Very fast friendly and helpful. My alternator was cheaper with them then Auto Zone Merles or OReilly.

If I could give this place zero stars I would completely unprofessional and they don’t honor their 30 day return policy I bought a fuel pump from this place and it didn’t work went to return it Because I had gotten one from somewhere else and they refused to Give me my money back I had the receipt and the fuel pump. They tried stating that I needed to have proof of purchase elsewhere which honestly is none of their business where I bought the fuel pump that worked. So they sell broken parts then refuse to give you your money back for what you purchase

Owner/employees are rude & show no positive/helpful work ethic. not to mention the pathetic excuses to void life time Warranty on items. Ill NEVER shop or give them my business again.

I Will Absolutely, Never Go Back. Theyre, Employees, Absolutely Lack Positive Work Ethic & Communication Skills. Their Rude Demeanor & Additude Towards Customers, Is Absolutely Horrendous & Unacceptable.

The owner was just rude and short because I did not know the exact name of the part. However, I went to to auto zone and asked for the same exact same thing and the worker knew exactly what I needed. Thank you autozone for excellent customer service and for being polite.

I loveeee this store!! Ive gladly paid these prices than any other high cost places!! Each trip has a saved me and I greatly appreciate.

I’ve never been here in my entire life and now that I have been I gotta say I’m never going to autozone or oreillys ever again. The representative who helped us, his name was Paul! Very very knowledgeable fellow! Thank you again Paul!

Really bad customer service I wont give them a star if there was negative stars Id give them -10 I would never recommend them to anyone

This place is small, but very helpful, and not that expensive. Things are pretty reasonable.

The staff is always helpful..Paul was of great assistance today with a crankshaft sensor..

Any hard to find auto part they may have.Great prices friendly, helpful, empyoees.

Its was not busybad 4 themgood 4 me

Worst place to buy parts !!!!!

Looking for the best prices in town for car parts? Try Cost Less auto parts to find the lowest prices for your vehicle. Save money and time.

Helped out very nicely. They also have a machine shop .

Very bad experience with the Mecanico Gabriel he has no experience on the job. he installed the part wrong horrible experience I wont recommend.

Always helpful and friendly service.

Excellent customer service!! the workers are friendly- helpful and attend to you quickly. Great place for your auto parts.

Had the parts helpful staff

Wow the employees are very disrespecful, rude, no professionalism what so ever, they have no class in this place. They need an extensive customer traing class. Old fashion way to do business is bull. People back in the day had more respect then these employees have in this place.

Great service and friendly staff. Went above and beyond customer service. Thank you so much!!!!

Poor service!! They dont greet you or acknowledge that they see you.. only on their phone until they think you have been standing long enough to assist you. It hasnt happened once or twice but 3 times!!! Too many chances now they loose this customer!

Terrible customer service! Drove out of our way to this store and were given the wrong part. This delayed our repair. Car was supposed to be ready Friday so I rented a car for Friday, Sat, Sun just in case. The box had the correct part number on it but in the box wrong part. (Please check boxes before you give them to customer. Especially when you are getting the part from an outside source. A lot of times we dont know what we are buying. We are not experts that why we rely on you for the correct part.) Delayed our repair till Monday afternoon when we no longer had rental. Cost on Friday was $33.50. Had to return and order part again and wait again for the part. Never told us the price would be different. Went to pick up part Monday which is a good 25 min drive and part was $34 more than the last time. We could have bought it in our neighborhood for the same price. The least they could have done was to tell us that the price would be different. Also get the name of the person that helps you over the phone because if you dont have that your price goes up. Customer Service was horrible. The first day we went they sold us four parts when we asked for three. Will never go to Cost Less again.

Always friendly, and knowlegdable!

Order some stuff one week ago and they not arrived

They need to work more on their customer service on the phone and stop hanging up on the customers. we wait wait wait and then they hang up.

I have purchased many parts with this company for various cars. They have the inventory in stock at good prices. Because of the machine shop in the back, they have advise that is helpful too.

Came in at 2:00 pm for a part and they didnt have it until 6:30 wasted my whole day with this place 😡

Waited a long time on hold just for the lady to come back and not know what part she was looking for and then she just hung up

Don’t come here if you’re too sensitive because they do business the old fashion way. So if you are a person who feels entitled then whines and cries if not given the attention or the answer they wanted then go pay more somewhere else.

Good prices on parts and tools. But they dont stock boat propellers.

The prices are awesome and they seem to do business the old-fashioned way! I love it!

Only place that was able to get me the part I need so i can drive my family safely back to northern California

They are very knowledgeable and they have a great team they never second-guess they always triple check to ensure you have the right parts.

Horrible Costumer Service. Unprofessional. They seem irritated. They have you on hold forever. Prices are low but I rather give my money to someone who will provide good costumer service.

Friendly knowledgeable staff. Low prices, quality parts. Good experience.

Very poor quality on parts and very poor customer service

Need to learn good customer service skills before they work at this place

The staff here is super friendly and go above and beyond to help.

Ive called 3 times for different items, they always said: come to the store, pay for it, well order it and an hour later well call you to let you know it is here. Thing is, I live far from the store... hate it!!!

I wish there was a zero rating option becuase Al the guy who answered the phone cant even provide customer service anytime u call to ask for information. He hung up on me twice he seemed to get grouchy said hold up i got another line and put me on hold never came back and had his female employee pick up the line becuase he knew he was in the wrong about getting defensive about what autozone and orielly told me. He said hes been doing this for twenty years. Thats a long time of unprofessional customer service. Definitely will not recommend this place and the parts are no good. U always end up taking it back.

Called with a simple question and when they picked up the phone they yelled into my ear, was put on hold for about 10 minutes and when someone finally picked back up they had no idea what I was calling about or talking about. The in turn just hung up on me without answering my question. 1/5 would not waste my time.

These guys have great service and there prices are very competitive . I have nothing but good things to say . I would recommend this place to everyone and there grandma too . I know the guy Eddie is one of the best at what he does in all of tucson . Never seen someone as dedicated in his field of work . Call them when your in the market for parts or just need some rotars turned or other services in the shop . 884-8888

I WAS VERY UN HAPPY WITH THERE SERVICE!! I NEED A PART FOR MY TRUCK CALL COST LESS AUTO PARTS...... ON TUESDAY THEY SAID THAT PART WONT BE IN TILL THURSDAY OR FRIDAY. CALL ON THURSDAY AND FRIDAY THEY TOLD ME THE PART NOT IN LET CALL IN 2 HOURS. I DID ALL DAY THURSDAY AND FRIDAY DIDNT COME IN. SAT. THEY GET NO DELIVERY TILL MONDAY SO I CALL ON MONDAY STILL ON PART THEY SAID CALL IN 2 HOUR TO SEE IF IT CAME IN, WHEN I CALL IN THE AFTERNOON ONE PERSON SAID THEY DONT DELVER ON MONDAY. I GOT SO MAD I WASTED MY TIME SO I CALL ON TUESDAY STILL NO PART I WAITED FOR OVER ONE WEEK IN A HALF, THEY FORCE ME TO GO TO ANOTHER AUTO PART STORE. I DID PAY A LITTLE BIT MORE BUT I GOT IT THE SAME DAY!! I NEVER AGAIN GO THERE ALL THEY DID WAS GIVE ME THE RUN AROUND.... THEY MITE HAVE LOW PRICES IN TOWN BUT THE SERVICE SUCKS !!!!!!!!!!!!!!!!

Called to check on an ordered part, on hold for 13 and got hung up on...called again different guy answered...placed on hold about 5min again guys comes back asking who placed my order?...jose...Ohhh God...sarcastic laughs from him and some other guy....placed on hold again...15min+ and counting...some guy idk which gentleman it is anymore thank you for calling..blah...how may I help you 😡😡 are you holding for the part Jose order?? 😡😡 😡😡😡 finally called Jose and Jose gives them the info......Ohh look their it is!!! Sarcastic laughs...Jose is the only one knows what he is doing.

Custumer service sucks. I order a part and i was told part will be there the following day. Showed up and part wasnt ther. They forgot to order it... DONT RECOMMEND THIS PLACE AT ALL.

Worst customer service. Called to ask questions, guy got frustrated and hung up on me. When you go into the store, they take a long time to assist you and are not people friendly. Don’t waste your time or money on this place.

Seriously..... If you are going to answer the phone at least say the business name not HELLO and be rude about it . No guest service skills AT ALL . Rude employees . They get so irritated with you like it’s your fault . Only return because of the prices . Hate the store and the service . They should consider online ordering . Just a waste of space on 6th Ave

Great service, the staff there goes above and beyond.

Im a little disappointed because when i was looking for a part, I wasnt given information I had to keep asking this employee questions about when this part would be in. He wouldnt provide information that would help me what so ever. Im a female and Ive worked on cars for years. I have always bought parts from here but lately the staff has lost the passion to help. This will hurt this company thats for sure. What a shame. Even the cashier, she never smiles. Customer service is at its worse.

Love this place..they treated me really good and thier new points system is great. .I save $ all the time I go there!

Always enjoy working with staff, always have what I need.

Very helpful in good prices

Kind and careing and when ordering it fast great job.

Costless was very the gentleman was really helpful.

I purchased a battery last week from Cost Less Auto Parts. Jose was the employee that helped me. He was very knowledgeable and helpful.

No one answer the phone really bad customer service

Really unhappy with this place, my husband went to get a starter asked for a 1.6 was given the wrong starter. When put on the starter pop and the battery wire melted all the way gone, looked up the store hours for Sunday it says 9am to 2pm got here at 830am and its now 930a and no one is here, you have the worng hours on the door and on line. I will be reporting you guys to the BBB.

This place is a joke and the employees customer service skills are GARBAGE!!

Happend a few times; Called in to check if a part was in stock, was told it was and when I showed up they didn’t even have the item in stock!

HORRIBLE, the manager/owner is rude and abusive to his employees and to some customers over the phone. Saving a few bucks is not worth it.

Its ok they never have what I need

I just purchased a battery at Cost Less Auto Parts and the employee, Jose, took the time to install the battery no charge. Thank you.

They are not the best place to buy parts I bought a part and it didnt fit so I bought it somewhere else and because they say I tried to install it its not returnable worst customer service I rather pay a lil more at auto zone or merles

Cost less to just take money from anyone, this place is a scam giving the wrong parts with terrible customer service.

The best hands down!

Cheaper parts than the big name auto parts stores...local business and friendly staff. 😊

Great help and the right part

No answer is this store even operational.

Good affordable auto parts

This guy with glasses couldnt get his name we went there and he was on the phone as soon as he hanged up he looks at us and calls someone else super rude had us waiting for 10 minutes dont bother going there.

Best prices in town

Really good

Awesome quick

Best value in Tucson

Great

Good

Expensive

They never have anything

Excellent servicing today

I wanted to return a piece that they gave me badly and they didnt accept it even though I had my receipt because depending on whether I put it in the car, I didnt like the treatment they gave me

Excellent

Excellent attention, a lot of honesty. And clarity to attend ..

They sent me to hell with the prices are good, I recommend it

I think that they should handle the guarantees differently, such as archiving guarantees on computers, something like auto donation, always deleting the information from the receipts or losing it and also the guarantee.

Chingones

They put me on hold for more than half an hour and they never looked after me

Everything is cheap

EXCELLENT