had me wait 10 full business days before I was able to pick up my car, because I paid with a check and did not go through financing. Finance was especially poor in handling this as he ran credit check without telling me and gave me bs excuse about how everyone is allowed to run a credit check at least once a year (incorrect if dealer does it) and ran hard credit check vs soft all the while Manager told me they would only be calling my bank to verify funds were available before processing check and did not mention credit check at all. Again, I was NOT financing. They told me if i did this and that and such and such, that I would be able to pick up my car earlier than 10 business days. I called my bank and did 3 way call and had finance manager explain to my bank what they needed to provide to the dealer. My bank provided that info and after all that work both my bank and I did, they still did not allow me to pick up my car. Why even have us do jumping through hoops if you are still going to say no.

I had one of my best experiences at Acura leasing a TLX. Sébastien was great and made the car leasing experience a breeze. I will definitely be back for my next car.

It took over 5 hours to complete a leasing agreement. Too much back & forth, haggling, unnecessary chit chat. There has to be a better way!

It was a great experience. I enjoyed the process.