Ive never experienced a car shopping or buying experience like the one we had at CarMax. The freedom we had to be able to look at vehicles, test drive, and take our time to make a decision was incredible. It was such a relief to have a set price on the vehicle and we had peace of mind knowing that we had 30 days to get the car checked out and return if we had any issues. Everyone we worked with was friendly and professional throughout the process and I have been recommending CarMax to everyone because it is such a refreshing approach to this typically very stressful process of buying a car.

I went to sell my car & the staff was friendly, business was clean & spacious. They made it easy for me to wait while they inspected car. I didnt leave with an offer- i was in Friday & they said I would be sent an offer Monday. (I ended up selling the car elsewhere on Friday before I even got an offer).The process was very simple and they answered all of my questions and were extremely polite & professional!A+ recommend

Overall a good purchase experience. Great people to work with. Some items that were discovered after receiving the vehicle - Engine oil was overfilled by a quart, Owners manual missing, and the car would not pass an emission test (Defective Gas Cap).

Staff was friendly. Facility was clean and air conditioned. I found my dream car. 🚗 But paperwork took forever.....3:30 til 7:30. I both sold them my vehicle and purchased a vehicle. (So I understand that it was a process) Staff was very friendly a kept me abreast as to delays. But mannnnn, 4 hours? Update: Its 7:45 and Im still here and hungry now. 😢

Easy and stress-free. Great communication while your vehicle is being shipped to your carmax location. Stress free buying process once the car arrived at our local carmax.

I had an awesome experience shopping for a vehicle that fit into my budget . They have a wide selection and if they don’t have it at the dealership you can always find what you’re looking for online. Everyone that I can in contact with had the best positive attitude and went above and beyond to make sure I had the best experience. I definitely recommend them if you’re shopping for your next vehicle. They have high quality vehicles and go the extra mile to help their customers!!

It was such an ease to buy our vehicle. No hassles, straight forward. Everyone was very nice and polite to my husband and myself.

Stress free financing, friendly staff. I will definitely be doing business with them in the future.

Excellent appraisal and transaction process. The team was quick and courteous throughout the process and the appraisal came back the same as the online offer.

CarMax is the place to go to get a vehicle. All the worker are very friendly, and they great and speak to you when you walk in the door. They deserve all five star. Keep up the good work. Thank you.

Suzette was wonderful to deal with. After weeks of searching for a car, getting it shipped, and going through the process of trading in, she was a breath of fresh-air to work with. Car was appropriately priced, sales terms were transparent & fair, and the process was extremely easy. I plan on returning for future purchases!

Was very disappointed in customer service and will not return. Only car dealership I have seen or been to that I had to go find a salesman to sale me a car. I suppose they are not on commission. When I finally got a salesman he told me that I need to get the information off the truck and he could look up a price for me. I said nah and left. Had a clean bathroom tho. Would suggest using the bathroom here but not buying a vehicle.

My experience with CarMaxx was not that good. I wish I would have went to TN to get the vehicle.We had a vehicle shipped from a CarMaxx in TN to the CarMaxx in Tupelo, Ms.The CarMaxx in Tupelo was very slow about getting things done. They even called to see if we would be interested in buying anther vehicle. Why would I want another vehicle, and I had one shipped.We finally got to the right person, and we were able to get the vehicle that we had requested to be shipped to Tupelo. The person who help us was very nice and professional, but it took us a week or so, before we got the right person.

Purchased a car and ended up not liking it. I returned it … they didn’t ask any questions they just stand behind their word. They patiently helped me find the car I wanted and I drove away happy !! They do not pressure you to purchase a vehicle !!! Thanks CarMax! Thanks Justin!!

I came in with my brother to purchase him a different car. Neil was very helpful in helping him find the right vehicle within the budget from another town. The car was transported at no cost because it was found within the area allowed. It was delivered within the time that was stated to us. We went in to test drive it, bought the vehicle, and was on our way home. Rita closed the deal since Neil had the day off. My brother loves his car!!

I had a great experience. Ms Rita was so professional and made me feel very at home. She explained my warranty and my extended warranty.She helped me every step of the way till I Drove off the lot . I will definitely be coming back to Carmax for my next vehicle

One of the best dealerships to go to they don’t hassle you and they are straightforward everything

Awesome buying experience every one was very nice and helpful on the purchase and went threw every process of the paperwork and also with my new vehicle I highly recommend if your in the market for a used or new vehicle try carmax of tupelo best experience ever

The people were nice but the interest rate for my credit score was very high so I will not be going to car max again.

The process was pretty easy and theyre willing to speed up the normal reading of the contract if youre in a hurry. You can also test drive a car for 24 hours! If youre buying they slap on a 90 day warranty and make sure to clean and fill your new car up before you go. The only thing I would change is their paperwork takes FOREVER to print out. We called ahead so paperwork could have already been on the table. All in all it was a good experience.

Its cool everytime I go. Its a chill environment

Terrible:first the morning manager did very little to help and instead waited and push me off til night manager came in and let him di all the work: I was there maybe 8 hrs: also the finance department did not ha a clue: worst experience I ever had at CarMax in Tupelo MS

Ryan and Terry went above and beyond to help me get my Lincoln MKZ. This is our 3rd vehicle from Carmax. They make the whole process very easy! Excellent customer service. I love my new ride! thanks guys!

This was the first car for us to purchase at CarMax, but it will not be the last! The no nonsense pricing, speed of service, and friendliness of the staff made this the best car buying experience I have ever had. Jaws was our salesperson, and he was wonderful.

This was the easiest process of buying a car that Ive ever had. Staff was very friendly, knowledgeable, and professional. The selection of vehicles was great and you get the best price upfront without going through any hassle... I will shop there again.

Everything went well. The salesperson Rita was very nice and was interested in me getting exactly what I was looking for. Very prefessional. Great personality and explained my plan quite well. 5 star to carmax in training their sales people in getting us the size vehicles we need for our family size.

My sister bought a new Van from them and the transmission went out like 2 Months later they say they put a barnd new one in the Van but just 4 Short Months later it went out again and is now back In the Shop...

Was suppose to buy a car from this place, got it shipped here and never received a phone call about the car so I went elsewhere to buy a vehicle

Absolutely terrible, I bought a 2013 Hyundai Sonata. The engine went out within a month, and at this point they have had it for 2 months or so... We had a minor accident in the Nissan Altima rental but no structural damage or anything, plus our insurance payed for it . So Ryan had to take the rental back with very little information on our vehicles repair or timing regarding it despite how long they already had my car . He is taking advantage of the fact that my dad doesn’t know how to deal with scamming dealerships and even though they gave permission they won’t let me help him threw it at all to get more information on the vehicle . They are still asking me for payments and probably gonna repo my car soon even thought it’s been in the shop almost since I bought it. just because they will not provide me with even an update on my car. They say it’s at Barnes crossing but they swear up and down it’s not there at all. I’m so disappointed, and fed up to the point I almost just want my momey back. I’ve never dealt with such terrible service than I ever had with Ryan at Carmax in Tupelo . I really need my vehicle back tbh..... 🤨😡 I can prove all this with the paperwork and how they handle these kind of situations if your looking to buy a car and worried about their service standards or max care plans.

My car buying experience with Carmax was excellent from start to finish. Their website gave me the opportunity to ship a car from one of their stores in another state to my local area, and I received updates to track its progress as it was shipped to my location. Once it was here, a Carmax employee reached out to me and guided me thru the buying process. To alleviate any doubts I had about purchasing my car, they offer a 24-hour test drive to see how I liked driving it for more than just a few minutes (which is the only option most dealerships offer). Also, there was no haggling with the final price. What you see on the tag is the final price, which simplified the buying process for someone buying a car for the first time like myself. All the staff members were friendly, efficient, and helpful. I would definitely recommend Carmax to anyone who is considering a new or used vehicle. Two thumbs up!

I got a good car at a great price. Customer service was even great. It did not take long at all.

Good service. Able to shop online. Enjoying my jeep now.

This was our second car purchase from Carmax and I must say the customer service was just as good as our first experience. A great place to purchase a car!!

Rita, Jahmai and Johnny stayed late (1/2 an hour past closing) and overcame all kinds of issues to purchase my car at Top Dollar in the Tupelo MS CarMax. My son, my daughter, and myself are lifelong CarMax fans having purchased two, one with and one without a trade in as well as another outright sale without purchase! Jackson, MS, Lynnwood, WA, and Tupelo MS.... consistent excellent above-and-beyond service and treatment. HIGHLY recommend!

Very courteous, clean and professional. While it wasnt the result I wanted no hassling or other pressure. Good place to go.

My CaMax experience was fun and great they really cared about my needs. The people there was so friendly Ill recommend this dealership to anybody. Way too go CarMax 😀😀😀

I came in on my scheduled time n they were so friendly n knowledgeable n so helpful

I purchased a 2016 Hyundai Elantra on March 10, 2021 in Tupelo, MS and I am loving it. The sales lady we had was awesome.

Im a happy customer!!😊

I began my car buying experience shopping online. I was originally just browsing until I found my car. It was shipped to my local dealer for free for a test drive. While I was waiting, I was able to get my Preapproval for financing and my insurance ready. The day my car arrived I knew I wanted it as soon as I saw it. I only spent about twenty minutes completing the sale. They took care of the appraisal on my trade in while I was test driving. It was a simple and very great experience.

It was great. I was nee to the whole experience and they took excellent care of me.

Awesome service. We got an awesome deal on a great car with an amazing warranty. Our saleslady, Michelle, was super nice and very helpful!! Best buying experience ever!

She was very sweet

Weve bought from CarMax before and are shopping again, and it was overall a good experience. The people are very helpful and cooperative and its probably the easiest car buying experience weve ever had. Test drives are easy to arrange and take, and theyll work with you to bring a car in from elsewhere if they dont have your perfect car - possibly at no charge if its within a couple hundred miles.Downsides? A couple. I feel like, since you pay the set, no-haggle price, it would be easy to overpay if you werent a careful shopper. In addition, they tend to low-ball your trade in to some extent.Also, as they are not on commission, you may never talk to the same person twice, so whoever you work with will probably not know what youre looking for and youll feel like you start over each time. On the other hand, it does make for a low pressure experience.

Best experience i have ever had buying a Car. Very professional.

A great experience! Cody was fantastic. Always respectful and never once overbearing. I have shared my car-buying experience with family members and friends. This will be the absolute first place we look for future vehicles.

Superb customer service. Greatest car lot in Tupelo, MS to do business with. Jason with CarMax, went above and beyond and made the car buying process the most pleasant Ive had in my entire life.

The atmosphere was friendly an inviting. The process didn’t take long at all. I had a truck shipped to the Tupelo location. I got exactly what I wanted for the price I wanted. My saleswoman Rita was the absolute best. I’m definitely going back!

I bought a car from this location in April. I was suppose to receive 2 keys. One of my keys didn’t work. So I was told to come back and see the key guy. After going back and forth for months, he decided to just order me a new set of keys and reprogram them. I called earlier this week, and was told that the key guy only comes on Friday at 12:30. I arrived at this location at 12:15. I wasn’t greeted by the 5 people who were standing behind the desk. 2 of them were on the phone. So I took a seat in the lobby by the door to wait for the key guy. I waited until about 1 to no avail. At no point did any of the associates speak to me, ask did I need help, or why I was even there as I sat in the lobby and waited. At 1, I finally walked up to desk and asked “I was told that the key guy only comes at 12:30 on Friday’s, is he not coming today?” An associate responded,” oh he came early this week” and I responded with “so no one thought to tell me on Monday when I called that he was coming early? Everyone just looked dumbfounded and no one responded. At this point I’m just over the whole freaking experience with CarMax so I walked out. The service is terrible and associates aren’t friendly. I will be posting this review everywhere I possibly can because this is ridiculous.

This is my 2nd VEHICLE from Carmax..i wont buy from anywhere ELSE

Ms. Suzette did not seem very professional at all what so ever. Worst car buying experience ever.

The manager is the meanest person I have ever seen, his name is Josh Miller, Totally unprofessional, other staffs are nice, the other Carmax store employees are nice too, Tupelo store is a disaster.

The experience was easy, the first car I chose was not as great as the pictures. So I decided to chose another one.It was clean and ran good, however I got a check engine light the 2nd day. Returned to CarMax and they sent me to the Dodge / Chrysler garage. They replaced the ECM and the gas seal .Car has been running good since.The process is easy, however CArMax will not give you full Kelly Blue Book price, they will knock off anywhere from 1k to 3k off the price.... but they really do make it simple.

Had my appraisal and financing all done before I even arrived thanks to their team and website! When I got to the Store itself they had everything ready. All I had to do was show up, test drive, sign my paperwork, and then go home! 10/10.

The customer service here is AWFUL. Our “salesperson” was really not interested in helping us out. We had to wait 30 minutes just to see someone. Only 37 cars were available to buy out of 100’s. Will NEVER go back.

The associates at Tupelo have been very helpful. I highly recommend purchasing a car from this Car Max location!

My experience at carmax was pleasant. Salesmen were helpful. Would certainly use them again in the future.

Excellent experience. Have purchased 3 cars over the years fron Carmax and just sold 1.I think I could do slightly better negotiating with a traditional dealer, but the money difference would never be worth the time, effort and added stress.

Carmax has been by far the easiest buying experience I have ever had. Every one was friendly and welcoming, answering all my questions with a smile. I was lucky enough to find my vehicle at a close enough Carmax in another town so that there was not a transfer fee. When it arrived, I was promptly notified and went for a test drive. The truck was everything they said it was, and no surprises. I high;y recommend Carmax and would not hesitate to buy there again.

My mom got her new Christmas present from here

Good experience. Friendly. Car selection was low for what we intended to buy.

The vehicle that I paid a transaction fee for should NEVER had passed inspection. The dash board was coming apart and the inside had not been cleaned properly, even the seat belts had stains. I have been waiting for weeks to get the repairs completed and car cleaned. On my 3rd trip to pick up the car to try it out I find that the seat belts are STILL stained and that the spare tire equipment is missing prices and the seats seem to be very worn ( deep wrinkles in the leather)

They make car purchasing a great experience. Ive been looking at dealerships and always being pressured into out of my budget vehicles, higher payments than i budgeted, and longer payment terms. My credit is not perfect but carmax let me finance through them and you can also have free shipping of a vehicle they do not have in their lot! You see upfront what your apr is, you see the term/payment rates, and also free vehicle reports. Id recommended anyone looking for a vehicle to check this place out. I had a great experience here.

My sales rep Charles made everything so easy, and so did the the guys at the store. Great customer service throughout the whole process.

I have purchased 3 vehicles from the Tupelo store and have never had a problem. They are courteous and professional and make buying vehicles seamless

Great place for a safe, smooth, efficient purchase.

The place to buy a ride

Great customer care and wonder staff

The experience was amazing. Very nice people and they also show their customers appreciation. I will also will be buying an automobile from them. Thanks Carmax.

Staff was extremely helpful. Customer service (out of Atlanta) was a step above any other dealership I have ever worked with (thank you Anessia!!!). The staff at the dealership went above and beyond, even helping with financing out of state taxes, calling tax assessors to get the numbers correct, etc, etc (just fantastic people - thank you Rita!!!). The location itself was very clean. Very nice selection of vehicles. Everything about the purchase was painless. After this transaction, I am now a CarMax fan!

It was low pressure, Johnny helped us find the exactly what we wanted.It took a couple of weeks for Pacifica to arrive but big deal.

I had a couple of vehicles that I took by the CarMax Dealership and had appraised. I did sale one of them. Great place to do business with. I really appreciated the customer service person that took care of the process. Very easy and efficient..Highly recommend CarMax for all aspects of car sales/purchase.

Great place to buy a car

Carmax has nice cars 🚗 it’s steps you have to go through to get your dream car, but I would recommend anyone that wanna buy a car to shop with carmax.❤️

Really good experience

Johnny was the absolute best !!

Im so disappointed with this location of Carmax. I helped my mom find a use Buick Regal online. After making the purchase I expected the car to be detailed and cleaned. I wish I could show pictures of the very dirty interior of the car. This is extremely uncouth. I will never allow one of my family members to purchase here again.

Amazing place helped me find what I wanted and it was easy smooth and quick!!! Amazing place recommend for anyone who’s looking for a vehicle

This is the second vehicle I have purchased from Carmax, and the service has been excellent both times! Johnny was fantastic! He didn’t push to get a decision, he was not annoyed by the fact that I wanted to test drive several vehicles, and we left feeling like we had made a friend. The best car buying experience I have ever had!

The people that worked with me made me feel as if they were just as excited as myself to be getting me into my dream car. I love my Challenger and if I plan on ever trading it in or upgrading I will definitely be going back to them.

Truck was sold to me with wrong tires...Not truck tires...and I tow at times...will call tomorrow hope they fix this issue

Car had only one key but dealership put it in writing they would get a second key for the car. Its eight months later and multiple phonecalls, still no second key.They want to charge $176 for the key now. Called the local Hyundai dealership and was told key costs around $100. They are not wanting to honor their written agreement. Beware. Corporate has been contacted. BBB is next phone call if not resolved.

Don’t expect to get a vehicle shipped to you. I requested one from Nashville. “Lamar” called me approved everything waited for a week no one ever called. Finally called them. They had no idea what I was talking about. So the experience was to say the least disappointing. I would not use car max. Carvana for me next time

Lazy guys

Ordered transfer of car I was interested in and they called when it was delivered. 3-4 days. They then set up an appt for me to come test drive with no obligation at all. Either I liked it or not. Absolutely no pressure at all during the whole experience. Jim the rep that helped me was very friendly and professional and went out of his way to make sure I was happy. He even washed the car (which was not his job” “or at least I don’t think it was” because the person that did it the first time didn’t do it how he thought it should’ve been done. I’ll shop no other place when I’m in the market for another vehicle.

Best experience!

Great company to buy a car with. We had some difficulties with the whole process of buying, returning, and buying another car (long story...) but throughout the whole process CarMax made sure we were taken care of and they did their part to make sure the final vehicle was exactly what we wanted. We’ve bought a vehicle from CarMax before and will continue to in the future as well.

Easiest car buying experience Ive ever had.

Quick, friendly, professional service

Had an awesome experience my car was exactly what I wanted. The car buying process wasnt long at all like I expected. Great customer service. I would recommend buying a car here because I would purchase here again. My consultant Josh was great and friendly asked if I understood everything and made sure I was ok with my contract before buying. All around great experience!

My fiance and I went there about two weeks ago. The young man that helped us was named Jamai. He was very helpful. We left with a Hyundai Elantra. The Carmax experience was a good one. They are very organized. I liked how they had all the details about the cars in the windows. They also give you a rundown of he cars history.

My experience with carmax was great. The online staff was very friendly and she help me find the right vehicle that I wanted. Due to the COVID-19. My vehicle had to be transferred to the tupleo location and she kept me in the loops of when it left GA and when it arrived in tupelo. I purchased my vehicle in May8,2020 and havent had any issues yet. I can say from these reviews different stories for different people. I would definitely choose them again.

So far so good only had my 2017 Tahoe 2 weeks! Jason and Johnny was the best and nicest salesmen I’ve ever met, no pressure!Rickey Crawford2018

Not fair prices

It was terrible at the tupelo Ms CarMax. It was an orange guy there that was very disrespectful and didnt know alot of the information that was needed, I guess it was his first day there Im not sure but my overall review being there was horrible they didnt practice social distancing and orange guy and a few others didnt have any mask or protective gear on.

No hassle shopping. Lots of different makes and models. Price is straightforward and no sales folks hound you. Makes buying a car much more pleasant.

Great customer service and enjoyable car buying experience

Ill definitely be back when I purchase another vehicle..Great service all around!!

From start to finish Rita was excellent..Explained everything took time and had outstanding patience...Already been recommending CARMAX TO EVERYONE!! I LOVE MY EXPERIENCE WILL BE BUYING FROM THERE AGAIN😁

They got me my first car and it was a smooth process other than my sales rep with a little self bias I felt personally. The manager of the store Jarvis was a big help to me. I will definitely recommend buying from this store. The only thing wrong is one of my key fobs and lights weren’t in the car but they took care of that pretty quickly.