I just had 4 tires mounted. Walked in sat morn 10am no appointment and was done in two hours. Service was fine. No problems. I did read prior reviews and I have been there when service was slow but not this time. I have been to pep boys and town fair with similar waits.Staff appears new since I was there about a year ago so maybe progress? Lets face it all. Were shopping at Walmart. Expectations of a Mercedes white glove experience should not be expected.

Been calling for days either dont get call answered or get transferred and hung up on!!!!

Listen these guys work hard and are very professional. Tires mounted and balanced in one hour upon arrival! Jose the manager did and excellent job checking me in and set me up fast told me my options for the best deal. Ramon the technician did an awesome job on the tires what a team. Dont listen to Ken and Karen reviews online some people are never happy and expect dealer service but these guys still did a great job and its definantly the best price in town I drive 35 minutes after 3rd shift because of the savings.

Whoever Ralph is....wow.In line 45 minutes while this snail is busy arguing with people about mount and balance fees.Maybe call in someone to help

Armando or Armanio or whoever the Auto care center manager is (NOT SERVICE MANAGER) apparently walked out mid shift. leaving a line of 5 people to sit by the computers for 25+ mins with no help. Wasn’t until Ralph noticed we were waiting did any of us get helped. He was super nice and apologetic, but I think it’s extremely rude and unprofessional of Armanio to leave this section and not tell any of his team leaving them to scramble and have to turn down everyone after me because it was too close to closing to take anymore cars. Sounds like this is a good team of employees with an uncommunicative care center manager.

Absolutely the worst customer service and buying experience in years. It’s worse than dealing with people at the DMV. They could not care less about appt times, politeness, or your feedback. They are paid poorly to do a job poorly. Not worth saving a few bucks. Don’t ever go here!!

I couldn’t take it here anymore. This place was just horrible. Thank goodness I left. Don’t go here, you will be overwhelmed by the workers & services.

Wow when you think you have seen it all. This place has the worst customer service. Just hung up without answering during business hours twice. I didn’t even get a chance to ask a question. Dont waste your time with this tire center or your hard earned money.

The low prices may draw you in but you run the risk of them damaging your car, and if you are not willing to fight you will get screwed over.I went there on Christmas eve. I was visiting family and my father bought me snow tires because Boston can be brutal. When I showed up, tires were deflated and they said my tires was like that before I got there, no i just drove 150 miles that day and was fine. They ended up fixing it but two days later, I realized lug studs were broken. Went back and their shift manager Ralph confirmed that this has been happening to multiple people. He told me to take it to pep boys and bring the receipt to him personally and they will give me money for those repairs. Even the cashier overhead this and confirmed with me that I was not losing my mind, but they would not value that receipt and said this was a preexisting condition to my car. I told the upper management about this issue, and they said not to report this to corporate because they will just call the store and they will reject it. Terrible customer service, terrible safety issue, and very unprofessional business practice by this branch. Just buy their cheap tires and have someone else install them. The manager confirmed that they are not mechanics, so please go to a real mechanic that knows what they are doing.

I found a split in my rear tire. None of my local tire shops were open so my hand was rather forced as to were to go. I got there at 2:oo in the afternoon and didnt get home until 10:30 that night. The only positive in the experience was that I met some wonderful people that were in the same situation as I was in so the time passed a little quicker. The service manager is VERY rude and sharp tongued. When it was finally time for my car to get on the lift the lady mechanic that took care of me was very nice and apologetic. (the poor dear was as exhausted as I was) So, if you dont mind sitting for hours and wasting an entire day have at it, however the experience was not something I would choose to do again.

Its worse than DMV... dont matter if youre 1st, 2nd, or 5th.. Theres always a 3-5 hour wait and for a $19 oil change. Spend the $24 somewhere else and get home while its still day time! The manager kept complaining that all his workers called out and left the place short. Well get more reliable employees!.

Absolutely ridiculous. DO NOT go there. They have no clue what they are doing. Went there to get tire checked because car was vibrating. The MANAGER checked and said it was fine. I asked him if he was sure because i had my daughter and nephew in the car. He said there was nothing wrong with it. I went to a mechanic and they said my tire was about to blow. There was a huge lump in my tire. I would not recommend this place if you care about your and your family safety.

They are short staff and busy a lot due to the cheap prices. But as time went on their attitudes fell short and I know its not the staff its the managements fault. They fail to get more staff in and because of this wait times increase, staffs moral gets low, and this is causes more mistakes on our cars because they try to rush. I will not go back because a major mistake was made on my car (the assistant manager I think her name was Jossi told me if the mistake was to get fixed I had to pay extra. No thank you so I left with a car that they now made unsafe to drive), and before that I had to wait 3 hours for a tire patch (tire repair) that only takes 15 minutes. I think its safe to say unless they get more staff or have a very low line go ahead and go but otherwise its wise to seek out a new auto center for now :(I do miss the old staff especially the guy named Antonio.

Went for oil change. Was told it would be a 1-hour wait. Left my cell phone #. Walked around outside. Came back in an hour. I’m told they couldn’t get the oil drain nut off - BS! It didn’t look like the car had even been moved. How about a phone call?! Went to another place - changed oil with no problem. Don’t go here!! They lie & waste your time!

The people running it have a lack of professionalism and are very unorganized. I brought my car in to get 2 new tires. At first the girl who went to start it thought it had a dead battery. I questioned this and reminded them that there was a clutch there that you need to start the vehicle. I would think if you are any type of mechanic you would know this., or at least have common sense to know this. They lost someone elses key while we were waiting in line. They also dont take people in order of which them come. (There were people who had their cars finished before mine that came in way after me and also didnt have an apointment. The staff seem very unpleasant and rude and are arguing back and forth including with a manager everyone there seems very overworked and stressed out. When the car comes in it takes forever for someone to physically work on it, and when they do eventually work on it it takes even longer for them to return your paperwork for you to pay for the services rendered. I will never be going back to this location again it was nothing but a wasted day and a headache. Stay away!!!

Bad went there at 11:20 am for oil change I was #2 for oil change..I got out at 2 pm.. because the mechanics where skipping cars.. finally when I got my car I noticed that didnt pass the vacuum so I decided to call the manager, the manager came his name was Nelson..but he didnt show any interest. He didnt ask the mechanics what was going on. He simple walk away

Do not go here, they have no idea on what they are doing. This place has a bad reputation of damaging something on your vehicle. Do not take the risk! Luckily they are paying for the damage that they did on my car. After it gets fixed I am not returning here.

Was on hold for 20 + mins then got hung up on, won’t be buying tires here then I guess!

This place can’t keep customer cars clean. They don’t clean their hands or put some kind of steering wheel, seat cover, or a fender cover on a vehicle so they don’t dirty or damage anything inside or outside of the vehicle. Since my vehicle has a white interior and I come here once to get an oil change and it now has hand prints and finger prints. These workers at this auto center should not be touching any vehicles because my interior and partial of exterior had no oil stains or greasy fingers on the door or on the front of my hood before I came here and now there’s marks and stains on the outside and inside of my vehicle.

Waited in line for about 10 mins with 1 person in front of me im not mad at that caus me the possess might take a while but when its finally my turn the guy looking up tires for me to purchase i assume a manager comes out tells him to stop to assisting me like im not important to do something else so i sit there fir 10 mins in case it was important i was just ignored didnt even look my way like im in invisible...no sorry well be right with you nothing so i walked out bunch of bull

I would give it no stars if I could the waiting for a car service it’s over two hours just for a oil change not cool at all and I didn’t even stay for the service after two hours I left very disappointing smh

I really dont want to even give it this one star. But its the only way I can do a review on this site. I should have listened to all the other reviews.Never again. Went to walmart at 11, they accidentally sent back my tires that I purchased online. Had to wait for a refund. Had to buy new tires. They were the wrong size. Had to go to courtesy desk and wait in long line for an exchange. They tried to overcharge me. After arguing with the manager what the new tires cost, went back to the tire center. 2 hours later, finally completed purchase and left car there. Returned in a few hours after for our car. Waited again in a long line, then for our keys. Pulling out of parking lot, i had to pull over so guy in vehicle in front could stop and pee in back of store. We will never ever ever use Walmart in Waterbury for any type of auto service.

I went there they didnt even acknowlege me Horrible place To get auto Care done Ive heard from every one and experience myself

Love it

Went there for tires.. Not only they refused to remove wheel locks.. but they also lost one of my wheels center cap... Not worth it

They told me 1 1/2 hour total to get new tires on. 4 hours later finally was finished. Rude employees, they ignore you and try to dodge most of your questions. Go somewhere else.

What a terrible place. You can be here for hours and your vehicle is still waiting for service. Avoid this place at all costs because they did not tighten my lug nuts after it was finished!

I just dont understand.4 1/2 hours to mount tires... This place needs to get it together..

Customer service is terrible. Just avoid using Wal-Mart for anything involving a vehicle.

Worst place ever they have no idea what they doing

Worst place ever. No concern for anyones time even if theres no cars in the garage. Im not even sure the people working should even be touching cars on top of it.

Bad customer service, 2 hour wait for an oil change......Just a bad idea

I can’t even set up an appointment, been on the phone for 20 minutes getting transferred

I’ve noticed that I’ve seen a few reviews about them saying that they couldn’t get the oil not off they told me the same thing went to Pep Boys down the street and they changed it within 15 minutes something has to be done about this customer service it’s horrible and waiting 2 to 3 hours for oil change is unacceptable

They cant copy keys right

Bad service one calls do not respond,

The worst place to change and buy tires, you can wait up to 4 hours, and after 3:30 in the afternoon they only have 2 employees.