If I could I would give them 10 stars. This place is amazing! Jon is so helpful and explains everything in easy to understand language. They are honest here. They don’t tell you to do work that doesn’t need to be done. I truly appreciate Meineke in Waterbury. It’s hard to find an honest mechanic and we have finally found a place that is not only honest but punctual and fair. I was quoted for a tire rod at Quiet Zone in Nauagtuck and Meineke was not only able to beat their price by a good amt saving me a ton of money but they also determined that all the work that was recommended by Quiet Zone was not necessary and in one case would actually cause more damage if I did it (transmission flush)So grateful to the team here at Meineke. Customer for life (or as long as Jon is here 😉)!! BEST AUTOMOTIVE SHOP EVER!!

I just recently had all my Engine Mounts to a Nissan Pathfinder replaced at this location. I will say the job was done great! The manger John was awesome and kind! I would highly recommend this location and when needed I will definitely continue to work with them!!! :)

Very pleased with the professionalism and services performed. My son praised the work of John and how great he treated his vehicle and him so brought my own. I highly recommend this shop for honest and truthful services. 👍👍👏👏

I asked among my friends and co-workers for recommendations for a mechanic to look at my vehicle. No one had a suggestion. After seeing MANY great reviews for this service center, I decided to give them a try. Their reviews are well deserved. They are courteous and professional. In my opinion, John went the extra mile to work with my extended warranty company to get my repairs covered. If you are looking for a shop to bring your car into... I cannot recommend them enough. Thanks for a great job, gentlemen.

The staff was amazingly friendly and welcoming. The facility was clean and comfortable. The manager even took my car out for a quick test drive to check my cruise control that I thought wasn’t working. At checkout, the salesperson gave me a $20 coupon I didn’t even know existed. LOVE the place and will definitely be back!

I always go here for my car and never have problems. Service is quick and done right

John is always very nice, as well as professional. In fact the entire staff is wonderful. I have been bringing my cars to this particular Meineké, because of the atmosphere, as well as the great job they always have for my cars. I highly recommend

I was here a few years ago and they did an excellent job so I decided to give it another try. Im very happy with the result, again. I will be coming back. Nice folks too...

The management and staff are polite and professional. Ive never had the feeling that they were trying to sell me some service I didnt need. To me they are the best shop in Waterbury. I trust them with all my automotive service needs.

I just love them ! Their always professional, customer service itself is amazing, Not to mention their time management is impeccable!!!! I highly recommend them

Needed a new fuel pump. They were fast and efficient.

Fast, no-nonsense repair experience. Quick appointments and a lead mechanic who is knowledgeable and helpful. It feels more like a reliable independent shop from years gone than a nationwide chain location.

I needed a quick, efficient oil change done today & was told I would have to make an appointment for next Wednesday! NOT acceptable!!!! Hire more technicians now that COVID restrictions are easing up!

They were courteous and professional. It was a very easy experience and they got me in and out quickly.

I would highly recommend meineke in waterbury. I have been going there since 1998. John is very professional, knowledgeable, and fair.

Called ahead for appt and was in the next day, which was NOT the case for other places that do alignments. Needless to say they took me for the next day, the wait for my car to get into the garage was a little lengthy but I am appreciative of the time they took and how thorough the alignment technician was with my car. I had gotten into an accident so I was extremely off so I replaced everything an went for the alignment. The guy also warned me that I would need new bearings on the front hub I didnt change and I know he was right because I heard how bad the bearings hummed. He also made me aware of spider cracks in my tire that could eventually lead to a popped tire out of nowhere. So I am grateful, I am appreciative, and I recommend 👌🙂

Went for a oil change and they told me my air filter and cabin filter needed to be changed and I had those changed at my last oil change at the dealership at 15,609 miles my car is a 2017 Honda Civic only has 18573 miles on thank god they noticed they were never changed at the dealer thanks to them I’m getting my money back I will always take my car there now for any type of service along with my 2015 Honda Civic these people were awesome can’t thank them enough

Im not a mechanic guy, but they did told me the brake systems was seized when it was not. I was about to show him, but the whole conversation change after that. It just the metal expanded from the heat. Thats all. They did fixed my brake systems, though. The quality was great after looking underneath my truck. Beside that, the Information was not great.

Besides the not being ready when they said it would be the service I received and the ability to use easy pay to make a major repair to my vehicle 🚗 makes me want to recommend them the only reason I gave a four star ⭐️ review is because I was told Saturday or Monday it be ready and it wasn’t until Wednesday besides that I would go back and recommend👍

Excellent service at the Meineke shop in Waterbury CT. This was my first time there and wont be my last! From the friendly and knowledgeable receptionist to the service people...everyone was super. I needed my headlight bulb replaced on my Mini Cooper, which I was given a ridiculous price at another business...so decided to go to Meineke across the street. Their price was considerably lower as it was a simpler procedure then what I was told from their competitor. I am extremely happy with the results! Thank you for a wonderful experience!

Quick and easy visit. Good customer service!

I had a great experience. The service man listened to me about my problem, and then did the diagnosis and resolved my problem.

Always friendly, good fair prices, and never had to wait long.

Awesome, Good people great work and quick

John found the problem with my truck and fixed it in 1/2 the estimated time. Good work, good prices.

I highly recommend excellent service saved me tons of money everyone is professional and friendly he squeezed me in a appointment I was in and out I will be going back for any other service my car needs

My parents love John and brought me since I was 16 for any issues I have with my vehicle(s). John is great with serving us and any needs we have!

This place is amazing. They give honest est. and fair prices. They are fast and reliable. Jon was able to save me over $1,000 in needless repairs that I was told by another shop I needed. I love this place! I strongly recommend! And I will be returning for all my car maintenance needs!Thank you Meineke and Thank you Jon you guys are the best!!

This place is the spot!I was able to make an appointment. I showed up on time and they were as punctual as I was. It was nice considering there’s a line for EVERY THING!Jen was able to answer all my questions and I had quite a few. Long story short I will bring both my brand new cars here. Highly recommended.

DO NOT GO HERE !!!!!!!!!!!!So i went here for an exhaust fix and o2 sensor replacement! When i got my car back it was shuttering ! A few days go by now my car won’t drive over 25 mph my check engine light is blinking and is underivable. Do not go here ! This place can not be trusted ! They tried calling me saying i need things done that my car did not done i am a Machanic myself so i would know what my car needs i would of did the exhaust myself but i did not have a lift bringing my car here was the biggest mistake i made now i do not have a car to get to work !

This happened a couple of years ago. Business still has the same name. i was recently asked to review and this was my experience with them. I will not do business with them again.Had a wheel alignment that was nerver done right 3x it was done. had to get my money back and have it done elsewhere. Also purchase a flowmaster muffler or so i though and i was installed something else because my truck did not sound the same. Emedietly i whent back inside and told the guy in the front desk and he told me i had to wait a couple of days so it could star sounding the same. another mechanic told me it was not true i did not return and will not return.

Great place to get repairs done on your car. Never had a problem and have been using them regularly for the past 3 years.

I have used Meineke in Waterbury for many years. George and John have always been fair and up front with me with the diagnoses and estimates. They always try to give me the best price using coupons and discounts. The repairs are always good and on time.

They were professional nice very informational the owner was extremely nice courteous and listened to my rant and explained everything that they were gonna do, the lady at the front desk was very nice friendly. They did an awesome job thanks guys Ill be back for future work on my SUV

DO NOT TRUST !! Do not trust !!! Went for an oil change, they checked the check engine light and said they would fix it . Same day the light came back on . Took it to different mechanic and the oil had not been changed and there was oil in my coolant. SOOOOOO UPSET WANT MY MONEY BACK

Good customer service and reasonable prices.

Very Courteous fast and SufficientThey Do a Great Job I been going there for some time.

Was let go due to me talking to another employee who hid a catalytic converter and was assumed to be associated with theft do not go here bad business and illegal employees with no tax ID

Every time I get an oil change they are on time and very helpful. I am pleased with the service.

I have a high level of confidence in the staff at Meineke. They honor their appointment times. You never wait too long. They inform you as theyre working on your car if they find something that needs your attention so you can know what, if any, the problem is, how much farther you can go before it would give out on you and actually need that actual repair. They never oversell you. Theyre not pushy, they just do the correct thing and advise you. The guys there are all great and I compliment them all on their level of professionalism.

John and Jennifer are awesome and very knowledgeable. Their service department is high quality and the service is performed in a timely fashion.

Thanks so much John for your great customer service!! *Dodge Nitro*

John and his crew always do a great job I really appreciate there friendly jokes and you feel involved every step of the way. They been fixing all my cars for years now.

I went to get my exhaust fixed and a O2 sensor put in !i get my car back and it starts stuttering and goes slow up hills now ! I do not trust them no more and will never bring my car back there ! My car was not doing any of this before i brought it to them ! It drove with no issues just had a loud exhaust! I’ve gotten this done before from them with my other car!

Maybe kind of pricey but good work and they get the job done in a timely fashion.

The best shop

Always friendly, helpful, fair, and I never had to wait long when I have an appointment. Best oil change place I ever used and have been to a lot.

Wonderful speedy service . Helped me get my car fixed .

FAST. FAST. FAST. I have used the Waterbury Meineke two times. First time was air conditioner replacement and the second time was fuel pump replacement. Same day in, same day out. Job done right and friendly, too. I highly recommend the Waterbury Meineke.

Ive been taking my vehicle there for a few years now for oil changes. Theyre fast and affordable coupons are always available to use for a few dollars off. My only complaint is the whoever did my oil change this time left oil on my rug.

They charged me for a diagnosis but didnt figure out why my windows wont go up and down

I came in for a problem with my AC, from the second I walked in everyone was very welcoming, especially the women at the front desk. The took my Jeep in and diagnosed it within minutes of my arrival. This is definitely my new go to place for any of my cars needs. Thank you Meineke in Waterbury for your excellent service!

Staff is very friendly, and helpful.

Very professional experienced and helpful

Fast polite and affordable compared to dealer price.

I like this service, I been going to them for months now. The service is fast and the prices are very good.They are very kind and helpful workers.

Professional and friendly service at a very competitive rate and repairs were completed in the estimated time. As a first time customer all aspects of my experience exceeded expectations.Most certainly will return for routine service.

Very welcoming and nice I will continue to bring my cars here even when I become very wealthy. Highly recommended.

Go thru ur car and steal ur stuff

Always a pleasure

Not only did the requested service but changed the batteries in my remotes as well

Great service and John is fantastic. I could not be more satisfied.

Very friendly and professional. They are honest and priced quite reasonable. No run-around B.S. They will work with you.

Always top notch service

Great customer service!!

It was great to find a place on a Saturday that could do my breaks without an appointment! Great Service and staff.

They have been helpful since the day I first got my car. I love them! They’re friendly and understanding. And unlike other car companies they never ripped me off for things. He calls me before he works on anything.

I was a regular customer there I will always get maintenance repairs and all until they tried to get me for $1600 for a job that my car didn’t need done My car was making noise they test drove it and told me that I needed a steering rack that was over $1600 All my car needed was the brakes and Calibers done I will never go there again they are doing Scam like things the two people

Meineke was very nice my car broke down in the driveway when I called them the next morning they were real flexible let my car stay there and then when they gave me what was wrong with it which was the heating core and I wasnt sure if I could come up with the money they also let my car stay there with no fee for another day so my car was there for two days and they did not charge me a fee for keeping it their but some things i didnt like about the service was they told me they would call me when my car was ready that day come 5pm i hadnt heard from them so i called and was then told it was a 10 hr job and wouldnt be ready until tomorrow then upon getting my car back my cent was broken and didnt work anymore the knob for one of my heating setting not only doesnt work but was broken off my rosary beads that were hanging from my mirror was broken in half and a piece of my dash board was broken too...I was thankful for the discount but if them giving me the discount meant they could treat my belongings anyway they chose then it wasnt worth it...

John was on time getting old and putting new part. Thank you.

Awesome place ! friendly ! Very professional and on time ! Love my first experience there ! Especially the lady Jen in the front desk! Definitely going back again for services !!

Nice people work done as should be done will recommend

5+ years and no complaints. Ask for John !

Very friendly and service was very good

A little on the prices side ...but al least they will take you in a pinch

Clean waiting areaEfficient sales clerkKnowledgeable mechanics/managerCompleted in estimated timePrice reasonable for work done

This is the best oil change place Ive ever been to they are awesome!

The best

DO NOT TRUST THIS PLACE ! Horrible mechanicsSo i am a Machanic ! I test places like this too see how they do and what their work is like ! I sent a couple people here and every time they go, the store manager calls and says they need more work done . The cars that i sent here did not need anything done but yet they always said they needed something else ! One went for a oil change mind you i did the oil before going here, and they called and said they needed a bunch of work done and gave my car back with the same oil filter !! Do not bring your car here

Very professional every time and wait times are even better.

This is my one stop place for everything!!!! From my first oil change to needing tires, this place ROCKS!!! I absolutely love Jennifer and John. They are great and professional.

Good service

Very honest. Gives estimates and calls if any more work is needed also gives estimates and gets an authorization before doing any more work. They were very reasonable with their prices. They also for much cheaper then my usual mechanic upwards of $500 cheaper for the exact same muffler part. So I went back to them for more service and I would recommend them.

Excellent

This was my first visit to Meineke. I called at @2:30 pm on June 25, got an estimated quote for a new alternator, they said to bring it right in so I got there a little after 3:30 pm and it took them no time at all to diagnose and confirm that it was the alternator. They were kind enough to give me a ride home (extremely pleasant!!). My car was ready that evening, but because of a minor error in my phone number, they couldnt reach me until the next morning. I took an Uber to get there, paid (the estimated quote was on the low side; actual price was more but they told me that in advance and it was still fair), got in my car to go, and backed into one of the employees car (messed up my trunk but his car was fine; talk about embarrassing!). Beyond that, everything else was perfect! I would definitely go back to them again, and highly recommend! Thanks, Meineke!!!!_*UPDATE*_: Exactly one year after I received my first alternator (referenced above), on 6/25/20 my car died, AGAIN. Whats wrong with it? Alternator, AGAIN. So my car is now being fixed elsewhere, for another $600+, AGAIN. Shame on you, Meineke: you ripped me off, TWICE, last time January 2020, you fixed my tire, and my $275 sunglasses disappeared from my vehicle. Hopefully people will see this and think twice before trusting you like I did.

Quick and on time with my appointment

Quick and fast. Just a normal oil change

Jennifer and Jonathan are great! went for struts for my BMW in and out service was great. they were friendly and helpful ill be back for more work if needed i recommend going to this meinek👍🏽

Very friendly and speedy. Had an appointment for 10:30. I showed up early and was taken right away! Good service and great customer service! Need service to your car go there!

I was received great information regarding a problem...

Amazing customer service. I will always come here to fix my car. Never been to a place so welcome. They work with you and are very trustworthy. You cant say this about almost all mechanic places. Everyone from the general manager to customer service desk to the mechanics, are welcoming and very knowledgeable.. They dont force or pressure you to buy anything which is such a refreshing feel and they make u feel like your part of there family. If you go anywhere else your stupid. This is definitely THE place to have your car serviced. My whole family and friends now come here. Thank you so much for all your help and keeping me safe on the road.

First time coming here and they were awesome. On time, friendly, great prices and clean. I’d recommend anyone to come down to meineke for any car repairs.

It was a very good experience.

Great friendly service.

It was my first time I came here. I came in to have my struts and shocks done. The manager gave me a great quote and had it done Quickly. I was also advised that I will need my brakes done soon and informed me of a special and warranty that they are promoting. As I sat and waited I seen the loyalty of customer that came in for services. It was a clean and friendly environment. I will be back soon to have my brakes done.

Always very clean, professional,& very knowledgeable.

I am very impressed with the quality of service and professionalism of the employees.. Everyone is very helpful and respectful. I am very comfortable taking my car there for service because I know they are going to be very honest about the service I need and not try to take advantage of me.

Ive been bringing my vehicles here for years and have always had nothing but positive experiences. Just brought in my truck for brakes all the way around. Was in (with an appointment) and out in 1.5 hrs. Will go here again if I need service. Highly recommended!

First time getting my oil changed and Jennifer was amazing. She was super nice and knowledgeable. I will be back!

I brought a company vehicle with a flat tier. They said the plug came out so they had to put a brand new tire. That truck have four brand new tires from 1 months ago. Ive been working for 16 years on for .... company doing service and I know how service work.You guys are lucky that this is not my personal vehicle.