I was walking my dog through the parking lot while my Durangos oil was getting changed at Briggs Dodge I had a question about a car on the lot they were very friendlymy dog and I come inside While they got me the information about the car everybody was nice to my dog gave him treats and belly rubs while they got the info I was looking for.

Mike was super helpful! Answered all of my questions and addressed all of my concerns. He spent a lot of time with us and was very intentional about making sure we had a positive experience and were taken care of :)

I recommend Briggs Subaru to anyone in the Subaru buying process. I felt safe and taken care of throughout the entire process. Buying a car is a long day. Its (somewhat) mentally draining, but it felt less so at Briggs. I chose Briggs over some Kansas City dealerships because of their inventory, and I stayed because of their service and commitment to my success at buying a car. 10/10 do recommend.

Amazing service! I was able to book the night before and go in the next day no problem. Extremely nice and professional persons serving clients. The coffee, water, and complementary carwash and vacuum was outstanding! As someone from Texas, I felt very much at home in Briggs Subaru of Topeka. 5/5 recommend!

Briggs got me in and out quickly, and on schedule, with the service performed professionally. That’s the best I can ask from a dealer service department.

I found a car on the Briggs website that was in transit and asked when it would be available. Tim contacted me, and then gave me updates on the status of the car, and let me know the moment it arrived. My wife and I drove out (1.5 hrs away), met Tim, and did a test drive. Tim was great and had the car inside the showroom so we could talk briefly about it, then jump in and go. He was a pleasure to work with and made the whole process very easy! He also followed up a few days later to see how we were enjoying the car. Tony was also a pleasure to work with, and was very helpful during the purchase. Both of them were welcoming, and really made us feel valued as a customer. Thanks!

Great service manager! By far. Made my experience very nice.Wow

I am very pleased with the service at Briggs Subaru of Topeka. The customer service representative was professional and courteous. I was able to get an appointment that fit into my schedule easily. I was satisfied with all of the work completed on my car. In addition to the excellent car maintenance and repair service, the car was washed and vacuumed at my appointment. I highly recommend Briggs Subaru of Topeka!

Peter was great! So kind and understanding! And we couldn’t be happier with our new Crosstrek!

Super fast service. I showed up early and they me right in. I felt very welcome and the waiting area is clean and comfortable.

Follow up to my earlier response to having trouble getting someone from Briggs Subaru to assist with questions. I received an email back with the sender shown as response from the owner and endeavoring to do better. It listed a phone number for me to call so I could explain my problem. I called it and got a recorded message on the switchboard. This is exactly why I feel yanked around. Does someone really want my sincere feedback? More specifically, I reported a cracked windshield (for which I had purchased insurance) in person 8 days ago. I finally returned in person on my own volition last Wed for the service department to assess it and run through the insurance company. I was told it should take a day or two to hear back. Its now Monday evening, five days later, and Ive not been notified. Further, the service rep told me I would likely require an OEM windshield but couldnt tell me if any were available. I didnt start out to complain; my response was to a Google questionnaire on how did we do? I thought some feedback would be useful to the dealership. So Briggs, I just bought an expensive vehicle, so you know where to find me.. Great vehicles. Sales team is good, too. But ... trying to get someone on the phone is hit or miss. Too many operators to go through, and then you have to leave a message and hope for a callback. Sometimes you dont get a call. Perhaps Briggs is too big for the message staff. My other car is a BMW, and I seldom wait to speak with someone, but if I do, I get a quick callback. Very customer oriented there.

Love my CrossTrek and have always had great service from the people at Briggs. Highly recommend.

Tony and Matt were great to work with. Very strait forward and honest dealership. Hard to find these days. Thanks again

The salesman worked hard in getting us into a better and nicer vehicle. Plus the financial lady got us into a monthly payment we had in our budget. 5 stars to Briggs auto.

I didn’t want a car payment my trade was paid off I wanted something new but wasn’t going to commit unless the deal was good. Peter and the Briggs team were awesome and I ended up with a great deal and a car I love. Best part they are not pushy like other dealerships.

After being lowballed on a written offer for my trade in at Briggs, yes, you read that correctly, AND being argued with about financing offers on the Subaru national website….for financing a vehicle that wasn’t on the lot yet.. I headed to McCarthy Subaru in Lawrence. You guys. A TOTALLY different experience. They gave me, without any hesitation, the written offer Briggs gave me, with photos and a VIN number. They did much of the preliminary paperwork by text and email because I didn’t have time to sit all day in a dealership, not to mention after my horrible experience at Briggs, I was over car dealerships. I was able to test drive a car over my lunch break, fill out a few documents, then go back after work, sign a few more things and drive out in my new car. A SEAMLESS, customer service oriented experience. Briggs, your service team is amazing. It’s too bad your sales team doesn’t match that. I will be recommending McCarthy to everyone!!!

Mike & Tony were of great help. We had dropped off our car for a repair and the loaner we had was amazing and we asked if we could purchase it or one identical to it. They explained that we could get one identical because they are not allowed to sell loaner vehicles for a certain amount of time. We were told we need to wait until sometime in October for a new arrival, but Tony found one at a partner dealer and got it sent here. Mike was very good at keeping us updated with the process and helping us get the paper work started and mostly done before we need to show up to help speed up the process. In total we spent about hour finishing paper work and then we were out the door. This is the second car we purchased from them and the service was outstanding both times.

As a whole I really like the Subaru dealership. I was a little disappointed on Wednesday regarding the gentleman who checked me in and out. I believe Nathan, did not necessarily care that I had driven 1 hour to get my oil changed and tires rotated. When Nathan told me my vehicle was ready there was nothing else said. I had to ask if everything was good on my car. I do not believe he even knew which car was mine. He is a very nice gentleman. Just not as thorough as the last gentleman I had check me out.

I had a great experience when bringing my Subaru crosstrek to Briggs Subaru for regular service and oil change. I arrived a little early for my appointment and was welcomed with no wait. The service was very fast and efficient; I only waited 35 minutes. My car was washed and vacuumed, as well.

Peter at Briggs Subaru made the car buying process super easy and simple I will definitely recommend him to anyone who is looking for any type of vehicle, he is super friendly, knowledgeable and reliable when it comes to communicating with a potential buyer. 10/10 for Peter S

We love our new Subaru Wilderness. The salesman, Matt Bobo was wonderful and very helpful. Hes made himself available for any questions we have about it and taught how to use all the features. The rest of the sales team was welcoming.

Very helpful, and polite. Explaining everything I needed to know. I will be having the repair done as soon as the parts arrive. Thank you 😊

We were very happy with our experience here. Danny was extremely helpful and patient with us as we were making our decision. Not pushy at all.

In and out quickly, very friendly.

I had such an amazing experience, I will be referring everyone I know to this Subaru location! Im going to brag and boast about all of the nice andgoing above and beyond individuals who work there! I received everything I asked for and more. Im talking about the things I didnt even ask for! Im elated with the purchase I made today !😀😀😀😀😀❤❤❤❤❤😀😀😀😀😀

I loved the service but the only thing I missed was the TV on while waiting and all other Subaru dealers offer snacks while you wait. The service was quick and very reasonable.

My husband and I just purchased a new 2021 Ascent Touring just 2 days ago. And I must say that we were very impressed with their services and such professional staff there. Everyone was so kind, generous, and very patient. The salesman was so nice and answered all of our questions in regards to the vehicle. He also took all of the time necessary to explain about all of the safety features. We have never had such an amazing experience when purchasing a vehicle ever before in the past until now. I would recommend anyone who is interested in purchasing a Subaru vehicle to go to Briggs of Topeka! Great staff and professional services!

Peter and Jan did a wonderful job. I came in with 2 kids and they both did there best to help keep them occupied and comfortable and make the visit prompt. They both did everything they could to keep the vehicle affordable.

I took my car in for the recall rear bolt repair. I asked if they could look at my tires as my low tire light had recently come on. They found a piece of metal rod in my left rear tire causing it to lose air. They fixed it...without charging me!The service dept. goes out of their way to make sure the customers are taken care of.Everyone is friendly and eager to please!

I recently had a significant repair completed on my 2013 crosstrek at Briggs Subaru in Topeka, Ks. Nathan and Brian were very customer focused and professional. They took time to listen to my concerns and the outcome exceeded my expectations! Great integrity! Confirms the reason I continue to travel from out of town to have my vehicle serviced there. Thank you again!

Good service, good explanation of what they fixed and a loaner car while the repair was being completed.

I took my 2008 Subaru Outback here after it broke down on the side of the interstate. These guys were quick and efficient when it came to fixing my motor. Although having your motor break down is one of the worst things to happen, these guys made it bearable. Parts were ordered and the car was fixed within a few days of dropping it off. Very impressed, will continue to bring my car here if anything else happens. Props to Nathan in the service department for communicating everything thoroughly to me!

Just purchased my 2nd Subaru from Briggs, and as usual the experience was great! Delivered as promised and all staff were great to work with!

Good service. Washed and vacuumed car after. Very expensive for an oil change and tire rotation. But I knew that when I bought the vehicle.

My service advisor was Nathanael, and he was great, as was the gentleman in the office where I picked up keys for a loaner vehicle. The mechanics completed the work more quickly than anticipated and had me heading home before more storms erupted, for which I was grateful!

We were traveling and had to stop at Briggs to check our ant-freeze level. They looked everything over for free. We then visited with the service advisor Nathan and another customer like we were family! Really was a perfect example of the Subaru family love! Don’t hesitate to stop in and see what I am talking about!

Timely and efficient scheduling online. Courteous staff.

Quick easy friendly service. I was just in town visiting my family and needed an oil change and tire rotation on my crosstrek. They got me in quick and got me out quick. The guy at the front desk was super nice and friendly. Would recommend to anyone I know.

Had a bad battery. They replaced it right away. Very good and pleasant.

I bought a 2014 mazda6 from them and I am very satisfied. Mike is a good salesman and helped me find the car thats perfect for me. They were not pushy and respected my choices. Overall a very friendly dealership that cares about getting you your perfect car.

Appointment made. Oil change. Took about 45 minutes. They washed car and vac the front floors. Job well done. We also discussed what else should be done.

Very efficient check in process. Service completed under the time estimated. Rain check for the car wash a plus.

The Sales person was very professional and so helpful in setting things up for my new vehicle.They gave me a fair value for my trade in and I am very happy 😀

I had general maintenance done at Briggs Subaru Service Dept. recently and all staff members were very professional and nice. They explained what needed to be done and estimated the amount of time it would take. They offered a loaner vehicle so I could work at home and a free car wash for my Subaru. The work was completed 15 minutes early.It was a good experience and I will continue to have all my service requests done at this business. Thanks!

Tire ruined on the interstate. Stopped here and got set back up in a couple of hours, and they washed and vacuumed the car. Five stars.

By far the best service department Ive ever used! Parts, service, loaner vehicles and staff are incredible!!The sales staff are the most condescending and disrespectful individuals you could imagine. They are the epitome of the stereotypical car salesman, depending on uneducated consumers and are argumentative in nature, even at basic questions. There is no consideration of customer service in the sales department of this dealership. I wouldnt send an enemy to buy a matchbox car from this organization.Overall a huge letdown and disappointment after so many years of superb customer service from the service department. Not only will we not be buying a vehicle from them again, but we will also be taking our service and maintenance needs elsewhere.

Thank you for your service! You all do a great job and I appreciate the quality care.

I had Tim McNeal recommended to me (by my parents who bought a car from him in ‘08) was very helpful and took time to show us our new cars feature’s! Bryan Schuster was a big help with understanding our monthly payments and billing paperwork. Another staff member mentioned how we chose a great car and how he liked the specific model as well :) overall a great experience.

They made buying a vehicle painless and not predatory. I would highly suggest you purchase a vehicle from Briggs!

I came into Subaru and was greeted by Nathan who had a very positive attitude and told me it was going to be a great day. Being I had a check engine light on I did not feel it would be but it was a minor issue and Nathan was correct. Even if it had been more serious Nathan made my experience a great one and U appreciate his level of customer service. 5 Stars Nathan.

Replaced the brakes om Saturday amd had a car loamer too. Great service.

Looked at vehicles for myself and my wife. Went to three other dealers in the area first but the selection was never really good. Took the trip to Briggs Topeka and was highly impressed with the selection. Peter from Subaru was our salesman and was relatively new; however, he did a fantastic job showing us around and answering questions. He didn’t BS us. It was nice to have a one-stop shop for all makes as my wife and I were looking for different things (Subaru and Ram). We were both able to find what we wanted and able to work within our budget. Definitely recommend having Briggs on your list when car buying.

Quickly got us a rental to go to Blind Tiger during our wait! Raspberry wheat beer and chicken fried chicken. Oh, yea, yummy..The service managers were personable and helpful. He showed me that, as I suspected, I needed an alignment.

I purchased my Subaru at Briggs in Topeka. I cannot say enough about the care they have given me as a customer. I wouldnt go anywhere else. They are knowledgeable and share with you the best way to take care of your car. They go above and beyond.They are 5 star service in my book.

I appreciate the fine service and complimentary wash and vacuum for my 2019 Crosstrek. Since buying this Subaru a little over 2 years ago, it has only required regular oil & filter change and tire rotation.

Worked with me to find the best tire for my driving needs. I was able to schedule within a few days. They provided me a loaner vehicle and had my car car ready as promised later that day.

Service Department is quick and efficient. Friendly service staff. Very helpful.A joy to to interact with anyone at Briggs!I was a diehard Toyota customer.But now in love with my Subaru Forester!

Tim McNeal is a great salesman. He is laid back and isn’t pushy. The whole crew at. Briggs Subaru Topeka are amazing. Just traded my 19 Crosstrek for a 21 Forester. Both purchased from here. Great experience both times.

Came in for a normal interval oil change. Prompt and courteous as always they did the servicing and gave it back after a car wash.The real above and beyond service came after I got on the road. The wash had caused some dirt to knock into the tire and caused a vibration. I came back and they did a inspection again and found the mud. They ensured it was fully fixed and heading home was as smooth as ever. Huge props for taking time from their schedule to make it right.

Great customer service! Mike Z. gave me lots of options and let me drive as many vehicles as I needed to make the best decision for me. I have purchased 4 vehicles through Briggs and have never been disappointed.

Great service. Even helped with adjusting settings. Nice waiting room. Coffee and water. The Lawrence Briggs always has snacks.

Danny was great to work with. Definitely our go-to guy for cars!

June 9, 2021 I just upgraded from my 2015 Crosstrek to a 2021 Outback. Peter and Travis are so unbelievably efficient. They are totally respectful of your time and communication cannot be better!!To be very transparent, I bought my Crosstrek from Travis a few years ago and he is the reason (aside from the outstanding quality of the Subaru) that I went right back to the same dealer and salespersons. Peter was the main contact for me this time and is just as awesome!💜my Subaru and the guys at Briggs in Topeka!

It was a pleasure buying my car from Briggs Subaru of Topeka. They were able to find the exact model I wanted and had it delivered the next day. The salesman was very knowledgeable about all the vehicles. They were upfront about prices and financing was very simple. I never felt pressured during my entire experience.

Car was vibrating on a road trip and we were lucky to be near this dealership. Had lug nuts loose on multiple wheels. They fixed us up and sent us on our way free of charge. Much appreciated!

We had a great experience made an appointment and dealt with mike he was great and explained a lot to us. Tony the gm helped get us the numbers we needed to be at and Kyle in the finance department was very knowledgeable explained the contract thoroughly. Next time we need a new car I would go back.

I called & got appointment in service dept. same day, everyone was friendly & even spoke to that sold us out Outback! We ❤️ being in the Subaru Family!

Brought my car in for an oil change, break light recall, and tire rotation. I left the dealership and it was done in an appropriate amount of time. Very pleased with the service.

Had a recall on my airbags and made an appointment here. It was quick and easy. When I arrived the service desk was very friendly and made sure I didnt have to step foot in the rain. Service was quick and they had me out in no time. The only thing negative is I found a clip on the floor that didnt get put back in but Im sure if I looked around i could figure out where it goes. Overall, if I lived closer (not from the area) I would go back for sure.

Service team is always courteous and go above expectations.

Briggs Subaru Service Dept folks are wonderful. Brian and Jerry always go above and beyond to keep my car in top shape and me comfortable while waiting. Highly recommend!

Fast service, great customer service! It was very nice to have a loaner vehicle issued so I could get to and from work while they were performing maintenance!

Very pleased with Briggs Subaru of Topeka. Everyone from the sales associates, to the service department to the manager, they go above and beyond!! So easy to work with and you will trust that your car is the finest made for safety and technology!! Its all around a very pleasant experience and you drive off with a big smile on your face!!

Excellent service. I went to have my car serviced yesterday and since the temperature was so low, they cant do the car wash. I was told my receipt is a rain check for a car wash. Thanks!

Tim McNeal was very personable and professional.

Made an appointment for an oil change and get my battery checked. They called the day before to confirm what work I wanted done. Arrived at appointed time and was told I needed 120k miles work to the tune of $860 and 5.5 hrs of work! I wish they had told me that the day before when they called. They did give a loaner car which I appreciated.Charged me an additional $30 to test my battery, but couldn’t t be bothered to reset the clock in my car.Ended up paying over $1000 when I was expecting to pay for an oil change.

Fast and friendly service.

Z and Tony were Great!! We absolutely love our Subaru Ascent and how easy it was to do business with the crew at Briggs! I found the vehicle we wanted, made the deal over the phone/text and picked up the vehicle. Then they actually brought the paperwork to our house to sign. Never went in the dealership. Buying during COVID is easy!

Tyler was very helpful with purchasing a vehicle.

Sorry it has taken so long to get back to this. I had a wonderful experience at Briggs. Through my friend, Lorinda I finally found my car. She assisted me to connect with Brandon who had helped her in the past. He has a wonderful way of putting the right person with the right car at the right price. So blessed to have him help me search. Tim was a great assistance to understanding the car and answer questions. I love my car and finally got to look through the manuals today for further understanding of my new to me car. 😉Gayla J. Finch

Service has always been great to us. Todays visit took a while longer than it should have and communicating the status while we waited for it could have definitely been better, but the end result was great. Well definitely be coming back.

Went to test drive a Forester. Very nice people. Unfortunately due to it being my husbands company vehicle they didnt have a low model to drive.

Car shopping has always given me anxiety. Hated it. The whole experience. Hated it. My husband and I would always drive thru the lots on Sundays when the dealerships were closed to avoid being hounded by salesmen. HOWEVER, the past three experiences with Briggs has changed my feeling for car shopping, for the better! Our first sales guy at Briggs was Chris, it was a few years ago with our Caravan purchase. A few years later we returned to Chris and purchased our Ram. This week we found ourselves at Briggs again with Danny. Danny was so laid back, down to earth, and the farthest thing from pushy as we have ever experienced! Thank you Danny!! The service we received from all we encountered during this shopping experience was very pleasant, we look forward to our next purchase with you and the Briggs team!

Ive bought and sold a few cars in my life but this was one of my best experiences ever. I worked with Brandon and honestly I gave him an impossible task. Less than $200 a month for a car big enough to hold a family and car seat with just an old truck for a trade in. It took him 2 days to find me the nicest car Ive ever owned!Bryan the general manager was always nice when my family was in the dealership. Brandon bent over backwards to help me find what I needed and the finance manager Tim helped me get approved for a low interest loan and a warranty while keeping my payment where I needed it!Id recommend Briggs Subaru to anyone looking for a good new or used vehicle.

I made contact with Briggs on the 22nd of April to replace my airbag since there was an immediate recall on my 2004 Subaru Impreza WRX. I called them on the 23rd to see if I could tow my car to them because my brakes werent working and the car was inoperable. I kept checking up with them on the servicing of my vehicle after I towed it there and called on the 29th at 10:30 am to see if they had finally worked on it and diagnosed the issue. The service manager then informed me that my vehicle that had actually been broken into, and that two of my windows had been shattered as well as everything else had been taken, except a brand new low-profile jack that was in the backseat. Over $500 in my property was taken from me, including tools, subwoofers, my box, amp, wiring, head-unit, and radio. They never even let me know that my car was broken into, nor did they even file a police report. I had to call up Topeka PD myself. I called Briggs back on the 29th at 12:10 PM and asked for video surveillance of the crime and the service manager said he would call me back soon. I never got a call for over 3-hours so I called back and talked to the General Manager, Shane Sommars, and he told me they didnt have any cameras and that because my car was in their public lot they would have just as much liability as if my car got broken into at a Walmart, therefore It wasnt his property or his problem. My dad was in correspondence with Briggs too and they lied to him telling him that they had sent me an email the morning of the 29th explaining what had happened. They never sent me anything and barely communicated as it is. Following this, I posted a bunch of bad reviews on their google page, so they finally agreed to pay for the windows. After this, they ordered the wrong window for my car and I didnt get my car back till the 11th of May. I was without a car for over 3 weeks because of this and I wasnt even able to get to work this whole time. When I received my car back, broken glass was still strewn all across my cars floor and seats and I ended up cutting myself a few times on tiny pieces of glass even after i vacuumed it out. They were trying to charge me over 14,000 dollars to repair everything wrong with my car in their report so I towed it to Performance Auto in Topeka instead. Over at this shop they told me that a few major parts of my car that were listed as in Critical condition and needed replacement immediately were perfectly fine and that the mechanics at Briggs were more than likely just trying to get more of a commission off of me. The original problem with the brakes that Briggs had diagnosed was a broken rear left caliper, when in reality, both of my calipers were perfectly fine and this whole time the only thing my car needed to run was a brake fluid change. Briggs also never reset my security system, so now whenever I unlock my car my alarm goes off. To fix this problem it will cost me another $200 dollars. DO NOT EVER GO HERE, they will treat you like a child and they arent actual mechanics, they just sell cars here. Thanks Briggs for being so helpful. I included a few photos of some glass they didnt bother to pickup .

Austin Large was great person to work with! Made our experience quick and stress free. He made sure we were taken care of and the rest of the staff was supportive and caring. We are looking forward to having oil changes with Topeka, Subaru going forward.

Tim McNeal is the best car salesman ever!!!

Comfortable environment for a car dealership. Easy to work with and got me the car I wanted!

Mike was so helpful in getting us in our first ever Subaru! Lots of great cars on their lot with fair prices.

People friendly focused and effective. Good place to do business.

My son’s Subaru Impreza had engine and gas line repairs due to damage caused by a rat that decided to take up residence there. His car was towed to Briggs Subaru of Topeka. Nathan in the service department was awesome to work with. He was responsive, professional, friendly and honest. He helped us through the process and got my son’s car running like new again. I highly recommend them!

I used Briggs for the first oil change after purchasing my Outback through them - both experiences were superb. Got a free car wash and vacuum withy the oil change and he advised me to hold on changing my windshield wipers when he could have easily charged me for them that day. Honest and good customer care - what more do you need.

One hundred percent top notch professional staff took care of my service that was do prompt courteous service

Nice people, great service and we love our new car!

Always go out of their way to give great customer service and help you with your needs. Ive enjoyed every experience Ive had there.

Tyler was a great salesman! He was really patient with my 7 year-old and went out of his way to help me test drive a Kia from next door. I chose the Impreza because it was such a smooth, comfortable drive and has great safety features. All of the other staff at Briggs Subaru also were wonderful- very friendly and accommodating. They made car buying fun and pressure-free. Thank you!

Had my 2013 Subaru outback diagnosed by my local mechanic as I live 90 miles away. It was not a problem they wanted to tackle (transmission valve body). Briggs Subaru confirm the diagnosis and had it fixed as well as an oil leak around the timing chain cover by 2:30 in the afternoon. I was very impressed with the speed with which they fix my problem. Top notch service and communication!

I love the helpfulness and friendly service of everyone who helped me find and buy a lovely pre-owned Subaru. I couldn’t be happier about the entire experience.

Great experience no stress it was a quick and easy process. They made me feel welcome and treated me great from sales to service to financing. Keep up the good work fellas!

Good fast service with pleasant waiting areas.