Yesterday, I woke up without my alarm going off at 4AM for the gym…or so I thought. It was definitely different. Very refreshed. That’s how I knew something wasn’t right. I picked up phone to find this apple logo staring at me. After I fumbled to find my glasses, the clock on my dresser said 5:35AM. Ugh! Not today!! It was packed with things to do and appointments. Long story, longer, got to the apple store by 12, phone fixed by 1:00 and I think I JUST got caught up at 7:45PM tonight. Technology is great when it’s working. Thank apple geniuses, you’re life savers!!! You’ve never failed me.

Thank you SO much Maurice, you were a great help today and so patient too! Thank you for the new iPhone 13 and se watch with the starlight band. And tell your buddy thanks for helping get it all set up at the end.

I love this restaurant 😍 it has great food

Definitely dark in here might as well have a flash light and check for your wallet 😂🤣😅😆

According to this Apple store, its normal for laptop batteries to become swollen fire risks in less than 5 years, at which point you have to choose between keeping a time bomb in your home/car/backpack or paying Apple hundreds of dollars more to defuse it for you because they decided to glue it in so no one else can remove it.

I went for a battery replacement (with an appointment) for my iPhone and was helped immediately. Everyone I had contact with was extremely kind and helpful. The person I had the most contact with was Ethan. He was extremely nice and personable and helped me without trying to push me to purchase another device. When I went to pick my phone up, there was about a 5 minute wait for it to be finished and Ethan remembered my face/name, walked out of the store to where I was waiting and took care of me. I definitely would come back to this location and I can’t thank Ethan/his coworkers enough!

I never personally go here but they are always busy and the people are who work there are nice.

They were super helpful and thorough at this location. I made an appointment so I was able to get immediate assistance. They were able to fix my phone screen within an hour and made me aware of all my options and answered all my questions. Would definitely use this location again.

Eh. Requires a mask to browse even though theres six people in the whole store. Youd think Apple would have made a filter to keep the COVID out that appears in their store only and not in the rest of the mall.

Big, nice mall!!! Lots of different stores and dining to experience. We loved it there!

I didnt realize how big this mall is. I didnt get a chance to visot the whole mall. So I will return. Love, love, love it.

This place has awesome customer service very friendly people a lot of eye candy. All in all just an awesome place

Fixed my AirPods very quickly before my vacation! Loved my technicianqq and I

Fun, clean shopping love walking in the mall !!

Staff at the Apple store are always helpful and knowledgeable

Lots of employees I’ve ever seen in one store you’ll know you’ll get help

Great products great prices very friendly staff will shop here again

I was little annoyed that you had to book appointment to shop for a watch. I understand covid rules but you have to jump through so many things to book appt. I dont have have a apple phone, but I was taking my mom who does have a apple phone to get a mothers day gift. Anywho we went up to a guard and they got us in. We got Davis as our rep. He was amazing and really took the time to help my mom find what she wanted and made her totally happy! THANK YOU Davis! She isnt easy to please but she left super happy! You rock!

Very nice staff at this Apple store. Can get really busy and backed up a bit, but the service is good and definitely worth the wait. Helped me with a lot of my needs with my iPhone.

I am having battery issues with my 5 month old iphone 12 pro. Battery is draining from 100 to 5% overnight when in idle. Battery literally dropped 5% in-front of apple technician and he is telling me he cant do anything because their minor diagnostic does not show any hardware issues. He told me that my battery health is 100% which i can already see on my phone but they are not willing to accept the fact that battery has literally dropped in front of his eyes.Feeling helpless!! Worst experience with ever!

Great store, I love apple macs!!

If I could post 0 stars I would. I got an iPhone 11 for my fiance and I and for apple Care on both of our phones, my screen broke and I needed it fixed. It took me 3 months and to talk to someone thats a bigwig at apple to make it happen because the people in the Apple store didnt believe I had apple Care they kept sending me to TMobile and TMobile wouldnt understand why they just wouldnt fix my phone so it took the bigwig to email me a number to show them to get me into my appointment to get my screen fixed and apple paid for it. They were VERY rude especially to people of color I noticed. I love Apple products but the people they have working for them at Franklin Park Mall is appalling..

This mall has wonderfully stores

No one offered to help us. We went online to get the prices and information online. That defeats the purpose of visiting the store.

Food court is still great.

Great mall, we still love the indoor malls, and this is a good one!

A good place to buy original apple store

When I went by I saw two lines for order pickup and device support appointments. I didn’t have either of those and the store was completely open with no signs saying not to go inside or anyone blocking the entrance so I went in. I was immediately stopped by a security guard who physically inserted himself in front of me (a 5’1” petite woman) to block me from walking any further and proceeded to stick a temperature gun to my forehead without my consent, all while making me back up using physical intimidation instead of words. I am all for precautions and staying safe during this time but this is by far the worst experience I’ve had in a store regarding safety precautions. It made no difference whether I was 2 ft in front of or beyond the threshold of the wide open store (it doesn’t have any doors) and would have responded fine to the man calling me back to go wait in a line and then asking to take my temperature when I got to the front. I was not given the chance to follow guidelines and instead was immediately treated like I had been told not to go in and had not listened to the rules. Very unfriendly and vaguely hostile environment.

Ghastly experience with Alex he. seemed to want to pick a fight. Full of attitude.You are at the store trying to spend lots of money; have spent lots in the past on Apple Products. This is how he treats you?Was truly snotty and disrespectful.He was the rudest clerk I have ever dealt with anywhere until he was in front of his manager.The manager was nice polite and helpful.

Horrible customer service. Asked irrelevant questions and told me to go to my carrier for a new phone.He Wouldn’t let me buy an iPhone, but let my boyfriend no problem. I was buying my boyfriend a new phone and decided I wanted one too. He started asking a bunch of questions. “Where do you work? Why do you want to trade in?” I wasn’t going to make payments, I had cash in my hand. After I bought my boyfriends phone, he started acting real weird. Started saying uhh and um a LOT. Super unprofessional. He told me he doesn’t know why I’d go to the Apple store instead of my carrier. Because I’m already here buying a new phone, don’t I have the right to buy something for myself? I wanted to get an Apple TV and one of the laptops as well, but that really drove me off. It’s really annoying when people try to know your private business and you’re just trying to make a purchase.

It was great experience people are nice friendly

Was in today getting my phone checked out, I can say today’s service is keeping me with Apple. I was truly going to switch to Samsung after today’s visit but everything went well and the gentleman kept me informed every step of the way. I like knowing what’s going on and he was very good with telling me what this diagnostic does compared to different things. Very tech savvy he was. Thank you and see you all soon, I’ll be purchasing another phone very soon when my tax refund hits. I gotta have that gold pro. Oh oh oh yeah one more thing. Omg they were totally on it with disinfecting areas that were recently visited. They had there own cleaners separate from the sales people. Very nice. Nothing worse then looking at a phone that was fingered with covid. You also can’t roam and have to stay put. I like that. I felt very safe from covid while at Apple today. Thanks guys, see ya soon. ##iphone12goldpro

It has worse stuff. They care to force to buy products more then to help you to find solution for your problem.

Once I got pass the security guard, who was asking questions that were irrevavent, the actual employee was great, helpful

Good selection of stores

I made an appt. to upgrade my iPad to the iPad Pro. I use my iPad mostly for just my artwork nowadays, and I was getting tired of the smaller screen. The employees were so friendly!!!! I have always had pleasant experiences at the Apple store, but this was the best experience I’ve had here by far. The girl who helped me with purchasing my new iPads name was Naj. She was seriously so nice and sweet. I feel like a lot of peoples moods have been dampened due to the pandemic and everything going on right now. But she seriously lifted my spirits so much!She asked me about my journey as an artist, as well as one other employee. We connected through both having Mac miller tattoos. I am currently looking for an apprenticeship, and they were giving me information of places that may be looking for one right now, and setting me up with apples business team. This felt like more than just a purchase and showed me that Apple is really doing so much to help businesses and artists.Thank you so much naj for the kindness!You guys really have some amazing people working for your company.

Great stores a variety at the food court

Always have a line outside

From an unbiased person to another, Apple Stores are well known for their fast service and amazing customer support. Of course, there are a few exceptions but those are at the fault of the employees, not the business itself.With that said, it’s a normal Apple Store with excellent customer service.If you want proof, here is my experience. About a year ago, I brought in my 2016 MacBook Pro to get the battery replaced due to the battery expanding (which isn’t supposed to happen and is (if not, then it was) covered under the newly created battery program. They took it and offered to replace the battery for free as the battery fault was the manufacturers fault, not the customer.Anyway, after a full week they contacted me and I could pick it up. I went in early to pick it up and I brought it back home. It’s as simple as that.So as you can see from this example, I literally can’t complain.

Friendly customer service, great covid protocols. Timely phone calls to update me on my repairs.

Great place for old folks to walk!! I am 80 yes old

Nice, clean mall. lots of good shopping!

GOOD PLACE TO WALK WHEN WEATHER A BIT WET.

My daughter and I went in to look around. A very nice man named Kurt asked us if we needed anything. My daughter had quite a few questions. Kurt was very patient with her and explained everything great. We will definitely be going back for one of their children’s classes!

They are the worst costumer service of apple i’ve been with and also apple is being so cheap about their products .

I attempted to go in for support and information about purchasing an apple pencil to go with a recently purchased IPad pro. Ben H didnt think it was necessary to help me and pretty much suggested I go home and call. ZERO SUPPORT.

Not very happy right now. I went to the apple store in Franklin Park Mall in Toledo, Ohio on October 14 and asked how to get my iPad pro repaired. I was told that I needed to make an appointment to come back to the store to trade my iPad for a new one (I pay a monthly fee for extended warranty). Appointment was made for October 22 at 3:30pm. When I showed up they said that the replacement needed to be ordered. What?! Why was an appointment even made? So, what could I do? Well, nothing, I guess. Now they say they will send an email when a replacement is in. Would have been nice to send me an email before I spent 40 minutes driving there for nothing.

Its dirty, not a good selection of stores, an the people working the stores were rude an not helpful at all. A nice mall is Glendale mall in fort Wayne Indiana.

Great assistance

TERRIBLE customer service (on Apples part). Your TEAM doesnt have a direct line to the actual store to find out the status of my repair? I even talked to your Team manager, Buddy, and he couldnt give me an answer.

Great and quick service even during a pandemic!

Oh my God the deals at the pink store and Bath & Body Works are amazing

Lots of options, really enjoyed this mall!

They have a great stuff

Had my iPhone 6 plus battery replaced last week, just noticed they did NOT put the two screws back on! Good Job Apple!

Went to the Apple store thinking I was going to have to spend time and money buying and installing a new keyboard for my IPAD. Security took my temp, service agent came out and went through my IPAD processes and figured out my keyboard only needed the batteries replaced - WHEW!!Thanks for the service instead of others always pushing for the sale!

I went in a few days ago To the store to get two iPhones that my girlfriend wanted to get us. I was using her debit card for the purchase and I had my ID but it didn’t match card name bc it was my girlfriend’s . Basically I pulled out a grand to buy the phones with the card but when I got back they wouldn’t even sell them to me they tried selling me a lesser phone for the thousand cash I had. I didn’t want to go to Verizon and get the phones on contract but now I do. I can’t believe this is how Apple treats there customers.

Came in to look at and purchase a new iPhone 12. This store doesn’t want anyone’s business due to Covid. Nice to know Apple can turn away business unless you have an appointment lol. As if an appointment is going to stop Covid.

Not like the old days

Its pretty bad when you go to buy a product from them and its always out of stock. And you can get it off of Amazon in two days and not waist time trying to get it in the Apple store.

Place is Huge !!! Store for everything imagined lol

When I made an appointment to buy a phone last Sunday, the clerk told me that you can come directly on Friday. When I entered the store today, the clerk told me that the rules have changed. I can’t buy a phone without an appointment. I specifically asked for leave to buy a phone. I Very helpless!

All the amazing Apple products are available. The wait time is also not much on the launch day of the iPhones. Did not have to wait too long to get the help that was needed with my iPhone. If you are going for a repair it is always advised to have an appointment, this way to are served better and faster. Getting an appointment is easy too at this store. The staff is very helpful. The overall ambiance of the store, cleanliness is really great.

My daughter dropped her screen on the concrete and of course her screen cracked into many pieces. Went to sprint and we were directed to Apple store because we had Apple Care.We weren’t seen that day we were scheduled for the following day. We were helped by a Ben. He was very knowledgeable and friendly. Our phone was replaced for $100.However when it came to linking our phone back to Sprint there was a glitch and my password and user ID weren’t going in. This seemed to frustrate Ben and his tone and friendliness seemed to shift towards a bit rude. Overall it was a great outcome though.

Always helps fix my phone in timely manner

Clean mall great prices :)

Rating three stars because I came in to get my screen replaced (I dropped my phone). The employee scanned my phone and asked me did I have apple care. I told him I did have Apple care he said it wasn’t showing up and I need to go to my carrier and see if they could fix it. Never did he go to my settings and about to see if my Apple care showed up there. So I leave and call Apple they say yes you do have Apple care I’m not sure why he can’t see that. I go back in store explain that I called Apple show him In my settings that I have apple care. He scans my phone again and shockingly my Apple care pops up 🙃. I feel like all that could have been avoided if he Checked my setting or scanned my phone again.

Placed a order online said it should be delivered between 1:30 and 3:30pm it’s currently 5:32 still has yet to move to out for delivery

Fast service

Very nice

The technician doesnt care about customers

12/10/19 I walked in because my display went out on my 2016 MacBook Pro and an employee named Ben helped me. I told him my troubles and that it was the week of my finals and I needed it. Ben said it could take 2-3 days but he would talk to his manager and try to front load me on maintenance and get it to me by Weds or Thurs. I received a call 3 hours later that I could come in and pick it up and my laptop works like new. Big thanks to Ben and his manager! Saved me big time!

Always so busy but the staff are so nice and are very helpful

First time at this store for a service appointment. Service was great as soon as we entered. Clean store and friendly greeters. Our Tech Kyle was fantastic. He explained everything to us and quickly resolved our problem. Kyle even explained a few things we didnt know about. If you need anything Apple related this is the place to go.

This is one of the few places you can go and there is someone there readily available to help you. The staff is friendly, attentive and full of information about their products. If you need an apple product, I would highly recommend this store.

Kent was the genius that helped me retrieve files on my computer and get it to log-in again! He was easy to talk to, calming, reassuring, and all around very knowledgeable and a pleasure to have help me overcome my technology pitfalls. FAR superior to any apple robot they make you talk to on the phone!

Customer service was good !

Everyone is always helpful.

Terrible service. Drove a hour to get to this store and they couldn’t see me.

I tried them three times with simple technical issues that any store can solve them easily, but everytime they disappoint me with non professional excuses. If “apple” can not manage the technical issues in their devices, I think they should hire somebody to do it for them!

Good place, good experience

Been there 2x in the last week to have my granddaughters phone that is only 5 months old check. Battery keeps dying after a couple hours, phone shuts down and wont restart. They have reset the phone twice and the only answer is to d ont put so much stuff on the phone. Really! Not sure I will buy from them again.

Wonderful...quite

Im not a Apple customer or Fan ... Sorry I cant help ya

No google pixel :(

Bath and body works one of my most favorite stores inside this mall

Well, Im giving this 5-star not because of outcome, but because of the customer service. We came into the store today and were looking to get my wifes father a new macbook. Davis was helping us. Immediately, Davis was able to pull up the specific model with the right specs even though it wasnt a typical configuration. We didnt end of getting it, but the customer service was great! When my father in law changed his mind, Davis returned it in a matter of 60 seconds and we were on our way. Well done Davis, well done. We appreciate you working hard to explain things and take care of us.

Apple stores will always have that nice welcoming feeling everytime you walk into one, and this place is no different. Friendly faces will greet you and help you to find whatever it is that you are looking for. I cant give 5 stars though because apple being apple has way too overpriced items.

Im a Android guy lol

I visit here all the time being that I own a lot of apple products. This store is very nice and appealing to the eyes. They have all of the phones,iPads,computers, and headphones on display so people can test the products out before purchase. The staff here are very helpful. The only downside is that when you want to purchase something you have to wait for them to get done talking to people.

I am not an Apple guy. Was there with my mom to get her a screen protector and case. Didnt catch our assistants name but he was cool and laid back. Great experience and in and out fast.

Experts in all things Apple, purchase, repair, drool and enjoy. This will be the Apple of your eye.Highly recommended.

0 STARS NOT EVEN WORTH 1FRANKLIN PARK APPLE IS THE ABSOLUTE WORST! To start I love all of my Apple products however, the Franklin Park Apple store is terrible and by far the worst store I have ever been to! The staff is rude, disrespectful, and VERY unhelpful. They lie to you and try to convince you to purchase new products. One of the employees told me my $1,000 Apple phone had the value of a “paperweight” I went in to get a screen repair and they told me an hour and it took over 5! They could have been honest about the time frame. I have been on hold waiting to speak with a manager for 45 minutes today no one is picking up the phone. Originally they gave me one price to fix the screen (when I dropped the phone off) but then when I went to pick it back up they said a much higher price. Turned out this employee was “mistaken” and the original price was the correct price but that makes me wonder how many other people they scam using that same tactic. Apple products are great but with a service like this are they really even worth it? I was looking to purchase a new phone, computer and watch but I am now really reconsidering my decisions based on the fact that I’ve now been on hold for 50 minutes to speak with someone! This store does terrible business and I watch the way they treat people when they walk in, it is disgusting! One bad Apple really does ruin the bunch! Sorry Apple so disappointed in you!

I would be very skeptical about the advice given from the Apple geniuses at this location especially if their advice to remedy a broken product is to purchase a new one. I brought in my Apple Watch on 10/15/18 because it wasn’t charging and therefore not turning on. I had already read the Apple article on troubleshooting that issue and I’m glad I did because my knowledge saved me $250. Very long story short the genius said my only options were to send it off for repair for $199 or buy a new one at $279. I had to suggest to try a new power cord and when I walked away for 2 minutes to check on my child, I came back to my watch packed up and she said it didn’t work, but the Apple article said to charge for up to 30 minutes. After going back and forth with her, eventually she let me charge it and said “if it will give you peace of mind” and within 10 minutes it turned on. It costed me $29 for a new power cord vs $279 for a new one and now my watch works great. You have to be knowledgeable and be your own advocate in this store. I completed an evaluation and asked for someone to call, but they didn’t, so that’s why I’m reviewing on here just to warn customers. Beware.

I was out biking with my Apple Watch 1st gen when the display begun to separate from the case. Knowing it was out of warranty I still took it to the Apple Store to see if there was anything they could do because I noticed the battery was bulging. Spoke with Michelle and she was extremely friendly! Looked at the watch for only a few seconds and upon seeing the swollen battery immediately submitted a replacement request. I had a new watch to my door in just a few days!

Made an appointment. They had us in/out before our appointment time. Fixed my daughters airpods (which just needed a simple cleaning). No hassle, no upselling, just great service!

New ring and shoes..

VERY helpful and friendly. I know nothing about computers and they were eager to help and lay out all different options. They made it as easy as it could be.

Great experience. My phone had an issue that a Sprint Store employee tried to fix. They made it worse. Locked my phone up half way updated. Took it up here to see what Apple could do, hoping to just get a usable phone again, didnt think they would be able to recover my data. However they managed to get the update to go through and saved the phone data. Huge success. The technicians are phenomenal, cant say enough good things about the service I received here.

Was really busy, but they were taking care of everyone