I wish there was a negative rating for customer service. I set up an appointment to have Suddenlink installed and the technician never showed, never called. When I called the customer service line, I was given 3 different excuses and told they would have to reschedule. I asked what guarantee would I have that the technician would show up next time, and got no response. I told them I would do a self install and forego the inevitable disappointment. I was told that I would have to go to the store to pick up the needed equipment, which was no big deal. Upon arrival the person at the desk was polite and offered to reschedule the install, but I politely declined since they failed to show already. She informed us that doing the self install usually works, but in the event they need to send a tech to complete the job, they will charge us AN ADDITIONAL $60.00.So for them to miss an appointment and not do as the promised, in the event they have to come out to do what was already agreed upon would cost me an additional $60.00. Any company that starts a customer relationship in this manner needs to rethink their business position, or the competition will slaughter you.

Pretty much the worst service of any company. in the world. Ironically, its a service business! 1-star only because they need to get at least 1 to post a comment.Actually, not the Worst - that would be the Autozone folks - but still.

If I could give the a zero I would. Had a tech come to my house after my TiVo box failed. I was next door and my son answered the door. He is 17 and the guy just left without a simple courtesy call. I found the tech down the street and I pleaded with him nicely to come back. Asked nicely and said please multiple times. “I just closed out the tag”. I asked him why he didn’t call, that I was literally 20 seconds away and he just stared at me…. Now I need to wait five more days for service. This was after the tech support told me to take my box to the local store to be swapped out, only to be told when I got there that there are no self installs. Incredibly frustrating. These guys need to seriously get their act together. The poor support gals on the phones must just take a beating.

They are the poorest cable company we have ever dealt with. Our box was defective according to the tech who checked at his end. He said exchange it at the store. But the store has NO BOXES! They said a tech would bring one out in two days. Tech came, agreed we needed a new box, but did not have one. Got a bill for $60 the next day—still no new box, and THEIR equipment was the problem😡 Their solution—keep checking at the store—there is no direct number to the store. This is what happens when there is NO CHOICE! Truckee should be ashamed of this!!

If I could give this zero stars I would. Even when trying to cancel services, they offered me 5 months free and I DIDNT TAKE IT because this service is so AWEFUL. It took them 11 days to get a technician out to start services whereas the company we switched to took 2 HOURS.

Defrauded by Suddenlink every month by charging for a service that is pathetic in not being available.. Unreliable, dishonest techs that play a shell game of fix it tweaks. Internet cuts out. The worst service of any company you will ever come across. They are thieves charging for a service that is never reliable.

I recently had new internet service installed. The install itself was great, no issues. The technician showed up when promised and did a great job.However: as far as Suddenlink as a company goes, Im not impressed. First, the pricing on the website is deceptive. I signed up for internet service for $55/mo. I read the fine print and nowhere does it mention that the price is a one year introductory price. I found out later that the actual regular price is much higher, and the bill is so confounding that I dont know that that price will be.Second, I paid for the premium installation which included WiFi configuration for up to 6 devices. The technician didnt have that on his work order, so he did a basic install that didnt include the WiFi configuration. I ended up doing it myself. To his credit, he offered to come back to the house after hours and configure it if I got stuck.Third, the promised speed was 400 Mbps. The technician was only able to get 220 Mbps. To be fair, there could be some issues with the way the house is wired that reduces speed so I cant say that Suddenlink is at fault.

I wish i could give zero stars. Internet service is HORRIBLE, customer service is even worse. They give you 100 different numbers, no number goes directly to the store, they want you to fix everything yourself. And apparently its quite common for their technology to just die. And then they cant replace it because they need to call a technician to come look at it. Horribly ran company.

Absolutely terrible, borderline fraudulent. For several months I had intermittent internet outages that made remote working impossible. It took weeks to schedule a service appointment, and I had to take time off work to be there, and after making me wait 8 hours, the technician never showed up. I spent countless hours on the phone trying to get this resolved, and every call was a long trip through voice menu hell. I eventually canceled and switched to AT&T, which is slower but reliable so far. Suddenlink never refunded my money for the months of outages, and to top it all off, they charged me a $200 equipment charge after I canceled. This is for a 5-year-old modem that can be purchased for $62 new, and they never mentioned anything about returning it. I just spent 20 minutes on the phone and never reached a human being. This is par for the course. Stay away. Youve been warned.

Very unprofessional. My internet has been out for 10 days. They have scheduled a technician to come out twice and no one has showed up either time. Customer service is absolutely horrible. They have hung up on me. They over talk you when you’re trying to explain the issue. I have called everyday and still no resolution. Don’t waste your time or money. They don’t care about customer service, they care about taking your money. I have asked to talk to a manager every time I’ve called and no one will forward me to them.

Worst company ever! Excessively long wait times on hold. Incompetent help when you get someone (overseas!). Internet is either down or exceedingly slow almost all the time, even though we have paid for 100Mbps. We have satellite as a backup, which is not much better. Unfortunately, Starlink is not available in our area, otherwise I would switch today!

Suddenlink has horrible quality internet very slow speeds. They are not responsive and are a really horrible company. I constantly get ads from them advertising Magical Internet. But my speeds are still horrible. Would not recommend.

Suddenlink is officially the worst company I have ever had to deal with. I have had several interactions, all negative and extremely frustrating over the last year.Suddenlinks internal systems are so messed up they cannot even provide repairs. We purchased a house with a Suddenlink provided Tivo and the device is having audio issues. Suddenlink refuses to switch us to a normal cable box because they have no record of the Tivo on our account. I have not reached a single person who can help with simple issues.Contractors who are sent for repairs do not have the simplest knowledge of networking or how to setup the equipment. Our last tech, and I use that word very lightly, did not have the appropriate equipment on the truck to repair the issues. He had no way to get support from Suddenlink while he was here and he badmouthed the company the whole time he was here. Would not be surprised if he quit after leaving our house.All I am looking to do was consolidate devices and get working TV. I actually feel bad for anyone who does not have a choice in providers. The worst. Avoid at all cost

Barret from TAK via Suddenlink hooked me up and ran a cable straight to my house when I desperately needed internet service. He even crawled into my attic to link my office. He was utterly great.Thus far cannot complain, they deliver the expected speeds and consistency I need for what I pay. Fair in my book.Thus far it delivers

It is astonishing how bad this company is. I would have to write a novela to include all the bad experiences I and my family have had with them. If they didnt have a monopoly on local internet, they wouldnt exist.

Suddenlink disconnect my internet service on their side after returning the modem they mailed me a replacement for. After 24 hours and more that 10+ calls being transferred multiple times our internet is still not reconnect. Hands down worst customer service I have ever worked with. If I had the option I would be cancelling my service indefinitely due to my experience.

Sudden link is the only internet service provider in my neighborhood and they take advantage of that fact. After nearly a month long battle with them to get our internet fixed, they got it working again. But sudden link has left an open, 18”deep hole with exposed wiring IN my driveway. It has been this way for almost two months despite numerous calls and them telling my roommates and I that “it will be fixed by next week”. That “next week” was 5 weeks ago. If I could rate their business as less than one star, I would.

The absolute worst WIFI possible. Its as if they try to go backwards as the world moves forward. They extort money for better service. We are paying for their fastest product and we have to go to Starbucks to get any work done. After upgrading to 100mb. There are only two people using it. Not an office. What a con. Then of course they just say after waiting for an hour to speak to a child that has no answers it should be working. Well its not!! Unfortunately they seem to be the only show in town. A company of liars and con-artists.Oh yea. Try buying three different routers after we were told its us. Maybe they also make the routers.

Dont be fooled by these guys - horrible speeds.. stay away

Arrogant, not helpful pushed every canned answer to my concerns that the company told them to. The service and product is truly not at all close to the level of quality for which we are all paying for. Instead of trying to better the service and the quality of the product suddenlink is pushing a marketing campaign that makes the company out for something they are NOT. It is a good thing, for them they are a monopoly, really bad for the consumers. Hey Town of Truckee why cant you do something????

Constant internet outages. Paying for 100mbps. Speed test shows 33mbps. Trying to do the work from home or remote schooling is with Suddenlink is disappointing. I’m changing to line of sight or satellite... the actual speed is comparable and more reliable based on my neighbors that don’t have Suddenlink. They seem to not care because they are only game in town for “high speed”. I know there are more challenges with rural living but this is crazy. Just use a different provider whatever you do especially if you work or school from home.

Cable Box went out. Suddenlink service department told me to take the box to my local Suddenlink office and exchange it. Got to the office waited in line only to be told as Im walking towards the window we dont exchange boxes. When I asked why their service department would tell me to take it there to exchange it, her response was I told you we dont exchange boxes. These people could care less.

Staff was amazingly efficient, Sunshine was able to get it done for us.

Paying way too much for internet interruptions every month. We’ve had service reps come to check out the modem at our house and say it’s a problem with the neighborhood and that it’s too big of a project for them, so they’ve left. Rough couple years with internet and unfortunately, they are our main option. Need another provider available in Olympic Valley!

Personally think a rating of 1.4 from 220 reviewers (as of my writing) vastly overrates their quality. I looked at the high ratings some reviewers gave and I’m jealous, but it’s unequivocally random luck. The vast majority of us need to rely on another internet service provider. Carrier pigeon is faster than “sudden” link.

I could have given them zero or negative star. That is just how bad their service is.

This company has been a huge hassle to deal with. From constant price fluctuation to never ending transfers on the phone. The only thing they have going for themselves is the fact that their internet works great in my residence. Oh well, sooner or later Suddenlink will meet their maker (Starlink).

The worst customer service ever. Have been waiting over 3 weeks to have internet restored. Company cancels appointments without informing customer, then reschedules for another week later. When a technician actually arrives, its not even within the time allowed. Waited 3 weeks and when technician arrived, he spent 20 minutes total looking at an iPad and informs us that yes, we are experiencing outages and will have to put a ticket in for a different technician who also has never arrived. Have spent over 40 hours trying to get internet for our children to be able to attend distance learning. The worst company I have ever experienced.

Suddenlink is the worst customer service Ive ever experienced. Nevermind the technical issues one has with their service, getting thru to them is a joke.

Appalling customer service system. Phone system does not allow reaching a service representative. The chat system is incredibly slow to reach anyone. Was connected for over an hour to have someone reach back only to kick me back to the beginning of the system. Stay away!!! The actual internet product was not great. Slow speeds and lots of intermittent service.

Im giving 5 for customer service. Very helpful even if the suddenlink process is slow.

The worst WiFi I’ve ever had over the last 20 years. No one can tell me anything about to how to make it better. I have an $900 router with a brand new modem and the WiFi cuts out every day. If you have any other options, do NOT use these people for your internet service.

Very bad service. representatives not helpful. Unethical business practices. Example. If you wan to upgrade to a faster internet speed. 100mps to 400mps as in my case. I own my own modem and they said that my modem was not compatible with the higher speed when in fact it was. They tried to sell (rent) me their own modem. I asked to be transferred to a manager. Manager was able to verify that my modem was compatible. I was lucky this time. second time I called was for accidental data overage. Our ROKU TV dongle was staying on streaming after we turned tv off and caused overage until we caught it. we called and representative said we could wet a one time fee waived. We were transferred to billing and they said it was not possible. I asked to be transferred to a manager specialist and they said they couldnt. They like to abuse customers with aggressive unethical business practices because they know in certain areas they have a monopoly in the market and customers do not have an option. Very Sad...

The worst company, public service or otherwise, I have ever dealt with. So bad it borders on, if not actually is, criminal negligence or fraud.We have been customers for over a month and have not had ANY connection for 50-60% of the time. How do I know? Because I monitor the connection 24/7 with enterprise-grade software. Call their customer service and you get run around the phone tree for hours with people who can’t schedule anything, can’t change billing, and can barely speak english. If you manage to actually get a contractor out to your house (we have had one come 4 times), they are totally uneducated on how internet works and utterly unprepared to fix anything. All they do is reset your router or modem and leave, only to have your service go out minutes later.Visit their office in person and the clerks there are again totally unable to change scheduling or do anything of use. We only managed to get a work truck to repair our line after reporting a downed line ACROSS OUR ROAD which was a safety hazard for which Suddenlink would be financially liable. After getting a work truck to replace and test most of our line, THE TECHNICIAN HIMSELF said Suddenlinks infrastructure and local nodes are, AND HAVE BEEN OVERLOADED FOR MONTHS causing massive, FREQUENT outages for most of their customers. He replaced our line, fixing the physical connection issues, but Suddenlinks remaining infrastructure is so bad we still experience zero-connection outages on a daily basis. Let me reiterate that again: THE TECHNICIAN, who inspected our entire house line, neighborhood line, our modem, and our router, CONFIRMED FOR US, IN PERSON, that Suddenlink has massive infrastructure problems which are ENTIRELY responsible for the outages we are having.Might I add that the downed coax line is still in fact down and is still in our road, even after the technician fixed our line. I saw a snow plow hit it yesterday. I am waiting with excitement for someone to sue suddenlink for massive damages due to their infrastructure. We have reported the line to the local authorities and Suddenlink, yet suddenlink still does nothing. I am recording the line in the road with a security camera in case someone hits it and needs corroborating evidence in a court of law. Having this fraudulent company evaporate under a mountain of criminal and civil lawsuits would be nothing short of total justice.Hands down the worst company I have ever dealt with, and that’s saying something. Please do not give this company your money.

Used to be a decent internet service till 2020. Now it is terrible!

The customer service call center is horrible, both for the service provided as well as the attitude/professionalism of the member service representative. It sounds like there is a party going on in the background each time I call. It takes forever to get a response, Im never sure if anyone understands what I am asking as they do not respond with any words whatsoever when I ask a question. Their phone seems to go on mute (because I cant hear the party in the background) with no explanation. Suddenlink only makes it because they are located in communities with no other option besides satellite. And Im now paying for 1Gig service. Guess what my speeds are? 20Mb download, 30Mb upload. Seriously? Seriously. Unreal.

I tried to call to upgrade my services in hopes of getting some service and after 24 minutes of waiting for a very kind rep to offer a solution, she then said a technician would need come out and none are available until the 31st. Incredible lack of customer service - we have no internet most days and they have zero ability to solve.

Service takes forever. Expensive rate

Our internet and therefore phone has been down for the third day, I have tried to call numerous times to talk to someone at the company, but nobody answers at any of the automated destinations of their byzantine phone system. Every call ends with the same message, that there is an outage in the area and they will restore service and will call when it is up. I will know when the service is back up.For a day, I get, but after the 3rd day refusing to help or provide any information??? What in the actual F? I would prefer to discuss my issue with the company, but seeing as they refuse to interact with their customers, I have no choice but to hope that someone at the company cares enough to actually address one of the myriad issues they have with customer service.

Best customer service EVER

Internet has been off and on over a month now. An hour on hold with customer support sends you to a helpless call center that will say there is an outage in your area, service might be back in 48 hours Local office does not allow walk -ins. How is this company allowed to operate, the reviews are terrible, people working from home need reliable service. I had faster signal in a shack in West Shore. Cant wait until spectrum pulls a line over here. I advise all our new construction clients to go spectrum over suddenlink.

A complete and utter joke of a service provider. Internet has been out for well over a week, every time you call customer service its answered by someone 8000 miles away who is beyond clueless and insists the internet will be back up in 24 hours or at 5am and lo and behold its not. Literally better off just cancelling and praying their entire business falls apart due to their at best incompetence and at worst blatant abuse of their customers. Get Verizon and use it as a mobile hotspot.Its slow, but its infinitely better than the garbage Suddenlink deals in.

This has to be the worse cable/internet company in the country. Years ago I had Comcast and at that time I thought no one could ever be worse than them, but SuddenLink has surpassed them hands down. Try calling them, your call will continue to be dropped until you give up. Try getting them to fix a broken issue on their service, I have been without internet service for a month now and their tech keeps telling me the problem is with their connection. Multiple calls cannot seem to get this resolved or fixed. But they consistently ask if I want to upgrade to more services (at a modest cost increase, of course). Absolute junk service.

This is honestly the worst company I have ever dealt with

The worst company that I have unfortunately Have ever dealt with costumer service is awful and internet does not work consistently and they will do nothing to help one way or another!!! Steer clear of these thief’s and scam artists..

Through the past two years or more, we have had a parade of technicians through our home, several times simply replacing the equipment. The last one said we lose Internet connection because the router/modem is in conflict with the one adjacent to it from AT&T. He disconnected the one from AT&T; the next day our Internet was down again, and now we have 1 bar or No Service on our cell phones. Have to go outside to place a call. Have seen request in local Truckee paper for Comcast. Starting to think we should push for that, especially in snow country. The staff--Dacia in particular--is simply exceptional. Myra L.UPDATE: Mike P. gave us a service call last week and carefully listened to our description of the problems--both Internet & cell phone service--then went to work. He undid the work of another technician, who had looped our AT&T modem incorrectly, interrupting our cell phone service. He then explained the situation. In the five or so days since, we now have both consistent Internet and cell phone service. He should be cloned. I would encourage Suddenlink to provide more thorough training of their technicians; all have been well meaning, often simply providing new equipment, but not up to the expertise of Mike P. Myra L., Truckee

I’ve had 5 visits from Technicians and not one has been able to get the TiVo mini/client boxes to work! I’ve spent at least 8 hours on calls with customer service and they can’t do anything but setup another service call?? Also I’m paying for 400/40 unlimited service but not getting it because they need to split the node but aren’t going to do it for a couple of months I was told. SuddenLink is terrible and shouldn’t be allowed to operate in Truckee anymore!

First, they schedule there appointments, they don’t show, but they report customer Not home, you wait so long on the phone for anyone to answer, but it doesn’t matter, there’s never a real manager to speak, they don’t care if you keep or cancel service, they are ready to disconnect and hang the phone, they schedule again, No show, this goes on for a month, why are they in business? Why don’t they let another company to come in and give us what we are paying for, if you have other options, don’t go with SuddenLink, look at all the comments of people that do have it because they have No options and they hate it! It’s not fair for this company to be getting paid for services they are not rendered 😡

Literally the worst customer service I have ever experience. To start their service slow. Second Suddenlink contacted me inquiring if we would like a free upgrade. We accepted then Suddenlink proceeded to charge us 60$ more a month when they said it was going to be fee. My wife and I had to spend hours with them on the phone to reverse the charges. The wait times are atrocious. We had to report them to the Better Business Bureau to even pay attention to the fact that they overcharged. Do not use suddenlink if you have any other option!

I have had 8 appointments for install, still no cable or internet. They are the only one that services my neighborhood so Im stuck. You can only talk to call center people in other countries. They keep scheduling someone to run the cable to the house but it never happens, then installers come and cant install. Of course for the month this has been going I have paid for service because I gave my credit card. Suddenlink is the worse customer service on the planet, they dont even care.

I have never encountered a company so bad in setting up service for a new customer. We have had 5 appointments this week just to have no technician show. We received no calls and the span to wait is a 10 hour window. We ask to speak to a manager and the sales rep lies and says that none are on staff. When we ask for a call back, no one calls. So, if you want service in an area where this is the only game in town, you may not get it, at all. I am convinced that these rescheduled appointments are never going to happen, like at all. Its truly astounding. I suggest any company, any one at all, set up a wifi service in Truckee and Suddenlink will be out of business. HORRIBLE COMPANY.

Absolutely the worst experience ever trying to set up installation (the PAID installation, not the free one) with this company. Two attempts and the technician simply never showed up at all. No call, no text, no notification of any kind. Trying to get information by calling the toll-free number was a disaster. The rep clearly was in another country and had not one clue what was going on. Ive given up on Suddenlink, why would I want to deal with a company who treats its customers so poorly?

I do not have service with this company. However, driving across the border from Nevada to California, we encountered one of their SUVs. We were already going 80 with cars in front of us and they were tailgating us for quite a while. When they did try to pass us driving at 90, their tail got dangerously close to us trying to cut us off and barely missing the car in the other lane. Less than a minute later and barely half a mile in front of us, they got caught up traffic, turned on their hazards and then turned onto the shoulder, making us question why they had to drive so dangerously in the first place. Trying to call to at least report the reckless driver got us nowhere and looped us around the automation system for a good five minutes. Doesnt seem like the service is great, nor do their drivers care for public safety. Be careful when you see them on the road.

This company is rough. Theres an outage in my area. In the pre-recorded message they blame the power utility but we now have power. Still an outage. Can I find out when its estimated to be over? No, suddenlink wont let you talk to a rep and doesnt post that information. Instead they leave up the same, theres an outage in this area message that theyve had up for months already.Btw, did I mention this isnt the first time weve had random internet problems and Suddenlink was less than caring? This is why monopolys are bad

If I could give 0 I would !!!!The worst company I have ever dealt with !Schedule 2 appointment to install the internet, guess what ?! - NO one showed up ! Make me wait full day for the tech and when I called they told me he is getting late same exact strory 2 times !!! I have another appointment in 2 weeks because they are so busy ! Let’s wait and see what will be

My account is deserving of a monster credit! Have had problems with intermittent for slow connection for weeks. Called customer service. Automated message said there is trouble in my area and would get a text when problem is resolved. That was weeks ago and the text has never arrived. Just called again and got the same outgoing message. Ugh. Its so expensive to be treated so badly.

My service is inconsistent at the best of times.

Suddenlink is terrible. Good luck if you have to use them!!!!

Worst company ever. Big business take money and 0 service. Worst internet service too.

Canceled my Suddenlink service (sold my condo) on June 29. They said they disconnected service on July 1. I was told by their customer service that I have to pay the whole July 1 bill of $105 because they disconnected service during Julys service period. I dont have the equipment any longer, I dont even have the condo any longer, but I have to pay them for the month of July. And on top of that, the people who bought my condo probably started service with them around that time, so they will get double paid for July. WORST. COMPANY. EVER. They are stealing from me.

Complete Trash of a company..... I pay for 100mbs and rarely get above 15-20mbs... They don not guarantee any speed and have the worst customer service. Id rather go back to Hughes net, at least they have decent customer service.

This is the worst company in the world. We have been trying to get new service with them for weeks. I have been on the phone with their support team for hours. I call them every single day. There is a way to resolve the problem, but they arent allowed to enter any information into their records so the same mistake happens every time. They have missed half the appointments and the other half they come but dont complete the work. It is relatively easy to solve the issue, but the support (and sales) teams are unable to add information to the record that the 3rd party technician can see. They have no way to contact that technician, so we are stuck in an infinite loop. Spent over $1k having people wait during the 10 hour window they provide. Twice they didnt show. The other time he showed up, didnt complete the work and left. One time while I was exasperated with support, the guy at the table next to me in the restaurant leaned over and said, Is that Suddenlink? Same thing happened to me. They missed seven appointments in a row and eventually he hired his own technicians to complete the work. How can a company this awful survive?

Call and demand better rates (they are available if you ask, but will not be provided unless you do so). Simple monopoly for most people where this service is offered. If only there was another option.... Sound familiar? Suddenlink has failed multiple times to provide the service that we pay for and have arranged for. Multiple and now ongoing billing for unwanted services that were requested to be ended. Word to the wise, call them and ask for whatever discounts that you can get and demand new service rates. They will not help you unless you ask. Worst business that I have ever dealt with.UPDATE January 14,Dans response to this review was by email and my reply was answered within a couple of days. Spent more time on this issue to end up at a resolution of Dan stating what the issues were and was unable to help. The review did prompt the company to look into my account and they did update the charges to be correct in this new billing cycle (no change to months before). My rate was changed to a promotional rate and it now ends next month...an extra $20.72 will be added to my account per month. I called and asked for a manager to call me back as they cannot take calls when you have waited to get through. I called two Fridays ago and was told that I would have a manager calling me within 24 hours. Still waiting. Your turn Suddenlink!!!!

Worst customer service I have ever encountered. We’ve been trying to get our internet cable installed for 5 months now. No one ever knows what’s going on!!!! We paid 130 dollars for god knows what... and after calling to get a refund they somehow lost our money and don’t know how to look it up. So now we’re left with no internet and out 130 dollars. Thanks sudden link!!!!!! If I could give no stars I would.

I have been trying for 3 months now to port my home number from AT&T. Many hours on the phone, going through the same loop with reps who seem unable to fix it. A tech was sent out, for which I was charged, and the tech said it had to be fixed centrally. Meanwhile Im still paying the AT&T bill because they said not to cancel it or Ill lose the number Ive had forever. Ive been unable to get any sort of follow up or follow through from Suddenlink. They are probably the most incompetent organization Ive ever done business with.

Doesnt even deserve 1 star. And this applies to ALL of Placer/Nevada County. They do not keep enough techs to service the area. You have to wait days/weeks for a service tech. We have waited 3-6 weeks and as long as 3 months to have our service restored. And they expect you to keep paying your Bill all along.. and will only reimburse you after the problem is fixed and only if you call in and request it. They keep you on hold for over an hour only to hang up on you when you ask to be transferred to a supervisor. They schedule appointments, dont show up and reschedule you appointment behind every one else that has called in after you (another 2 weeks out) . They expect you to drive 1-2 yours to swap out your equipment and their online tech support cant even figure out how to give you the right /current directions for the right remote. This is the absolute WORST service I have seen with a cable service company in over 40 years!

Their investigation team never gave us a call back and is continuing to upcharg us for a service that was never installed in our home FOR SEVRAL MONTHS! Employee told me they couldnt refund me if I cancel with them . Its clear as day SUDDENLINK YOU NEED A NEW SYSTEM . In a time like this you are taking advantage of your customer instead of helping. I hope the owner sees this or at least gets relayed to him or her .

I live in Serene Lakes. Generally Suddenlink provides reasonably fast Internet but now that we are having these power outages I have no Internet at all. AT&T is running generators in Serene Lakes to keep their Internet going during the outages. Suddenlink does not seem to be willing to do this. So I will have been without Internet for eight days so far this month. I have every reason to believe these outages will be happening more frequently in the future and would very much like to know that Suddenlink is ready to deal with it.

They were supposed to come out to my house to help figure out why my bandwith is terrible. Never showed up, never called. I hate this company and I dont even know what I have been paying them for

We have a 200 Mbs Internet plan with Suddenlink. Initially we got 65 Mbs download speed which over the first year decreased to 12 Mbs. Upon calling tech support I was told I needed a 16 channel cable modem, which I promptly bought and installed. The download speed was up to 25 Mbs. Over the past year download speeds have averaged under 2 Mbs. Two days ago I called tech support who told me I needed a 64 channel cable modem. I said I wanted a technician to come out and install all Suddenlink gear. The guy came today, looked and my setup, tested everything at the house and said it was all good, it was problem on the pole and that hed put a trouble ticket in to get it fixed by maintenance. Later I got a call saying the problem was resolved, but no increase in speed. The phone tech said the report from the tech said hed changed all the connectors in the house (not true) and that things were working perfectly and closed the case (not true). She could find no record of any trouble ticket for maintenance at the pole, but would call me back to confirm. No call back. How can these guys stay in business? Avoid them at all costs!!!!

They disconnected my service for No payment of bill due. I have been paying them auto pay through my bank. It was hell to find out how to contact them and understand what happened. Their phone system will only want my credit card number and no more choices offered. Thought new customer line I managed to get through to them. They say I have exceeded my data and there is an extra charge. This service is for my vacation home that I occasionally go to, so it is a “ransom”. I asked for supervisor they tell me there is no supervisor on site and I do believe them. Sudden link is a monopoly service in my area and there is nothing one can do. I will complain to the fcc see where that will take me.

AWFUL experience, avoid this company at all costs. We ordered 1 gig internet a month ago. Technician came out to install it, refused to wear a mask in our home and demand $80 in cash for new wiring, but refused to provide a receipt. We told him no. Internet is beyond slow ~10mbs. Called Suddenlink, who told me the technician was lying, and there are no charges or wiring. Said theyd send another technician out in a week and half but he was a no show. No apologies from Suddenlink whatsoever. Cant get anyone else out or another week and a half. Ive now been paying $200 a month for internet I cannot use for more than a month. Hour wait time to talk to anyone on the phone. They have promised to call us back 3 times and never have. Terrible company that doesnt give a damn about customers.

We work w/ them at dozens of houses and EVERY occasion we have to work with them is an awful experience. Theyve no showed on appointments more than once after waiting 4-10 hours. Their automated system has 3-4 options and if those dont fit the system hangs up. Ive asked to speak w/a manager dozens of time. I get put on hold for 20-40minutes, then Im told the manager will call back and THEY NEVER CALL BACK. At the end of the day myself and our clients are billed for Gigabyte/sec speed and Suddenlink maybe gets 1/2 that BUT they wont drop the bill to coincide w/the service speed theyre providing. ZERO STARS IS WARRANTED

I am incredibly frustrated. I changed my service by phone more than 2 months ago. Was on the phone over an hour to do it. A month later, billing has not changed. They are still billing me the old rate. I call again, on the phone for 90 minutes, they say they take care of it. A month later, still being billed the same thing. I have now wasted over 2.5 hours of phone time and they cannot get it right. I have to call again and try to stop by the physical location becuase it is clear they do not know what they are doing and I have now overpaid by over $160. This is the worst provider I have ever used, worse than comcast, worse than verizon. THE WORST!

Its been 3 months now that we have had a weak signal, they Sudden Link are nor responsive, meanwhile we still get billed for the service that we can even use. We are relegated to watching U-Tube for everything. Just terrible, and criminal that this company thinks its OK to charge, but not provide a customer TV service that is paid for by us. The kids are stuck at home because of COVID-19 and Sudden Link cant be professional enough to help fix our connection.

We cancelled our internet/tv/phone package. We were paying $200/mo and it wasnt working and it was impossible to get anyone on the phone to fix it. Worst company ever!AT&T does not provide hardwired internet service in Truckee.Does anyone else know of any alternatives? Seems like the city of Truckee should be able to pull the plug on Suddenlink and get a new provider for failing to provide service.

Literally the worst company ever to deal with. Horrible prices, horrible customer service, raises rates with zero notice or even decency to tell you.

Horrible Customer Service. I have spoken with a rep each month since april trying to get into a lower basic cable plan with better internet as I do NOT want to pay overage data charges. Each month the rep tells me the new plan of the month that will lower my cost and provide more internet. Each month my bill gets higher with more charges. They can NOT get it right! The last CS rep was so rude that when I asked to speak to a supervisor, he told me he doesnt have one and there is no one else to speak to. Apparently they do not have CS Supervisors. I find this hard to believe. The CS is very poor and the internet is very shotty....I wish I had another option. Trying to reach them on the phone has cost me many many hours. SUDDENLINK IS A HORRIBLE COMPANY. IF I COULD, I WOULD GIVE IT ZERO STARS!

Phone center people are totally incompetent and cant make changes to your account, cant make the changes online. Service for tv cuts out often. Just all around horrible service and provider. If you can find another service USE IT! This one cant cut the cheese.

WORST company ever. Worse than AT&T. They can’t even find the house they are coming to service at, left a door hanger somewhere (not my house) and said I wasn’t home (I was waiting hours for this appointment). Calling results in being put on hold or being hung up on. Cable tv boxes are cheap and break all the time. It was fine when you could drive to the store to swap the boxes but the store is closed due to Covid now. Internet is supposed to be fast and it is when you have it, but it’s NOT reliable. Drops out all the time. As I try to leave this review, internet is not responding. Of course!! 😂 This company has horrible customer service. Each operator passes you to another operator. If you love wasting time and money for nothing, then definitely get on board with Suddenlink.

Recently signed up for sudden link as they are the only cable internet offered in the area (Tahoe Donner) and i have already spent a dozen + hours trying to talk to customer service.The initial tech came out and installed and i thought all things were well, only to find out that after he had left that he installed the incorrect modem (1GB, not compatible with my 400 service) I have spent four days calling customer service, being told they will call back, being put on hold only to be hung up on, etc. and i still do not have internet at my residence with no clear idea as to when someone will be out to fix it.Zero stars for customer service and the technician team. I am yet to see how the internet will perform.

Worst company in the entire world! They came out last Thursday 8 days ago to install tv svc.We already had Suddenlink internet and landline.The tech left and our computer internet has been down ever since. They told me that they couldnt get anyone till today Friday.As of 1pm nothing I called and they said no appt was scheduled Now I have to wait till next Tuesday for a tech.Suddenlink SUCKS............Jack Sherman

I have had numerous terrible experiences with Suddenlink. My most positive interaction was during the winter when a sub contractor came and went above and beyond accessing and freeing our line from the snow! He even called us to update his ETA. His exemplary service just emphasizes how bad Suddenlink is. Unfortunately every other interaction has been abysmal. I am waiting now for a tech who was scheduled from 1-5 and even received a robocall that someone was on their way 21/2 hours ago. It is now after 5. I have called the customer service folks 3 times because I have had techs say they came by the cabin when I was sitting waiting for them and have been charged 60$ for a no show because the techs “say” they came after I drove 2hours each way to meet them. In addition, the customer service people don’t seem to have any way to contact the techs except by email!!! It is nearly impossible to get a reliable report on the status of what is happening. I have given the same assessment of what the wiring problem is up here at least 5 times!! I have no other choice for TV, so I guess we will finally have to give up because there is no other option for our location. It’s a shame. They should be ashamed.

Can never reach a person, to many outages. worst service I have ever received. Impossibleto reach a person. Im going to try and reach the FCC. Hoping to change to Direct TV. So disgusted

Probably the worst company I’ve ever dealt with. Overcharged on billing and data, under delivered internet speed would not respond and sales agents and customer service completely useless. Exploited Covid-19 for profit. Spent over 12 hours on the phone with useless misinformation. Really poor company.

After 10 phone calls and a visit to the local store I finally was able to schedule my service. I had made plans to have someone at my house wait for the technician to arrive between the window of 1-5. The “where Is my technician” status link updated throughout the day and the appointment kept getting pushed. Eventually the update showed between 9-10pm which was 4-5 hours later than the latest time in the original window. I had to arrange for someone else to wait for the tech at this point. Well that window came and went. No call. No show. I have never seen this kind of service in my life. I’m told it’s normal and given the lack of competitors they simply don’t care. If you call the customer service line it’s a total crapshoot if someone will care to understand and help. Unfortunately, even despite these folks best intentions they are obviously trained to follow a script which usually ends with unresolved issues or false promises. While Suddenlink may be in a position of power today to treat their customers however they want this kind of service will catch up. This business will be disrupted and karma will have its day.

This company is impossible to deal with. Trying to get technical help is pretty impossible and you need to have five hours open to stay on hold because if you get through most likely they will cut you off. Finally got an appt fot them to come out and they didnt show. According to them I had concelled the appt. In the process of finding a new service. These guys are incompetent

When we moved I was given the instructions to leave my equipment for a technician to pick up. They later charged me for the equipment and said they had no idea what I was talking about when I repeated what they told me to do. Foreign customer service help where no one can really make a decision and guidance given was constantly incorrect - STAY AWAY!

My experience with Suddenlink has been the worst Internet and phone service I have ever come across. The service only worked intermittently with outages around the same time every night. Every time I called service the person I spoke to could never seem to find a problem. (Every person i spoke to was also rude and did not care to even be on the phone) They would always schedule somebody to come out and take a look but this would typically take 3 to 6 weeks. After deciding to move for personal reasons, I was thrilled to learn that Suddenlink was no longer serviced in the area I would be moving to. At this point I was ready to cancel my service and when I called nobody would except that I wanted to cancel and continuously tried to upgrade my service. Nobody at Suddenlink seem to understand that the area I was moving to was not serviced by them but all they wanted was me to spend more money. If you have any other options for these services DO NOT use the suddenlink. Unless you are used to constant outages horrible customer service and high prices. If zero stars was an option that is what i would score them.

Our phones and internet have been down since 2/11/2020. I was told last wed our service would be up in 48hrs when I inquired. A week later still down. There is no reason given. No updates from anyone. Horrible customer service. Weve been with this service for 30 years, not the same company. Had very few problems until Suddenlink took over. Price continues to increase but service is never a full month. The motto of this company is Give us the money but they take no responsibility. They should have their licenses to operate revoked.

Suddenlink is not even deserving of one star. Called three times to resolve a problem. It has never been resolved and no one I spoke with offered any meaningful assistance. I am still waiting for the expedited call back. It has been five days.

Last 4 weeks we have had internet for many 4 days and it was slow at best. The call center is more likely to hang up on you than to schedule a tech and will make you fight to get any work out before reading their script. A robot has better customer care

Have had Suddenlink for years. They continue to lie to me and have never come close to delivering the most basic internet speeds I pay for. Their service is poor and seem to only know to ask you to reboot your router over and over again. They figured out the have limited competition in Truckee so they don’t have to provide good service to get paid.

This companys phone support is beyond abysmal. While it appears the folks are trying, it is very, very clear they are empowered to provide nothing. Our account was not billed, despite being enrolled in online billing, and we were not contacted, thus, payments piled up. When we called, I was told the same thing each time, as if it was rehearsed. Your card expired, and you never told us. No, it didnt. Your bank refused payment. No, they didnt, we have months of successful statements. Its out fault, weve escalated the issue and someone will call you back in 24 to 72 hours. Guess what? Its been three times, no call. I looked up the issue, and its the result of a billing system switch which has been written about in multiple national news sources.Its incredible. Even in an age where customer support is despised for all of these reasons, when its become a running joke that customer service is terrible throughout corporate America, Suddenlink manages to fit every stereotype of the bottom-of-the-barrel concern for their customer. Its almost more fascinating than frustrating.

Two appointments for in home service due to TV channels not being received. Two times the did not show. One time they rescheduled and threatened a no show charge if we were not home for the appointment THEY set. If there was another option, we would switch.

Poor customer service. I Have been a Suddenlink customer since 2004. Shame on me! Defective TiVo remotes that I rent monthly past 5-7 years. Since Suddenlink Closed there Auburn, Ca office, Suddenlink wants me to pay $60 for a service call to fix there defective equipment. Or, drive 75 miles to there nearest open office. Asked Suddenlink to just ship me 2 replacement remotes. They refused. My $228.00 a month does not mean anything to them. It will to any other cable provider. Be aware!

Our internet and phone went out 9 days ago and made an appointment for today. We were astonished we couldnt get anyone sooner as I have a home business and need the internet. Anyway, we had a 4 hour window, called several times for updates and were assured the technician was coming. Well 6 hours later they cancelled our reservation without even calling and letting us know. Now they say we need to wait another 9 days. Meanwhile my business is getting crushed. Suddenlink makes COVID look like the sniffles. Absolutely horrific! Run from these guys and NEVER subscribe to their services!

Service is always out.. Wanted to charge me 60$ for them to come out and fix their faulty equipment. Wouldnt let me add the 7$ insurance before doing so... But the last tech i had out was from a third party company called from unified. He was better than all the suddenlink techs we have had out in the past. Service is nit as fast you guys say EVER. Never get the speed you pay for or credited for the days your out of service and cant get your work done! And the least you could do is get your customers names right!!!

This is the worst company in the world. 55 minutes, transferred to 3 departments, then they hung up on me and didnt call me back at the call back number that i gave them.

They REGULARLY have service interruptions. When they do, its for days at a time. Dont even bother contacting them, if you get through 10/10 you will get nothing resolved. This is hands down the worst company, but its the only option in my area. If you can get a different provider, please do so. I cant tell you enough how awful they are.