Professional and hassle free! Joe was responsive and accommodating and the entire staff was friendly and welcoming. Great car buying experience!

Very accommodating to my work schedule, allowing me to come the next day for pick up.

STAY AWAY!!!I should have known when I was looking at buying a new vehicle in March of 2021 and I couldn’t get anyone to follow back up with me to stay away.However after buying a new vehicle from another Nissan dealer a little farther away for me, I thought I might be able to trust their service department as I live so close. I WAS WRONG!Went for my very first oil change/tire rotation in June of 2021 and they wanted me to do some sort of Install Engine Treatment as well as a in-cabin micro filter replacement, mind you at this time the car had about 5k miles. I declined and thought it was interesting as the car was essentially brand new as well as not being listed on the maintenance schedule according to the vehicles owners manual. I still thought, ok some times you just have a bad day at the dealership on what they might recommend.Fast forward to today, October 2021. Went in for an oil change/tire rotation & state inspection. Was told I could use new tires, mind you the car has just over 14k miles. When I resisted and said they only have 14k miles on them I was told, sometimes the factory tires only last for 15k miles. Either way, John Sisson is lying or Nissan is putting tires on their vehicles that only last 15k miles.Was then shown additional items I needed, which they list as their 15k miles basic service for $320; wipers (they are fine, drove there & back in the rain, no streaking), again with the engine treatment (no where does it mention this in the owners manual), throttle body cleaning service (again not mentioned in the scheduled maintenance of the owners manual), air filter (not recommended until 30k miles according to the owners manual).It does list in their 15k mile service, oil change & filter, tire rotation, cabin filter. This is all fine and in accordance to the owners manual.All said and done I went in for an oil change, tire rotation, & state inspection. Was presented a bill of over $1,100 if I did all of their recommendations.I’ve officially learned my lesson & I hope all who read this do to, do not go here for ANYTHING!Look forward to seeing the owners auto generated, generic response to my review as they have with everyone else’s negative reviews.2020 Nissan Pathfinder

Jim, the manager, did an outstanding job fielding my questions and helping me through the process.

Matt was great to talk to and was very good at explaining things to me and my wife a great pleasure to talk to and work with. Love my new truck. Only thing to say the truck was cleaned very well stickers all over inside stickers on the wheels. The windows where smeard and hard to see out of at night. Inside the gas tank was very dirty. But as for Matt would deal with him again very professional. Not his fault the truck wasnt clean .

I bought a brand new Nissan Sentra back in June of 2021 absolutely loved the car at first until I started having non stop problems with the car. It’s going on 4 months since I bought the car it has been the service department 8 times total which is insane the car has trouble starting, it will shutdown out of know where when driving it, and now the automatic braking system has a mind of its own where I was driving on two different occasions and there was nothing around me and the car starts braking on its own which is scary because one of the times I was on the highway thank god there was no one around. The the dealership doesn’t even wanna make it right I tried on multiple occasions to work with the GM and one of the sales managers and got no where so for now I’m stuck with a brand new car that lives in the service department. If I was anyone I would stay away from this dealership if I knew what I know now I would of went somewhere else because this dealership is very sneaky.

One of the worst experiences ever! I will never attempt to give John Sisson Nissan my business again!The salesman and finance manager tried to pull a bate and switch on me. They told me that the SUV that I wanted was available for sale so I applied for a loan for it. During the time that I was waiting for an approval from the bank, someone else came in and purchased it from underneath of me and when I questioned it, they lied to me about it. Not to mention that I received an email stating that I was approved for the vehicle prior to arriving at the dealership and I still have that email. This is not okay to do to someone. Is this the business that youre trying to run?

I dropped my car off at 8:30 AM (with an appointment) for an oil change and tire rotation. Since Im on call and needed my car, I called twice throughout the day and I got the run around. Finally, at 3 PM, I called again and heard nothing but stuttering after I said Good Lord, I didnt think it would take this long, I guess Ill just come sit over there, and silence was their response after I was told it would be in the shop soon. I didnt get my car back until 4:45 PM, 15 minutes before they close. I had to check and see if they actually rotated my tires and changed my oil after reviews Ive read said that they say they do things but dont actually do them. Never again will I bring my car here, and this isnt the first time this has happened. Not only that, but when I actually got called that it was done, the rep asked me Have you been sitting here all day?!

My salesman was knowledgeable and professional throughout, making this a painless process from start to finish.

Andrew did a great job explaining everything and made the entire process very easy.

Everyone was extremely nice and Matt couldnt have sold us a better car. I will recommend them over any other car dealerships I have been to. Thanks guys

When my car took longer than expected, Ronnie was able to get me a bigger courtesy vehicle to accommodate my family of 6… he also kept me updated on what was going on with my vehicle. Ronnie was extremely nice and knowledgeable! Give Ronnie a raise!!!

Savannah and the whole service team were great to deal with. I called this morning and they were able to schedule me for service this afternoon and were even able to quickly inspect my car when they saw that it was due next month.

I asked twice for tire rotation, service rep said, we did. tire rotation completed. But I noticed that tires did not rotated. When I asked tires are good and we did not changed them.First 2 times service rep lied. If I did not noticed, I was in the impression that they did the tire rotation. I lost trust.

Really didnt want to lease a vehicle but I was in a bind. Had great service from the Sales Manager who stepped in when my salesman was ill. It felt like a personal connection because they tried to meet my requirements even thought I didnt want an SUV and wanted a sunroof. However, the fact that they tried as hard as they did to meet my needs and the fact that I drove the car home that very night made a great impression on me and eased my stress. Every person I had contact with worked hard with me, was personable, and even stayed late to be sure that I understood the nuances with the Rogue. I appreciate the attention I received and the way my situation was handled.

I recommend this dealer all the time to friends in Allegheny County, who might not have heard about them. I couldnt be happier and I really like that this dealer can retain valuable employees. I have dealt with Erin in service for many years. I have confidence that I wont be ripped off and the pickup/delivery of my vehicle and free lifetime inspections really made the difference with me when I bought a new car.

Everything went as smooth as I had expected, very professional and courteous.

I took my truck in for an oil change and a radiator drain and refill. Next thing I know the truck had to be towed back to the dealership because a factory trained technician placed the wrong cap on the radiator allowing all of the coolant/antifreeze to blow out all over the engine. On another instance some time ago, I went in for an oil change and when I got home I parked in my garage. The next day I saw a puddle of oil under the truck. I investigated and found that the factory trained technician didnt fully tighten the oil filter. This place has almost cost me either a new engine or possibly a new truck. I didnt even get an apology which I could care less. Instead they gave me a free oil change and tire rotation certificate. Do your research before doing buiseness with these people

Tyler was exceptional, Rob did above and beyond to meet our needsExcellent teamwork

With a long road trip ahead of us for the weekend wedding of my daughter in West Virginia, I needed a vehicle that could carry my three grandchildren, all the items we had to bring and, of course be reliable My brother loaned me his Rogue (BTW, it drives amazing). Anyhow, to my dismay the rear seatbelts would not work. The retractor was locked.I was only two miles from John Sisson and on a time crunch, I drove straight to the service entrance and asked for help.The first man came out (I didn’t get his name) and without hesitation, tried to help. When he knew he couldn’t fix them, he sent out another tech.Enter Sean.If I owned a Nissan, and I had car trouble, I would personally ask for Sean. He was polite and diligent. Not to mention, even though he was young, I think he had a bit of the old school ‘everything can be fixed’ approach. When he thought the belts were broken, he still didn’t give up. His perseverance paid off and I know it had to hurt his hand squeezing it into the plastic cover.I was so grateful for Sean and for fixing both those seatbelts. And you want to know what also touched me positively. Not one tech told me to sign in, they were eager to help and to me, that spells top notch service all the way around.Thank you John Sisson Service department, I will tell people about you.

Cant be more grateful of how the staff at John Sisson Nissan took care of an employee of ours whose car needed repairs. Because of their prompt response & extra services he was able to continue to work while his car was in the shop. During a time where small businesses are struggling & staffing is low it is wonderful to have a dealership that went the extra mile.Thank you very much!

Rich M. (Young buck) got me my first car. He worked hard on gettin me a car. Hes excellent at what he does. I absolutely recommend him! Will continue to get my vehicles from him! ❤️

Due to the pandemic, I decided to do as much research and online shopping as possible. I built a vehicle configuration on the Nissan website and sent it to the four nearest Nissan dealerships. I got two good offers. One of them was from Tyler Dietrich of John Sisson. We communicated by email. I once emailed him after 10:00 pm, thinking I would get a response the next day, but surprisingly, he answered me right away. For some reason I didnt buy a car from them but would highly recommend Tyler to others.

Worse experience my son had.Buying 2021 Nissan from them.No calls back. Worthless

Do not trust this dealership. In regards to communication, service, reliability they fail. They have teenagers working here who are undertrained and damage the vehicles. Salesman Tyler was new and knew nothing about the vehicle or how to help me. My brand new $30,000 vehicle I purchased has SCRATCHES all over the surface of the vehicle some measuring over 8 inches. They promised to fix this and took my vehicle for two days. Brought it back in worse condition than I received it. Scratches all still present, SCREW IN MY TIRE and I have no explanation of what they actually did.

I called in the AM and was able to get same day service. Always receive courtesy transport to my place of work. Pleasant experience every time.

Annoying noise in front.Staff went above and beyond to accommodate me and address and repair the issue.

They are very friendly and kind. They consider their customers concerns very important. Will recommend them to family and friends if looking for a vehicle.

I live an hour and half away i found a great deal that i was very interested in got approved and all made an appointment to come look at it and sign papers then i get a text saying they sold it, Thanks for wasting my time and running my credit for absolutely nothing ! cant believe I was lead on and lied to. I did make it clear i was very interested in it and would take it and also had money to put down on it . if there was an option for zero stars i would have very unprofessional of the lady to do that

Staff was courteous. I love the car 2021 Nissan Maxima, however I was told a price, they found the car for me but the price changed when I arrived to sign. Payments went up $15/month(aprox $1100 over life of loan). They said the interest rate had changed ( in 3 days ) and they had me living in the wrong county, therefore sales tax was higher. I am happy with car, not financing dept. Being that it is 45 minutes from my house, I will not make the extra effort to have my car serviced there. As there are other options closer.

Excellent customer service, friendly and courteous staff. General manager sent me a follow up email as I had to leave without finalizing my purchase. I was asked if there was anything additional they needed to do to get my family a vehicle! My salesman was Rich Mersky. I have NEVER had a more pleasant experience at a dealership. Thank you so much for all of your hard work making sure that my family left the lot in a safe, reliable pre-owned vehicle.

Rust on my Nissan, told its not covered under warranty. Get it fixed yourself

Got my new 2021 rogue LOADED and Andrew did an amazing job finding me the car I wanted.

The sales staff and management were very friendly and Rich was very knowledgeable. Happy to have purchased my vehicle from you!

They are so very kind and helpful and very willing to go the extra mile to help you. Exceeded my expectations and I am so grateful that I bought my new 2020 Nissan Rogue Sport SL from them. Very highly recommended 👌

My purchase started with a email on a new truck. Then Trish H got right back to me on all my needs. She is Very Hardworking and made the purchase very easy.

Amazing!! Very hapy trustworthy kind knowledgable n caring...All the staff was great!!!!

Over many years of purchasing vehicles from many dealers, none have met my expectations as Sisson Motors. This is a great place to do business as I am treated with kindness and respect. I have recommended your dealership to friends and actually one has come and purchased a vehicle from you and she could not be more pleased as I am. I enjoy my visits when having my vehicle serviced..

Great customer service

Great people. Almost like family. Thats why I travel 45 miles for service

Dont push customers with actual money to the side for pompous lookyloos. Didnt appreciate the wait when sales people were available.

SCAM Service Department!!!! AVOID THIS PLACE LIKE THE PLAGUE! This dealership was bought out a few years ago by an out-of-state company. Things have drastically changed for the WORSE. As a long-time service customer for more than 6 years, I took my car for annual inspection. The mechanic failed my car because there was a small chip in my windshield (which has been there for 15 years and never caused inspection failure), as well as front brakes and rotors. These repairs would have cost approx. $800. I knew my brakes were fine. I left and indicated that I would NEVER return to that dealership. I then took the car to the brand-name dealership of the car model, and it passed inspection with no issues.

Car was in for a check engine light, oil change and inspection on Monday. Called and said car would be done Monday night. Tuesday car still was not done, called Wednesday morning and they were test driving. Had to call back Wednesday evening at 4:45 to find out my car was completed but never received a call. When I came after hours to pick up car window was left down but car was locked. Usually have good service but this time was absolutely horrible!

They are crooks, DO NOT take your vehicle here to be worked on, I dropped my Nissan off for a tune up and had to replace the entire engine because my vehicle would no longer run after driving it to the dealership.AFTER SPENDING 7,000.00, 1500 MILES LATER MY VEHICLE DIED.The only reason the dealership was graded wit a star is because you cannot post unless you click on one

I had my oil changed . And my tires rotated

Awesome service. Wonderful help.

Great place. Just rolled off the lot in a new Nissan Rogue. Cant thank Larry enough for all he did for us. Service is superb at every level.

Great place to buy Nissan

Everyone was friendly and helpful from the person at the front desk, to the finance manager, and I really enjoyed working with the sales person, Trish Hernandez. I highly recommend her and John Sisson Nissan. My car is beautiful, and I couldn’t be happier with my purchase and experience.

I had the best experience today. The nicest people I ever dealt with buying a car.Thank you Trish and Rob.

Worst customer service ever very unprofessional I would recommend here unless you wanna deal with games

Everyone at the service desk was super friendly and extremely helpful. I cant remember the names of the women who helped me in the garage, but they are incredibly friendly and make coming in for an oil change something to look forward to. Savannah, who helped with the rental car, was also extremely friendly and helpful. Janna, at the front desk is always a delight and helped make the whole experience wonderful. Just all around excellent customer service! Always happy with John Sisson Nissan!

All of the service staff, and Matt, the service tech, were AWESOME!!!! They were all very friendly and helpful. They definitely went above and beyond to help me know that my vehicle, NV3500, was fixed and working properly after a warranty issue with my AC system.

Mark Wolf and Trisha Hernandez were extremely helpful getting me the exact model, pricing and financing I needed. Mark has always been there through the years to help and my trust in him is why I continue to return. I just met Trisha and she was very easy going and kind. Everyone from reception to service, to management introduced themselves and someone in service even remembered me from 8 years ago. I was very pleased with everything!

We recently bought a Nissan from here and we couldn’t be more pleased!! Ask for Matt!! Busy busy lol but very professional!!

Salesman Ron Pavlisko was incredible, great customer service! So helpful and patient. Mark Wolfe, helping me with the loan, explained everything and again so helpful and patient. I probably would not have purchased the vehicle if it was t for the two of them.

Always a great experience

Nissan always takes good care of us. We appreciate the great service we receive. Nissan has not let us down yet! Been a customer for quite some time. Hubby & I both own Nissans. Mostly for the comfort style, and reliability, on top of that great service. Cant go wrong there.

Appt at 1:00 for oil change and tire rotation...waited for my car....was there for 2 hours...what is the purpose of making an appointment?

The Crew is great. Had a problem and was handled professionaly. Made next appointment already!Thanks

I appreciated being able to get a loaner car while my car was serviced. I do wish that the center did car washes though. My last place I used to use did and it was a nice extra when you took the car in.

Great experience. Nice waiting area. Glad there was WiFi and water available. I also really appreciate that they offered to take care of my inspection while I was there.

I love that John Sisson comes to work to pick up my vehicle for service. It is very convenient that they email me a summary of findings and let me pick what services to have done. Im not tied to carrying my phone with me everywhere. I have had two co-workers purchase cars at John Sisson in the past year because they saw what great service I receive.

My sun roof was clogged, resulting in lots of water damaging my interior. It was fixed and the inside was detailed. I am very pleased with the quality of service.

Very clean place staff is very helpful

Everyone At the Dealership were Very Professional and Nice. From the First to the Last Individual I Dealt With. When I Got My Oil Changed, Tires Rotated and Wash and Wax Done.............

Ron Pavlisko was courteous, knowledgeable, sensitive to the current situation and helpful as usual. Mark Wolfe likewise, with an added sense of humor. The car was fully prepped and ready for me. Paperwork was organized and easily handled.

Working with Ronda Plymire was great!! She took the time to answer any questions that I had and kept me informed of all inventory that arrived until I found the vehicle I was looking for. Also Stephanie in finance was awesome to work with as well!! I recommend both ladies at John Sisson Nissan. Thank you both so much!

Took our Pathfinder In for a key, the aftermarket key wouldnt work anymore so we had to get two new keys as the suv locked us out. Frustrated and angry at first, But they pulled through for us. Gave me a ride to pickup my wife and kids and drop us off at home and delivered our SUV to us in the morning.

Awesome service

Recently had my vehicle in for an inspection. I was told by one of your technical people the car wouldnt pass the inspection because the drivers side headlight assembly had moisture in it and is quite distorted as most cars are now days. He told me he would get a price for a new. Thinking probably in the neighborhood of about $200-250. When he told me $536 I was completely shocked. Of course I was not going to pay that kind of money. There was no recourse from the service attendant or any suggestions. I left without my car being inspected. The following day I called your competitor. I explained the situation to the service manager there. He told me to bring the car to him and he would look at the situation. They passed the car and I am satisfied. I didnt pay $536 just the price of the inspection.

Ron is always great to work with! He respects my time and always anticipates what I will be happy leasing. Thanks!

I had my Pathfinder in for hatch work which was pleasantly told it was under warranty. I loved having a free loaner car for my convenience. Also, the service guy suggested an inspection and emissions (inspection was free) and I gladly added an oil change. Everyone was pleasant and no hidden financial charges. My faith is restored in dealerships now

Nissan personnel catered to my concerns and worked as a team to provide the service we were looking for to rectify an issue with my current 2017 Nissan Rogue with 21,000 miles that needed transmission work. I was given a fair trade in value for my 2017 and felt that the deal was acceptable given the situation. All Nissan staff were kind, considerate, and expedient. Thank you!

I was greeted with a smile, polite conversation, treated like family and had the best salesman ever. I am a middle aged woman. Normally I would expect some run around. This did not happen at John Sisson!! I was quoted a price and the price was honored throughout the transaction!! I am very appreciative of the service I received at John Sisson Mercedes. If you need a vehicle, ask for Geoff! He is an absolute true gentleman.

The service personnel were cordial and took as much time as needed to meet the customers needs.

Hands down the best sales experience I have had... been looking for a new rig at several different dealers. Walked in and was immediately greeted and set up with someone. They stayed late(9:30pm), met all the numbers I need to get into a new car. Came within $8 of the number I gave them to meet.

The team members are very professional and go above and beyond making your car purchase a success. I would highly recommend John Sisson Nissan for there excellent customer service.

My experience was satisfactory at best, but all things being considered because of the Corona virus id say they did their best.

Both the salesman (Larry) and sales manager (Ray Holmes) were courteous, patient, and went above and beyond to make sure I found the right Frontier. Also the Financial Manager had a great personality and was very informative and patient through the paperwork process. Very impressed with this dealership.

My car needed an inspection and John Sisson was very quick at scheduling the appointment. I was able to drop my car off and stay safe during the social distancing.Thank you

I took my van in for inspection and oil change. A little wait but helpful and done quickly once I got in.

My experience at John Sisson today was a good experience. After much frustration, they were able to find the problem. They gave me a loaner while mine was in the shop. I appreciate what they did for me!

Service advisor on this day went above and beyond, this is why customers keep coming backAnd gentleman at parts counter (cannot think of his name) grayish hair well trimmed beardUnbelievable service - and this was just to replace battery in my remote!Great job service and parts

Fast service. They provided transportation for me to take my granddaughter to breakfast at a near by restaurant while waiting.

My second lease with Ron. Always professional and listens to my needs. Mark Wolfe is very organized with the paperwork and goes out of his way to make sure you are getting the best value for your purchase.

Wonderful experience at this dealership. Larry and Stephanie rock. I do need to edit this lol wheres Godzilla? I need the Godzilla experience since I bought a Nissan! But I wont take off any points. Larry watch out for runaway lobsters and sock monsters if youre ever in my neck of the woods!🦄🇺🇸💜 Thanks for being a great team. It been wonderful and a great birthday!

Everyone is always friendly and helpful. Service is good.

Very happy with my service as always. The employees are very knowledgeable and courteous and services is provided in a timely manner.

Rhonda was awesome. She went over every feature with me to make sure I knew how everything worked. There was a small scratch and she made sure it got fixed right away. She was great to work with. Actually everyone there seems really nice.

I was greeted when entering the service department. The services was completed pretty fast, with in 45 min.

Everyone that I came in contact with there, from the moment I walked in the door, went above and beyond in helping me. It was easily the best car shopping experiences I have had.

I bought my 2012 Nissan Sentra brand new and I am sad to say I bought a lemon. I have 67,000 miles on my car and this year alone I have put $1,400 into it. I have done so much to my car that others that have cars for 20 years haven’t done. I get so many calls (that unfortunately I had to block) asking me to trade my Nissan in and purchase a new one. If I can be honest, I will not buy another one because of the countless number of problems I’ve had. Specifically, I took my car to the dormont location and told them I had an oil leak. Admittedly, I left the oil cap off so it did leak however, that was not the issue. I was going through countless amounts of oil. I would have to put oil in at least twice a month. I explained this and it was not resolved - I was simply told it was because I left the oil cap off. Fast forward six months later, and almost $600 later, and the oil leak is finally fixed. It wasn’t because I left the cap off. I’ve honestly had nothing but one disappointment after another with my service and my car.

Erin is great, your texts regarding services needed are great. Pick up and delivery of the vehicle is so convenient ( I always tip the drive $5.00). And my Rogue is working well for my business. I am a satisfied customerScott E. Churchill SRA Churchill RE Appraisals LLC

I had messed up my passengers quarter panel and a service tech fixed it. They also answered a question I had about my windshield service and wait time were excellent.

I had a great experience.

This time as with all other visits was fast and pleasant even with no appointment.

Its a bit of a wait nice people they offer a free car wash for your time

I just bought my 3rd Nissan from John Sisson for my business. Great place to deal with for sales and their service dept is one of the best I have ever dealt with.

I value customer service above all else except product reliability. I only expect what I pay for to work as expected and for the commitment to service excellence be upheld. John Sisson Nissan has exceeded my expectations.