First, I have always loved Mazda. I have owned x2 Mazda3s and was impressed. So when my 70+-year-old mother was looking for a new car, I suggested getting a Mazda. She took my advice and was in love with the vehicle. Then she begins having issues with the sound system. Where she is no longer able to use the hands-free. If and when it did/does work, it goes in and out. Before the warranty going out and even after, she has pleaded with them to please look at the system. Each time she has been told that they could refer her to someone to look at the system. She has not done it because she does not trust this Mazda dealership. And her point is valid, why take it somewhere where they may or not know what is going on with the system? Just bad customer service from what she has told me. And that is her version of the story. SO, I decided to call to see what was going on exactly and to try and help clear any misunderstanding. I tried to call several times. Like most of the experiences I have read today on these reviews. They kept transferring me to the service department, which never answered. And eventually, I was disconnected each time. After several tries in frustration, I gave up.Well, she called me last night and told me that the dealership had lost its license? I asked her that does that mean? Did anyone contact you to say to you? I mean, how did you find out? It seems like the dealership would have notified and provided some options other than having my 70+-year-old parent, one with mild dementia, now have to travel over 100 miles to have their car serviced. I now feel stupid for advising to buy a Mazda. I live over 5.5 hours away. She is frustrated and has every right to be. Im still questioning how does a dealership lose its licensing? AND why did the Hyundai dealership have to inform her? THIS IS A MAJOR LETDOWN for this dealership. The lack of communication, as well as apathy and compassion for their buyers, is ridiculous. I received excellent service when I had Mazda and living in GA and AR. I mean top-notched. Good enough, I told my mama to get one! I would like to get this resolved as soon as possible, but have been told good luck!

I tried to call the service department multiple times. No one would answer the phone. Also, when I tried to call back and speak with someone else about getting a service appointment, no one would help. They kept transferring me to the service department which never answered. Instead, they continued to disconnect my call. I tried for almost two hours to get in contact with them to make an appointment. I will never do business with this dealership again if they cannot even have the decency to answer the phone.

Dont let the name or sign fool you, they are a Hyundai dealership not a Mazda dealership. We went to drive a Mazda and they didnt have any. However they said they had some in Jackson if we wanted to go there and try one. Not willing to drive 3 hours just to try a car! The salesman who helped us was very nice

If you need a car and have no credit or simply just want a car.Ask for Chris. Tell himCourtney sent you. This guy is outstanding. Down to earth. Family man. Tell him what your looking for and in need of and this guy can work miracles. I promise you you will not leave disappointed. Best car buying experience ever. I left relieved. In a car comparable to what I was seeking. A wAy to build my credit with a loan for second chances that works for me. Simply amazed!!! Thank you Chris. You made a difference in our life!!

My daughter drove from Oxford to Tupelo to have her CX-5 serviced. They didnt meet our expectations the last time we used their service department six months ago and I left a bad review. However, today they made up for it and they provided exceptional service. We will be back.

Completely disrespectful...was put on hood for 35 mins just to be hung up on...called back several times ...just to be met with someone who had a very bad attitude....both service desk employees were extremely rude and short ...didnt answer anybof my questions and basically told me good luck .....would not reccomend to anyone ever...worst customer service I have encountered in my life! Terrible

Terrible timing, communication, efficiency, iq’s.I’ve called and called no calls back. Service managers don’t know what they are doing nor do they care.

The entire staff at Barnes Crossing Auto Group exceeded my expectations when searching for a vehicle. Cortney Barnett worked tirelessly to find the perfect vehicle for me and I could not be more pleased with my purchase. I will defiantly be back in the future.

Supposed to be a mazda place but only one guy works on the cars lol what a joke. Setup up my appointment a month in advanced, to drive a hour to be told we cant do it ourselves.Update- rescheduled the appointment and was pushed out two weeks. Took another day off work to go. Confirmed my app two days before and drive the hour and 30 min drive and these people forgot to order the parts. Stay far away from there. What a mess. Mississippi folks stay in Tennessee. Also couldnt get a rental because I drive a mazda. But if I drove a Hyundai I could get one. First thing out of the dudes mouth was GD when I told him what I was there for.

There are no Mazda vehicles for sale or to test drive at this location. Sales person said they had cars in Jackson. Dont know if he was meaning TN or MS but I wasnt traveling to either. Memphis is closer than both. Seems a bit deceptive to have a Mazda sign and internet listing but no product.

Went to look and ended up buying a SUV great service and friendly staff. They took really good care of us on our new purchase will definitely go back.

Fast and friendly service

Hunter made my deal flawless. Everything was handled over text including the price and appraisal of my trade. All I had to do was show up and sign. Highly recommended, amazing service.

They made my first time buying a car pretty good. Anthony was my salesman, and he didnt do a half bad job helping me out. They even worked with me on the financing side of things. Only problem was, the car had a roof rack on it, but when I purchased the car, they had removed the roof rack and misplaced it. However, they did offer to buy me a new one (if they couldnt find it) and put it on for free as part of the deal.

It was OK, service wasnt what was promised!

Yesterday my daughter drove from Oxford to this dealer for service at my instance to use the dealer rather than a quick oil change place. I paid the $75 for oil change and tire rotation, plus the cost of her fuel and her lunch. Today, she gets in her car and the low tire pressure light is on. Since her tires use nitrogen she cannot just go to any service station and get air. She took her car to Gateway Tire in Oxford and they told her every tire had 31 or less psi. That means that Barnes Crossing did not give a full service! What is the point of having my daughter make the drive from Oxford to Tupelo to use Mazda dealer there if they cannot even bother to check tire inflation. How can I trust that they even checked belts, hoses, etc.? I live 950 miles away and I count on our dealer to maintain her car to avoid her breaking down. I am p-ssed. How hard can it be to check the customers tires as part of the service that is supposed to be included.

I would highly suggest anyone that’s looking for a car or even slightly Interested in a car to go ask for EDWARD HALL!! Edward was such a pleasure to work with and never once tried any of those pushy salesman tactics that keep most people from car lots. There was no pressure and he was willing to help us even in horrible weather. He listened to all my needs and found the perfect car to meet them! I could not be anymore satisfied with my car buying experience and I owe it all to Edward! Hands down the easiest and less stressful car purchase I have ever had. I can’t even say enough good things about him! 5 star service!!

Our experience with Barnes Crossing Mazda was great! This is our second car to buy from here. Joe Washington, Kimani Rush and Joe Marshall were all very helpful. They made our car shopping experience enjoyable . They worked with us on our rates, our indecisiveness on vehicles and were all very patient with us. I would highly recommend Barnes Crossing Mazda. If you want a great car buying experience and service with a smile, I would definitely recommend them.

Hey I appreciate Joe Washington helping me to find the vehicle I wanted. He was patient, and helped me find the color I wanted. And the right size vehicle for me and my family. Thanks Joe

We just got my wife a car up here and the service was amazing! We had Tupelo Joe helping us out and he got us in the car we wanted with the payments we asked for all in the same day.

Very friendly sales staff, not pushy. Service department is very attentive to customer wishes and needs. I consider it a value for my money.

Got a great deal on my Chevy traverse & excellent service department. Friendly staff & great waiting room.Excellent to get my car serviced here; friendly staff, great price & they always explain the service and answer my questions.

I have service done on my daughters vehicle at Mazda of Tupelo. I can say they are vet efficient and always helpful. I am met with smiling faces and people that seem to like their jobs and that is refreshing. The service is done well at a reasonable cost.

Tupelo Joe is the best! Very sweet & patient. He will make sure you’re happy with what you’re buying.

Best place to get a car without being bullied into something you dont want or need! Great people and prices!

I came into the service department for tires, oil change and clean up and it turned out a battery. I was there for 4 1/2 hours and when I did leave, after a good bit of driving, I called back and told them that something was wrong. They drove it and put it back on a machine and had to rebalance it and I waited another hour. I have to say, everyone was very apologetic and even refunded me the cost of labor for the tires. The clean up on the car was a joke, they didn’t even wipe down the dash and the windshields were still filthy, don’t waste your money on that!

I bought my Mazda in 2007. I have come to Barnes Crossing Mazda for all my services. However, this will be my last time coming back there. I brought my car in on 4 different occasions for the same problem and every time it was the same thing!! More money for the very thing they were supposed to fix. Worse service department people I have dealt with. I was told Cody wasn’t in the service department and here he comes walking past me in the lobby. I ask to speak to a manager and there wasn’t one ever there!! Funny thing is, you lost my business of buying a new Mazda!!! With that kind of service just cause I have an older model Mazda is just sad so why would I buy another one. My daughter was about to buy one as well and that will also not happen. Thanks for not doing a good job.

Went in for an oil change & it was quick. The service rep went over the work completed & said my drivers side low beam light was out. Since it was Saturday they didn’t have the people to change it out. When I tried to make an appointment they said they would have to order the bulb & I would have to leave the car with them all day. This is unacceptable. I went to Auto Zone to pick up the bulb & they even offer to help change it. In & out in less than 45 minutes.

Tupelo Joe set me up! Brandon Haley took care of me. Great experience!

Really invested time and energy to meet my needs. Willing to get vehicles from other dealers including non-Mazda. Kept great contact with me throughout the process. Even delivered the vehicle to me over an hour away!

They always provide efficient service. They are friendly and I always feel like I’ve been well taken care of. I have used this dealership for both sales and service for many years.

Tupelo Joe was our sales guy and he did a great job...I know Im difficult at times and he smiled through it all. Great job!!

Great place to work

Workers are very friendly a lil witty but took very good care of me and the matter of my vehicle

I purchased my Mazda CX-5 in 2015. I have been extremely pleased with my service and treatment until yesterday. I took Mazda in for maintenance and to have it washed/detailed. Tristan explained a suggested service to me. I happily agreed. I understand wash service is not a charge, but I could tell they weren’t happy having to clean harder. He was very polite but I feel I was aired off somewhat. Also paid $257 for service (which was fine), but refused to let me use $40 coupon offered by Barnes crossing because I had not printed it. Also requested help because my phone Bluetooth isn’t clear anymore. Kept asking about update on my iPhone. That issue was not addressed at service. As I said, he was very polite so not knocking him. I guess I’ve been spoiled previously.

They have great deals and friendly. They will do they best to get you in a car

The place to go to buy a car or get your car serviced! I drive two hours to either buy a car or to get our cars serviced here because I trust Barnes Crossing Mazda completely.

My experience at Barnes crossing Mazda was excellent everyone was awesome and I thank God for them

Service personnel were very helpful in getting my car in for servicing and letting me know when it was done.

Great place to buy a vehicle, they put us in a brand new vw passatt!! Than you Tim Holt!

Nice people good prices and large selection.

If you need any kind of vehicle go see will Cody or joe Washington they will get it done for you!

If you need a car, you will find one here. Large selection friendly staff

Awesome service department! Everyone is so professional and friendly!

Was very satisfied with the Sales Associates at Barnes Crossing Hyundai - Mazda.

Very nice people work here

If you young, or look young, Expect to get ignored! Just go somewhere else

Very polite sales person, service dept very polite

My second trip was alot better than the first. It all depends on the salesperson YOU get !

I went in on a Monday evening and it was very busy but I got my Mazda serviced within an hour.

Good

The wait is little long. The service good but a little expensive.

Always great service

Excellent service !

Service is excellent

Awesome Salesmen

Why, my car not fixed

Great service always!!!!