I love this location they are clean, helpful, super friendly! I have been to quite a few locations and they are not all clean. This place limits how many people in location, they held the door for me, you can smell the clean literally. They helped with every step while still social distancing. I prefer this location over other locations honestly. Ive been from Everett to federal way and this is my location of choice because of how they handle me as a customer before and after the pandemic. Thank you.

We had 21 boxes to ship. Stefan helped us and provided exceptional customer service.

A little covid crazed and on a power trip. This was based on one experience with whomever was working morning of 10/4. Maybe other people are different who work here.Owners responseUnless you have been living under a rock, Im not sure what business you can go into that does not require you to wear a mask! It is for your safety, as well as the safety of others. If you do not have a mask one is provided to you.You are not the only one being inconvenienced by Covid!Response 10-5Thanks for taking the time to read my review, although I didnt mention masks.

I can see why this UPS Store location has a 3.3 Average in customer reviews.If I could give a ZERO star I would give one to this location, based solely on customer service.I went to this location to drop off a package on 4/24/21 and lets just say customer service is not a preferred skillset at this location.My name is not Karen, nor am I a Karen. And while I understand and truly appreciate the need for social distancing and protecting UPS Store Employees and customers the dictatorial nature of how this store treats customers is undeniably rude and uncalled for.When I got to the store, I DEFINITELY noticed several signs outside that stated they could only have 4 customers in the store at one time, which I appreciate. HOWEVER, the only way to see how many people are in the store is to open the door and stick your head in to count customers, because the glass is tinted.Lets just say the response I received from CAMERON when I opened the door was shocking and rude.I opened the door and he yelled IM GONNA NEED YOU TO WAIT OUTSIDE!! I CAN ONLY HAVE 4 PEOPLE IN HERE AT ONE TIME!! His tone was rude, scolding and embarrassing. It was the kind of tone you would give a dog that just urinated on the carpet.I was shocked at how rude he was to a customer and could only reply with Thanks for letting me know. I can read and see the signs, but I cant see through tinted windows to count peopleWell, lucky for me, when I got to enter the storefront guess who waited on me? Yup. you guessed it CAMERON did!Was he polite? Was he apologetic for being rude or yelling at me?NO! There was not one ounce of humility as to how he treated a paying customer.He was snippy and didnt even thank me for my business. I will definitely think twice before using the UPS Store in Tukwila, WA again!Cameron is definitely not a great addition to the UPS Team and needs to understand basic customer service skills!

Yesterday I had to go and send 2 boxes, the people, female and male, unfortunately I didn’t remember their names but they were so great and so nice! Thank you!

Fantastic customer service! Every time I drop off a package to this store, the team is always friendly and helpful. I’ve never had a bad experience and will actually go out of my way to stop by this particular ups store.

Be warned that they charge a $15 fee to hold a package per day!! The one two streets over does not. It would have been nice if they would have waived the fee as I did not know that.

If you limit inside customers to four, fine. But it’s not fair to act as if customers who have post office boxes inside don’t count as those four. Selectively deciding who counts is not fair or logical. So telling me I can’t wait inside because you’re limiting it to four customers but letting the customer who has a post office box inside is completely illogical and lacks reason.

Won’t let you in store w/o a mask. Zero help with returns.

I have been into this store many times in the past year, and find the staff there to be incredibly friendly and incredibly efficient. They adhere to thoughtful standards in this era of COVID-19, and while you may see a line out the door when you arrive, its simply to keep the small store safe. The line moves quickly, and they have staff members coming out to check on people while youre there. I truly appreciate these folks more than they would ever know!

A very convenient place to get documents notarized

Terrible customer service when the store is empty.

Charles, the owner of this store, is exceptional in terms of customer service, professionalism and efficiency. He is very warm and friendly and really puts effort into earning and retaining your business. He is a class act. We have brought him several tricky, hard to pack items to be sent using the UPS pack and ship promise. He and his team have a ton of experience packing all kinds of valuables. We have piece of mind when we leave items at his UPS Store to pack and ship.

I was an employee at this particular location. I am sad to say that I have parted ways only because I have accepted a job offer that I just could not refuse. The owner and his wife are some of the nicest people I have ever met and it was certainly a pleasure to work the owner. The manager Natalie is very informative and was a pleasant person to not only work for but to work with. I will definitely miss working with everyone.... I will miss talking with my associate Cameron the most. Cheers ! I will definitely keep in touch.

This store they over charge customers I printed 28 pages and forwarded to my email with 50$And if you ask questions the owner is ready to go talk rude to customers I dont suggest any one visit or use that location cause they over charge you

Spoke to the owner to clear this up. I hope that he does take the time to make sure his employees follows protocols when dealing with customers during work hours.

This store went above and beyond to help me. They were able to help me with my shipping needs when others could not. The owner was extremely nice and accommodating. I highly recommend them!

Front desk lady told me I had to print my own label on their computer which required a credit card and charged me for the time used which makes no sense. A day later I was sending out a package and the employee charged me for the shipping and 2 boxes which I didn’t need since I already packaged the item. Please train your employees better.

Not helpful. They would rather close a register at 5pm so they can be out the door at 6pm than help their customers. The employees are strictly there to “only accept packages already weighed and measure with labels.” I’ll take my business to different franchise.

FIDELITY, INTEGRITY AND UNSURPASSED PROFESSIONALISMONLY FOUND HERE.IF THERE WERE 10 STARS THEY WOULD BELONG RIGHT HERE!

I recently went into the store with my daughter to use their notary services. Three employees where standing there. Two women and one man. They gave us the dirtiest looks, did not greet us. Their customers service skills are appalling! My daughter forgot her current drivers license, so we could not continue the process. However, they should not have been so rude. Go to Maple Valley UPS store, they are wonderful. I do not know how this place stays open. I am a small business owner and would never treat people like this. The store was completely empty of customers. I know why, because they are incompetent about good customer service!

Cameron at this location has poor customer service...avoid blonde hair over weight guy...hes not worth the interaction

I have been a box renter here for about 5 years. The owner is one of the nicest guys I have met. Im not sure about the other reviews saying they only treat normal white collar people nicely. I have multi colored hair and I am frequently followed around at stores when Im shopping and they have never treated me poorly like that here. I have seen several employees come and go here over the years but the turnover is not high. True some workers and friendlier than others but that is true everywhere. I recommend this location, I even have one closer to my home but choose to continue using these guys.

I’ve never experienced horrible customer service like this until I met Natalie - the manager at this location. Yesterday evening, she literally rushed my daughter out, threw a sharpie down at her, and made her feel so unwelcome. I’m planning on speaking with the district manager about this woman’s atrocious BEHAVIOR. She should be fired if she treats customers like this on a regular basis. Extremely callous

Friendly staff!

Love this store! Ive been coming here often. Theres a lady that has been there for the last 2 years. She has been a GREAT help to me every time Ive been there. Also, the young guy there is pretty helpful too. I only go there.

So, the reviews are true. I walked in to send off a pre labeled package, I said good morning to the fat lady at the counter...... no reply...... I said good morning again..... nothing. I laughed and said well okay then, must not have had your coffee this morning. I wont be coming back here.

Staff was way friendlier than the Fedex across the street. Will use UPS instead of Fedex when I can.

Very helpful staff. Never had any issue with packages arriving with missing items even though we bring in just piles of stuff. Overall great operation.

Its one thing to have a great experience a few times with a business, but its quite another to do daily business spanning years and look back and see nothing but consistently outstanding service with only one or two understandable and quickly corrected mistakes.The US Postal Service at my home is like the garbage man in reverse, and only half as reliable, which led me to get a Personal Mail Box with this UPS store, and have my mail and packages remailed to me every day. Ive been doing this for about 2 years now, and just signed on for another year and a half.If everything in life ran as smoothly as this UPS Store, wed have a perfect world.

Awesome service.

I had a dire issue, I needed to package a flag. Not just any flag but the one that draped my Uncles coffin, I had just left the funeral a few hours ago and needed to get the flag to my mother in Virginia. Although they were busy, and had many things to take care of before me (I offered to wait, as long as the flag, shell casings and funeral documents never left my hands). The woman behind the counter took the flag and packaged it right away.Thank you UPS.

Ive been to a few UPS stores, none of them match this store. They are AMAZIN! Always happy and helpful. I drive long distance to use this store!

I had a sad experience at this place. Very lousy customer service. Workers dont even know what they are doing. Sent documents through this company the other party never received it. Waste of money.

Would give this store a 10 for the service that we received. My wife aand I had just completed a 7 day cruise and had many fragile souveniors to send home that we didnt have room to carry home with us. We left everything with the store owner to wrap and pack for us. When we received the box at our house he had individually wrapped each item in bubble wrap and had filled the box with peanuts and reinforced with hard pieces of styrofoam and nothing had been broken. I thank you for the attention to detail with our valuables and memories

I have never spent more than 2 minutes in the store. Service starts immediately as I walk in. Scan, mail, print whatever and I am out the door.

We dont do passport photos on sunny days because of shadows. Stupidest thing Ive ever heard in my life, this place sucks. Go to one of the other branches, the employees here are duller than centuries old butterknifes.

I would give zero rating for rude behavior of the staff at counter. He dont know how to behave with customers and worst service.

Great location and I was literally in and out! Beats going to the Post Office any day.

We ought to appreciate the service of businesses in the private sector. USPS will forever be one of the worst customer services to the general public while UPS and FedEx should be taking control.

This place wont take back UPS packages( sent to wrong address). Even though there sign says UPS Store! Wont use them again...went out of way to return package.

Natalie went above and beyond to assist me with my shipping needs. No matter where you live in Seattle its worth making the trip to this location. Customer service is still alive and well here. 10 stars!

The customer service sucks

Very awkward experience