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Peltier Subaru
3200 S SW Loop 323, Tyler, TX 75701, United States
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Peltier Subaru
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Ke
Review №1

This dealership not only sells a quality vehicle, but employs quality staff. I went to visit on a trade up offer, and left with a new Subaru. Grant in sales, and Matt in Finance made the transaction seamless. From obtaining the payments I could afford to the vehicle that I was searching for. In this tight vehicle market with so few available due to computer processing chips, it was great to have professionals to work with.

Ti
Review №2

Was in Tyler for Dr. appointment and decided to see if they could squeeze me in for service on my WRX. They were more than accommodating, getting me in with only a 15 minute notice! Danielle was my advisor, and she took expert care of me and my car. Service with a complimentary wash took about 30 to 40 minutes. Very efficient. Loved the digital inspection and ease of getting in and out. I am a Service Manager for an independent shop, and they schooled me on customer service! Great job folks, Mr Peltier should be proud!!

Br
Review №3

One word...Excellent. Niko, the salesman, handled all the questions and provided timely and accurate information. I didnt feel pressured or coerced. Dorian, finance director, handled all the paperwork and questions to get the vehicle out the door. I appreciated his honesty during the transaction. The team took the time to get to know us and made us feel comfortable. My first stop for car buying in the future. The dealership is a 90 minute drive from home but Id drive twice that to do business there again. Be sure and ask for Niko!

Ca
Review №4

Everyone is very pleasant and professional to work with. They give prompt service and their sales staff were good to deal with.

Gy
Review №5

Kasey is great. I traded in my 2019 2SS Camaro and bought a 2021 crosstrek sport. We went back 2 weeks later and traded in my hubby truck on an outback. We love our Subarus and the service here. Ive put a 2 inch ready lift, new rims, new tires and a roof rack on mine so far.

Ri
Review №6

Salesman Jimmy was wonderful as well as the entire finance department. 45 minutes and a new 2021 Subaru Ascent Premium. Ask for Jimmy and tell him Richard sent you

Fo
Review №7

Yesterday was the first day I visited and took my WRX in for some service work. The service department is hands down the best I have dealt with. Also the sames crew welcomed me. The GM is a great guy and doing a great job with the dealership.

Ro
Review №8

The team is extremely nice & professional! I highly recommend Niko.

To
Review №9

Well, we went there to look at a ford truck. But after some try out driving we finally drove a 2 yr old. Subaru. Home. We both absolutely love our new car. So we rate both the dealership and Dino as A # 1.

Br
Review №10

Very nice staff. Love the Outback we bought

da
Review №11

Continuing Faith in Christ Ministries And Daryl L Davis Youth Foundation Would Like To Send A Shoutout Of Love And Thanks To Peltier Subaru General Manager Mr. Jeremy Jones And His Team Of Support Led By Mr. Kenyon MitchellWe Would Like To Thank You All For Your Sponsorship And Support For Our 4th Annual Back To School Fun Day With Your Sponsorship And Support We Were Blessed To Be A Blessing To Over 200 Youths In Our Community And City With Backpacks And School SuppliesThank You All So Much

Ma
Review №12

Visited on a Thursday and they still had a number of customers coming in and waiting at the lobby (about 5-6 at a time). They dont have loaner cars available and the wait could be longer than expected. Plan on being there without having another activity after because it could take time. Although, their video inspection is thorough and convenient!

Sa
Review №13

Service with a smile every time! Always welcomed and well taken care of, complementary coffee and snacks in the comfortable waiting area make car service visits enjoyable. Buy your next car there, you will be glad you did.

Ka
Review №14

I had a *fantastic* experience with Grant and Matt. If youre looking for a Subaru, this is a great spot. Friendly service, pet tag station, and you can bring in your pup! I also love that the dealership donates annually to a local shelter. Thank you for helping me find my new car! Now I just need a kayak 🙂

St
Review №15

Peltier Subaru for the best exp! Ive been through a number of car purchase experiences over the years, and even at best they were gruelling. I have to tell you I had a far better time with Ben Dickerson at Peltier Subaru.Every step of the way the team there were open and straight up with me. I never felt pressured. Ben got me a fair deal and I was pleasantly surprised when their financing beat my CUs rate. I would highly recommend them to you!

Co
Review №16

My husband made an appointment to have his car diagnosed at the service center because the check engine light came on. He dropped his car off at 4 per the appointment and they refused to diagnose it that day because they dont diagnose that late even though he specifically had requested it when the appointment was made. They kept it overnight and the next morning they told him they will diagnose it at 2??? 2 hours before their cut off???? They finally texted him a list of services they recommended. He called to get clarification on a few of the services and couldnt get anyone on the phone to answer. We both called multiple times because we NEED a second car and no answers. We arrived back at the service center and he asked for an oil change so we can go. Weve been sitting in the parking lot for an hour while his car just sits outside. Ive spent 3 hours total sitting in the parking lot over 2 days waiting to hear ANYTHING about this car. Terrible service. Terrible communication. Do NOT recommend Peltier Subaru service shop.Update: We spoke to Jamie, the shop manager, and she sat with us and clarified the estimate and all of the issues we had with Peltier. All of the miscommunication was cleared up we left in a much better mood. FYI, diagnosis STOPS at 2 pm so if you make an appointment for that reason, make sure you call and verify that they will diagnose.

El
Review №17

The best customer service Ive experienced with any vehicle.

El
Review №18

We want to personally thank our Amazing salesman Dorian Madison for assisting us in purchasing a Toyota RAV4 on Wednesday, October 14! He was courteous, Good listener, knowledgeable, and was able to help expedite paperwork which always takes hours to do whenever buying anything major! He also went the second mile in picking up our vehicle in Longview (on his day off we might add—-because He knew it was my only day off to look for a car).All these factors tops our experience of purchasing My vehicle with Peltier Subaru!! Great customer service, great quality product at an amazing price!! Thank you Dorian!!!

Jo
Review №19

Bought a car people were real nice just took alot of time.

Ch
Review №20

All my Subaru service is done here. Just bought WRX STI. Staff and managers made the experience just delightful. Service team is so accommodating!

Co
Review №21

Great Service all the time when we go. It the only place in Tyler that we will go to get our truck inspected.Keep it up Peltier Subaru also the wait time is not long 20 minutes tops.

Li
Review №22

GREAT! Thank you for supporting People Fur Pets!! Our dog was is now a clean girl.

Gi
Review №23

While the people I spoke to in the service department are fantastic people. Meaghan was awesome! I spent $3100.00 to get my car fixed. They said they would do a 29 point inspection, got home and my husband noticed my brake light was out. I was also disappointed that my car wasnt even vacuumed out. Every other dealership I ever had work done at they cleaned off my dashboard and my car was vacuumed out. Maybe I was expecting to much.? Again I love the people but after spending that kind of money I expected a little more.

An
Review №24

Very friendly service coordinator. Danielle was professional, friendly, and very efficient. They even washed my work vehicle after they completed servicing it. Placed paper in the floorboard so their shoes would not mess up the floor mats. Awesome!

Ti
Review №25

Loved my experience! Ask for Robyn, tell her I sent you! Her and Matt will work magic and get you in a vehicle!

So
Review №26

Bought an Outback in July 2020. Did not receive tags until December and that was after multiple calls. Many calls and messages were never returned by the salesman, Michael. I had difficulty reaching the sales manager and was not allowed to talk with him until I asked for the general sales manager. I would love to talk with the General Sales Manager to discuss the poor customer service. The vehicle was not purchased under my name but I made a significant down payment on the vehicle.

An
Review №27

Disappointed. Horrific Experience. Sales Manager was terrible. I called about a vehicle of interest. They came back with terrible offer. Then psycho dialed me (called repeatedly until I finally answered the phone) was rude, presented a terrible high pressure, old school sales technique. I mindfully expressed I was working and placed a client on hold to answer the call and continued pushing. THIS IS NOT HOW YOU SELL A CAR!!!! -Lost ALL opportunity for my business. Good luck to whoever works with these guys. Just all around awful.They disclosed the vehicle had frame damage and still were pushing KBB full value. I just closed a deal for my friend for a near twin to this vehicle, (same model year, similar milage and more options) in perfect condition, no damage for $1000s less, and the dealer was very courteous and respectful. There are obviously better options out there.

Tx
Review №28

Came in for routine stuff, decided to wait since it was just an hr.I had to move seats 3 times to avoid customers not wearing masks . Employees are, why aren’t u enforcing it inside for customers ?Yeah I could have waited outside but it was raining & humid .The girl that had to clean my seat after each move didn’t look happy but honestly that’s just too bad .DO THE RIGHT THING.Imho this practice of not enforcing masks negate all the other things u r doing like cleaning etc. this is a virus transmitted via droplet, masks have been PROVEN to limit transmission along w social distancing . At least u have plenty of space that I could move around & avoid those people, thus I gave u 2 stars for space .

Er
Review №29

I would call ahead of your visit if you want to test drive a car your looking at just to make it faster but great staff all around. Still happy with my 2015 wrx too this day.

Ae
Review №30

Great dealership. The people are always helpful and professional. When I first came here it had only been open a couple months and they have been great every time.

El
Review №31

These people are so nice! They went the extra mile to get us the vehicle we wanted.

Da
Review №32

Very good dealership. I highly recommend

Ra
Review №33

Great people and very friendly.

Jo
Review №34

Had a great buying experience with Dorian Madison yesterday. He was meticulous in taking care of my every wish. He is an outstanding asset to your dealership.

Pi
Review №35

If only their service didnt screw up my daughters suv, and right after they bought a brand new WRX from them. Nice job!

Ro
Review №36

They were great from the phone call before I went to look at cars till I drove home in one I wanted Very friendly and appreciative staff.

Su
Review №37

Great, have purchased two cars. Service has been really good good too.

Mi
Review №38

I had a great experience buying a used car here. The staff bent over backwards to make sure I was happy with my purchase. No pressure, just friendly helpful service. Thanks guys!

Ra
Review №39

Our Subaru journey originally began wwwwwaaaayyyyy back in North Carolina in 2016 with a Premium Crosstrek (Felicia 1.0) from Raleigh, NC. We moved to Fort Polk, La that same year. We have family up near Tyler and were in the area needing an oil change. Long story short we walked out with a 2015 Touring Forester as my husband was not comfortable in the 2016 Crosstrek (I dont remember the salesmens name). The Forester (Gertrude) was our only car for over a year. We first met Dorian when we were in town, again, to look at the Ascent. Wonderful car, but we werent quite ready for it yet. We also looked at the 2019 Crosstrek too. We finally decided to purchase another vehicle, several months later, another Premium Crosstrek (Felicia 2.0). This time a 2019. For whatever reason the 2019 Crosstrek is designed way better than the 2016. Again, we only had one car at the time, I was away at a conference with the car and my husband was having to ride his bicycle 8 miles one way to and from work. Needless to say, in this Louisiana heat he got tired of riding his bike. Ill give him props though, he lasted over a year. He literally called me, told me to call Dorian, tell him what I wanted and to have him call us when the car was in. Momma got a brand new ride! My husband is comfortable in the 2019, we even drove all the way to Myrtle beach, SC with ZERO complaints from the highness! Anyway, we went in for services yet again, as we are about to move to Colorado Springs, CO and were needing extensive service done on the Forester (Gertrude). Roughly around $2500 worth. We put many miles on the Gertrude, over 111000. A lot for only being a 2015. I stated to my husband that he might as well get a new car and use the $2500 that we would have spent on repairs on Gertrude as a down payment on something new. Well......we told Dorian to make it happen and we walked out with a new car that same day! Helga is now apart of our family and we couldnt be happier with her (2019 Ascent Limited). Thank you so much Peltier Subaru, and Dorian, we are customers for life! Next up, (Name TBD) WRX STI for my graduation present to myself for completing my PhD!PS: With the Ascents 5000lb towing capacity we impulsively purchased a 26ft camper (2019 Sun Trail 215BH) the very next day from Gander Outdoors! What can we say, it was an expensive weekend! YOLO!Also, of note, there are 3 Subaru dealers closer to us than Peltier Subaru. We went to two of the three for oil changes, but we have standards and those standards were not met like they have been extensively met at Peltier Subaru! Dont go anywhere else! Go see our man Dorian and tell him that Mitch and Rachel sent you!

Si
Review №40

Not many cars available

Am
Review №41

Buying a car was never so enjoyable! I only wish we’d started at Peltier Subaru in the first place. Our salesman, Grant, was very impressive with his knowledge about the car we wanted to trade in, and all the options on the table as far as Subaru had to offer. He was patient, never pressuring, and he and the entire staff were authentically friendly and very courteous. The experience felt genuine, and like we were truly cared about and not just a number or sale to them, and that meant so much. 10/10 recommend Grant and Peltier Subaru team!

Ma
Review №42

Great group of guys. Go see Damien the salesman!!!

Sy
Review №43

Very nice and good staff, very helpful.

Sc
Review №44

It was a pleasure to do business with Peltier and with our salesman Glenn Dobbs. Got a great Subaru Ascent at a great price. Everything went pretty quick and easy.Scott

Ja
Review №45

Danielle and the rest of the Service team are awesome! Thanks yall!

J.
Review №46

We love our new 2019 Forester Sport! The Sporty look of orange and black trim add flair with any color choice chosen! All the safety features make it a vehicle worth keeping for a long time to come. Traveling near or far is no big deal, that’s how comfortable it is to drive! Awesome 😎

A
Review №47

I went to Peltier Subaru for our plates and looked for our sales consultant, Grant, but he wasn’t in. Another sales consultant, MICHAEL A. (I couldn’t remember the exact spelling of the last name, sorry) was the one who immediately and graciously attended to me instead. He installed the plates and took care of the other requests I made while, at the same time, answered my other inquiries. Friendly and accommodating people there. I would surely recommend my friends to come and check that place if they’re shopping for vehicles in the future.

Da
Review №48

After purchasing a 2017 Subaru Forester XT, I had high hopes that I would be able to hand the car down to my daughter when she turned 16. However, that will not happen. After having my vehicle in for service numerous times my car was never fixed properly. On December 25, 2019 the motor blew a piston on our way to visit with family. I have not had a vehicle since January 2020. Peltier took the loaner car back after finding out that my insurance company was not going to pay for the damages to the motor. Insurance company states there was no water at the fuel rail but Subaru mechanic claims there was 80% water in the fuel. SUBARU does not honor their word nor their warranties. SUBARU will find every excuse not to honor their warranty. Peltier Subaru deserves no stars.

Da
Review №49

Ive had great service everytime Ive taken my Forester in. They are always friendly and have never tried to hard sell me on unnecessary repairs.

Ja
Review №50

I bought my second Outback from Peltier. My husband was able to negotiate the deal by phone and text. Grant made the process very easy and convenient. I spent maybe an hour there total getting them to give me a trade in value and signing all the paperwork. I love my new Outback as much as I loved my first one.Edit- While the sales part was great the follow up has a lot to be desired. The delivery man was not there when I picked up my car. I was told he would contact me in a couple weeks and have me come in so he could explain all the tech stuff to me. He never called and I finally got an email from him. I wanted to know how to make the car not automatically lock the doors. He didnt know how to fix it, an email I got a week after I asked the question. I googled it and fix it before he got back to me. So if you have questions after the sale maybe best to google it.

jo
Review №51

Grant was wonderful during the car buying process; he was very kind and patient in getting me the car I wanted for a very reasonable price. The entire staff at this dealership is top rate in all capacity. I would highly recommend Grant and Peltier Subaru in Tyler to anyone who asks as well as to all of my friends and colleagues!

Ja
Review №52

Shopping there for a vehicle yesterday. Salesperson was fine. No problem with him. When he took a request from me to his manager he was told by his manager that he was too busy for me. How is someone too busy when I am one of only two customers at the dealership first thing in the morning and the other customer is talking to a salesperson in the lot? I was considering buying a vehicle there that morning but as soon as I was told they didn’t have time for me I left. Sorry Peltier but you will not get my business. Bought a car across the street. Excellent service there and made me a great deal. I feel sorry for the salesperson. He said it was his first week and could definitely tell he was new. Manager screwed him out of a potential sale.

Ch
Review №53

Dorian worked with us looking at a Crosstrek and Ive never had a better experience with a salesman in my life. He wasnt shoving numbers or any random things down my throat. He didnt try to sell me the most expensive thing, he took his time to get know me and what I liked so that he could tailor my best options off of that. Highly recommend this place and even more highly recommend Dorian 👍🏻

Ol
Review №54

I scheduled an appointment for an oil change while on vacation. Although i was not a regular customer the experience was great. They treated me with respect, were quick, and gave treats to my fur friends.

Ma
Review №55

I had a great experience working with Dorian! During my first visit to the dealership he answered all of my questions and was super knowledgeable. He was even happy to stay late and locate the exact car that I wanted. Dorian kept me up to date on the arrival date of the car that I chose and it arrived sooner than expected. He helped ensure everything went smoothly and that I was happy on the day that I picked up. Overall I would definitely recommend Peltier and Dorian to a friend.

je
Review №56

Best customer service!!!

Ro
Review №57

I am blessed to have met such amazing people. Very professional and they go to great lengths to ensure satisfaction. I am very pleased with my purchase ❤️

Ma
Review №58

Meaghan was my service advisor, even though I showed up at 9 am without an appointment, she was able to have my car evaluated quickly. Both wheel bearings were bad, she had the parts and said they could do it today. It was going to take 3 hours so my dog Penny and I waited. Meaghan knew I had a doctors appointment at 130 and said she would try to have it done. I hadnt planned on being able to get it fixed so didnt have a phone charger. One of her associates was so kind, I am sorry I didnt get her name, to let me borrow her charger so I would be ready for my Telehealth appointment. My car was ready by noon and I was able to get home safely. I know this is long but Meaghen did a great job keeping me informed of the process. Her associate was a lifesaver with the phone charger. Peltier Subaru has great customer service. I heartily recommend them for sales and service!!

Mo
Review №59

I Felt very at ease and was very confident by shopping local. This is my first New Car ever!!! 60 years. I have always had a resistance against sales people and their catch phases. My salesman, Marcus, was a very kind and gentle person. I was allowed to objectively think, come home without a pushover & do my homework. My husband & I were much impressed and we were able to make a better deal than buying used or from an out of town dealership.

Ra
Review №60

Daniel in parts is the bomb. VERY knowledgable and talked me into 3 other parts I didnt even know I needed (which werent very expensive by the way).Excited to be doing business with you!Ramsie AterParts ManagerGorman McCracken VW | MZ

Am
Review №61

Exemplary customer service provided by a company that truly cares!!!! I absolutely love this dealership! We just bought our second car from them this week. Their facility is spotless and inviting. There are refreshments provided while you wait.They always have a wide range of vehicles and pricing. They always complete repairs within the warranty package you chose without any issue.

sh
Review №62

We had a great car buying experience at Peltier Subaru, thanks to our salesman, Dorian. We live two hours from the dealership, so when we found a used car we wanted online, we contacted them to get more details. Dorian was able to answer every question we had about the cars condition. He was so enthusiastic about the car, that we arranged to test drive it. He sent us more pictures as well as two video clips. When we arrived the car was freshly washed and waiting up front for our test drive. The car was just as perfect as Dorian had described. Dorian made the purchasing of the car go very smoothly, and a short time later we were heading back home in our new to us car.

Ch
Review №63

This was my first time buying a new car, and also my first time buying one from a dealership. The professionalism and courteousness of everyone at the dealership was outstanding. Definitely a refreshing experience from when I accompanied my friend buying his car at another dealer.I can say for certain that Steven in sales is the most genuine person I have ever spoken to at a dealership. He helped me from start to finish and even had the car I asked about on the phone pulled up and ready for me when I arrived.Their financing department went above and beyond to help me get the financing and especially the interest rate I wanted. I felt like they were on my side, not the banks side.I am so happy with my new car and plan on being back if I ever need to replace my Subaru. Thanks again guys.

Sa
Review №64

This is my third time buying a car from a dealership and is the best experience I have had. I worked with Glen and Ben. Neither of them were pushing to make a sale. Thats how it should be!

ca
Review №65

I had the pleasure of working with Marcus and I would highly recommend Peltier Subaru of Tyler for your next car! The whole team was very pleasant to work with. I really love that they are dog friendly and have a dog park right behind them! Thanks again Peltier Subaru for helping me find my new ride! 🚙💙

Da
Review №66

Not good no communication

Hu
Review №67

Great buying experience! I highly recommend Steven. He was very knowledgeable, easy going and friendly. He wasnt pushy at all and was very easy to negotiate with. The car we bought had one small issue that they agreed to fix free of charge and they gave us a very nice loaner to drive until it was fixed. Steven called me as soon as the car was finished but I couldnt make it until after they were closed for the night. He met me after hours with the car! These guys definitely value customer service and its not just about making a sell to them.

Am
Review №68

Matthew was truly amazing and spend a lot of late hours getting me my perfect car! I love my Crosstrek 2019! The ladies in the service department are really sweet and professional as well!

En
Review №69

Since the very first email I sent out asking about a vehicle Marcus was on top of it! Walked in thinking we were going to buy a crosstrek for my wife but she fell in love with the 19 forester sport. Marcus was very knowledgeable and not pushy at all. He walked us through all the features the vehicle has and explained everything. Out of all the dealers we have purchased vehicles at this was by far our best experience.

Ri
Review №70

Great visit and enjoyed working with Chase. Great young man

St
Review №71

Got a good deal on a good used Subaru Outback at Peltier Subaru. Discussed the car and negotiated the purchase over the phone and through text. Highly recommend Grant. He was responsive, easy to work with, and happily accommodated an independent inspection of the car. I came in from 1 1/2 hours away, and the car and paperwork was ready to go when I got there.

M.
Review №72

I highly recommend Peltier Subaru and our sales consultant Dorian Madison. It was our first time looking at Subarus. All of the staff was courteous and helpful. Dorian was especially knowledgeable, professional and friendly. He made buying a new car easy and fun! In less than two hours, I drove onto the lot in my trade-in vehicle, had a thorough test drive and explanation of all the Subarus features, and drove off the lot in a new Subaru that was detailed and full of fuel. Dorian made it a great experience from beginning to end!

Ti
Review №73

From our first contact with Grant he was wonderful to work with. He was willing to work with us on price and went above and beyond to ensure that we purchased the vehicle from him without being pushy. We LOVE our Forester and will probably be Subaru owners for quite a long time. We would highly recommend Peltier Subaru for their professionalism and an all around wonderful buying experience. They are first class and so is our new Forester! Thanks to all of you at Peltier!

Ju
Review №74

Grant was the best. Helped me get a car I wanted and got it for a good price. Best place to go in town for a car! Will definitely be coming back from now on! Thank you Grant and Peltier Subaru!

Br
Review №75

Grant was the best. Helped me get a car I wanted and got it for a good price. Best place to go in town for a car! Will definitely be coming back from now on! Thank you Grant and Peltier Subaru!

Da
Review №76

Hi. I purchased a very nice vehicle yesterday from Nick Cortinas ... a 2012 Ford Fusion. He was extremely personable and knowledgeable about the vehicles we were talking about, and he was a straight shooter. I was even able to conveniently trade my old vehicle that I didnt think was going to be part of the transaction. I would recommend anyone looking for another vehicle to hook up with Nick. And I enjoyed talking a little football with him about some local athletes! ; )If I had a criticism, it would be about the financial services part of the deal, and is true of ANY dealership. It is always about the monthly payment vs the cost of the things being purchased. It is very easy to find yourself with a low monthly payment but not understanding the terms of the loan and the pieces included in it (although all this is eventually fully disclosed). It is possible that a customer needs the lower payment, but for most, it is a smarter deal to have the lower interest rate that comes with a shorter term of the loan (and higher payment). I think Im just saying that every buyer should be sure they know what their financial needs are for the loan and other offerings.Having said all this, I liked the financial guy too and was very happy with the terms that we worked out. And, they shined up my new purchase to make me proud on the drive home that should last me many years. So thanks to all the guys and gals at Peltier Subaru, especially Nick.Dane

S
Review №77

Friendly and professional they always takes the time and explain everything in great detail

Je
Review №78

Fast friendly service if you are in person. I have found that you really cant get anywhere over the phone as far as any questions in reference to service and parts. Sometimes they call you back, sometimes they dont. Sometimes they call you back, but dont know why they are calling etc.

Br
Review №79

Excellent experience and well worth the drive from North DFW area. Grant was extremely helpful throughout the process which started with email communication. When we arrived at the dealership, the car we wanted was ready for us to see and closing the deal was very fast. Would highly recommend Peltier Subaru. Grant and the whole dealership team made us feel at home. Very kid friendly. Thank you for such a great experience and a great car.

T.
Review №80

Compassionate with my Sons disability needs. Worked hard to find just what we needed

J
Review №81

Just purchased a 2018 WRX Limited at Peltier Subaru. I had a specific setup I wanted and I price i was comfortable with, and they made it happen. As a former employee of Peltier, I almost expected my experience to be more relaxed than it was. But, my salesman, Grant, did not shortcut the process. My test drive was informative. Even though I had researched the car beforehand, he showed me things I was not aware of. The delivery was equally detailed. Jeremy made the signing process transparent and smooth. I appreciate that everyone maintained a professional approach, but still made the process fast and fun. If youre in the market for a Subaru, give Peltier a chance to work for you. Thanks Peltier!

Ma
Review №82

Pleasant experience from start to finish. Dorian, Matthew, Casey and Amber were all great to work with.

Ma
Review №83

Found a car online that I liked so I went to the dealership. Once we arrived we immediately had Steven there helping us find the vehicle as well as test driving it. Even with my iffy credit we were able to make a deal and I got to drive it home. Will be doing more business with them in the future and would recommend.

Tr
Review №84

They are very helpful and informational. They answered every question I had about staying under warranty. Very polite and professional team.

K
Review №85

Had such a great experience buying a new car at Subaru. Everyone was very nice and helpful. Steven, Nick, and Tyler made the experience very pleasant and were courteous and accommodating. This location was generous with the financing terms. Will definitely be recommending this place to friends and family looking to buy a new vehicle.Update: Upon inspecting the vehicle the next day I noticed a small scratch on the back left end of the vehicle. In my excitement of buying a new car, I forgot to inspect the backend prior to leaving the lot. The Subaru team were courteous and offered to fix the scratch when we called them. If you are thinking of buying a car I highly recommend this dealership. A+ service.

Kr
Review №86

Excellent experience at Peltier Subaru. Staff was very friendly and knowledgeable. Did not try to push me in any specific direction on a vehicle, and did not try to sell me things I did not want. I would recommend to friends and family! Thank you Dorian for your time and patience!

Ka
Review №87

I bought my first grown up car at Subaru. The exceptional friendliness of everyone is the first thing I noticed! I had spent a long time looking for a car and had a good idea of what I wanted. I chose a Crosstrek and it is everything and more than what I had expected! Its so fun to drive and I feel safer than ever! Shout out to Dorian for being an awesome salesman and truly listening and understanding what I wanted in my vehicle.

Ci
Review №88

Great people! Great service!

Ma
Review №89

We recently bought a new Forester for Peltier Subaru and we LOVE it! We didnt know anything about Subaru when we walked onto the dealership, but our salesman Taylor was so helpful and educated us not only on the specific car we were looking at, but Subaru in general. We walked away happy campers. the manager Jeremy Jones worked really hard to get us the car we wanted at the price we needed. We will definitely be back in the future and would recommend anyone to go check out Peltier Subaru in Tyler. Thanks to all the staff for making sure we were comfortable and not pressured during the entire process!!

Ko
Review №90

I went to this dealership to buy a car, they were not able to help me but sent me across the street to another dealership! Yes I said that, they knew the other company could help me out since my credit isant so great. 2 days later I left in a brand new 2018 Rogue!!! I’m so happy I went here!

L
Review №91

Wonderful experience from start to finish. Nick Cortinas was our Sales Consultant and he could not have been more helpful, knowledgeable, courteous and understanding of our needs. The Subaru sold itself. I would highly recommend this dealership and this Sales Consultant (although I met a couple others too and they were all extremely professional and not pressuring in any way). Find Nick and ask him about his own Subaru! Great brand, great safety, great reliability, great service and best of all great people here at Peltier Subaru!

De
Review №92

Love Mike Terry and the crew! I’ve had several Subarus and I love each and every one of them, a car I feel safe in and I love. The crew is all great there as well! They actually delivered my car to me and picked up my year old Subaru that I had traded in! They made it so easy!

Ji
Review №93

Buying my Subaru was the easiest car buying experience I have ever had. The entire staff was a pleasure to work with. Steven, my sales associate was incredible. He made the whole transaction go smoothly and followed up on every detail to make sure we were happy. You cant go wrong with Subaru or Peltier

Mi
Review №94

I had an amazing experience getting my car from Subaru Peltier! They were so accommodating and willing to make a fair deal. The people there did an amazing job in making a stressful decision as easy as possible. Steven Hullum (one of the sales representatives) was very considerate and did his utmost to provide me with a vehicle that fit my budget and expectations. Over all it was a great experience!!

Da
Review №95

Very easy to deal with

Fr
Review №96

Purchased a used Subaru from Grant Seiffertt and had an excellent experience. Grant was very friendly, wasnt pushy, and got me the price I wanted. Ive bought many cars, both new and used, in my lifetime, and this was the smoothest transaction Ive ever had. I highly recommend buying from Grant.

Je
Review №97

My salesman Taylor Brewer went the extra mile when demonstrating the car, literally. He just kind of when along for the ride, allowing me to stop and ask opinions of family members, answering for them the same questions I had asked. Taylor never let us feel as if we should hurry even though I believe the dealership thought we had kidnapped him. It was an enjoyable experience and everyone was helpful.

Gr
Review №98

I recently purchased an orange 2018 Crosstrek from Peltier and it was a great buying experience. I was actually in Italy when I first did my inquiries for the vehicle and Grant had no problems helping me out and finding the exact car I wanted. For about a month he helped answer all of my questions and even had cars traded around until the perfect one was found. Nick helped me when I arrived and made it easy to get all of the additions I wanted to car. Its been a great experience and I would definitely recommend getting a Subaru just to work with this dealership.

Da
Review №99

Marcus took care of us the minute we got there. We told him we were there for a sale, but could not find what we were looking for. He took us around until we found the perfect vehicle for us. Marcus and everyone there stayed late for us to complete the paperwork and get us our car that day. Thank you to Marcus and everyone at Peltier for their great work and dedication to my wife and I.

Mi
Review №100

A little slow, even with an appointment. I think thats normal for auto shops tho. Do you enjoy watching golf? Good, that is all they ever play on the T.V. Clean and quiet tho.

Information
95 Photos
100 Comments
4.6 Rating
  • Address:3200 S SW Loop 323, Tyler, TX 75701, United States
  • Site:http://peltiersubaru.com/
  • Phone:+1 903-705-4300
Categories
  • Auto repair shop
  • Subaru dealer
  • Car dealer
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:Closed
Offerings
  • Car wash:Yes
  • Oil change:Yes
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