The two representatives are awesome sale person. I went in to purchase living room furniture and I did. They made us so comfortable that we were there putting the room together with everyone.Thank you so much

Ordered a sofa in January understanding that there was a delay in the manufacturing process and that I probably wouldnt get delivery until August or September. Very pleased to be notified in July that it was ready for delivery and that delivery could be scheduled in 3 days. So pleased with the sofa that was delivered and with the delivery service that brought it.

La-Z-Boy Furniture Galleries has a wonderful and diverse selection of furniture. The quality is excellent and sturdy material. My only disappointment which is huge is that the furniture is delivered without a box, which I was told by the salesmen, that it would be. They wrapped the furniture was wrapped in light weight plastic. My furniture is in storage for a few months. I advised La-Z-Boy would ship it to me in a box. It was only at the time of delivery did I find out otherwise.

La-Z-Boy furniture gallery in Waldorf, MD took great care of us. We were looking for a new power lift chair for my father in law. Everyone from the sales person, cashier, to customer service were outstanding. My wife was so impressed that she said all of our new furniture will be from La-Z-Boy where ever we end up living. She said she will find one.

The purchasing experience was pleasant and the salesperson was excellent. However, the delivery experience was terrible. I received a call informing me that the furniture was ready for delivery and to call the store where we purchased to make final payment. We called several times and left no less than five messages. After not receiving any response, my wife went to the store and was treated rudely by staff. Once final payment was made the furniture was released for delivery. The delivery personnel were pleasant, however they lost control of our furniture as they were coming through our sliding glass door and scratched the door beyond repair. We will not be buying furniture from Lazy Boy again. Reported the above to customer service and still have not received a call about resolution.

Our experience with Torria at the Waldorf store was excellent. She was very attentive and informative throughout our purchase experience

Ms. White has been very understanding with my situation and has helped me through the process.

Sold me damaged furniture and promised to make good. This promise was made in June 2021 but yet to honor it. Beware! Beware is not quality furniture !

I absolutely LOVE this location. I have been in love since I bought my first La-Z-Boy recliner in 2010. Customer service is always great from the moment you walk in the door until you complete your purchase. I’m super excited to return post renovation!

The Staff was very Knowledgeable and the salesman that attended to me, he was very modest with his opinion, and I really appreciate that. He gave me options that would help relax me and my guest, also family seating options that help with posture and back support. He provided me with the Perfect, Affordable, Combinations of; Style that Promotes healthy posture and back support. For that I’m excited and Greatful. Anyone looking or in need for furniture upgrades, please pay them a visit. You won’t be disappointed. Trust me 😁

I was looking for a specific Lazy Boy recliner and was able to get the chair and fabric that I was looking for. The price was also unbeatable. The staff was phenomenal and great to do business with. Keep up the good work Lazy Boy of Waldorf Maryland.

The Sales Personnel were professional and efficient and provided great customer service. Very knowledgeable of the product which made the purchase even easier.

Very helpful and attentive staff. Created our living room on their computer and gave us an idea of what the furniture would look like in the space. Also priced out the two options we narrowed it down to. Great experience leading up to the buy.

I selected a chair in the show room in the Waldorf store. I selected a wall recliner not a rocker and blue. I had to wait two maybe 2 1/2 months for delivery.I received an automated call that my chair was ready for delivery and to call store call the store no answer left message no response I called back again and got a person who scheduled my delivery when I asked him a timeframe for the day he told me I had to wait for the driver to call and tell me what time.When the delivery drivers came they brought me a rocker recliner in beige. Color wasn’t offputting so I accepted the delivery and I’m not unhappy with the rocker.Technically nothing correct about the situation. I thought bait-and-switch happened from ad to store not order to delivery.

Excellent customer service!! I was not pressured or nagged about making the purchase. It was a very pleasant experience.

Natalie was great, but I had a hard time reaching her when calling the store- Waldorf. Customer service could be improved there! I had to come into the store to ask my questions- fortunately she was there and we worked together.

It was a good experience. The host was gracious. The people that delivered my chair were quick and fast. I love my chair. I just wish that I wouldn’t fall asleep in it so often.

Wonderful experience! Salesperson was friendly, efficient, and helpful without hovering or being the least bit pushy or overbearing.

Im pleased and happy with the services offered. However the delivery time of 4 to 6 months is unacceptable even during COVID times. A lot can happen. I can see different or better furniture and be bound due to an untimely purchase at la-z-boy.

I ordered a couch and a love seat in January. It was supposed to be here in March it still is not here am told its being delayed till sometime after July. I just want my money back now.

I had a remarkable experience. Rick was my salesman and he was PHENOMENAL!! I highly recommend La-Z-Boy

The store is very well arranged with nice furniture and great lighting. We received wonderful customer service from the sale associates! It wouldve have been helpful to reduce the waiting time if they had more sales associates.

Quick and easy transaction with the sales rep. She was able to get all the information we requested, write up our order, and process it in no time. She also offered a 3D representation service for our new furniture. That should be cool!

Lori was great to work with! I love the lazy boy experience. My last three furniture purchases has been at the Waldorf Maryland store. The furniture is sturdy and can withstand children and teenagers

Plenty of help at your fingertips. Found what I wanted and out all loaded up in less than 45 minutes. Pleasant visit.

My salesperson was very helpful when I was shopping. She helped me find everything I needed and a couple of items I didn’t even know I needed.She is an asset to Lazy Boy. I will definitely come back to shop. She was very professional.

The lady who helped me was wonderful. My husband and I came in to buy a recliner and we were looking for a very plush recliner and it didnt take us long to find one. She was helpful in talking about the item and sales that were ongoing and just overall kind. This is our second time going to this store and we will not hesitate to keep coming back

The experience sales person I was very grateful for. After my sofa selection she made sure that I was satisfied and any questions asked were all answered to perfection

We are sitting comfortably thanks to Ron @ the Waldorf, MD La-Z-Boy. Thank you for assisting us with all of our needs. Fantastic customer service!

Very knowledgeable, pleasant, warm spirit.

Found furniture we liked, at a fair price, and delivered timely. Happy thus far with my experience at this LaZ-Boy. Will go back!

I tried for 2 weeks to get someone to answer the phone. I left multiple messages on each extension with details of what I needed. No one ever returned my calls. I finally called the Fredericksburg VA store and Corrine went out of her way to help me.Turns out my chair has been sitting at the warehouse and no one bothered to let me know. Not the Waldorf store nor the warehouse. Waldorf still hasnt returned my calls. Poor customer service.

We spent about 3 hours in the store with Christine in Waldorf. She was superb!! We’re anxious to get our sectional sleeper pieces, end tables and ottomans. We can’t imagine a better place to shop. Expertise is appreciated

Excellent customer serviceRep was very knowledgeable and took the time to answer all our questions

The lazy boy recliner group is all that I expected and more. Extremely comfortable. Can’t wait until my other two pieces come in March And May. It is worth the wait

I had a pleasant experience purchasing my sofa from La-Z-Boy. I purchased in January and I was told it would be delivered in April and it was. I am very pleased.

La-Z-Boy of Waldorf MD is great, everyone is super helpful and knowledgeable. The sales manager Christine helped me through the entire process of picking out exactly what I wanted, to ordering, and verifying that I was completely satisfied with my visit at La-Z-Boy. I wouldn’t go anywhere else for furniture after that experience!

The furniture is beautiful but some of it isn’t mine. They delivered the wrong furniture and now I have to wait until someone contacts to try and get the right furniture delivered. I understand mistakes happen but what I don’t understand is waiting so long for it to be rectified.

I purchased two leather reclining sofa chairs from Lazy boy and received them 4 months later, one of the chairs had cuts and scratches on it so I contacted the stores fix it guy and he recommended a new chair free of charge, another 4 months later and I still have not received a new chair, I made several calls and spoke with many in customer service with all saying the chair will be here soon, this is terrible to all that are involved.

Polite, fast, placed furniture pads on legs of furniture for me. Couch and loveseat very nice and comfortable.

Pat was very helpful without being too pushy. There was a small problem with my custom order but Lori stepped in and I was able to complete my order. I was a little concerned about being in a retail store during the COVID-19 pandemic but everyone used proper protocols and I felt safe. The only down side to the buying experience was the length of time before the recliner would be ready for delivery but I knew it would take time before hand. It is a result of the pandemic. Highly recommend the sales staff and La-Z-Boy in Waldorf, MD.

The staff was very helpful and even if it’s shutting down for redesign they still had quite a bit of furniture in the store. I got asked if I needed assistance as soon as I walked in.

The wait was long due to COVID but the delivery team was great, professional and they used all the safety requirements. Showed us that all the mechanical parts worked and the pieces were placed where I wanted them.

Amazing service, great experience, highly recommend. Lauren was the best and helped me get exactly what I wanted without trying to upsell. She helped show me all the options, timelines, and floorplans. I am excited to receive my sectional! She even followed up with suggestions for other furniture pieces (with no pressure!) that would complete the room beautifully.

Sharon White was awesome 👏 Thank you Sharon for your help and expert advice.

La-Z-Boy needs better customer relations. I could never get a telephone answer or call back as to why my furniture was delayed two months. Yeah I know Covid-19. Well that would be fine if you called, texted or emailed me or better still responded to my calls.

As soon as I walked in I was greeted by Angela who was extremely helpful. She took the time to explain to the layout of the store, brought me to each of the items I was asking about, and showed me all the fabric choices. She even suggested a much better looking recliner to fit the style of the sofa that I liked. I was extremely impressed by her customer service and the store overall. We will definitely be coming back to this location for any of our future furniture needs.

Staff is friendly and their in store designer, Quintin is awesome. Nailed the design for many rooms in my house with just a few pieces of input like colors, ambiance and style I was going for. Price point was also good based on quality of product. I still have a sofa and chair I am using in a second home that are both well over 10 years old. Shows the durability of the product!!

Great experience. The sales associate and designer were great to work with. I was able to get everything that I wanted and I know my living room will look AMAZING because of the help I received.

My husband and I had a wonderful & helpful experience with La-Z-Boy. The salesperson, Angela was great. She didnt try to push anything on us or try to get us to spend more money. She was very conversational and down to earth. La-Z-Boy has great furniture, but if it wasnt for the sale, we wouldnt be able to afford the furniture. Their pricing is high which is why I gave it only 4 stars instead of 5.

I love LaZBoy furniture. Ordered what I wanted and done.

My experience was pleasant. My only complaint is the purchased items takes months to get delivered.

Salesperson was friendly, efficient and competent. Was able to place my order over the phone,

I dont know where to start. We ordered our furniture now going on 16 weeks ago. I understand we are in a pandemic so I have tried to be patient. We were initially told it would be 12 weeks for delivery which would have put us about a week before thanksgiving. We were hoping for delivery by then but we were not holding our breath. My wife called the week before to see if we would receive delivery before thanksgiving and we were told we would receive our furniture on the 30th of November. We were disappointed but we remained patient. We then received a call from la z boy on the 20 th of November telling us that the fabric we had picked out in August was out of stock and we we have to choose another fabric. We asked why werent we called earlier, of course no one could answer that question. My wife went to the store and picked out another fabric. No one apologized for the mistake that they made. It is now 12/08 and we still have not received our furniture. My wife called the store again today and she was told that one sofa was in but the sectional was not and would not be in until sometime in March. We were told in order to receive delivery of the sofa we had to pay our entire balance in full even though they could not give us an exact delivery date of the sectional.The sales agent, the sales manager and the store manager were all happy when we placed the order but no one has been helpful since. We were planning to order a couple of other pieces from them but will be looking elsewhere. I rarely take the time to write a review this long but if I can help somebody avoid this mistake if would be worth the time spent.Update Feb 28,2021 Still waiting. Now giving an April delivery date. I don’t know how there are so many positive reviews.

We’ve shopped at this particular La-Z-Boy in Waldorf for over 20 years, love the quality of furniture and lasts a long time and doesn’t wear out over time like inexpensive furniture. Our main complaint, and by the way, we just bought an entire Living room set for our new retirement home, the customer service is nothing like it once was years ago. We ended up getting our living room set in three (3) different deliveries, not what we were told when we first were looking and bought. The first delivery only brought us a third of our furniture and they had no idea why the rest was not on their truck. So, needless to say, a couple trips to the store to inquire about what was going on. We talked with different people on our visits, never the sales lady who originally sold us the furniture.....very frustrating. They never called us when the furniture arrived at their warehouse, I always had to follow up to find out it had been there. Long story short, customer service is not what it once was.......I’m being nice.......we still love the furniture they make and won’t let this experience deter us from at least considering La-Z-Boy in the future!

The store has a wide assortment of well made furniture. I know from a 2005 purchase of a sofa, loveseat, chair with ottoman, coffee table, and lamps that the quality is good. However, this time I found the sales associates to be unhelpful, lackadaisical, and unmotivated. When my husband and I went to the store in September 2020, they really couldn’t be bothered to assist us until we told them that we wanted to purchase a recliner. It was a custom recliner, so we were prepared for an 8 week wait. The woman who wrote up our ticket kept removing her mask while we were within 6 feet of her. Then when we received an email that our recliner was ready to be delivered, we could never reach a live person at the Waldorf, MD store to set up the delivery. I left 3 voicemails and finally contacted La Z Boy’s corporate office to ask for their help to set up my delivery. The corporate office contacted the Waldorf, MD store to set up our delivery; otherwise, it never would have happened. In short, if you can find a La Z Boy retailer with good customer service, then I highly recommend purchasing from them. Buyer beware, you will NOT find good, or even mediocre, customer service at the Waldorf, MD store.

My experience at this store was very satisfying, Ms. Patricia and Ms. Derry gave outstanding customer service, with a working knowledge of the furniture usage, warehouse availability and possible delivery time. They really spoiled me! They really made this senior day quite enjoyable!

Had a wonderful experience shopping for our recliners. We were given the information we needed and asked for, but also the space to just look and decide on our own.

Simple easy shopping. Staff doesn’t press you and lets you browse. When you need help they are ready to assist. Clean smooth transaction. The one thing I didn’t like was placement of the credit check machine for financing. It ought to be in a private area so other people cannot see you input personal and private information.

I purchase two new recliners from Lazy-Boy in Waldorf. My sale rep Angel was fun to work with. She help me identify the chair that were right for me. I have a bad back so to get chairs with lumber support was a must and being and IT person I had to have the wireless remote. This is my second set of Lazy-Boy recliner but this set will go into my Girl Cave. The other set is in the living room and still work like new. I love Lazy-Boy because they stand behind there furniture. To be honest I purchase furniture from some were else and after 2 years it is so uncomfortable I have to get rid of it. I am Lazy-Boy customer for life. I say pay a little more and be totally happy with lazy-boy or pay less somewhere else and suffer in silence. Why paid twice when you can get the best recliners from Lazy-Boy the first time. Lesson learned

We loved that Lauren was so helpful and could do a virtual consult! The room design software was very helpful.

Quinton and Christine were amazing! Quinton designed our room and was right on the money. We drove all the way home to measure before purchase and he had it exactly right based on pictures he pulled off the internet from the listing.

Christine, after listening to what I wanted, gave me suggestions, she showed me to the areas I wanted. And I found the items and a little different my sofa was better then my idea! The selection was very good, like Christine. She was a good salesperson, pleasant friendly, and did not crowd us.

My husband and I had a wonderful experience at the Waldorf Maryland location. The designer Quinten created an entire room that we could not resist. We will definitely be back soon to have him design our basement as well.

Not a happy camper! I order my ottoman the first week in October and I am still waiting for my order to come in to the Waldforf store. For the last two months I was told it would be in at the end of the month. So here we go again, I was told this time it would leave the factory on April 6, 2021. My fingers are crossed.....I hope it will come!

Pat at the Waldorf store was awesome!! I love her personality and professionalism. I cant say things good things about her.I picked up the furniture at the warehouse in Upper Marlboro. The guys were great, but the place is a little confusing. Would be nice if they had a customer pick up entry door. No real complaints. I will buy Lazy Boy again.

Call great selection, we had a great experience, we were taken care of very well. Looking forward to receiving our furniture and see how much we do enjoy it as well as how much we loved it when we found it.

Well my experience in buying was good....but when it can time for delivery it was 30 day later then what they told me..and nobody had the curiosity to call me and let me know..i tried calling after leaving 2 massages still no return call then I tried to call the store on Saturday and Sunday got no anwser.so I went in the store on monday to find out my furniture was there at that time is was set up for Saturday delivery...still waiting for one of my chairs...

Great service and a great product

Angela was excellent! She knew the product inside out and was able to provide suggestions and helped us to think thru which chair would be the best investment for our needs. She was personable, funny, and cared that we made the right decision for our family. No high pressure just loads of knowledge. Thanks Angela.Since we were not ready to purchase the first night we looked at the chair, we had another young lady close out our deal as Angela was off the next day. She was just as professional and insured that we had what we needed and that Angela our sales agent would get the credit. They really worked as a team. I cant wait to receive my La-Z-Boy!

This was a very professional experience, thank you.

Delivery was quite smooth.

Had a great experience at La-Z-Boy. Sales associate Lori was very professional and friendly. Absolutely love my purchase. Can’t wait to receive them.

Love Laz-Z-Boy furniture, but there financing is another story. They offer 12 month interest free financing, but it is only on 1/2 of purchase because they require you to use a 2nd form of payment for the 50% deposit required on the order. Makes absolutely NO sense!

Christine was extremely helpful in guiding my furniture selections. I cant wait for them to arrive.

Great customer service.

Sales are misleading “up to x% off” is a gimmick to get you in the door. It would be helpful to have larger samples and on items in the store as the function to build your own furniture on their app page is horrible. It fails to work and can’t find leather. The sales are so misleading that even the associates have difficulty with the sales.

Great experience at the Waldorf, MD Lazy Boy store. Never felt pressured or like I was being watched or followed. Associate was friendly, helpful, and knowledgeable. Would definitely recommend this store. Can’t wait for my couches to arrive.

Quinton provided the best customer service. Overall great experience and will definitely use Waldorf La-Z-Boy as our first choice for all future furniture.

Had a wonderful salesperson who asked questions and then pointed me to a very comfortable chair and loveseat both of which purchased.

Christine was really friendly and helpful...even though I ended up making a selection to purchase elsewhere, loved working with her and will be sure to visit her store again in the future.

When I first entered the location noone noticed us so we saw what we wanted took a picture and left. We returned about 30 minutes later and the young lady stated welcome back, I was surprised. We purchased the item just waiting for delivery.

Lori was awesome! She was professional, friendly and was well versed in La-z-Boys products and specifications. With her assistance, I was able to pick out the best Recliner that met all of my needs AND within my budget. Well done!

Angela was very helpful . Nice person and very educated in Lazy Boy products.

Sales staff welcomed us warmly, pointed out the organization of the displays, and allowed us to browse freely. Quickly responded to questions, and helped us review color variations.We purchased two items at the top end of our budget, and expect delivery around Christmas. Cant wait to see if the delivery/installation experience is as rewarding.

I would not buy from this store or any LaZy Boy Furniture stores. One of the saleswomen were making comments to me in a very unprofessional manner. I was sitting in a chair next to my dad and she walked by and told me to get up and give the chair to my dad. My dad was already sitting in a chair and it was the chair he wanted to buy. This same saleswoman also asked us why we were looking around without trying anything. Just extremely horrible customer service. I felt that this store tried to take advantage of us. They had a 30% sale on everything in store and refused to give us the sale price. We were told by a saleswoman who did not identify herself that if it had a red sale tag the price listed was 30% off but if it was white then the sale would taken off at register. We found a chair for $499 with a white tag and when we talked to same woman to buy it she said no that chair is already marked down. She said that since it was an Everyday Price it did not fall under the sale. My father and I were extremely upset at their behavior which we felt was unfair and dishonest. We asked to see a manager who said that the tag was under the fine print of the sale. My father asked her to show him and the fine print said that discounted items and specific items not covered by 30% sale. Its not discounted if its an everyday price. DO NOT BUY FROM THIS STORE.

Customer service at its best I recommend👌🏼🔥

Great black Friday sale. Good choices.

We dont have our chair yet so I cant give you 5 stars but the experience that we have at your store was really worth 5 stars I just hope that everything goes smooth when we picked the chair up thank you

I appreciate the courteous service I received. Lori was very helpful making my fabric choices..

Wonderful employees dont over bother you or push you into buying anything. Saved $900 from buying online and I got to test it.

Purchased a new rocker/recliner on Monday at the La-Z-Boy Store in Waldorf, MD. Mrs. Robinson was so wonderful, I could not have asked for a better sales experience. Also, I must say the other staff I observed were so polite and professional. I would highly recommend this store for future shoppers.

Great Customer Service!

Vast knowledge of all lazyboy products, extremely helpful highly recommended.

Friendly and helpful salespeople. Our designer came to our house and helped us select the right furniture for our family room. He was very patient! I highly recommend this store.

Christine at Lazy Boy in Waldorf was AWESOME!!!! As we were checking out, we watched other employees wiping surfaces down with disinfectant! Was a great experience and we can’t wait to get our furniture!!!!

Outstanding customer service with the best furniture.

Great customer service and selection

Showroom staff were very friendly and knowledgeable. They were able to answer any questions we had, and when we finally decided on the right furniture their designer was able to guide us to choose the right upholstery. Overall it was an excellent experience and I cant wait for our new furniture to arrive.

Highly customer focused team, sharing the strong history and legacy of Lazy Boy Brand products! They show pride in Lazy Boy’s approach to valuing customers and their desire that the customer be satisfied and enjoy their purchase! I am glad to join this family of customers and share with others!😄