Logan was very helpful. He answered all my questions, and even spent some extra time helping me set up my apps. I would highly recommend this store.

I stopped at this location because it was conveniently located near my work place. Logan, the store manager, informed me that he was going to charge me $30 to transfer contacts from an old phone to a new one. Ive been a Verizon customer since 1995. I didnt think this was a monumental request. I left. So much for customer service.

Easily the best customer service experience Ive ever had! Logan was very patient and helped me with everything I needed.

Logan was very very helpful we are pleased with his service. Thank you.👍👍

So the absolute best thing about this store & why I will NEVER go ANYWHERE else is they have one exceptional employee who really takes pride in his job, he is always super helpful to me & my family- BRANDON!!! TY for your professionalism!!!! Verizon should be proud because you are an exceptional representative-💯👊

I have spent a lot of time there lately. The staff is really nice but the main company needs a lot to be desired. The staff here keeps trying to fix problems with my phone and billing but I can see it is very frustrating to get anything done through corporate. We are still in the process of getting things fixed and I appreciate the help I have been getting from them.

I was blown away by the customer service my wife and I received from Wireless Zone and more specifically Megan Mangone. She went above and beyond to get our service switched and running. We had accidently given the wrong account info for our existing phones and that threw everything off. Megan was extremely knowledgeable, polite and persistent in getting the problem solved. She even stayed 2 and a half hours past when she was supposed to be finished for the day (that even put us an hour and a half passed when the store closed) to get our phones switched over. In a world where customer service service seems to have fallen by the way side, Megans performance reminded me of a time when companies still cared about getting your business.

Bought my note 10 plus at this location,Im happy, Ill probably buy my next one there.Ive always loved Verizon.

Albert was amazing I went to the Washington location and he was kind and extremely helpful I’m so grateful that he was able to help me! Go see him he knows what he’s doing

Knowledgable and friendly staff. No high pressure tactics to get you to switch or buy what you dont want

I went to this location to get a new phone and switch providers. I was greeted at the door by Jared. He was friendly and professional. He help me pick my phone, and a case. He switched my provider for me and made sure I made it to work on time. I highly recommend Jared and this location - DP

Worked with Sarah Shaffer the other day I hate going to stores because its always a stressful experience she was so down to earth and so helpful helped me do everything and more she was amazing will be recommending her

Best store in town. Megan and Jared were wonderful. Solved my problem in 10 minutes when customer service couldn’t solve it in over an hour.

I thoroughly enjoyed our experience at this location. Zack & Brandon were very helpful and knowledgeable on the products were we looking at. We had follow up calls to make sure everything was working correctly and to see if we had any questions. We definitely will return to this location for further purchases.

Albert was AWESOME!!!! Made purchase very easy and helped to decide on our best options!! Thank you Albert

Megan-was wonderful took awhile but she did not give up-and we had fun!

Came into today to switch my provider from at&t to Verizon and Brandon was EXTREMELY helpful! He really took the time to see what I really wanted with my plan! Thank you so much very pleased with Brandon and Verizon!

Jared and Brandon are the best they are very good at what they do they are very kind and the care about you phone and not as much the money and Jared has helped me and now I am happy and Jared is like a father to me.

The screen on my phone froze, couldnt do anything with it. Not even restart it. Stopped in, the coverage that I have, covers a new phone. They took care of everything.And I was on my way in minutes.

Not very professional to not answer your phone... and not have an answering service set up. Not even a voice-mail 😒

After a frustrating online experience, I had to make the trip into a store for help getting a new phone. Sarah Shaffer was totally AWESOME! Not only did she help guide me to the right phone for my budget, she was pleasant and showed great patience as she tried to get my old phone to give up its data to the new one. She also demonstrated outstanding multi-tasking skills, as she had to help other customers on the phone until other employees arrived.

Deshawn Wright was a horrible sales man. He was very rude and unprofessional. He did not know very much about anything I asked. He should be fired. Both employees talked mean things about the customers that came and left. I did have a good experience at all. If he treats any other customer horribly, Id recommend talking to a manager.I would not recommend you to go to this area. The people are extremely rude.RATE - 0

Logan was extremely helpful

Sarah was absolutely amazing.. She went above and beyond for me. I really appreciate how she took her time and was determined to help me.

Sarah Shaffer from Washington pa store is a great asset to your company. She is caring and takes all the time that is needed. You need more associates like her.

We stopped at this Verizon store because I purchased a new phone and had no idea on how to get it set up . First of all when we walked in we were greeted warmly by Brooke, who was with another customer. Which I thought was extremely wonderful. It does not always happen that way. We talked to a rep named Lucas and he awesome. Extremely helpful and knowledgeable I would recommend him and this store anytime. His time and patience was extremely helpful. 5 stars. He is an asset to the company.

Jared as very helpful. Made the process painless.

Outstanding people they work with you to lower your bill

Deshawn was so helpful and patient. Great to work with. Bought more accessories than I might have if he wasn’t such a great customer service guy!!!!

Just visited today, worked with DeShawn Wright. He was extremely helpful and very knowledgeable on what he was selling. Great worker and very nice 10/10. Great Job DeShawn.

The employee I had, who happened to be the manager, figured out the problem and fixed it in about 15 minutes. Excellent! Thanks.

Excellent service. Brandon the manager and his co-workers were very friendly and helpful when it came to me purchasing my new phone and helping me set it up

Not many workers but the ones they have are knowledgeable

Sold us s21 ultras awesome deal ask for Brandon

This Verizon is known for being the best in town. Because most of the people that work there are knowledgeable on phones, Verizon plans, and how to treat customers with courtesy. Not only that but some employees are funny (not all) and make the phone buying experience fun when it normally can be stressful. They will go out of their way to make sure your new phone (and other Verizon products) are set up correctly the day you buy them. I don’t know about the other people but all I know is you’re gonna want to ask for either Brooke or Jared. Ask for Brandon if you need tech support help or a question about a bill since he is the manager.

We received excellent service from Albert Johnson

I would like to say the wonderful service I received from Alondray Benjamin from the Trinity Point Drive store in Washington Pa He was efficient courteous and dealt with my questions that I threw out there to him He was the best salesman I have dealt with in quite some time. You should be proud to have him on your team!

Sarah is the greatest. She helps me every time I come in and I always leave with my problem solved.

Theyre helpful

When I went, I needed assistance on getting a new case for my phone. I was assisted by Benji and he was not only knowledgeable but overall fantasitc. Benji showed me the various cases that would work for my phone and even helped with saving me more money as well as gain access to Hulu with my plan for free. He went over all the offers I currently have on my phone now. I plan to wait until my son comes home from the Marine Corp to help him get a laptop. I will certainly be back.

Great staff. I always go here for every phone I get or if I have any issues. They are always great to me. They always get me the best plan for me personally. They take their time with you. I just got a new phone and he set the whole phone up for me and made sure all of my stuff was there. They have the best deals too! Jordan is the manager of you need anything go see him!

On Tuesday June 30th about 4:30 pm my sister and I went here because I needed a new phone and my sister wanted help looking at new plans to save money. A woman who was the only one there at the moment asked if I needed help. So we told her why we came. I guess maybe she really didnt want us there. Maybe it was meal time or whatever who knows but I will never go back to this location. When I asked her if there was any specials and she said no. When my sister asked her about her bill she there was nothing she could do to save her money. My sister also asked if there was a trade in value on my phone and she said no. I was mad and starting to look at Sprint deals and AT &T deals. The next day we tried calling any other Verizon stores to see if they could help being as our usual store is shut due to civil we found one in McMurray and called. We were pleasantly surprised when the person who answered the phone was so helpful and made us an appointment that day. Not only were there specials but she also saved my sister about $20 a month on her bill AND got me a $25 trade in for my phone when the other girl at Washington said it was worth nothing. In a nutshell stay away from the Trinity Point store and go to McMurray where they will go above and beyond for you.

Great Verizon location with very helpful staff. John McLaughlin is the best. Recently had an issue w/a stolen phone. John took care of everything, set up new phones for my wife and myself. He is professional and courteous. Explains things in understandable detail and made the process easy. I highly recommend him. Give John and this location 10 stars!

I was in need of a new phone and decided to try out this Verizon store. Upon entering the store, I was professionally greeted by Jordan who was easy to talk to and eager to help me with my Verizon needs. He answered all of my questions in regards to which new phone to go with and helped explain the new features that I would soon have. I had put off getting a new phone because I honestly didnt want to deal with a pushy Verizon employee, that was most definitely not the case here. I will make it a point to go to this Verizon location and work with Jordan, every time. Great job!

I ordered a phone for my girlfriend and some unforeseen circumstances arose. Brooke Alberta was extremely helpful with resolving the issue. I would recommend her to anyone that has an issue pertaining to Verizon. She was very understanding and open minded. She provided the best customer service Ive ever experienced. Thank you again, Brooke. You were so very helpful and I do apologize.

Very knowledgeable staff who will work with you to get the right plan for your needs and budget. I will be going here from now on. Highly recommend working with Brooke, she knows her stuff.

My recent purchase of Google Pixel 3 was a pleasant experience, largely due to the helpfulness, informative assistance of sales consultant Brooke. Her patience during an extensive data transfer procedure was impressive, and enjoyable conversation a bonus. Definitely a 5 star 🌟 experience !

We were at Verizon in washington pa today and Brandon was the BEST... He deserves 5 stars times 5... He will b are go too man for any of are Verizon needs.

Great store, great sales and deals, trustworthy and reliable representatives. Willing to cut deals with you on merch as well. If you go I recommend asking for Brooke as your sales rep. She is wonderful and will get you squared away in a snap.

Jared Ellwood is the BEST EVER!!! He explained everything to us, who are not tech savvy, in a way we could understand!!! His service and knowledge was top notch!! Give that guy a big raise!!!! Thanks again to Jared for the Awesome service!!!!

Brooke and Lorena are awesome. They are very nice and professional. They know what they are talking about when it comes to their job. They are also patient as well. But I did deal with another lady. Her name was Lauren and let me tell you she was so lazy, very rude and unprofessional. I was not happy at all. So if you decide to go to this store I would go to Brooke and Lorena. They are amazing workers..

I recently had trouble with my phone and took it to this location to get help. They were busy but found a way to deal with each customer very promptly! I happened to get lucky and got Brooke to help me with my phone. She was very professional, knowledgeable, and kind. I will certainly be buying my next phone from her because of how well she handled my issue. Thanks again!

Switched from AT&T to Verizon. Two phones, two lines. The program is somewhat complex but Garrett walked me through the process. He and his manager (dont know his name - black beard and glasses) did all the work. Later, when my bill credit didnt come through, Lorena helped me resolve the issue to total satisfaction. Customer service is alive and well in Washington PA - especially at the Verizon store. Thank you for all of your help.

The absolute best Verizon store around, quick, friendly, & knowledgeable. I won’t go anywhere else. Ask for Jordan he goes over & above to fill your needs, can’t say enough good things about him. If I could give them more than 5 stars I would!

Went in for service on my phone and somehow ended up with a new phone I didnt purchase or receive charged to my Verizon account. Eventually Wireless Zone provided a full refund. However it took a long time and a lot of persistence to get them to do the right thing. They were polite about it, just had little sense of urgency to resolving the issue.

Friendly, knowledgeable staff, checked our account for any missed discounts found one that is saving us 40% of our bill. Had the accessories we needed even though our phones are over a year old. Great service Keep up the good work Jarod!!

I came in to upgrade to a new phone and both Brandon and Jason were very helpful! Brandon helped me out initially and Jason took over half way through to finish up. My interaction here was grear and memorable Both were incredibly helpful and plan on returning in the future for a case!

Very friendly, seemed informative (I knew about all that was discussed so cant really say).Clean but needs new guest chairs.Overall I got what I needed done relatively fast, and felt that the workers there knew what they were doing and were friendly.

I have been a long time customer of Verizon. I have had nothing but spectacular service at this store. I appreciate the how honest and genuine the staff is and they always look out for my best interest as a customer. Bethany is who I always go see for any issues or looking for new products and she gives me an honest opinion on which direction to go. Its refreshing to encounter a sales team that lays it all out for you.I have bought multiple phones and tablets for my family over the years and have referred many people to go to this specific store.Check them out if youre looking to upgrade or switch carriers.

My phone screen went black after I dropped it. I went in the store and Jordan greeted me with a professional attitude. Since you could not see anything on my screen to move everything over to my new phone, Jordan did all he could to find where all my files, pictures and contacts were. He even found my S Notes where I had all of my logins and passwords to many sites. He was great to work with and I appreciate his efforts to help me.

Really pleasantly surprised at the experience. I usually HATE cell phone shopping and I came to the store after a bad experience with Xfinity mobile. I was expecting to be annoyed and instead felt like I was shopping with friends. They didnt try to push the most expensive phone, talked to us about reasonable service, and made the whole experience totally pain free. And definitely go see Brooke! She was awesome, saved us money, and made us feel like family!

I was very happy with my experience switching to Verizon. I had been putting it off for awhile because, in the past, Ive found many salesmen a bit too pushy when it comes to buying phones. Not so here: he did his duty and showed me the newest phones that cost more, but did not pressure me when I said I wanted something cheaper. At the end of the exchange, we walked out of the store without the registration cards for our screen protectors. The man who helped us called within a couple hours to let us know and put the cards in the safe for us. I will definitely be back the next time I need a phone!

Had a great experience at the store and especially with my sales person Brooke. Her knowledge, friendliness and patience were displayed to me as she activated my new phone and spent hours answering my many, many questions . She Is an asset to your organization. I wish all sales reps were like her in the retal industry.

GREAT place to do business ! Jered and Jordan were the two associates my wife and I dealt with. Two fine young men!! I would recommend this place to any Verizon customer for all their cellular needs! A very friendly atmosphere, that gets the customer results!

Jared was very helpful and courteous to me. Not only was he nice, he was very knowledgeable. I was in Sr management for a long time, you need to take care and treat him well, he is a good asset for you.

Im always the customer with a million little questions that most employees try to avoid but I can honestly say that everyone there was nice and never once did I feel I was a problem or irritating with my questions. If John didnt know the others jumped in happily to make sure I understood everything b4 I left the store. And that alone is priceless to me, so I will definitely go back for any of my cellular needs. Love it hands down!

I have been a Verizon wireless customer for the past year and I will go out of my way to use this store for any purchase, question, concern etc. The staff are prompt and friendly. My family and I have purchased a number of phones in the past year and each time we go into the store we have a great experience. I would recommend this location a thousand times over.

Jared, Brandon, and Jordan pulled it out for me. I couldnt believe how they pulled it out for me and my family. After they pulled those deals out, I literally never had to go to another store again. Super satisfied... Verizon is love, Verizon is life.

Brought in a new phone to have the data switched over from my old phone. Garrett did a great job switching all my contacts and info to my new phone. Was very patient and did a great job. The customer service at this Verizon branch, managed by Brandon Crawford, is great and I have also had my phone problems resolved.

I want to let you know about the fantastic job that Lorena, Jared & Brooke are doing at the Wireless zone in Washington, Pa. They are very knowledgeable and friendly. It is a pleasure doing business with them. I congratulate your company for having such customer service oriented people in your organization. Best wishes, Michael Alberty

This store is by far the best I have been to yet. Went in to upgrade my phone and was helped by a wonderful young lady by the name of Kyrstyn. She was super helpful and answered all my questions. I highly recommend this store.

Everyone in this store is amazing. Have never had a bad experience. They always answer all my questions

The best customer service experience Ive ever had. Larena Brooke and Jared, all helped me and there were fantastic. Very helpful and very friendly. I will always go back to that Verizon store.

The tech who helped me was excellent.........and adjusted my plan within my financial budget.

The staff at this location is very friendly, knowledgeable and patient. Brandon, the Manager, and John especially go out of their way to answer questions either in person, over the phone, or via email. They continue to extend help with questions long after a purchase is made. I would highly recommend this Verizon Wireless location.

Jordan was an excellent, tech savvy employee whom I will recommend to all of my friends. I got many excellent accessories and a new phone with him. Thanks Jordan!

Jared and Brandon were the bees knees if you have any needs see them

Had a great experience at the store! Jared was amazing help me to get 2 new phones and accessories and had me in-and-out of there very quickly with all the information transferred from old phones.

Wasnt busy when I visited but still seemed to take a long time to add a phone. Probably not the stores fault. Courteous employees and clean place.

Service is excellent. Staff is very friendly and very knowledgeable. They are always so helpful. I would highly recommend this Verizon Wireless location.

Jared went above and beyond what one would expect from a customer service agent. He was very aware of what we needed and answered and explained any questions we had regarding our switch from AT&T. This particular service agent has a friendly personality and good attitude toward the wants and needs of the customer.

They were awesome with me and my Son. Brooke and the team were great to work with.

1.0 star rating 5/9/2016First to ReviewA great sales effort was followed by very poor customer service, from the manager no less, when I had a problem with the new phone just days after receiving it. Numerous calls, texts and delays eventually led to them saying there was nothing they could do to help me (since there was the tiniest of scratches on my phone). I certainly expected more from Verizon, but it turns out this is not a Verizon Corporate Retail store, but simply a franchisee, and one who apparently cares more about this quarters profits than repeat customers.

I met with Brooke who was fabulous. She is super great with service etc. Wait was long but I had a lot of data to transfer. Store was great.

My experience dealing with Bethany was wonderful. Hands down the best associate I have ever dealt with since I have been with Verizon.

I just paid off my phone and paid $13 insurance for the last twenty four months. My LG4 decides to just quit working. I received nothing from Verizon toward a new phone that cost me another $950.00, except to be told that there is a class action suit on my old phone. I feel taken advantage of. Very unhappy!!!!!

Brooke was my sales associate and she was very helpful she explained all my options but never pushed a product on me she allowed me to choose with her advice on the durability and usage of the phone I would highly recommend Brooke to anyone she is a great asset to your location when is due for my next phone I hope she is still there

Jordan was very knowledgeable and friendly. Was able to hook me up with new phone and accessories in record time. Thanks jordan!

Very helpful, knowledgeable, courteous, great young man to do business with. Offered me assistance with anything or anytime if I needed help with my new phone . I would highly recommend him .

This is not a good place to ask questions about your phone or warranty. A tall gentleman was very rude. He was irritated with the fact that another store was willing to exchange or even attempt to fix the phone but couldnt due to the fact the phone was not purchased at there store.He then call over his manager (which was a very poorly groomed manager. Also was very unprofessional) could not tell us anything or any reason why a brand new phone would not turn on.

I came to this store after experiencing two really bad visits at another store. These guys gave me several options to fix my issue with a phone I had purchased ONE MONTH prior. Jordan ROCKS !!

Service was great. Jared helped me immeasurably. Staff was friendly and also helpful! Give Jared a raise.

Always friendly and willing to solve any problem. All of the employees are very knowledgeable and you can rest assured if your phone breaks, cracks, et cetera, theyll do everything they can to get a working phone in your hands ASAP. Most definitely get the screen protector they recommend, theyll even demonstrate dropping something on top of a phone that has the same screen protection on it. Not a scratch! Keep this business at the top of your list for your Verizon wireless needs.

Jared helped my wife and I upgrade to new phones and a better data plan from the ancient stuff that we had been using.

Had a question on my invoice and it was addressed well..much better than the automated customer service offered online.

Ask for Garrett he’s the man, helped me get a new iPhone 8 - Quick and helpful I just needed a new phone no tricky extras

He was very helpful very patient to care some issues that I had with billing set my phone up for me it was a it was great

Garrett was awesome. He never stopped until he got me what I needed. He was very patient with me and the insane amount of his time I took up.

Awesome experience setting up a new line. Made the process quick and easy! Definitely recommend Verizon, Jared and Wireless Zone Washington!

Love this store! Theyve always been polite and patient and tried to answer every question we have. Good job!!