I bought keys online and had them cut here which I had to pay for them to be cut and they were cut wrong. I went back to get a refund and the gave me the refund for the cut but not the 20 I had to spend on the keys. They told me that the wouldnβt be able to give me the money for the keys I BOUGHT, and they messed up. Awesome job π
I tell you right now the big chains they have a lot of stuff in them this is true. Ace hardware has most of that same stuff. If you need lumber they will cut it for you. You need piping they will cut it for you. Customer service there is beyond anything you can find at Lowes or home Depot. I have walked through both of those chains and looked totally lost and no one has suggested or inquired that I might need some help. I walk into Ace and they say is there anything I can help you with? And they often say to me you may need this or that however for your needs you dont need the most expensive. They give me options I can try and if it doesnt work, they also give me the option of returning that item and having it replaced with a stronger version. However theyve always been right so far!
Itβs my weekly stop for supplies forMy shop. Great staff, great selection. Excellent place and my first choice.
Very helpful, friendly staff! Lived up here 5 years but never knew about store, will be my go to for quite a few things! Love having them close by for my bbq needs!
Very friendly people and great service. Ive been here many times and they are very helpful.
This Ace is good and bad in a way. I was there looking for some pool products and it took about 20 min before anyone came over to ask if I need help. But you can find good deals at great prices.
Very friendly service and great selection. Good quality merchandise!
Awesome Service! Staff very courteous! Good products!Close to home!
I have gotten the only keys that I have gotten no problem with here. Thank you
A one star is being very generous! Last week we needed an item that showed in stock at the Ace store in Vineland. Since it would take us over an hour round trip to get there, my husband called the store to confirm the item was in stock. We wanted to get two and the wonan said they had 6 great! Not! I get to the store and a gentlenen helped me look for the item. The item was not on the shelf. They had similar items but not what my husband called about. After I called to let my husband know that they didnt have it he called the store and talked to I guess the manager? All I heard from the conversation was the manager asking who he talked to and when he called bleh bleh bleh. The manager at some point must have asked the woman that apparently answers the phone if she talked to someone and said they had the product in stock and she denied it. Then the manager is implying that my husband didnt call and wasnt told the item was in stock. If the wonan in the store made a mistake OWN UP TO IT. Denying it only makes it worse. So thumbs down to this store and thanks for wasting my time and gas! THIS ACE WILL DEFINITELY NEVER BE OUR PLACE!
Very customer oriented. Staff is extremely helpful, knowledgeable, and accommodating.The atmosphere gives a βMom & Popβ type feel, with all the newest products, as well as having a fair amount of older products in stock.Prices are competitive, while their customer rewards program can reduce costs significantly.
Sis not have the bolts we were looking for. When we asked the guy there, he showed bus ones we said we could not use them, he said they would go into the wood, and when we said no, he said well we dont have them and walked away. Im sorry that was rude. You make one suggestion and walk away? Never again will I go to Ace!!
I have never seen such a beautiful organized hardware store.
Superior service.On the unlikely change they dont have it, theyll get it.
Guy that made my keys was Soo nice ..
Great Store n great staff 10 stars
Nice store, like many Ace Hardwares it has a large selection pack into a smallish space.
Its in between your box store Hardware Store and your Local Owned Hardware Store.Not as good as your local owned hardware store { they are still the best } but definitely much better than the big box store.The employees at this particular ACE Store are friendly, polite, knowledgeable & eager to help !
Excellant customer service every time I go there.
The worst shopping experience in my life. Im 48 and never been thrown out of anywhere. But apparently you have 2 speed shop or one employee with tattoos on her neck. Will make u leave cause you do make her feel comfortable. That was her reason for throwing me out. Maybe try restocking your store so I can find what I need. Will never shop there again. And make sure everyone I know does the same
Was shopping for a chainsaw and Tyler was more then helpful. As a matter of fact he sold me up to an 18in. saw from a 16in. Had a problem with a gift card I had received as a present.Tyler actually called the ACE on Marco trying to fix the problem along with a Manager and the girl at the counter. Very pleasant shopping experience since they went Above and Beyond...I will DEFINITELY shop there again..You should try them.ACE on East Ave in Vineland...
They still offer the hometown service with a smile, long gone at the big box stores.
Its a go to place in a pinch. Much closer than the big box store. Friendly service.
Great staff and easy to find everything that youd need.
Excellent people and good personality
Close to home, had everything I needed
Always good helpful
Great store with very helpful staff! Prices are very good, sale prices are excellent.
Helpful people
Great. Very helpful .
It was clearly a busy Saturday but they made me feel like I was the only person there!
Great friendly service!
Great store people are always there to help you!!Very nice people
I love there prices and the workers are nice
Friendly and helpful. Inventory online wasnt up to date, only reason for 4 stars.
Excellent service!!! Staff is very knowledgeable .
Adam was very pleasant and helpful. Items we ordered arrived when he said they would. All employees were very happy to help.
Light business volume. Staff eager to help.
Havent seen a hardware store like this one in a while. They have so much in that place its hard to believe. If you need a hard to find fastener or fitting theyll probably have it. Not to mention all of your normal hardware like paint, yard items and plumbing. Go there you wont be disappointed.
Clean store nice staff..usually easy to get help
Always polite. They always have what my fiance needs in regards to nuts, bolts, specialty bits. Its layout is great amd easy to navigate. They even have a couple drinks at the check out as well as candy and munchies if you get hungry on the way out and dont have time to stop somewhere else.
Upgrading my rating from 4 to 5 stars. I forgot my wallet at home. Only had 3.58 in my pocket. Needed never seize that was 3.59 plus tax. Without me asking, an employee gave me a dollar after asking me if I needed any help finding anything.
Nice people
Happy Custimer Service people were present today. Its nice to see people dealing with this pandemic in a positive way.
Thank you for the best customer service. Justina and Erica just made my day π
I always have a great experience here.. Im here often due to work, anytime I need something they always help to find me the correct/best part available. Keep up the great work!
Good selection.
Convenient location and good pricing. Lots of inventory, one stop shop for the home and garden
I needed some parts to tune up my riding mower and a new chainsaw chain with lube. I walked in the store and was greeted by a friendly associate who led me to everything I needed. Very easy in and out and back on my way.
Always have everything and everyone is very helpful, π
Always a great experience. A positive atmosphere created by a knowledgeable and helpful staff. Plus theres always a beautiful smile at the register making sure you got everything. Recommend 100%
This Ace Hardware location does a great job of keeping that small town mom & pop owned business feel. I sometimes forget that its not Swansons Hardware anymore. All the employees are always very helpful.
Ace Hardware (Employees) are very knowledgeable, helpful, they help to see you through & I Thank Ace Hardware (Employees) for This, Mr. Percy F. Bates IV
Great service
The people here are always helpful. They really take pride in their work and it shows. Thats not something that is very common these days.
Excellent customer service, Id go out of my way to go here just because of the staff.
Used to work at a ace hardware and this one has a very nice stock of things
Guick service
Always helpful when inquiring about an item theyre selling.
Very helpful and knowlegable staff members. Great sales. Reasonable daily prices. They sell a good variety of what is needed for all home needs.
Support your local family owned businesses like this one! A great hardware store!
I come here on a weekly basis. Very friendly staff that are always willing to help you. They have pretty much anything you could need or want for your home.
I shop at the Ace located at Lincoln & Dante. Very helpful and much better than going to the big chain stores where, even though there seem to be many employees, there is never anyone around to help. AND, Ace DOES NOT have self service check outs, which are always a problem. You buy your product, pay at the register and out the door you go.
Great stuff very friendly helpful and knowledgeable staff love going there
Helpful safe..
Best local hardware store. The customer service is the best. Prices are comparable to the larger home stores
Nice location when ever you need something quick.
Great place, always have what I need for cheaper prices then the big names. Theyve got sheet rock and wood now too
Ace is a well stocked hardware store. They carry a wide variety of home improvement items. Staff is very friendly and helpful.
Most excellent experience once again. Always get a great answer and options for completing my task
I love this store I always find what Im looking for and I also find hidden gems
Staff was kinda rude and everyone was standing around talking instead of helping me ..
Came to get a key copy for my car, it didnt work on the first or second try but it did on the third. I like how they kept trying by remaking new keys at no cost to me and didnt instantly resort to refund at the first sight of failure. π
They have pretty much everything you need for your home improvement
Is a little high on prices but they always got what im looking for.
Helpful, friendly staff. Comparable prices.
Had what I needed, when everyone else was out of stock.
Its nice to support a local hardware store. Try it first before going to Home Depot or Lowes.
Fully stocked hardware store always has what I need
Great hardware store, too agressive sales staff,if i need help i will seek it, do not need to be asked if i need help at every isle
Perfect Dan was very helpful with getting my keys made
Employees are very friendly, and very knowledgeable about the products thwy have.
Nice store.mrs rose is great
Ace employees more helpful good feeling store
Its a very friendly and helpful place to shop in.
Very nice knowledgeable service thru close little early but nice ppl
It was awesome great costumer service Victor Santiago was very helpful he should get a promotion five star service
Really helpful people who went out of their way to help me find a weird little part.
The sales associates are very friendly and helpful. Easy to deal with.
It is perfect for finding things you need ...never any crowds ! So that is great ..and its awesome that there is always someone to help you find the things you need..or help you find things for projects ! (Even if its something simple as getting bolts..nuts..etc....)its great!!!
Amazing customer service and availability of inventory!!!
This is the place for quik fast and easy see adam rose helen
Nice selection. Well laid out, very helpful staff.
Not the friendliest but they know their stuff.
A great team of friendly people.
Excellent customer service, very helpful, pleasure to shop there!!
Freindly staff helpful & they know were there products are in the store
Nice store good service fair priceing.
Great stock of hardware and supplies for any project... House, Car, Truck, Motorcycle, Etc.
Had what I needed as always