Took longer then expected to get my used engine. They claimed it was because the one that was to be delivered had some holes in it, so I thought it was nice of them to wait for a replacement to come in for me even though they never contacted me to inform me of what was going on. I found out myself by calling to see what was up. Then when I paid my mechanic to put in the used engine that I bought from this place... It was bad. And yes it did come with a warranty but I would have to pay my mechanic all over again to remove the engine and reinstall the new one again and I couldnt afford to do that so I just got fed up and junked it.

Best place in Waterbury, to get all your car parts.. Highly recommend these guys!!!

Best place to get parts hands down staff is like family an prices dont make you want to shoot urself best one in Waterbury

Bay a hood for my 2009 Nissan was defected I tall them but they didnt wanted to change dont buy there.

Great se and quality parts

Very helpful place of business had what i needed very pleasant place to go when you need something very good prices i would highly recommend then to everyone definitely will keep going back

I need rims for my sons suv They gave me the best rims they had for the best price been going there for years never a problem purchase motors transmissions alternators starters never had a problem excellent staff excellent customer service Thank you for years of great service

Bought an Infiniti engine from this place and it threw a rod within 2 weeks of me driving the car. I informed this place and He(Tim) said he’ll try to find an engine by Friday(I called on Monday) if not then I’ll get a refund when the engine is retrieved, I opted for waiting till Friday and was patient. Came with a solution of just getting the refund. Reasonable guys here but pretty annoyed about the engine going so soon.

Recently brought rims for a vehicle went back 6 days later to return since they were 2 inches too small and they only agreed to give me 60% of what I paid. Definitely would never go here again

Great guys who really helps to find what your automotive needs are!

I buy parts from here good price

After speaking with one of my most discerning Clients, she disclosed that she had searched everywhere for an auto part for her collectible Thunderbird. She even called the manufacturer and they could not help her but when I secretly called Waterbury Auto Salvage for her, not only were they extremely polite and patient in hearing the dilemma, they were able to not only locate it but actually had it shipped and received within 24 hours!!! My Client was absolutely delighted with the surprise and could not be more ecstatic with receiving it which makes me extremely happy! In a world where customer service and only the very best will do, I highly applaud Waterbury Auto Salvage, for once again, saving the day!!! A+++ all the way!!Grateful and Appreciative,Dana Smith, P. A., CLHMSLicensed Luxury RealtorPalm Beach Gardens, FL

DO NOT EVER CALL FOR SALVAGE. There is one star here for the employee with whom I spoke with last night who was informative and pleasant and that is the ONLY reason. As stated, I called last night and was given a quote for picking up 2 salvage vehicles approx. 8 miles away. Gentleman was very pleasant and I was told they would take them and given a price of $175 for each. I asked if they would pick up and was told yes. I was then told to make sure I had the titles for both vehicles for when they arrived to pick them up. I said okay, let me be sure that I do and after work, went home to check. I found both titles, and called back a few moments ago to schedule pick up. This morning a very unpleasant and rude gentleman by the name of Peter answered the phone and bluntly states I dont want them. I am not taking them Sorry not sorry basically. I can appreciate that possibility that the employee i spoke with yesterday authorized something Pete clearly didnt approve of HOWEVER... BAD BUSINESS to make the customer feel like they did something wrong in this situation, not to mention starting off the conversation by telling them that they didnt call here in the first place. My phone log begs to differ. Bottom line = untrustworthy / get whatever they say in writing.

The guys at Waterbury Salvage were extremely helpful and very fair in their prices. Nice guys with good sense of humor. I will go there first from now on. Thanks guys.

Great service

Nice people, great service, good prices.

Great guys!

These guys are great...regular down home hardworking people. They helped me find the right part for my car...and to say they were generous is an understatement...great parts and great people

The worst scarp yard I have ever dealt with. I could put a 20 paragraph review of every way they have screwed up since I first called them last Friday (today is Monday), but the short and long of it is that they told me they had the part I need when I first called them, on Friday morning.They told me they would call me right back when they removed the part. They did not call back for the rest of business day on Friday. I talked to them Saturday, first thing in the AM, they say Well have the part delivered today to your mechanic. They didnt deliver the part. I call them today (Monday) to see when they will deliver it and the guys says Ill let you know tomorrow (Tuesday) IF we can even pull the part for you. Huh?Im not sure how they stay in business seeing as how theyre notoriously bad at what they do. But I have a few guesses on what they may do to stay afloat.If youre thinking about doing business with them, dont. Take a second to notice that all the bad Google reviews are very detailed in how awful this company is but all the 5 Star reviews reviews dont have anything written under them--obviously fake/astro-turfed. Check their Yelp-- all 1-star reviews (20+ of them). I cancelled my order with them, but theyre so shady, I regret giving my credit card over the phone. Ill be watching my bank account very closely for the near future. These guys are a joke. If you gave this business to 5 middle school children I think they could run it better. I only give one star because I cant give fewer.

Great place, customer service is excellent and they will take care of you every time. Recommended by most people

Pay for the part at 10 am and is 4 pm still waiting...if they dont have the part out dont waste your day go somewhere else. Once they got your money you are at their mercy they just make you wait . In some occasions to the next day

Sadly the reviews are true. I decided to ignore and wanted to buy parts but I realized how rude and unprofessional this place was. Go somewhere else. I decided to purchase more expensive parts elsewhere with better customer service. This place has no interest in dealing with customers. They don’t hold promises.

I just spoke to Tim. He was very nice and professional and arranged to have my vehicle picked up on my schedule and gave me a fair price.

They were very nice and i got everything i needed right away

This place sells parts that are broken or defective and don’t work properly. My boyfriend bought a motor from them that was messed up and they wouldn’t give his money back or exchange the motor even with a 90 day warranty. I will not go here again and send everyone you care about in the opposite direction, so you aren’t taken advantage of as well.

Terrible customer service, very rude and unprofessional. No courtesy at all. I had been in touch several times about the condition of several parts and it was clear they wanted the money and wouldn’t give me a clear description/pictures. The person I was on the line with ended the call abruptly after I questioned the condition of the parts and seemed very annoyed. His response was “the parts are off... that’s it buddy!” I have dealt with many salvage yards and this seems to be a common theme. It would be nice if there was one that was professional... they are making a bad name for themselves. Read the reviews!!!

Awesome service .Great prices.expert staff very informative

Not helpful at all iam reading all these reviews and not one bad thing was said I went there for them to buy a car I had the gentleman said he would call me the next day, well the next day came no call no show I waited all day thats ok because that night I found someone else and he gave me 200 more then asking

Great people can get you whatever part you need n there quick so very little waitin all parts are tested before sold so you know your getting Workin component there prices are good they got me my engine for my car and it was low priced and it works amazing I have no complaints they also got me my spindle before they gave me it they made suret bearin was in great shape so it didnt have to be replaced they are very througho I love buy-in my parts from them

Bought a used part Bad experience they make u wait all day and set up time to pick up the part when the time comes as they said than they tell you come tomorrow. . What a waste of time

Very helpful tried to get me a part I needed and also did a search.

Bought an engine recently from here. When it got delivered my mechanic told me they litterally ripped the thing out opposed to removing it properly. Cut all the hoses and lines making the installation cost me hundreds more than anticipated. Paid top dollar for a hack job. I wont be going back there and I dont recommend you do either. Very disappointed.

Its was a great experience for me being a woman walking into a world Im not to familiar with but the part specialist was very helpful .thank u . great place for your auto needs... 5 stars

I love this place always have my parts and very very affordable.....thank you for making my car work again....employees are very helpful

Great people the guy there Phil was awesome and very knowledgeable

My experience at Waterbury Auto Salvage was the worst, I wouldnt recommend anybody to go there even if it was the last auto salvage place in the planet and the near universe. they are as shady as it gets. If you have the misfortune of going there I would recommend you to double, triple quadruple, check any VIN number and reference number possible!

Decent pricing, customer service not their strong point, part description accurate and worked fine

Ask for Timmy great guy great customer service skills

Most irresponsible place! We bought two ENGINES- one for my moms car and one for me- my moms engine was 500 dolllars no labor guarantee- turned out a bad and ended paying mechanic more! My engine was delivered late and was the wrong one- waste of peoples time and money.

They will find it!

Great workers. Great service..

!!!Bad Bad service no customer service at allBad attitude people are disrespectful no recomend at all to no body. Bad experience very rude peoples the owner should pay attention what kind of people work for him sad.

Good people,great prices

Great place Julius is knowledgeable and freindly

They are on Unprofessional and they are rude as hell.DONT BUY ANYTHING OF THIS PLACE

Called about a part, negotiated pickup, went there 40 mins had to wait for them to pull the part went got something to eat, came back & the tanks no good.... waste of my day, avoid these people

Great place n great prices

Rudest salvage place ive ever had to deal with!!!! save yourself some time and go somewhere else!!!and they lie about the time frame to have the part of the car.

Because they are fast service

They are thief!!! They sell damaged parts and do not want change.

I called over for a part they said they had I go they made me wait 30 minutes then they tell me they dont have it... It was a waste of time going over there..

Returned my part and takes 2 days to get my money back.

I went to get a part for my car here They told me it would take 15 minutes to remove the part off the car in theyre yard I waited over an hour and they didnt remove the part very bad service and over priced parts ...... why would I lie no one even said I’m sorry it’s taking so long or anything

Yard is in total chaos. Vehicles are not organized. Was ignored forever while I waited at the counter. Wont go back.

Waited 40 min was told to return in 10 min wait another 45 min and watched the guy still not get the part that was called about the day before. They never tested the part. The part didnt work, had to bring it back the next day for a refund. It was a wasted day

Good price

These people literally got pissed because i put a bad review

Super rude people they have no customer service skills they are lazy as hell and super sloppy pulling of parts never again will I go there....customer service is key these people lack on so much its insane they need new manegment

Great options

Call whenever i need used parts

Unprofesional behavior

Wouldnt go anywhere else!!

Great price

Good service

Great service

Never have what I Need

Bad place.

Good prices

I always get my piezas.exelente

Good customer service

Sofreakingslow