I could NOT have gotten better service. Online ordering was easy. The price was reasonable. It got here a lot quicker than expected. It fit perfectly. Perfect job!
This is my first time taking my 2018 Subie Impreza to this dealership and I didn’t have a appointment and Emma Pizzola provided excellent customers assistance notifying me that I had a recall that I knew about and she was able to squeeze me in for the recall and she got my extended warranty to cover my right front bent rim and all 4 tires on my vehicle which I just purchased 2 days ago. I’m a service consultant also so I know how it is. She’s awesome you guys. Please go and see Emma Pizzola
Ordered some floor mats for my Outback and had a great experience - simple, online, mats showed up brand new. Clearly a great parts department. Thank you!
Excellent service and price. My only comment was the email that said that the order had been shipped, when in fact the order was to be picked up. Might help to clarify or make a distinction between orders shipped and orders ready for pickup
Placed an on-line order for a cargo organizer and Stohlman responded quickly and without incident. My order was shipped within 48 hours. Thank you Stohlman for an excellent response time.
Excellent experience from start to finish. Patrick was THE MAN and was extremely professional, knowledgeable, and helpful throughout the process. He helped me find a rate that worked for me for the vehicle I wanted and the finance department made it happen. Hands down the best car buying experience Ive had.
Ive taken my Subaru Impreza here for maintenance for nine years -- ever since I bought it at Stohlman in 2008. Ive been pleased with the work, and my car still drives well. Carlos always takes time to explain what needs to be done and why so that I understand and feel confident about the work being done. I find the drop-off and walk-in process very convenient. And the maintenance/repair is done in a reasonable amount of time. I also watch for coupons in the mail to get some discounts. Thank you!
Stohlman is great! When another shop butchered a windshield replacement on my car (it was leaking water into my headliner), Stohlman stepped up and fixed everything. Bobby in the service department took the time to explain every aspect of the repair to me and emailed me personalized updates daily. It really helped me understand the process and gave me peace of mind that it was going to be done properly this time! I would definitely recommend them!
The Stohlman Subaru Dealership offered excellent service. My family and I worked with a salesman named Patrick Lester, and his professionalism was exemplary! Even though the car buying process is very arduous, Patrick and the team at that dealership definitely made it a painless experience. I cant stress enough how highly recommended this place is if you want to buy a safe, great quality car!
The service team were timely in signing me in for my appointment and explaining to me my options related to which specific mileage service would best suit my needs. They provided a time estimate for completion of the work and even offered a rental car to me without my asking (I declined). The work was done a good bit more quickly than they’d estimated and I even received a minor, additional service at no charge for which I would have been willing to pay. Overall, great service. Thank you!
Alex and the rest of the staff here were more than patient with me throughout the whole process. This is my first car purchase on my own and they walked me through every step. They also went out of their way to make sure I got exactly what I want in the color I want by going to pick it up from another dealership. I would highly recommend this dealership.
Great prices, and quick delivery of parts. Great communication! Only wish their service department had equally competitive pricing.
These guys know what they are doing! Correct part ordered The very first time. Cooperative helpful and offered to help me install the part if I had difficulty and it was such an easy thing a child can do it. Really appreciate you
Called in at 9:30 am to see if they had room for my WRX service. Just got back to the area after having the vehicle in Colorado. I am very picky about my vehicles, so I asked them to do an inspection to make sure everything was in good and working order. They were busy, but assured me they would find the time to fit the inspection in. So no appointment, and they catered to my inspection request. AWESOME! Since I have two vehicles, I told them they could have it for the day if need be. They called me around 11 saying the inspection was done, the vehicle looked good, and my oil change was completed. One of the better dealer service experiences Ive had, ever. Will be bringing my vehicle back here for years to come. 10/10 would recommend to a friend. They even offered to drive me to the metro or a near-by location, though I declined, it was still refreshing to see that kind of customer service.
Stohlman Subaru has been my familys choice for years now, and I can see why. Theyre friendly, helpful, and extremely professional. Went in to get a recall airbag thing done, free of charge of course, and they were very nice and helped me get a loaner car (which it turned out i needed) fast. Definitely recommend them for both sales and service.
I brought my car in for recall work and to have my tires checked because the low pressure light had come on. I was going to leave the car and use their courtesy shuttle service, but they told me the car would be ready in an hour. So I waited in the lobby, enjoying a complimentary bottle of water. In less than an hour my car was ready to go! It was very easy, very quick, and the staff were friendly and efficient.
Solid service work at a great price. Bobby was amazing. Got my 30,000 miles major service done quickly. Fast and good work!
Al and Alex did a great job! Alex was very knowledgeable when it came to talking about the different vehicles that Subaru offers. He was also very friendly and made the purchase experience very quick and easy. Would recommend to anyone.
Had another place diagnose a problem (irreparable) with one of my tires and insist I would have to replace all 4 regardless of the fact they were all practically brand new. I told Stohlman Service that I would replace as many as they thought necessary. They took the time to do the proper measurements, had an identical tire in stock, and double checked with the State inspector to verify that it was okay from the states perspective. I only needed one. Honesty is worth dealer prices. They saved me a bundle.
The best. Had a front and rear break job done as a rush job on a Friday by two mechanics after 5 pm as I really needed to be able to leave on a road trip. This is how you get loyal customers for life 😍!
Everyone here was very helpful and made buying my first car very easy and stress-free! Alex, Al, and Richard took very good care of me and my family. Would definitely recommend coming here!
Service was fast. But price I was quoted on phone was about $50 less than what I ended up being charged. Also, feel like they should have washed and vacuumed my car as a courtesy like other dealerships do.
Great service from the sales rep. I worked with: Julio.No non-sense, no pressure sales. We gave our constraints, we negotiated, we slept on the final offer, we came back, we bought a car.
Great service. I ordered a part, spoke with Chris who confirmed I ordered it properly, arrived quickly. Price was the best around. Thank you!
Top line: Ask for Julio Pacheco. Hes knowledge and at-ease and will guide you to the right purchase.Overall we were very pleased with our car buying experience at Stohlman Subaru. Our first visit was on a busy weekend. Even then Al the sales manager saw to it that we were greated quickly and introduced to a sales person that would help us set up a test drive.My second visit came during a weekday. Julio helped me set up a test drive for a second vehicle and was very knowledgeable about all Subaru products. When I asked him about pros/cons on various features, he was very straightforward and honest. I appreciated his consultative approach to guiding us to the correct vehicle.We ended up making four visits to the dealership before we made our purchase. At no point were we over-pressured. It helps when you have a great product like Subaru.What separates Stohlman from other dealers in Tysons was how prompt, professional and friendly the team was. These aspects can be lost in far too many retail interactions.Well update this review once we start interacting with their service department.
Good people at Stohlman. First time Ive had anything approaching a pleasant experience at an auto dealership. Highly recommended.
I have been coming to this place for years. First and foremost because they really do have the lowest prices on new parts in the country, even after reaching out to other enthusiast vendors, they could not beat those prices on new OEM parts. Ive got an older model Impreza, and all the guys at the parts department are super accommodating, knowledgeable, and helpful. Theyve even helped me source parts even from overseas when it wasnt available in the USA. They are timely, respond quickly, and genuinely help in any way they can. Tim & Chris are awesome. Do not hesitate to go here for parts for your Subaru!
Good prices and generally good service. I did have an issue once with a damaged front axle but they were quick to send out a replacement. My only other complaint is that I dont have a direct line to the person who handles online orders in the parts dept. If you try to call you get connected to somebody random and unintelligible in the parts department.
Alex Yakovlev was great. Very helpful, knowledgeable, and patient! Not a pushy salesman whatsoever and definitely made this process a smooth experience.
Great service good people prompt response in service deptparts dept well they need some trainingmy part is on order its an ac line and valve not yet at dealer could be awhile....other exper with parts:did order a small part online and went to pick it upthe parts dept may not do a lot of retail sales as they all looked at me but didnt ask if i needed help just hoped i go away
They did a fine job with my car repairs, but the customer service was mediocre. When I first arrived to drop off my car, I was not greeted. This made me unsure as to whether I was in the right place. When I approached one of the employees at their desk to ask for help, they continued to work on their computer, acting as though I was inconveniencing them. To be clear, there were zero other customers there at the time. I had a similar experience when I came to pick up the car. No greeting. Felt like I wasnt supposed to be there. Again, they did a fine job with the repairs, but dont expect anyone to show initiative to be helpful or friendly.
Great service; Carlos Coreas was thorough and helpful. All issues with Outback were fixed; car was ready as promised. Fabulous service!
Patrick at Stohlman Subaru was fantastic to work with. He found us our new 2018 Crosstrek. The experience was easy and everyone we worked with was very helpful.
Easy ordering on their eStore site, prices competitive with other discount Subaru suppliers. Local pickup was easy (saved on shipping), staff extremely helpful and friendly.
Great service, very pleased. Was willing to work with me, a new buyer and customer. Very satisfied.
My mom and I walked in looking for the new 2018 Crossover and was assisted with the sales man Alex Yakovlev. He was a great sales man, he described everything perfectly and clearly. Most importantly he wasnt a pushy car sales men like some others. If you visit this subaru dealership i would definitely recommended asking for him!
Service was fast and they made sure to give me the best deal they could. The employees were friendly and answered all of the questions I had.
Excellent service. I am impressed by the high level of customer oriented service
Easy experience for my first service with Stohlman Subaru. Communication was great and the facilities are accommodating should you need to wait for a little bit - wifi, coffee, water, etc.
Friendly, honest and reliable. Thanks for caring so much about your customers!
I went into stohlman Subaru last Monday and was totally blown away. Alex Yakovlev is by far the best salesman I have ever had the pleasure of purchasing a car with. Knowledgeable and not pushy, he really made me feel comfortable so that I could focus on the car and not trying to fend off car salesmen. (Like my past experiences) based on this experience I will be recommending stohlman and Alex to anyone interested in joining the Subaru family. Keep up the great work!
Fair price and quick delivery. Its amazing that your cars body is held together by plastic clips.
Great place, great deal on a beautiful Subaru Impreza! Boris and Randall were fantastic, highly recommend!
Work was performed quickly and properly. Customer service and lounge are terrific.
My experience with Stohlman was totally easy. They bent over backwards to make everything work and make it easy.
Great experience. Honored truecar pricing without any fuss and overall great service!
This place is really nice. Everyone is super nice and works fast.
I found the team helpful and polite. But we never found out why my car has been having problems starting.
Best car buying experience, Have bought total of 4 outbacks from this dealership since 1990. This last purchase is 2017 Outback; got excellence courteous services before, during and after sale. Like to thank Mr. Hoang, the car sale associate and his manager Mr. Ryan Jones for offering me a touch up job, got that hit and run minor scratch in the shopping mall with my car not even a week old. I will ascertain to purchase my next Outback or the up coming 7-Seaters Van from Mr. Hoang.Thanks guys!Zym
Stohlman subaru was extremely helpful in diagnosing my car repairs and walking me through every step of the process. Everyone at Stohlman is professional and kind, and I would highly recommend them to all my friends.
Bobby at Stohlman has gone out of his way to make absolutely sure my car is fixed properly even though it was difficult to diagnose the problem. My experience at stohlman had been stellar
Bought a cargo mat on-line for my Crosstrek that was significantly less costly than other places including on the INTERENET. It was simple and quick.
Everyone was super welcoming & the salesman that helped us (Julio), was fantastic. He provided all the answers to our questions in a manner that made sense and was also very patient.
Very good attention to the customer! Recommended
I bought my new Suburu Outback today at Stohlman in Tysons Corner, Vienna, VA. Im very happy with the deal!!! They gave me a very good trade-in value plus an exceptional value on the new Suburu Outback. Its interest free for 5 years!!!The salesman, Jim Heiman, was more genuine than a typical car salesman! The whole staff including his boss were exceptional helpful & willingness to work the deal!!!I definitely & highly recommend Stohlman in Tysons is the place to buy Suburu!
This is the second time that I have bought a Subaru at Stohlman! I continue to be impressed by their customer service and transparency as a dealership!
Great service. Fast!
Carlos and Victor are great service representatives -
Salesman was very helpful, and the car is great.
Excellent and knowledgeable service as always.
Al is a great person to work with!
Great prices and parts selection!
Extremely friendly and patient.
Service was quick and painless.
Fast professional expertise!
Great customer service!
Outstanding service in Parts Department Great Guys
Replacement oil pan -- no charge!
It was a painless process!
Extremely accommodating!