The employees are cool and the vibes are good but twice now they havent used my account rewards when I bought something and then lied to my face saying I didnt have any when I had my accounts $5 reward pulled up on my phone. I dont even care much about the $5 I just hate being lied to. It was the same employee both times too.

I recommend getting your services done by Trenique. She always takes her time & leaves me satisfied everytime. I promise you wont be disappointed. Just have to book ahead, which I dont mind.

Wonderful place to shop. The staff is wonderful and the prices are amazing

Not bad the store has changed looks like they have a better product line

To get it all your gothic and emo needs!

Much better lit than it used to be, (thats a downside) and though it still has sarcastic shirts and sketchy hair dye, so does everywhere else in the mall. Now its basically a Spencers for non sex offenders.

Great selection great staff. Friendly and helpful. I visited yesterday to look for Naruto items for my sons and when I asked a young man for help he was helpful and absolutely adorable. Brown hair. I dont remember his name but I felt like I was talking to a friend. Keep up the good work! Happy New Year

I purchase items. Satisfactory

Great selection n friendly staff

Pretty epic but for some reason there were beastars shirts labeled as demon slayer shirts

They are extremely helpful and affable at the Hot Topic in Franklin Park Mall. They have so many cool things in this store but I mainly go there to get my fingernail polish. Its BOGO pretty much all the time and they have the coolest colors! They are all in skull bottles, why I dont know and I really dont care. The polish there is awesome and it lasts longer than many higher priced polishes that I buy.This store is worth you dropping into anytime youre at the mall. You can actually find some cool things that are not super expensive. Great place to pick up novelty items and cool tshirts. Kinda like Spencers back in the day but more up to date.

Friendly and helpful staff and great products

Definitely needed a skater skirt, no luck tho. Cool store

Lots of cool & different stuff.

The people who work here are super friendly and really cool! I always love to talk to them about hair colors and pins! ^_^

Fun themed items however store is small and hard to social distance and navigate through. Lots of merchandise crammed into a small setting

Nice selection, professional, knowledgeable and friendly staff.

Why do they only sell anime stuff and literally nothing else?

Love this store!

Long lines and they never have my size in gauges... :(

Wish they would have 3xl and 4xl sizes in some of the aew shirts

Friendly staff, little over crowded.

This store has fun quirky items and extremely friendly staff. The employee went out of his way to help me find the right size shirt, even offering to order it. I appreciated the friendly service.

Truly wonderful. Rated PG-13 so be careful. Window shopping helps with pre buying. I loved, love it. The staff is extremely helpful. Thank you Shay

Live going there with daughter checking out things bought myself and another daughter matching Jack hats from Nightmare Before Christmas

Love Hot Topic! Really cool /kitchy merchandise, awesome staff! WAY too small though. I am an average sized woman (57, 145 lbs.) and the isles are so narrow I couldnt walk through without bumping into/brushing against stuff. And if its crowded you can forget about getting through the store without being stuck standing around waiting for people to move out of the way because even one average sized person cant fit through the isles without touching stuff, there is NO WAY for more than one person to be in the same isle at once. As much as I LOVE this store I have skipped going into it quite a few times because of the lack room. And its not just this location, its every single one Ive ever been too.

Love all the T-shirts they have. Such a wide selection

My boyfriend and I arrived at the hot topic in franklin park mall 15 minutes before closing and got turned away by them shutting the gates as we walked up.Then we saw them let another lady in but when we approached they said they just accepted their last customer even though they were scheduled to stay open until 7pm. So why did we get refused service? This is the 2nd time this has happened. The previous week the gate was shut and they were closed at around 5pm. Why post hours and set hours if the employees wont abide by times set?

I preferred this retail shop in the past for being at the forefront in edgy and gothic-style clothing, as well as some novel items. Currently, the prices range on the high end and the shop now favors Disney-inspired apparel. Hot Topic has truly changed their appeal in the last decade.

They were so helpful and very friendly.

Love the store

Busy but great deals going on

Not to much of a selection 🙄

The Big and Tall section is outstanding. Not because every thing fits, but it fits and its stylish. A win for the big guys.

Good sales!!

Great store! Have so much cool stuff in there! The girls working there were always asking if I needed anything, and answered all my questions very well. They were very helpful and nice, and looked to help me save money too!

I thought it was a very good experience except for that i couldnt find the shirt i was looking for.

A nice little gem of a store. Alot of fan base items. It has some unique items that you may not find in other stores.

Gotta everything Ive ever loved

Favorite store n the girl w really short hair is the greatest N sweetest person Ive ever met!!!

Used to have specialty clothing. Now just another franchise for Disney & some anime. Miss being able to purchase bondage pants, special dresses, & fairy tops that arent related to Disney.

I love this store. I am a nerd a heart and they have a little bit of everything. I also love the hair dye they carry.

Very expensive

My fave childhood store and still close to my heart. They have great staff that are super friendly and always there to help!

One of the best places to go for Alternative Rock and Pop Culture merchandise. Frequent sales and promotions. My whole family loves this store.

Cant get enough of this place. Mostly online.

I love their merchandise. Friendly staff. Could have been more organized. There a lot of stuff for such a small space.

Store is very tiny and compacted, they dont carry hardly anything that is online including plus sizes which if you order online is a very complicated process to deal with then having to send item back for proper size having no way to try the brand to see how they fit. Prices are not the same in store as online. We went there few weeks back had 120 in hot cash to spend and the cashier told us that we were able to use it on sale items and it wouldnt affect our discount and said it could be applied with it etc only to find out after leaving when they already were closed and was last day to use hot cash that it took off 30 and 60 percent off deal and instead applied hot cash so we basically got it for same price we would have had we not used the hot cash. Had we known this I would of bought something like a bedding set or something worthwhile to use it on instead of it basically giving me stuff for prices it would of been had I not had the coupon

This place is like emo Spencers. They have cool t-shirts and stuff.

Great store

Great customer service. Every employee I talked to was very friendly and offered suggestions based on what I was looking for.

All the workers at Hot Topic are so sweet and will help when you need it. They also have very good quality clothing.

If your looking for unique and whimsical tshirts and things, this is the place for you.

Lots of unique items for everyone. Prices are high but thats to be expected at a mall stores. Many times the same item is on their online store cheaper.

Not like it used to be & a bit pricey, but there are some usefull things there still & the deals are good sometimes

Nice store and very friendly and helpful staff. Nice variety of items too. Only downside the store is small with very narrow walkways, was very difficult moving around other shoppers to look at items.

I get so many cute outfits for cheap and lots of cool collectables .

Decent store.... But not like it used to be

People were friendly. A shirt was ordered for me and the clerk was very nice.

Lots of cool merch. Prices can get a little steep but the staff is friendly and available.

Clean and high priced

Nice store. Small. Good selection.

Employees were nice to grab the items for me due to the fact I couldnt reach it from my wheelchair.

Nice variety items in the store for your young groin family to enjoy...

Didnt have what was advertised online but where willing to help get it in

Great place for shopping for the more obscure gifts on your lists.

Used to be a pretty unique store to get cool clothes, but has turned into another cookie cutter type store for angsty emo kids. Very expensive for the shoddy products offered too.

Great deals and prices

Hot topic is amazing, with very nice workers and a nice vibe in the store

I love this store, I love all the different nerd items they sell!

Great customer service and a good selection to choose from

Love there novelty items and there posters and stuff to buy the stuff to make pot brownies

The service is great and they have some cool stuff but Im not into a lot of other stuff they have

Fun place to look around but could use some reductions on prices

I always stop up here when Im at the mall. Great service and great products.

Best store around! I could spend every single dollar I had here! Also not to mention all of the cool Band Merch, providing great outfits for great bands!

Love the unique items and prices are pretty good

Great place to go for my fellow nerds. They have great merchandise.

Love this store... Just wish they would have more clothing like they used to.

Workers are very nice helpful! And i LOVE the items they carry.

Most of the staff was rude

Wish they offered more plus sizes in stores! Also, wish they offered a wider selection of fandoms! Otherwise, helpful staff and ok sales

Good customer service. Got some deals. Will go back.

Fun place go shop.

This store has been a godsend since I was 13. I got probably 90% of my clothes from this store. Although I kinda stopped going in these last few years I find myself their more often.

Friendly staff. The sign on the plushies was misleading. It said items were a $1 but written really tiny was Buy 1 get 2nd for $1 Ended up paying $12 for 2 plushies. I wouldnt have gotten them had I known that.

I love it their they sell things I couldnt find anywere else like certain bands merch n stuff

I lived in this store in high school and just took my daughter for her 1st trip. Wish old tripp Jeans were still a thing

Not gonna lie, I do miss how dark HOT TOPIC used to be. Still love it.

Daughter ordered a book bag from here she loves it

I like the vibe of the place and how you can find things you wouldnt expect to find at the mall. The people do ask you if you need anything if youre lost and they inform you of the new sales as you walk in.

This place is great. I come here all the time, employees are always nice and very helpful.

Staff is always friendly

Would give 5 stars taking one away because ordering online is a order at your own risk deal.Have had two orders process for over a week then get cancelled. The second time was xmas gifts that wont be here now. Was given a gift card wich lessens the blow and is appreciated but would wrather get what i pay for in a timely manner. Actual store at the mall is small but very organized and tended to by great staff.

Always have to stop if Im at the mall. Workers are great and selection is great.

They have alotof cool stuff there

Good staff. Decent variety of collector items.

I just love the clothes in there.

Good store to buy kpop merch

Hot Topic, Hot Mess. I love the fact they exists. But the prices highway robbery. Went looking for Kpop BigBang shirt way too much. So I checked online same shirt 60% cheaper.