We always receive good customer service from here. Everyone is so friendly and professional. We came in last year for a dinning table and returned this year for a mattres, both times we were treated so nicely. The store is huge but not overwhelming because the layout flows well and makes it enjoyable to browse/shop around.

Donna has been so good to work with. She has answered questions and worked with us to find a new mattress and to make sure it was what we needed. She was the same when we bought our sofa and love seat last year. She is one reason we came back to Havertys in Waco for our mattress and will go there if we have any other furniture needs.

My sales consultant Judy Cruz is absolutely and unquestionably the best and most helpful sale consultant I have ever come in to contact with. I couldnt have had a better experience there and will recommend anyone I know to make a trip to Havertys in Waco to experience the amazing customer service by Judy Cruz.

High quality furniture. Dcent price for quality materials

Donna was very pleasant and helpful. My entire experience was great! Ill come back when Im ready for more furniture.

Seth immediately was able to help with all of my questions and introduced me to Jennifer, the in-house designer. I can not say enough WONDERFUL things about how Jennifer went above and beyond to create digital models, both 2-D and 3-D, of how the furniture will look in our house. 100% recommend them!

From the minute we walked in we felt like we were in good hands. Very happy with the process.Looking forward to a seamless delivery.

Absolutely wonderful customer service, helped me with all of my questions and concerns. I didnt feel as though I was being upsold at any point or pressured. Was honestly a very wonderful experience. I will be returning for future furniture purchases 100%!

Seth was amazing. He gave me time to look without hovering yet was readily available when I had questions. He and the Designer took extra time with me trying to find just the look I wanted but couldnt find on the showroom floor. Absolutely wonderful experience.

5 stars to Seth Gregory our salesperson. He had just the right amount of sales person combined with just the right amount of leave us alone while we peruse. He was 100% knowledgable of his product information. He remembered our selections when we came back the next day even when I couldnt. I cant say enough good things about our experience so far. Delivery and set up will be a different review.

Branson was very helpful. He answered all my questions and showed me exactly what I asked for. I had a very bad experience with the customer service at one of your competitors, and Branson was so helpful that I cancelled my order with the other company and purchased a sectional from Haverty’s.

Our sales consultant (Judy) was fantastic. She was very professional and took time to make sure we had all our questions and concerns answered. With her help we made our final purchases.Thanks again Judy

Submitted a warranty claim Oct. 2020 told January 21 for the part. Now being told Oct 2021. If you want furniture you can use, I suggest shopping elsewhere.

Mary Brannen helped me and my husband find our dream dinning room table! She also helped us find the perfect chairs to go with it, when we didn’t want the chairs that went with the original table. She was so helpful and sweet! Will be going back again when we need to add more decor to our home!!

Courteous sales person, answered all questions but didn’t push.

Best service ever!!! Part of our sectional had to be ordered. Mary (our sales lady) was the best 😁. She followed up on our order to make sure that it was coming in on time....and worked magic to have all of the pieces delivered together! The delivery went smooth as silk. Thank you Haverty’s

Mrs. Mary Brannen was fantastic. The epitome of a generous and true professional woman. I couldn’t find a deep brown love seat anywhere here in town. I came here and she showed me their vast collection of furniture as well as online. She was able to get me to purchase a genuine, magnificent leather love seat. It is so supple and lovely. I can’t wait for the delivery. Thank you so much Mrs. Brannen! You are the best. I couldn’t have ask for anyone better.

Seth was very helpful & efficient! Asked great questions to help us make a wonderful choice on our item. We appreciate the attention to detail & thoughtfulness he showed. We’ve purchased from this store before & will continue to be loyal customers.

Seth did a great job of educating us about the product, shipping processes, and protection plan. We went home to think about it and came back to buy our table, chairs, and bench cash. Because we knew what we wanted he got us in the door, the transaction completed, and back out the door quicker than we anticipated. We would be glad to work with him again on our next Havertys purchase!

Super easy.....went in weeks and weeks ago our rep enter the products we were interested in ....contacted him for July 4th sale all over text...sent payment link and done ...super fast and easy...holding for me for a month !!!! until our room is ready.

Today was my first visit to Havertys. I was very pleased by the store layout and the overall helpfulness of the staff. Seth Gregory greeted me right away and pointed me in the direction of what I was looking for. He gave me time to look around on my own. He did not follow me around like a vulture. I didnt feel rushed to make a purchase. Havertys is now going to be my first, probably only, stop for my future furniture purchases.

Great customer service and beautiful chair!

Friendly staff- Mary was very informative and knowledgeable. No high pressure sales

Our Salesman (Sales Manager Branson Morris) was extremely knowledgeable about the furniture in his store. He was able to answer almost every question we had about numerous products around the store, off the top of his head, including product manufacturers, construction techniques, availability, options, etc. He was very patient and attentive while showing all the available options and prices. He was very forthcoming with all the information that he had on the products, including realistic availability dates on certain products. There was never any pressure to buy and we were dealt with fairly. All possible discounts were readily made available to us. The actual purchase process was fast, simple, and efficient.

Seth was friendly and knowledgeable. He made for a pleasant shopping experience. Thanks.

Donna was very informative and had excellent customer service. She made my buying experience a a positive one.

We are repeat customers because we have always had good experiences with both products and personnel at Havertys.

UPDATE - 5/27/21-I had to cancel My order... due to the non-intelligence person I had to deal with today! Ashley front desk... she has no manners at all. Very unprofessional! I called to check the status of my order there was some billing issues.. someone was going to get back with me and they did not.. which I am aware people stay busy. My thing was I mentioned to her I might cancel, she straight said ok it’s been canceled! When she never even tried to give me an update or check on the acct! I SAID EXCUSE ME!She said what do you want from me! I canceled it! Her other words where - what ! CURSE AT ME OR SCREAM AT ME I DONT CARE IM JUST AN HOURLY EMPLOYEE HERE!I went to the store and she changed up the story! I tried to explain to her there was no need of her information of being unhappy with her job!Travis the store manager did call. Which he apologized . I still ended up canceling .. due to the unprofessional attitude I received from Ashley! I won’t be back at this store!She should be out of this store with that street attitude she has!But I have the 2 starts for Judy! She was wonderful and on her part I give her 20 starts! Judy is an awesome person! Great personality! Great customer service!! She is very honest! Assured me that havertys is a good quality store for my future furniture!

Judy was very friendly and professional! A really good experience!

We bought some furniture from them after moving to Waco this summer. The customer service was excellent, especially with me being particular on a few different items. Bransen helped us a lot. Even when I couldn’t decide on chairs for our kitchen table (after returning the first set), he helped me and would send me pictures of different chairs or combos I could try. We ended up finding a pair that worked perfect in our kitchen! Definitely recommend for some solid pieces for your home.

Mary Brennan at the waco store has been extremely helpful with our situation. We purchased a sectional 3 yrs ago with a warranty. One of the reclining chairs broke and our sectional is no longer available. The warranty company is crediting us for what we purchased the original sectional for. Mary has answered all our questions and made sure all the paperwork went smoothly. Havertys waco is definitely our 1st choice when shopping for furniture!

Mary was very helpful and knowledgeable. She was very pleasant to work with. We will be visiting again.

Seth Gregory was the consummate professional and made sure we were provided with all the options available for exactly what we wanted. Great sales rep!

Attractive store with a good assortment of furniture and furnishings. Our salesman was very helpful and showed us only the items that were consistent with what we wanted.

Experience was exceptional all because of Donna! Not pushy and very professional. She did not rush me and she spent lots of time trying to get me exactly what I wanted!

Personal, knowledgeable attention.A real pleasurable shopping experience

Great sales personnel,quality furniture.

We love Mrs Mary Brannen at the Texas Central Market Place in Waco, TX. We have been there several time to purchase funitrure and Mrs. Mary has always helped us. She is so helpful and patient with us. as we are not the easiest to work with and most of the time have no idea what we are looking for. She always helps guide us and never fails to make us happy with the product we purchuse. She is one amazing person and I will always look for her when we enter Havertys.

Donna and Jennifer were excellent. They make a great team! Jennifer did an awesome job finding exactly what I described for a chair that I purchased 4 years ago and the design. Donna help me navigate all my purchasing options while I am in the process of buying my home. Highly recommend these two ladies!

Mary listened to what we were looking for & directed us in the right direction, showing us what & what wouldnt work. Very informative without being pushy.

It was so helpful to have a design consultant in the store to help us see the layout of our home with dimensions and everything we needed to see what our new pieces looked like in our space. I loved being able to “see” this come to life. The person who helped us with the sale was also super helpful and gave us all the different totals with the choices we wanted. All this plus their willingness to work with us made it a super painless sale.

Bransen was wonderful to work with. We appreciate his assistance very much.

Mary and Jenniffer are amazing. Y’all made us feel liked we mattered And were important. I am very happy to be purchasing our items for our new home with your company when the time comes!! I even told my mom and sister who have need for new items!

We are moving from Baja Sur Mexico where we sold our house basically furnished. We are building a new home and have just started. We entered the store just looking and Donna took care of us and explained how we could put a down payment on something, and have it held until the house was completed. So we bought the perfect iron bed and have a list of what we want to buy in the future. Thank you for everything.

We had a great experience, Donna Alexander, was very attentive, and most importantly, very knowledgeable about your products. You were recommended by our son who is extremely happy with his purchase as well. Thank you Donna for a job well done

Bransen was our salesman and he was great! He’s a very knowledgeable young man and I hope you recognize him for being so great. He knew how to help us put things together and we came up with a great package. We had a great time doing this and I was dreading it before we got there. A big thanks to him!

Mary was excellent! So professional, friendly and knowledgeable. She was also patient and has a great sense of humor. She explained everything thoroughly and made us feel so reassured about our selections. We would absolutely refer any of our friends or family to Mary!

Long hold time of 42 minutes... but customer service representative was terrific ...

Great experience from a great staff. You can count on the small town feel and service at Waco Havertys which means a lot. There is help without the pressure. Donna was awesome to work with and knows her stuff. I will return to furnish other rooms in my home and I highly recommend others do the same.

Branson Morris was super nice and very helpful and very knowledgeable, he went above and beyond.

Seith was tentative and displayed excellent customer service.

Seth was extremely helpful and personal, great shopping experience!

Donna handled my sale over the phone and was very efficient and friendly. Appreciated her demeanor. Ive done business with Havertys for over fifteen years and will continue to do so when I have the need.

Donna worked well with us. The team at this Haverty’s was professional and courteous. They made us feel important and we were surprised at the great deal we feel we got.

Mary did an excellent job. She made the purchase process incredibly easy- she knew the inventory, had a great eye for design, made sure we would got our furniture in a timely manner and was incredibly patient with my toddler. We will definitely be back for future purchases.

Service and their warranty guarantee delivery was very good.

Making a decision to buy a bed and dresser has been harder than buying a car because its a purchase I know I will have for at least 20 years. However, Ashley and Christa in the Waco, Texas location made this purchase so easy. I needed easy, efficient and non-hassling; they did it all. Both were accommodating, thorough and kind. Great customer service.

I was pleasantly surprised how quickly my requested deal was approached and finalized to the total amount that I could spend. My sister was gifting me with a new recliner, but I could not exceed a certain amount. Thank you to Krista Watkins for helping me to get a great chair of my choice. I will enjoy the years of setting and relining for my naps.

Our consultant Judy was very knowledgeable and so helpful. She did a great job!

Mary was knowledgeable and very helpful..without pressure. And the selection was great! Well be back.

Mary Brannen is an absolute delight! She gave us lots of information and really took care of us.She is very knowledge about the products. Very impressed!

Always a pleasurable experience. From walking through the front door to walking out after making our purchase. Everyone is always courteous and professional. As well very personable. Makes my wife and I comfortable to be there. Will continue to shop with Havertys for all our furniture needs. Went to a competitor one time and wasnt the same. Thats why we shall always return to Havertys. Mary Brannen was a pleasure to work with. As have all the salespeople that we have had the opportunity to work with making our purchases. Thank you for treating us right.

Bransen Morris was so very helpful and patient with us as we made this big decision.

Donna and Jennifer were very helpful as soon as we walked in the door. My husband and I had worked with Jennifer on a previous order. I told them both what I was looking for and they were on top of finding me the items in the store. We always have GREAT customer service when we shop at Havertys in Waco. Thanks again, Donna and Jennifer.

Great Military discount and customer service from Mary B. In Waco TX

Ms. Donna was so helpful. She made us feel comfortable and helped us find exactly what was best for our family.

Bransen was very helpful. Excellent product knowledge.

The manager and the sales lady were helpful and ordering was easy. However, they sent me two right arm facing gliders instead of a left and a right. Also, the console had some sort of marks on the back that looked like it was written on. I was told someone would call me about getting the left arm glider and I could let them know about the markings. Nobody called. I only got an email to schedule the delivery of the new piece and there are no dates available until JULY 15. I called and spoke to a gentleman who told me the item is on backorder and thats why the delivery dates are set so far back and hes sorry for the inconvenience. I ordered the pieces on May 3 and all of them were in stock at that time. If youre ready to potentially wait two and half months for a piece of furniture, then I would recommend Havertys.

Jennifer and Judy were so helpful with picking fabric etc and so patient.

Good selection & Bransen did a good job of managing customer expectations on custom order

Donna has been very kind & informative each time we came in. We have been waiting months to close our home and get situated. She checked in on us as time came closer.

I was very pleaded with the Sales Staff but was disappointed in the delivery time frame. When purchasing the items I was told and agreed when they would be delivered but after I paid for them the delivery date changed to a much later date. We have purched several pieces if furniture from Havertys and have always liked the quality of their furniture and have had our children to buy from them also. I am really dissapointed in the delivery time..

Outstanding sales/purchase experience. I like the way Tonya Caldwell just let me be me and rolled with it. It is always nice when you run into a purchase partner that can guide the sale as well as knows when to pump the breaks. I was also impressed with her product knowledge. Exceptional service that earned a customer for life. Thanks. I highly recommend.

Judy and Jessica were very helpful and great wot work withThe deign service and staff were great to work with and help make the decision on what worked in our room

Donna was very helpful in her product knowledge and responsiveness. Weve looked a lot of furniture stores for a dining table set, and we found the best size, features, construction, style, and colors with our purchase at Havertys.

Donna did an excellent job. She kept in contact wit us during the COVID19 shut down and informed us about the reopening date. When we showed up on May 1st so was ready to go and made it easy for us to order our furniture.

This place had beautiful furniture coupled with incredible customer service. I havent bought anything there yet, but the quality for the price is unbeatable. I cant believe theyve been open for 4 years and this is the first time Ive set foot inside!!!

Mary Brannen is so professional and help you all the way through your satisfaction. She is so kind and very polite and will give you best idea.

Easy Breezy purchase!

Mary is so helpful! Makes purchasing so easy!

The sales person was knowledgeable and helpful. She also offered suggestions.

Staff was very helpful and we had a great experience shopping in the store as well with online customer service. Will definitely be back to shop more in the future.

I knew the chair I wanted and Jim was great in helping me find it and getting the order written up. A painless experience.

The customer service was great. We were greeted at the door and directed to exactly what we needed.

The sales lady that waited on us was fantastic. She listened to our criteria for the furniture we wanted and was able to match us with the perfect sectional for our needs. Thanks Krista!

Mary is very personable and professional. She is awesome.

Love Donna! She is the best!

Easy to order the area rug we wanted.

We have received top notch customer service from the moment we walked into the doors. Because of COVID-19 we had to delay delivery of our furniture, but Havertys has been very accommodating despite the delay.

William was great, he didnt hesitate to help us, but left us alone to walk around and look at we pleased. He was patient with us while we were deciding (a week!) and didnt bother us by calling or being pushy! The furniture was much better quality than another nameless store in the same area. There was a little hiccup with the colors of our sectional once ordered, but they quickly took care of this issue. The furniture is set to arrive within a couple days and we are confident that if there are any issues they will be handled appropriately.

Love me some Havertys! Appreciate the veteran discount!

William was awesome. He took care of me from start to finish. He made me feel at home and comfortable with the sales process. Furniture arrived clean and in perfect shape. Customer for life.

Krista Watkins (Sales Manager) made our purchase of both living room furniture & mattress a wonderful experience.

Krista was wonderful. I knew what I wanted she did not try to talk me out of it. Did not pressure me, something that chased me out of 2 other stores. Helped me as much as possible

Your sales person Tonya was very hands on/attentive without being to overly aggressive to make a sale. Store had a lot of quality products.

The folks at Haverty were very accommodating and explained the pieces very well to us, such as the wood types and features for the items we were interested in. They explained the different types of payment plans and different options that were available.

Mary was well informed and helpful. Excellent product knowledge.

Another one of those great places with lots of furniture But really pricey

Very nice sales lady..took a lot of time helping me and was able to save me a bit of money on the items I purchased....looking forward to doing my future furniture shopping at Havertys in the future.

Very helpful and knowledgeable.