Made an appointment and came in but was told to wait. After waiting for so long decided to go somewhere else and was finally told that his secretary walk out that i can come back 30 minute later if i still want my car to be estimated. Bad customer service and communication i wouldnt trust leaving my car there for repair if they wont even let you know or inform you of any changes

My only complaint was communication I was never called about my vehicle in the 3 wks it was there I was told 9-10 days at drop off I called them after 1.5 wks and I was told it would be done the following Tues and I would get a call Mon to confirm. No call I called Wed to find out it was still in pieces I feel there was some confusion or miscommunication which I wasnt upset about just wish someone would have paid attention to keeping me up to date on what was going on. My car looks great It was clean when I picked it up and everyone seemed friendly and courteous I would recommend them to others

Great job om repairs and estimates. Customer-facing personnel not wearing face covering

Great folks and great repair work

December 2011 my beetle was the lunch meat in a fender bender on a rainy day. Not a lot of damage, but it scuffed her up.Collision Center on 66 was recommended.I did not post a review at that time. Because, lets face it, its gonna look good the day you get it back. They did a great job with their work and even cleaned up the interior for me. The cup of aquarium gravel that was loose in the hatch made me giggle. I wasnt gonna mess with cleaning that up. But they did.The folks at the Collision Center had warned me that my paint color would likely fade. And that everything was under warranty.So, here we are, August 2018. Im considering selling her. I know, hard to believe. I love her dearly. But its time. (Well, maybe.)I go looking for the paperwork to get her touched up, just in case I go through with parting with her. Couldnt find it. I couldnt even remember exactly when I brought it in. I didnt even remember who paid for the repairs (It wasnt me. One of the slices of bread paid.)I email them (Didnt want to get laughed at - always keep your warranty paperwork or plan to feel foolish.)They were/are AMAZING. With what little info that i had, they found my paperwork from 2011. And they were so nice about it all. The touch up is covered under their workmanship guarantee and their products guarantee covered the materials.I have my beautiful green beetle back - looking as good as ever.Thank you all!!!!!

Our Jeep Grand Cherokee was less than a year old when someone hit our side. Their insurance paid and we chose the Collision Center on Route 66. Andy was very helpful and the car looks like new again. My wife is very picky and she is very happy with the results!

Greg was great very helpful

Excellent work! Body and paint was amazing, Andy walked me through every step of the process and kept me informed every day about where my car was in every stage of production! Thank you Collision Center on Route 66

I chose this body shop because they worked directly with my insurance and it was between my home and work. The people are friendly but they need to work on their communication.Good;- Quality of work- Took ownership for dead battery caused from driving inside shop, running accessories (power windows because of new door) and bought me a new one.- Car stored inside, especially over the weekend.- Took care of window adjustment without question.Bad;- Communication. They had to order a door three times before they received the correct one. I was never informed of the extra time needed for this. This caused them to need the car for 4 weeks instead of 2.- Delivering on time. Even with no excuses waiting for parts, it still took a few more days than quoted.- Forgot to send to alignment shop. Had to remind them when I was trying to pick up the car for the first time.- Window not adjusted properly.Don’t know if these items should have been expected;- Interior wasn’t detailed. However, other than swapping over door trim panels and switches, they had no interior work.- Car wasn’t detailed again for final pickup. Tires were nice and shiny when I thought it was done the first time. Nothing was done to freshen up the detail job when it was really finished several days later.

They did good work.in good time too!!

Friendly and fast service.

Good compent people. Job done right the first time.

Very professional

Great Service & very happy with my car

My car is perfect

Good cars

Very personal