5 Stars!I went in, and an Advanced Auto Parts Representative named Dave spoke with me about the issue I was having.There was another Advanced Auto Parts Representative, who also echoed the same solution to the problem I was encountering.Dave asked if he could take a look at my car outside.After looking at my car, he confirmed what I needed to purchase to fix the problem, and how to use it.He really went at great lengths to help me and I am sincerely thankful!
There is a lady name Natasha. You would think that most females would know anything cars but she definitely knows.She helped me so much. If everyone else would watch her maybe they would learn something. Like how to greet. I gave it 5 stars because of her. Thank you Ms Natasha for showing me that good people still exist.
The employees were helpful, and I was able to find what I needed quickly.
Waited almost a week for a same day delivery. Had to go into the store location. Staff was friendly and pleasant but didnt have parts available. Due to issues non related to staff the whole process was a waist of time and money, only to cancel my order. Here it is almost 2 weeks past and Im still waiting on money to be refunded
My father purchased a crate motor for my 2001 F150 in 2018 from the store on Halls Ferry Rd in Vicksburg, MS. The motor is defective, has been since it was purchased, and the Advance Auto employees in the store insisted that my father did NOT purchase the motor, or anything else from them. My father has spent THOUSANDS AND THOUSANDS of dollars with this company over the years! The employee told my father that their computer system crashed 3 months ago, and that they lost ALL records for a lot of customers and are unable to retrieve them, and as such are not responsible for any warrantys that were purchased by the customer because of an error BY THEM. So from what I understand, my father spent money to pay for lifetime warranties on multiple parts, INCLUDING A $3,400 CRATE MOTOR, and this company does not plan to honor any of them. In addition to this, the store employees were extremely rude when explaining this, even threatening to call the police on my father because they did not want to talk to him any further to try and fix the problem.Will NEVER be spending money at this store, or any other branch of this company again.
Authorized drop off for UPS, successful pick-up
The store manager was very helpful but I was in there over hour in line and didnt have the parts I ordered
Very friendly energetic people overall one of the few business that take pride in there customer service
Great customer service.
My husband recently went there to buy wiper blades. Someone asked what he needed and he told them and they kept walking out the door. 3 or so employees never helped him or acknowledged him after that. He left and wont be back. I thought someone might want to know. Thanks.
Staff isnt very knowledgeable on vehicles or how to find parts in the conputer
These men were so helpful to me with my Jeep battery. Diagnosed the problem for me. Very polite.
So I showed up at Advance Auto Parts on Sunday morning at 8:50. They were already four or five cars in the parking lot waiting. No big deal waited till 9 went and tried the door hadnt seen anybody inside moving around they had a sign on the door that they were closing at 6 from the night before. Get looking inside beating and pounding on the door a gentleman drove up and said its common practice for this establishment to not open the doors on time waited until 9:20 when to OReillys and was waiting on in mediately and got the parts that I needed
Good customer service
I am updating thus review because of the email and response from owners. They went out of their way to assure me it would not happen agaian. To me that says a lot for the buiness. I will return in the coming days to see. To the owners thanks.
Great place to buy parts everyone is friendly and professional.
Got red tape for my tail light
Man I really needed Ms Tasha today. If anyone ever has a question with no answer Ms Tasha usually knows and if she doesnt know she always finds it.
When you get great customer service, attention must be paid.I wish Id caught the employees name, but he did everything he could to help me with my battery issue including checking my current batterys strength, making educated recommendations on my batterys replacement and explaining how other issues could affect my cars performance.You have an asset at this location! Thanks so much for the help!
Lady told me to go away when I asked her a question she didn’t understand
It 916 and they wouldnt open the doors. Lol. Ill never come back.
Very rude staff and long wait time
Helpful staff
I had to leave the store due to the employees language. It sounded like a Richard Pryor concert with the numerous GDs and MFs being yelled out. They were not arguing just acting like hoodlums. Will not be back. I was actually chased out by one of them screaming obscenities all the way to the parking lot. I have pictures if Advance Auto would like them.
Great customer service
The person that wait in me was very nice in helping me with what I need thank you 😊 so very much
Had my starter
Its a convenient way to buy auto parts when you need them right now but are twice the prices you can get on line. Unfortunately alot of times you need your auto parts faster than they can be sent from online markets
I called 4 times within an hour. Twice was put on hold for 5-6 minutes immediately. The other two times they answered and put me on hold for “just a second” (10-15 minutes) I still don’t know whether they have my part
Helpful people
This is a great location with very helpful staff, if you have a question dont be shy about asking. Theyll definitely get you the right answer and/or point you in the right direction.
Extremely satisfied! Very friendly and knowledgeable staff!
Some good stuff when you need it
The staff members are polite and courteous. I needed a car battery after 5:30 and they installed it for me.
1000 miles from home and they had the exact right part to keep me on my way!
Horrible Serves
Great deal on antifreeze with 25% discount for online purchase. Saved approx $14 on purchase of 4 gallons.
I know some of the staff thats employed there, very helpful.
This store prices are too high compare to the other part stores
To damn high but good service
Been going here for years, always get a laugh joking with the employees. Good prices and usually have the parts you need in stock
I found everything that I needed for my vehicle.
The part that I ordered was availa6the next day and that was nice.
Very Helpful.
Close to home and good prices
Customer service sucks. Workers have limit knowledge for auto parts
Very poor and unprofessional customer service..
Excellent service & wonderful staff!
Had a battery issue, they replaced my battery under warranty and did it with a smile. Super customer service
Excellent. Rick is a credit to your store.
Friendly folks and helpful.
Good service.
Supervisor Tina was great ....
Good people, great service
Good workers help make a deference
I was looking for paint but didnt find the color I was looking for. I also didnt have any employee assistance although I appeared to be the only customer.
Helpful kind staff
Friendly knowledgeable staff
Nothing advanced about advance auto parts!
Friendly staff
Great customer service.
They have auto parts.
This is my go-to auto parts store.
Great parts place
Good part
Very helpful people
Great service
Well satisfied
Helpful service
Good parts
Great service
Good!
Depends whos on duty
Great service
Prices are not competitive.
Lots of help!
No scrapers??? At an auto parts store?
Agree
Friendly staff