Very friendly, very helpful. AND was less expensive than some other places. They fixed my cracked phone screen; came to pick up the phone and drop it off at my place, texted me (on my computer) with accurate etas and communicated very well. Will definitely go back here for my electronic repair needs. Thanks!
Staff is extremely nice and courteous. Always able to receive solid advice on phone repairs and accessories. Brought in my phone to get tempered glass installed and was taken care of quickly and efficiently. Seriously, these guys only want to help in any way they can!!
Like many others, I rarely (maybe never) give one star reviews. And I try to be support small businesses whenever I can. But this is over the top poor customer service. This location is near my office. I purchased a 2 in 1 travel charger on 7/22/2019. The charger stopped working by 7/28/2019. Upon inspection, I saw that the cord had frayed apart. Clearly a defect and not user misuse (It was one week old). When I returned to work on 7/28/2019, there was a sign on the door that the business was closed until after 2:30pm. I could not wait and was unable to return until 8/1/2019. The employee working was unable to assist with an exchange, but offered to sell me a new cord (seriously they sell defective products and then offer to sell you a replacement?) The owner returned and refused to take any action or assistance. He claimed that I he had never seen this before (because folks likely dont return with sub-par goods), suggested that I caused the damage and that I was out of the 5 day window for exchanges/returns (note - they are closed Saturday and Sunday), so he would do nothing. Now I am left with putting the charges in dispute and dealing with the manufacturer directly. If this is the care he shows his business, I would not trust him with screen repair. Do business here at your own risk.
I left my phone out in the rain and it stopped charging :(. I called up another first that overpromised and were vague about what parts they did and didnt have in stock. After that i talked with gadget TLC and they walked me through the options while being transparent that water damage is unpredictable. I went for it, and fortunately now my phone is back good as new. They had great communication throughout. Hope to not need a phone repaired again, but if I you do, they are a great shop to work with.
My iPhone screen was shattered in pieces.. BK fix it for me in 20 minuets now my phone looks like new phone.. I love the the quality service, good customer service and affordable price👍
The guy who fixed my phone(BK) was really good. He was polite and he knew what he was doing. He really did a good job on my phone with a fair price!
I went to Gadget TLC to fix my iPhone6. Mike was very nice and professional and made the necessary tests. He concluded that the motherboard failed and that the best thing would be to buy a new phone. I appreciated his honesty and he did not charge me for the tests.I will definitely see him for any future repair. They are cool, honest and efficient!
I went to a couple places before I discovered this store. My back camera gave me an issue 2-3 times and finally its working again, thanks to Sam. He was great help and very understanding. I was given exceptional customer service. For you all looking for one & done I highly recommend.
I made a visit to Gadget during my lunch break to have my cracked iPhone screen repaired.1. The repair took next to no time at all.2. The staff provided impeccable service.3. I would recommend this store to any one needing the screen repair service or any other phone accessories.
Many of these shops are not friendly or understand customer service. This place is different, very generous with his time in diagnosing an issue with my new phone, just above & beyond. Helped a lot in going back to carrier for return. If you have any issue with your digital leash/best friend, Stop in & talk to Mike, hell sort it out for you.
Absolutely do not go here for screen protectors. Honestly, I wouldnt go here for anything! The guy who put my screen protector on my iPhone 7 seemed completely careless in his work. He put one on and it was messed up so he pulls it off and slaps it back on but realized it wasnt gonna work. He proceeds to put another one on, ok cool. Nope. He hands it to me and literally says, thats the best I can do right now. The edges werent perfect and he tries to blame Apple. What? I think, whatever, and leave. But as soon as I leave I notice there are like 7 tiny lint bubbles you can see when the screen is off. So, I go back and show him and ask if I can just get a new one to put on myself. He says the bubbles arent a big deal and since he already wasted another screen protector (his fault, remember!) he cant give me one for free but he can give me a discount. Sorry but thats not acceptable. If I put it on wrong thats one thing, but all the flaws were his fault. If you cant put a screen protector on perfectly maybe you shouldnt waste peoples time or money by offering it as a service!
Quick and easy, conveniently located, and great service at a good price. I highly recommend them.
Mike & Mia were great!! I went to T Mobile first who told me they cant help fix any of my software problems and only wanted me to buy a new iPhone 7. I was able to get my phone fixed & buy other iPhone products I needed while they fixed my phone!! Great service & good people!
Id say that Gadget TLC is one of the best local cell phone shop with honest and professional service. Fair pricing on both repairs and accessories. Highly recommended.
Fantastic experience here. Mike is the best techie and Abhi is one of the best business men I have met. Very professional work. Screen got repaired with no issues on a new and latest phone with lots of complexities. Store is very clean and customer service perfect. Strongly recommended. Will come here for business again.
I had a great experience with the team here. Thanks so much for the prompt and efficient service! I recommend you see them for all of your gadget needs. I used their services for my Samsung Note 8 and iPhone 7, great!
Get it in writing. I had a witness with me when he quoted me a price. I came back two weeks later and he denied ever offering it, and quoted me double the price. Look at his yelp reviews. He cant game the system there.He also said that his cost of an item was double what it was. I checked with the manufacturer. And finally, he gets all these negative reviews and games the system by just replying with anything to keep the low rating out of his average. Look at all of the negative ratings, not the number of stars. He is not to be trusted. And he responds as though someone else waited on me, not him. Just not true.
Gadgets TLC repaired my phone in just one day. The service as so fast and Im really pleased with Michaels customer service. He was very pleasant and kept his word that it would be repaired the next day and it was. My phone looks brand new. I couldnt stand being without my phone but Gadgets got it back to me in no time. I will recommend Gadgets to all my friends.
I visited the LEnfant store for the first time today at 10:45. The store was not open although the posted hours were 10-6. A sign was on the door which stated the person would be back at 10:45 but no one was there. What a poor way to run a business. If a store cannot meet the posted hours I dont think I will be back.
The technician who repaired our company cell phones did an amazing job in a very short period of time. Gadget TLC arranged for one of their technicians to come to our building to fix the phones onsite. This was VERY convenient and the price was very reasonable. They are a professional company who provides excellent, high quality, speedy service. Will definitely use them again!!
This place was amazing! I was in Washington DC on vacation with my family, dropped my iphone and shattered the screen. It is in the basement of an office complex near some other small businesses and a food court. I dropped off the phone, grabbed lunch and when we were done with lunch, my phone was fixed! The staff was great and the price was pretty competitive ($89).
Thank you to these young folks, who were friendly and helpful the minute I walked to the shop, with first one question and then another. I really enjoyed their can -do attitude and will surely be back. Recommended !
Outstanding customer service. Leonard at TLC has been extremely helpful in assisting me with tech issues this week while attending a conference at the Hilton.
They did did an amazing job helping me fix my phone. They have amazing costumer service. I highly recommend going to this place for your phone problems, they are more than willing to help.
Day started off tough--screen cracked this morning when I dropped it on the tile floor. Abhi and his technician provided same day service (within an hour) at a great price. That also have great accessories.
I was helped out by Sam and he did a phenomenal job, replaced my screen and was very professional. I have not had any issues with my phone since! Definitely recommend!
Mia was my customer service rep and she was extremely professional and informative. They fixed the cracked screen of my iPhone 6 while I ate lunch. Looks and works perfect now.
Highly recommend this place. My clumsy butt loves cracking my screen on my iPhone and they have replace 2 for me and did an amazing job. They also replaced the battery. Fast work and very friendly. And they have discount for some federal government agencies which is a plus.
This is the only place Ill if I have phone problems. Theyve been able to help me twice now with screen/display issues on my iPhone 6. Theyre super friendly, quick, and lasting quality. These guys are lifesavers, I always recommend to my friends/colleagues who accidentally crack their phone screens.
Abhi & Mike were great! I went in for a cracked screen repair and I received the great customer service with a side of personality. My phone was ready within the hour and I couldnt have been more pleased with the result. These guys are the real deal.
Osmond at Gadget TLC @ LEnfant was efficient and did great work repairing my daughters iPhone 6. He installed a tempered glass screen protector and a new case so its like new. Shell be thrilled. While I was there I even picked myself up a popsocket.
Friendly, fast service. Fixed my cracked screen almost faster than I could run and get a cup of coffee. All done at a great price!
Mike was great. He fixed my phone very quickly. I have an LG G5 which isnt popular to be fixed but they ordered my screen and fixed my phone for a rreasonable price! Thanks Mike!!
Wish I could just have my cracked screen again.My phone (iPhone 7+) is sometimes unusable because of the awful job done at Gadget TLC. I had a small crack in the corner, and figured I would get it repaired. They replaced the screen in about an hour, and it seemed fine at first. Later that afternoon I noticed it was difficult to text - you had to press the keys twice as hard and much slower for the phone to recognize your touch input. This also persisted when scrolling on webpages - sometimes the phone didn’t recognize a swipe.This issue has continued to this day. I wouldn’t trust them to fix my phone if it were free.
I got my iPad mini and iPhone 7 plus fixed here today. Service was great and they gave me a good price for both screen replacements. Definitely would recommend.
Had an issue with my charging circuit. Very friendly and at a great price. They will get my future iPhone repairs for sure. Highly recommended.
Great job! I will definitely use them again. Very knowledgeable, courteous, very fast service, and fair prices!!
Terrance was very very helpful. Helped me understand what I need to repair my phone and ensure it stays in good working condition.If I ever have to get a phone repaired again I would definitely go back.Thank you!!!
This place is great! Abhi and Mike were awesome! They dont only repair phones but laptop too. I went there with 2 MacBook Air with broken LCD screen, they replaced it for me and with a really good price. And the staff were being really helpful. I would definitely recommend this place to everyone.
The young lady Alona was very pleasant, and she fixed my shattered screen in about 1/2 hour, and she does outstanding work. I would highly recommend them. They have reasonable prices also.
My Iphone 7 had an accident. Cracks everywhere and touch not working. I was the first customer today 5/9/18. The gentleman was professional and did an awesome job fixing the phone. Its working almost like new, very happy with the service!
I am so happy we have your shop at LEnfant! Mike replaced my sons completely shattered phone screen and now it works like new. It is a Huawei Honor 8. They didnt have the screen in the shop, and Mike had to order the screen online. He worked on the replacement of the new screen as soon as it arrived. I know it took him extra effort as it is not a common model as iPhone or Samsung. Thank you! You rocked!
My iPhone 6plus has been craved for a year. I took my phone to several places with out any success. It wasnt just my cracked screen, but also the option detector was ruined. No one could fix it. I car to Gadget TLC in Lefeant Plaza in DC. And they fixed my phone in 15 min. Michael also threw in a screen protector for free and discounted a phone case!! Couldnt beat the deal. If your phone is broken, stop searching and bring your device to Gadget TLC. Very knowledgeable and friendly. They made my year! Customer for life! Michael is the man!!!
Mike is such a great guy. I got my samsung s7 fixed in no time. Great price too!
Micheal was fantastic! Service is always great! I recently purchased a screen protector for my phone. When I asked them how much it would cost to install it, they installed it free of charge as a courtesy establishment!!!
Repaired my phone quickly and professionally. Also looked at a separate problem I was having with the phone without charging me extra. I definitely recommend using Gadget.
The service and workers were very nice and knew what I needed. Mike was great. Thank you and if needed again I will come back.
My RAVE Review: Great service by Mike today on my walk-in visit to fix my iPhone which was damaged from an ill-fitting cover. The buttons on the side of the phone were caved in so I could not adjust volume. Mike fixed the problem in 10 minutes!!
I now look forward to my phone breaking just so I can go in this store. Great experience all around!
Great customer service; took roughly fifteen to twenty min and had a reasonable price. Definitely will come again.
Great customer service. I went to get a screen protector installed on my iPad after having a bad experience in another store. Brought the screen protector and the iPad to the gentleman that works here and installed it for me and didnt even want to charge me for installing it for me. Very nice people thank you guys..!!!
Gadget TLC is timely and efficient. My phone was completely destroyed and they brought it back to like-new condition. Abhi and Emrah are excellent - super pleasant and very competent. Highly recommend!!
Im so happy and smiling Michael hes the man he has my iPhone 4 running again I thought I lost everything but Michael did it he changed the port I am back in business - Great job thanks Michael Im definitely passing on this store to friends and family 🤗
Met with Mike the guy who sits at the front. He said that the repair would take no more than 20 minutes. I had to wait in line as he helped others and when I was there for 15 minutes, he claimed it was only 5 . He was very rude and a waste of time. Word to the wise: If you value your time, this is not the place, very unprofessional staff
Mike was able to get my SIM card reader working after water damage. He worked his magic. I highly recommend their expertise and service repair.
Had my Nexus 6p screen replaced here. It is a very intensive process and the entire phone must be disassemble but they managed to do it in about 2 hours and everything still works great!
Outstanding customer service. I would recommend this place and Michael to everybody I know. Thanks for being here!
Excellent Service. Knowledgeable, Professional and Personable. Glad they are located so close to my job. Thanks Michael and Mia for your help!!!
This is twice that Mike has solved a problem after Apple phone support sent me to my local Apple Store and the store said I needed to purchase a new iPhone. These guys are great!Dalton W.
Micheal and staff was very helpful...my phone was stuck...Sprint was no help...in 1 minute or less my phone was reset. I am a happy camper please check out these guys 😁😄
Great experience here! Sam is great and so is B thanks for all of your help!
We come from Spain and really enjoyed the service. They fixed our phone and had good customer service! Thanks Mike & Abhi - good job GadgetTLc dc
Gadget TLC has the best customer service of any other cell phone business. Especially coming from Mia Meklysh and Mike are extremely helpful and they very affordable prices.
I have a small tablet with a cracked screen. I went in to get an replacement screen estimate I was quoted $100. To confirm what I suspected I found that a brand new tablet is $109 on Amazon. I have no idea where they get their costs from, but its a serious rip off.
Fixed my LG g2 here . Great service. Took there time to fix my phone and Im VERY pleased.
Excellent service!!!Prompt, Professional and Friendly!They fixed a totally cracked IPhone screen to as new condition.Exceed my expectations.Noel
Needed a laptop to be fixed asap and Mike and co. did a great job fixing a broken screen. Definitely helped out our business!!! Thanks!
Extremely helpful and fast! Very convenient and friendly staff.Will use them again.
The service is very good, friendly, and staff is very polite. They have huge selection of accessories by reasonable price.
I could not hear people when I was calling got it fixed here in 10 mins, fast service, Mike was very professional and respectful, recommend to anyone who has phone issues
The service @ Gadet TLC was awesome if you need any repair with your phone this is the company you will want you to used and Mia was awesome assist me.
This is one star for the kindness of the staff. The missing four stars are for the following:1. Lack of technical knowledge. The repair person was not knowledgeable on the schematics, parts, removal, or repair of a HTC U11.2. Parts availability. Since the HTC U11 is not a common phone, and this particular store repairs mostly iPhones, my parts required extended waiting periods, were more expensive if OEM, and the repair person could not suggest the correct part(s) based on additional damage created by the repair person (see below).3. Scope. I came into the shop with a cracked screen. My phone operated perfectly outside of the cosmetic crack. I was notified that the fingerprint reader was damaged in the process of the screen removal. I had to wait an additional week to get the part and have it replaced. However, when I picked up my phone a second time, the microphone was not working so no one could hear me; if I placed the call on speaker, I couldnt hear them. I had to wait for that part to arrive and get replaced. Now my phone was becoming Frankensteined and still, inoperable.4. I drop the phone off in July 2018 to get the screen replaced again because it went black during my vacation and the phone wouldnt charge. Today is September 28th, 2018 and I just picked up my phone. The screen doesnt work, the phone heats up when charging, and Im down a phone.I cant say that my experience wasnt unpleasant, and surely, people would have dealt with this differently. However, be cognizant that these are not certified repair people, they are not an accredited service by Apple, HTC, or Samsung, and the likelihood of receiving faulty replacement parts is likely.**Update October 8th, 2018. Removed subjective statement regarding what customers ought to do with their phones. Uploaded image of text message from a representative of the shop describing their displeasure with my review. Never received a warranty review or any documentation. It is irrelevant how responsible a person is with their phone, a repair shops purpose is to repair, not provide introspective advice.**
Great service. Phone looks like new! Highly recommend
Outstanding service and price. Dropped my phone off for service fixed in under an hour. Phone operates as if I just bought it
Test what you buy FIRST!!! Their junk is made in China and I spent two hours walking and waiting for my phone to charge only to find it was defective. I went back and they gave me one that worked but I wasted all that time and then 45 minutes more for my phone to ACTUALLY CHARGE
My galaxy s6 edge touch screen stopped working, Mike fixed it in 1 minute, for no charge. Highly recommend this place
Great service. Repaired my crack screen. Good as new
Bought in my daughters iPhone and the staff was very helpful and knowledgeable. They fixed it without any problem. Will be return
I had an iPhone which fall off when I was driving on the highway, it was in terrible condition, brought it here Mike did the magic and rebuilt a new iPhone with the same motherboard, I even had all my information there, great prices, professional and respectful people, if you have any gadgets to repair this is the best place in DC to bring for repair!
Great source for all mobile devices. Also, blingy phone cases and exceptional customer service.
Friendly and fast service with knowledgeable staff. Great location. Thank you, Mike and Abhi.
They are very good . I behaved nicely and try to repair my broker device . Overall is very good .
I needed a replacement battery. They ordered a new battery and quickly installed it. I was very happy with the service, and my phone works like new!
Awesome guys! Very nice and professional services! Many thanks!
I am a very happy customer Mike and Mia help me pick out some phonomenal headphones. SKULLCANDYS.
The representative was very friendly & professional. He told me a time my phone would be ready & within the hour I was picking up my phone, brand new screen & its beautiful.
Excellent service 🤘🏾💯guys was awsome friendly smiles and great conversations, Will recommend to friends and family ! GREAT !
I met Michael there. He is nice guy. He put screen on my iPhone free of cost.
Fast and excelent service, fixed galaxy s4 for a fair price
Had iPhone screens repaired here. Always quick friendly customer service. My go to place for repairs
As a driver for Uber i need my phone at all times so i have two. So, when my screens were cracked in my iPhone 5 & 5S i was in a total panic. I called atleast 5 other stores that were charging $80 and up for this service and they all wanted me to leave the phone with them for a few hours to a full day for them to fix it. I quickly saw most of the stores i went to were really just selling chargers & cases. After checking reviews, I came to Gadget TLC and they did a truly amazing job replacing my screen in about 15 mins as i stood by and watched. During the work they repaired extensive damage to my phone frame from me dropping it so the new screen fit tightly in it at no extra charge. These guys did it In minutes and the work was superb! They had top quality screens at the lowest price in No Va and DC that i could find. So i left my 2nd phone with them for repair as well. These guys are true technicians not just another IFixPhones store that you see all over the place. If you truly need specialized phone service or a simple repair, these guys should be the only shop you call.
Mike and Mia did an excellent job the store is very clean, I am very impressed how professional they re
Great service. Quick and quality
I absolutely loved my experience at the Gadget TLC store in Lefant Plaza. They were fast, less expensive that quotes provided by competitors, and even went above and beyond by allowing me to pick up my device several minutes after store closing. In addition, I when I couldnt read the store policy for fixing my device since I didnt have my glasses, the store manager was patient and kind enough to read each section for me. I dont recall having a manager even care about me as the customer in such a way. Try out the Gadget store! You wont regret it!
Mike Helped me to change the language on my adroid phone. Very knowlagable and proffesional
Michael and Mia were very helpful and honest. Great job guys!!
Great service, fast and helpful. Even got some cool discounts.
I took my iphone 6 to fix the screen to another place they asked $110 and when I took it to this place they checked and the only thing was cracked is the screen protector which Mike installed me a new one for only $20, very honest and helpful, definitely recommend this place
I got the best service and the best dealThis guys are very good.
Great service... quick and professional staff. Thanks to Abhi!!! GadgetTLC rocks