My salesman Joe was an amazing salesman and he helped me, but mostly my girlfriend in getting her new iPhone 13 and he replied to every question she had with respect and courtesy. He was very knowledgeable and skilled at his job.

We were helped by Jason Myers, and he is phenomenal! What a great asset to this company. We will be coming back because of him. The manager Ken is also terrific. This store is highly recommended by us and know you will be so pleased you took your business! They deserve a raise !!!

Thank you Sydney for your patience. Had an old phone and was able to transfer all my things. Very helpful, would visit again.

Jason and Ben provided amazing customer service and made the trade in and porting process very easy. The service at this location is truly excellent.

The man was very helpful. I have had bad experiences there before. This man was young an really nice! He did everything I ask him to on setting up my phone. Was really patient explaining to me.

Always a lot of people to help! Very friendly and knowledgeable

Excellent service, customer service squad, each helped each other in each transaction. What a supportive group. Not cut throat competition! How refreshing!

Jason was awesome Sales. He was very helpful and he went above and beyond to give us exactly what we needed. I am very impressive by your empleyee.

Sydney has great customer service and helped a close friend of mine with their phone. Quick, simple, and no type of snide/rude comment.

Thank you Sydney. Had questions on unlocking my old device very helpful. Would work with again

Joe and Ken spent hours with me and my step daughter to get my new iPhone I’ve had for months activated so my sweet step daughter could have my old iPhone. These guys were so amazing and patient. If you ever need a new service or help with your phone make sure to visit this location. Thanks guys. We appreciate you and you made my step daughter very happy.

Thank you Sydney for helping me get access to myAT&T. Very patient would work with again.

Sydney was a great help. Quick and simple fix for my upgrade

Must go see Jason. He is fantastic!!! He makes every transaction and support task effortless for the customer.T

All good things from our visit to this store, we easily set up our appointment online.. then as we arrived with many issues that we’ve had going on for 4 days we met with Eric and he knocked out every problem that we had with a excellent composer and great compassion to work for us as the customer.. he really worked hard to make sure we left the store as satisfied customers and we did! We will definitely be back and will make this our home store because of the quality of care! Thank you again

Jason and Darrell was wonderful Darrell was working with us helping me get everything I wanted

The employees in this AT&T store went OUT of their way to make my transferring from Verizon to AT&T as EASY as possible. They were VERY HELPFUL, PATIENT, and INFORMATIVE. GOD BLESS.

Jason Myers offered my daughter and I the most impeccable service, he and ken are the best sales associates in the building, helpful, kind and very informative. Jason was determined to get us a great deal and he accomplished just that, we appreciate him and we will definitely be back to purchase more from him and ken. the environment is clean and welcoming and the service was outstanding !!

Jason is the best. Fastest I have ever switched a phone.

I was helped out by a sweet lady named Sydney, she was very thorough and made sure I had everything I needed before she sent me on my way! I will be back in the future to see her!

Thank you Sydney! Wasn’t sure about my trade in, but was reassured that I still qualified for trading in my iPhone 11 Pro:)

Jason was phenomenal! He was helpful and speedy!

Jason did awesome job and he was very kind The store employees we are very kind

Thank you Sydney for helping with the exchange! I wasn’t sure about the 13 I can’t wait to get my 13 pro ;)

Jason was nice to work with. Thank you

Jason at this location was very helpful for all my aunts needs with a replacement phone and accessories! If anyone has any issues with anything go see jason!!!! Thankyou again forever.

Eric was very helpful with setting me up on a separate account from my mom. The process was quick and easy and he was very informative!

We were helped by Joseph he was solving several issues for me he was very patient and informative

Ken and staff and Jason were all extremely helpful! The best customer service. Central and McCord gave me the wrong information. Will stick to this store on Monroe!

Fast services. Great customer service

Matt was FANTASTIC! Amazing experience all the way around. He was able to help me in a timely fashion, answered all my questions, and had an awesome sense of humor! Go to the Monroe store location if you would like a new phone & a good laugh! Thanks Matt!

Eric was nothing short of amazing!! Very helpful and patient.

Amazing service from the moment I entered the store. Im so glad I chose AT&T. I have never been treated so professional, friendly, helpful and just all around Amazing.

Know theyre stuff, quite busy

Ken was an awesome person to work with. His customer service in wanting to help me was amazing. He was patient and kept me laughing through it all. Thats why I come to this Store. Because of Ken and the crew. Incredible person and people

Jason is awesome he help me with my phone and watch’s great consumer service

Jason was a great help in upgrading to a new phone. Quick service and he made it very easy and efficient.

I love this store joe is the best ever definitely recommend but we need bottled waters and snacks for the long wait

I went to this Beautiful AT&T store to meet these beautiful staff and what made me smile was the fact that they loved their job so much that they didnt even know that they knew that they loved it. I asked the staff what do you like about the job, they told me that they liked to work, then I asked them what did they love about the job and they just smiled and said to make people happy. I want you to understand that what I saw was workers who were working having a great day but when I realized that they loved their job and acknowledged it that it brought out the love for their job that they had. Please Continue to inspire the beautiful people by just saying Hi or just getting to know them. 😇

Ken and Chris are wonderful! They made us comfortable and fixed every issue that we had with customer service. They got us restored and Chris was very knowledgeable about the business side of it! Thanks guys!

Eric is the best phone rep Ive ever worked with. My switch from Verizon to AT&T for my business has been seamless. The managers Alexis and Ken have been extremely helpful as well. Thank you!

Jason was extremely friendly and helpful he made our AT&T experience the smoothest, very welcoming with the best service in a clean environment, I would 100% recommend working with him and the AT&T company !!

These people are awesome!! Manager Ken and associate, Matt did everything possible to make sure we walked out happy and satisfied. Been in this store a few times and been treated the same every time. Highly suggest going to this location for your phone service needs.

Joseph at this location is amazing!! He is very knowledgeable and professional and was able to help us stop overpaying for wireless service with another company. I would very much recommend this company and this location after using another carrier and having to deal with their so-called “customer service”. They put that company to shame!!

Jason Myers was amazing ! He really went out of his way to assist me in getting a great deal with my new iPhoneI appreciate it!

Thank you miss Sydney. Helped activate phone and explained how to work my phone

Nice workers or you can use the kiosk!

Jason was wonderful. He made the upgrade process quick and easy. Thank you !

Thanks Jason for the great customer service 💜

Joe was super friendly and even stayed passed his work hours to assist me and my family getting connected. I’ve been with Sprint for almost 20 years and Joe’s excellent customer service has me looking forward to being with AT&T mobile even longer!

Matt was very helpful. He knows what he is doing. Totally recommend!

Joe and Ken are awesome. Always so helpful, friendly, lots of laughter, and always take care of me every time I come in the store. I definitely would recommend going to the Monroe St. store.

Awesome store with extremely great people! Wouldn’t go anywhere else for support with my issues. They are the best!

Alexis and Jason made the experience of switching wireless providers so quick and painless will definitely be coming back to this store for any future needs!

Jason and Alexis helped me so much. Professional and knowledgeable. Thankyou

These guys were super helpful in fixing the mess that the sales people in Sam’s Club caused when I tried switching from Verizon to AT&T. It’s a corporate store so they know what they’re doing.

The Monroe St. Corporate store is AWESOME. Matt was so helpful today! Manager Ken, Joe, and Jeremy always give expert customer service every time I visit the store and always so friendly.Thanks for being a valued part of AT&T!

Ken the manager and his staff are top notch. They assisted us and helped us get more for our money. Highly recommend this store to everyone.

Jason was phenomenal best customer service I’ve ever experienced dealing with AT&T! I will go out of my way just to get to the Monroe street store because of him!

Great experience, will never go anywhere else.Joe was the best!!

They have the worst service Ive ever seen switched from Verizon to AT&T for 8 days and the sales person was rude as heck couldnt get no service in my house so I called the rep back and he wouldnt even call me back so I went back to Verizon there service sucked and there reps

11 am and the doors are still locked and not a single employee is here yet…

I went into the Monroe store and need to change my phone number. Ken was very helpful, informative on AT&T policies and devices. He assisted me with making a new purchase on a cell phone. Also while helping me Change my passwords and helped me with finding a great phone case! He made the transition to a new phone very easy and helpful while transferring all my information onto my new phone from my old one. Very pleased with the customer service and the Extra safety precautions for COVID, I will be a returning to that store!

Very knowledgeable and helpful people there. Joseph helped me and I appreciate him, as I am technology handicapped.

Ken the manager and Chris were both fabulous and wonderful. They took care of us very well. Highly recommend this location!

This location was very helpful in solving our problem. Kenneth and Jeremy were extremely efficient and professional. We were very thankful and happy for their service.

I came in to the store today, had an issue with my iPhone freezing up. Lex met me as I came in through the door with professionalism and a happy personality. Her knowledge and expertise helped me resolve my problem quickly. Highly recommend this crew at AT&T

I went in due to a billing issue and figured this would be my first step. I was approached by Ken and explained my scenario (I switched from AT&T prepaid to a Verizon account due to family) and he was immediately pushy as to why and how he could have gotten me a better deal. He wouldn’t let me explain my situation to him until further conversation and pushing. Eventually he backed off and gave me the customer support number for AT&T Prepaid but overall wish it was a better first impression. The rest of the staff was friendly.

Always a great experience for many years... I couldn’t ever choose anything better. He’s the best and deserves the best along with a management position! Thanks for all you do... wish you the best always!!

I was looking to switch my Galaxy S9 to a iPhone but didn’t know which kind! That’s when I was greeted by Jeremy Vance! He was so polite, respectful, and SUPER knowledgeable about every possible question I had about phones, etc. He was patient with me, showed me how to work the iPhone’s, literally is a wizard and genius when it comes to technology! He then proceeded to show me the best cases and screen protectors! He was even kind enough to transfer my contacts and photos to my new phone! Jeremy is literally the perfect sales associate and amazing tech guru! I recommend him to anybody and everybody if you ever get the chance to ask questions or need any help with your technology! I also wanna thank his fellow coworkers! They were also polite and very helpful! I will definitely recommend everyone I know to Jeremy and his team!

Associate extremely efficient, concise, personable.

Ken the manager is awesome & Jeremy was our rep who made sure everything updated, backed up & was right before we left.

Fast and professional service. Great store with an upbeat staff. Took care of my problem and had me out fast!

Joseph did a great job setting me up with all new gear :)

Wow!!! Talk about 5 star customer service. Ken went over and BEYOND to help us today. Highly recommend.

Joe was awesome!! Thanks for all of your help. Definitely recommend this store for problem solving.

Ken and joe were awesome. Took care of my issues and helped me get a new phone. Definitely would recommend at&t

Jeremy was a great help. Answered my questions straight forward. Sold me a phone and set up a service call for me, all in about 45 minutes. Super nice guy and friendly.

Your storeon monroe st in toledo is great!! The manager Ken and Rep Ben was so amazing they deservea raise I will visit this location only from now on Thank you Linda Riley

Joe and Ken were very helpful. They got me in and out and got me everything I wanted. I will return!

Joe was great. Very respectful and made the transition to a new service great.

Friendly staff good service.

Joesph is an amazing sales rep! I had an issue with my phone and my account. He helped and didn’t have an issue with all my questions. If you go to this location asked for Joseph. You won’t regret it I promise.

Chirs was a lifesaver one of the best customer service personnel I have ever work with. From his knowledge I saved a ton of money. Thanks for everything Chirs

Joseph was really great. Got us set up with everything and answered all our questions.

They will lie to you about the 14 day trials for using their services they will still charge you for amonth

Excellent service what go anywhere else need more people like these

Keeps my phone running

Came in for a new iPhone 12 and received awesome service from Ben & Ken! They were very helpful & were on top of every question I had!

Very good service and salespeople. Jeremy did a great job for me. He was really patient and walked me through everything!!

They did a really good job! They even talked my mom into getting me beats!! The manager were really great as well.

Eric was extremely helpful and knowledgeable!

Great store. Very helpful. Took care of me and got me what I needed!

Amazing experience so clean so fast and Ken and Jay were so attentive to everyone in the store I’ll be back real soon

Sopped for new phone. Joe was a big help.

Ben and Ken were Great! Answered every question and was able to leave with a couple new phones and IPads. Awesome experience.

Joe’s the best! I always know I’m getting the right thing with his advice 😎 Thank you!

Jason helped me out with getting a new phone and trading in the old one. He is very friendly.

Joe, Chris, and Ken were absolutely wonderful. All three were professional, knowledgeable, and helped my wife and I with all our needs. Recommend them to anybody. Thanks guys, especially Joe, for all your help.

Real nice store friendly staff. 5 stars