The two gentlemen in the store were extremely friendly, helpful, and knowledgeable. They were quickly able to provide me with all their latest service promotions and phone deals running.I was switching from Sprint to T-Mobile. They tested my phone to make sure it would work on their network first. Then they helped me call Sprint and ask the questions needed to make the transfer so I could keep my phone number.TL;DRGreat service, friendly, and helpful. 10/10 would recommend!

I spent 4 hours with sprint/Tmobile online support as well as over the phone trying to activate a phone I had purchased on their own website. Of all of the numerous people I talked to online and over the phone, none of them ever resolved the issue. I walked in to this store and even though he wasnt sure how to resolve my problem, Benjamin at this store went to work trying to figure it out. Even though I walked in with a complicated issue that online support had TOTALLY complicated further, Benjamin got everything figured out within 20 minutes and I was on my way. Even though I walked in close to closing time and my issue caused him to stay past closing time, Benjamin NEVER mentioned that fact or had any sort of attitude about it. The attitude he presented was nothing but professional and to make sure I left there with a working device. This seems rare in the customer service field anymore and I hope Benjamins boss realizes the stellar employee he has. If not, I hope Benjamin and I cross paths the next time Im hiring.

It wasnt crowded. The staff was courteous and helpful.

Very great and kind workers

Was in and out in less than 30 minutes and the staff was incredibly helpful while switching my phone over.

Nmsl

The transaction was very smooth! I was able to get my IPhone quick and easy by the nice staff. I am so happy with my new phone, thank you T-Mobile!

I have received the most amazing customer service from Tadeo Rojas when I was in the Urbana, Illinois store. On two occasions he has helped me navigate through a very poor online customer service situation. Tad is an outstanding employee. If it wasn’t for him I would have canceled my T-mobile account. You are lucky to have him as an employee.

I went there for help and they were really awesome!! The offered me all the information that I needed and gave me an amazing gift. Also the puppy that was there was so cute! Best experience !!

Recently was at T-Mobile for a phone upgrade. Ted was very helpful in completing the transaction as well as helping me find a case and screen protector for my new phone. The whole exchange was quick and easy. Would highly recommend coming here with any phone issues.

This t-mobile location seemed to find it necessary to litter sales fliers through out my apartment building. 47 apartments and easily 200 fliers. I’m sure my landlord will appreciate cleaning them up.

I had an outstandingly smooth and easy experience working with one of the T-Mobile representatives, named Ted. I was having issues with my phone, and Ted enthusiastically went above and beyond to fix it. I even received a free portable charger as courtesy for the issue after it was quickly fixed.Overall - great, effective, smooth, and comfortable experience. Thanks Ted!

The guys here are doing a amazing job! Very helpful and persistent to making my visit go as smoothly as possible. If you have any problem this is the place to go for great customer service.

I traded in my phone as part of a promotional deal back in May 2019. My phone was in perfect condition, and both the sign and the salesman said I would receive the $400 maximum as advertised. I did not receive any rebate details until late June, and at this time, I learned that $95 went toward the new phone I purchased, and that the max rebate was only $300. The remaining $205 would be credited to me via a virtual VISA card. Overall, its $100 less than what I was told I would be receiving, and the details of the promotion were not explained very well to me at the time of purchase. I think the salesmen and women at this location need more education and should be more well-versed in the promotions they are offering to save customers confusion and frustration in the future. Thank you.

The absolute best! My wife and I walked in today unsure of what to expect, and was provided absolute excellent service and was taken very well care of! I definitely recommend coming here for signing up or any other kinds of customer service!

My experience was awesome is a young man in there by the name of Benjamin he did everything he could to straighten me out and get me fixed up, and where some other people and took advantage of me but he hooked me up and got me squared away and this is a great location because they care more about the customer then just taking your money. They can have my business everyday of the week.🤙👍

This place provides excellent customer service. Staffs here speak English, Spanish, Korean and Chinese.Fast and Reliable. Will definitely visit again.

I had a really nice experience with hana. She was really friendly and sweet. She answered my questions and helped me out! Wonderful! 😘

Not very good customer service especially when you end your service with them . They are trying to stick me with a bill that l should not have after I cancelled and payed my last bill in May. And threaten to send it to collection. Dont get the plans that have other people on it. I terminated my plan the way the T-MOBILE representative told me to. The other people was paying the bill for the last five months so they stop and now T-MOBILE is trying to make me pay the bill. Saying it was in my name. Although I terminated service with them. I have excellent credit but I am not paying something I dont owe.

I had a great experience there. Both the employees were very helpful and polite. Especially Hana was of great help when my friends and I went there for Porting our numbers to T-Mobile.

Ted R. From T mobile in Urbana gave us great service while helping us get set up with our new phones. I 100% recommend his help in this store! 🙂🙂

Ted is so friendly and works with great passions. He solved all my pre-pay phone problems and made my wife and me so happy. It is a great experience to step into this T mobile branch.

From the time I entered I was greeted and welcomed with Great customer service!! Fantastic deals and the sale representative Ted was very patient, helpful and got me the best family plan that fit my family THANKS!! LOVE YALL~~

I walked in the store and it looks very presentable. I was greeted very nicely and I will recommend my family and friends this T-mobile location other than any other T-mobile locations.

Benjamin at the store was very helpful and informative.

Awesome people good service they helped me out

I love T mobile Tuesday’s as we’ll

Went in for a phone upgrade, Ted and Peter were absolutely jovial and helpful in explaining all the new details of my plan and bill. Genuine guys and fantastic service.

Sales reps provided and sold SIM cards that were not compatible with the devices. Returnd SIM cards the same day and the store never processed the refund. They now have no record of payment. Tried to call store, one rep unprofessionally handed the phone to another rep who hung up on us. Called back to speak to manager who was extremely unprofessional as well. He told us to have the bank take care of the charge and hung up. I Do NOT reccomend this store or its employees to anyone.

Terrible service by manager on Saturday terrible service today.actually had to call T-Mobile when I was at store. Wont even post how manager was dressed

I was very pleased with T-Mobile today. I was very worried about not getting my phone fix and I came to the T-Mobile by jimmy Johns on university and Ted was able to solve all my problems.. Thank you Ted and keep up with the good customer service

Great people, great service. They made buying a new phone as easy as possible.

This T-mobile location in Urbana was incredibly accomodating. I walked in 10 minutes before close and Ted greeted me enthusiastically. I knew what i wanted and he didnt hassle me to do anything else and just helped me get my upgrade as fast as possible.

Wonderful service! Always nice to see a warm friendly face during stressful times. Shout out to Ted for the wonderful and charismatic help!

Great people to work with! Knowledgeable, helpful! Great customer support! Would refer a friend.

Great employees! Very helpful! Got what I wanted quick and easy no hassles!

They have great customer service. Staff is amazingly friendly and they know what they’re doing. Best store in Urbana-Champaign, I’ll be returning frequently.

New customer, love the service. Very friendly and helpful staff. Glad to have switched from Verizon to T-Mobile.

Great customer service friendly people very helpful made things simple for me

The staff at this location were very helpful and friendly. Ill definitely come here again for my next upgrade.

Perfect. Everything was handled in seconds. Representatives were friendly and very helpful.

Very helpful, professional. Best shop in Champaign/Urbana

This tmobile has some of the friendliest staff i didint even came to purchase anything just questions on my bill and they made sure i understood all questions asked great customer service experience!

Ted and Peter where so patient and awesome! Great Experience 10/10 :)

Peter is such an awesome help he seriously went above and beyond for us today!

Great friendly staff clean store answers all ur questions and has great 🎶 playing when ur in there

Called in and the person answering didn’t help me whatsoever. If I could give zero stars I would.

Had a technical issue so I visited them. Couldnt get anything done by calling t mobile support for like an hour but got the problem solved within minutes here!

Super helpful with helping us choose a new phone and backup the old one to the new one

They were super helpful and nice - went above and beyond to help me set up my new phone, even a few mins. after they had technically closed.

Hana went through my problems together and she helped me so much. She was very approachable and friendly whole time!

Nice and clean store,,, stafffs are not looking to shark your money out of you.

Very good and educated staff ted and peter are the best recommend this store for 100 percent customer satisfaction

I had a great customer service experience with Hana :) She was very friendly!

Ted R. Helped me with buying my new phone and he did such a good job!!!!! I recommend 10/10 and 5 starz on Yelp!!!!

This location is great and the staff is very friendly and insightful!!

Best customer service you can find!

Great customer service and really friendly to help you! Its also a brand new store.

Great customer service and friendly, helpful staff.

Great service! Very fast and efficient!

Polite workers, they even provided ride to campus

Hana was very helpful and friendly.

Great service and great location.

Totally dishonest employees and manager. Went to sign up for T-Mobile’s 55 and Over plan, and was told it was no longer offered “because the company was losing too much money.” If fact, the plan is still offered by T-Mobile and the employee attempted to sign my wife and I to a significantly more expensive plan. DO NOT GO TO THIS STORE!

Phone had a faulty SIM card. Ted helped me get a new one setup, and when it didnt work right away, he diagnosed the problem and fixed it. All in under 10 minutes

Great service most helpful

Best Tmobile in town

Staff very helpful.

Friendly service and informative!

Great customer service

Helpful and friendly staff

Great customer service!!!

Awesome service!!!!!

I recommend this place of t mobile for all legends who are tired of taking advantage of one not to be very well informed about the conpanias of cellulars and not to speak much English. Ay bilingual people who are willing to help without cheating