Joe was extremely helpful when my phone died. Helped me pick out a new one and updated my phone package and saved me money. Called the day my phone arrived to update me. Highly recommend working with him!

Thinking today that I didnt want Verizon anymore Joe the manager told me everything I wanted to hear and it was nice about it and he saved me money wonderful experience

Rachel was excellent! She is very intelligent, knowledgeable, and super friendly. She delivered information clearly and efficiently, and took plenty of time to answer all my questions. We will definitely return to her store in the future!

Rachel at the Urbana location was great! She gave superior customer service. She explained the different plans and was able to answer all my questions. She went above and beyond to make sure I left a happy customer. Thank you Rachel!

Got in got out easy Peezy and he had What I needed

The staff at the Verizon store in Urbana were great to work, friendly and informative and took care of all my questions and needs. Highly recommend them!

After been to 3 other places, trying to find a screen protector for my phone, Team Wireless had the screen protector I needed. Glenn M. was able to assist me with replacing in no time! Highly recommend Team Wireless, Urbana! Thanks, Again!!

It was excellent. She greeted everyone entering store while still giving me her attention.

I was truly having one of those days where no matter what happened, everything got worse. Honestly it had been kind of one of those weeks. When I got to Verizon Kaytlin did absolutely everything she could to get me a working phone. She ended up staying almost an hour after close to make sure I was able to get everything I needed. I could not thank her enough.

Rachel was great! Greeted me me with a friendly smile and was most helpful. Thank you!

Had a very enjoyable experience with this team I switched from Sprint who could not get my plan any lower than $100 Verizon got my plan down to $65 with a loyalty plan that after about a year will be paying half of my bill from Sprint. Great job!

Very friendly and helpful I would recommend this Verizon facility to anybody who wanted to go to Verizon

Rachel was both knowledgeable and helpful. The service at 5 Points has always been great, but seems to get better with each visit.

It was great I sang people are strange by the doors and she complimented my vocal prowess her name was Kaytlin

TEAM Wireless did a great job! We appreciated how thorough and patient Kayt was. It was a smooth and efficient process.

Kaytlin was amazing!Very knowledgeable & patient-Thanks!

Team Rachel at Urbana store! What a pleasant experience I had today. Streamlined, positive and professional. Im back! #teamverizon

They were very nice and really quick to help me.

RACHEL WAS GREAT AND VERY PATIENT ESPECIALLY WITH THE ELDERS

Awesome service, unfortunately since virgin mobile moved to boost and T-Mobile took over and is going to remove the sprint towers, I had to switch to Verizon and Was simple to do. Couldn’t do any better

Best service ever. She was smart knowledgeable quick. She deserves a raise. Keep her. She had great customer service skills.

Rachel is friendly, knowledgeable and made my purchase of a new phone and case painless!

I had a scheduled appointment at the Verizon corporate store. After waiting I found out they were closed. I called Team Verizon and spoke with Rachel. She told me to come in and they could help me. Rachel was awesome and I will be going back to this store for any of my future needs.Went back on 7/21/21 and Rachel once again saved me! She’s the best!!

My experience with this team was great. Thats why I do business with them and have for years.

Best service we have ever received from a Verizon store. She stayed beyond her normal work hours to be certain we were functioning properly and satisfied.

Rachel was super great! Very efficient, answered all my questions and fun to talk to!

I’m very Courteous for Friendly helpful and fixed my tech issue. Im so thankful

I had an amazing sells person I think his name was either Ethan or Ean not sure but his customer service was “OUTSTANDING”and an overall wonderful experience. It was fast and friendly service and I did not have to do anything everything was activated for me upon leaving the store. I love coming to this Verizon amongst the others here in town!!!

Great experience at the Urbana Team Verizon store with Rachel. She had really solid knowledge of products and services and was motivated to help me get the best deal for my situation. Can’t say enough good about her

Early September, I went in to upgrade from my iPhone 8+. A customer service representative informed me of an ongoing promotion: if you trade your current phone in and upgrade to the $70 data plan, you can save money on monthly payments on select phone models. I chose the Samsung Note 20 Ultra, which I was told would only cost me $25/a month with the promotion. Well, this promotion was never applied and now Im being charged $52/a month on top of the $70 data plan. I have tried to work this out with the customer service representatives in the store but they have been so incredibly unhelpful — going so far as to not return my phone calls.It has now been months since this issue began and the problem has yet to be fixed. The new manager Rachel has been very helpful in trying to solve the issue but nothing has happened on that front, despite many phone calls with her. I am incredibly disappointed and out $1,500 for a new phone — a price I was not expecting to pay. I wish I had known how ridiculous this process was going to be before accepting a promotion from the sales associate in September. Do not take your business here, always go directly to a Verizon store NOT an authorized retailer location.

Very helpful and able so find and work with various deals and discounts.

My Android phone wouldnt let me open any ap.Couldnt even Google search the problem. Phone would close ap & say the ap shut down. Gave me 3 choices of ways to handle it & wouldnt let me do any of them.Went to Verizon store & in a matter of minutes the problem was solved. Couldnt be happier.

No wait. Sales person Deni was polite, attentive and helpful. He answered all my questions. But the phone I wanted was out of stock and will have to be ordered. He gave me the date that it will be delivered to their store. I am willing to wait for it, because I dont need it immediately and also because I want to support a local/regional business.

Rachel was knowledgeable, thorough, helpful, and very patient in assisting us. Thank you so much!

Rachel was awesome! Knowledgeable, efficient and friendly!

Joe was great help.

Rachel made switching over to Verizon a very easy experience. Would definitely do it again if I needed to.

Very friendly, professional and knowledgeable.

Overall good experience with Team Wireless. Dealing with Verizon not so much.

I went to the store and was waited on right away. Nick answered all my questions and address all my concerns. My new tablet was not working and again Nick was able to fix the problem quickly and without any issues. Great service.

Rachel, was awesome in helping us with new phones and ended up saving us money!

The staff and the team at TEAM Wireless at Verizons authorized retailer were all excellent and helped me tremendously with my issue and with getting a new phone. They were really good at not trying to see me something expensive that I couldnt afford, and explained things in good detail.

Great service. Got straight to helping me upgrade!

I was just getting a couple of charging cords but my trip here went real well

Tanaeyah really helped me out today. I needed to switch my cell carrier but phone didn’t allow it. She helped me get a new phone and made the process easy. Also I liked the music they were playing :)

My new go to place for all of my Verizon needs!They were so helpful and friendly. Rachel went above and beyond to help me.

Great, patient and persistent help getting everything from an old dead phone transferred to a new one. Thanks, Rachel!

Very attentive to detail......

Staff was very friendly and very helpful. Just two of the reasons I shop there.

Emma was very helpful!! Thanks

Great customer service!

Rachel was very kind and so helpful. This experience is ranked one of the best in all my years with Verizon.

Fast, friendly, and knowledgeable all in a clean welcoming and safe store!

Glenn took time to go over everything was kind and personable. Highly recommend him

The staff was incredibly helpful, knowledgeable, and made my phone upgrade an amazing experience.

Rachel at the Urbana store is our hero. Always amazing service and she fixes any issues quickly. We drive from another town just to see her!

Very helpful and nice. Recommend highly

Rachel was VERY PATIENT with me as a women stuck in the 70s helped and got me into 2021 with no pain she took care of all needed as got another phone thank you....

Rachel was very informative, knowledgeable and friendly I would definitely Recommend her and the store

She was friendly, helpful, and quick!!

Short wait-time. Staff is very attentive and knowledgeable.

Excellent customer service!

Rachel was a clear, low-pressure sales person. She did an excellent job, worthy of a raise!

Racheal went above and beyond to fix my business account something other Verizon stores were unable to do. Thank you so much for help me get my new phone

He was courteous and knowledgeable with my new ES iPhone so it was a pleasure working with him!

Rachel was great.

Super fast friendly and knowledgeable! 😀👍

Very nice customer service.

Rachel was excellent help!

Brent worked tirelessly on the phone with Xfinity to transfer my contract to Verizon. He was remarkable!

The guys who used to run this store were very helpful, and I loved going there for assistance. The new manager Emma needs to work on customer service skills and transparency. She does not explain the product/ plans adequately and wastes the customer’s time.

The team was very knowledgeable and helpful on how to transition in to a new plan while trading phones in!

I went on a Sunday around 2pm. The hours posted on their door said they were open 12pm-5pm and there was a large poster on the window that said Now open on Sundays but the door was locked and there was no one in the store. Two other friends have told me they had a similar experience with this store. Im not sure whats up with this store, but it seems questionable. Id avoid it and go to one of the other Verizon stores in town instead.

Well, both reps were with customers already when we arrived, I get that, but they wouldnt lon at us or acknowledge us at all and it was very deliberate. Every time Ive gone into a phone store before and there was a wait theyd say hello, let us know there was a wait - you know, be polite. We waited around 10 min and wandered close, they definitely saw us repeatedly, we were within 10 ft, but both studiously avoided eye contact if any kind. So we went to the T-mobile two doors down and get everything we needed. I understand them being busy and needing to take people in order, but this was studiously rude.

Ive been a client at Wireless Mikes since 1993. Youll always get an honest answer and wonderful customer service. Highly recommend this to anyone over the corporate stores. I had to deal with them once and wasnt impressed at all. Theyll try to push you into things that arent necessarily what you need and wont be honest with you when you ask questions.

Great!

Amazing customer service. Was helped with all my cell phone needs and then some.

He was very knowledgeable & helpful.

Absolutely wonderful customer service. The associate helped me sort out my phone and data plans despite Verizons attempt to make them as convoluted as possible. She also managed to get my hotspot working when I was sure it would need to be replaced. They dont have the widest selection of devices in town but if your looking for just a phone they are more than sufficient. Deffinatly recommend.

VERY helpful over the phone. But cable on my Pixel phone shorted out after only having it 3 months.

Highly recommended for repairs! I shattered my iPhone screen while in town for an Illini game. They were the only place in town that would fix it the same day. I dropped it off and picked it up 2 hours later, good as new. Thanks guys!

Benjamin was very professional, courteous and friendly with my questions as well as helping my friend who needed to pay her bill. I would definitely go back to that location when Im ready for my upgrade.

Theyre helpful staff members Tim and Britton helped my husband and me purchase new Sansung phones.

Very friendly stuff and easy to work with! And I didn’t have to wait for someone to help me!

Very nice and helpful!

Very fast, and service was friendly. Would go here over the bigger store in Champaign any day

It takes someone with real patience to help someone out like me, Malik makes the job look easy. Glad to be apart of Verizon.

Great customer service and saved me money with a new planI didnt know about.

Things take longer than they need to, and prices have increased since being bought by TEAM Wireless. I had a much better experience at Russell Wireless (Verizon affiliate).

Overall a great team of hard working helpful people.

Great day to be apart of Verizon. Thank you Malek.

This is a fantastic Wireless Mikes location. The staff is very helpful and knowledgeable.

Love the new location and staff! Thanks for always answering all my questions!! :)

Port in from Tmobile, couldnt be happier. My new Verizon

Very limited as to what they are capable of

My phone keeps becoming unlinked from my vehicle and they fix it immediately and no charge.

Very friendly and professional!

The sales rep was clearly bored and uninterested in my situation. This is NOT Wireless Mikes anymore either in name or service

I have always done my wireless bussiness with Wireless Mikes. They are sooooo helpful

The manager Tim smells really bad and it gives the store a horrible smell