Super rude. They dont care about anything but taking your car, and money. Tow driver wouldnt even look at me. They wanted to charge me $120 to tow my car to my house instead of their yard. Fyi ur insurance reimburses you. They just want more money for storing your car. Pilgrim is the best. Super understanding for all your needs.

Great place and great work, my only problem is they dont take insurance to cover the the cost of a tow, that is out of pocket.

Awful service. Needed to pickup a car that had been towed and they wouldn’t let me authorize someone else to pick it up (incredibly rude and didn’t provide any justification for this). Also when I got there they decided to THEN let me know it was cash only (he claimed he had told me over the phone but as someone who literally never carries cash around, I certainly would have remembered that). They definitely have card machines considering they do hundreds/thousands of dollars worth of mechanical work, not sure why it’s so difficult to use that for a tow fee. Anyway. My car was also at their “other lot down the street” and “the guy would meet me down there” to get it out which took about 15 minutes for him to show up (maybe he got some coffee on the way idk), and that guy was actually less rude. But the overall experience took way longer than necessary and they made 0 effort to provide even below average customer service. I’d recommend Ramsey’s instead, I don’t think any of these joints are perfect but I had a much better customer service experience over there.

Friendly fast service for Automotive Repair, body work, & Towing services!

The person I talked to...talked to me like I was a dumbass. Like I didnt know he was completely overcharging me. And completely taking my money. Told me he would tow it to my house. When I called for the tow.... He told me then he couldnt tow it on the weekends....by telling....I mean yelling. I ended up hanging up. I called on Monday. They told me a price. Went Tuesday....told me a conoeltely different price. Then took their time towing it to my house ( two days after I paid them) oh.....and they towed it to my house on the damn weekend.... Such jerks! Have no clue what customer service means.

Great Staff and the work they do is awesome

Horrendously Stupid. Needed a jumpstart. I called. They said $40. I told them I only have an Amex and a Mastercard. They said they can only take cash not credit cards for amts less than $90. I told them I had no way to get cash from my cards as I dont use cash-advance. I further told them I have an Amex Gold and a Platinum Mastercard - with excess of $30K credit limit. They hung up on me. If they had actually asked for $90 Id have gladly paid for the jumpstart. Too stupid to run a business. Call Pro-Tech Towing in Waltham instead. They take credit cards - especially Platinum colored ones.