I just want to say how amazing Kelsey was! Helping me with a big problem and staying with me until it was resolved. Shes remarkably knowledgeable at her job, so Im on my back for more help...hope youre there Kelsey!!!

I went to staples to get a print out of an invitation and program. The young guy gave me a Sheet of paper and told me that I could do it at the self serve station. I don’t use the self serve because I get my print outs on heavier paper. Mainly because I have a printer at home and if i am paying more for prints at staples I’m looking for quality prints on heavier paper. So I ask the guy do you switch the paper in the printer for heavier paper since that’s what I want. He said no so we went back over to the counter so he can print the items. He said they can’t print orders same day after 5.🤷🏾‍♀️I must say I come here regularly and this is the 1st time they didn’t question what I needed before they sent me somewhere. They were packed and I understand he wanted to move the line right along, but it took more time moving me to a place I didn’t need to be. Than just printing the order. So he says they can have it ready for me tomorrow. I say ok. He charged me for my order. Almost 9 bucks for 5 color prints on heavier paper front and back. I can’t remember the lb’s. I take the receipt and go outside. Once in the car I look at the charge and I was charged about 4 bucks for next day. I didn’t know there would be a charge for next day since it wasn’t mentioned, so I go back in and ask the manager why would I be charged a next day fee for 5 prints. She apologizes and takes me to the front to refund the fee. She was very nice. I didn’t get her name, but I was happy she took the issue seriously and apologized. So I give the store a 4. Originally it was 3 because anyone who has to work with customers should not act annoyed or do there job half tailed, but the manager moved though the registers and the line making sure we (customers)were at least acknowledged and asked for patience. I can work with that. So nice job to the manager..👍

It is very rare I take time out to write a review for a store but I felt I had to commend the service I received at this Staples the past 2 days. The manager, Ken, went above and beyond to help me with my questions and purchases. He is extremely kind and friendly. I really felt he was appreciative of my business to his store.

I was there to make copies, two machines were down, they allowed another woman to sit in front of one of the few working ones when she wasnt even using it. All while a line of 4 or 5 wait trying to Social Distance.

Great staff, the managers go above and beyond.

The workers don’t have much knowledge about electronics... doesn’t really help when you’re someone who doesn’t know either and are trying to find what you need.

A medical professional recommended that I get my Covid-19 Vaccination Record Card (VRC) laminated and she suggested Staples. So my wife and I went to Staples in Waterbury to get our Covid-19 VRC’s laminated. The clerk was very nice and she was happy to inform us that Staples is providing their lamination service of Covid-19 VRC’s free of charge. Thank you Staples!Arline & Steve TansleyWolcott, CT

When into the store on September 13, 2020 they have a package sent out just to come to find out that the manager and the clerks that worked in the store do not know what they’re doing once a month they go in the in the store and have a package shipped up down south every month I have no problem doing it this month I walked into the store and I have a problem with the associate and the manager not knowing their job ask a manager to call you to UPS to make sure that I could send a package out he tells me know so exchange got a little heated I’m axing them can you call UPS can you call UPS because I always have this package sent out once a month no I’m not gonna do it this guy was an arrogant SOB take my advice

Drove 20 minutes to get to store on 11/22/2020 walked in store an customer said no one in copies or ups till 12:00 staff called out .I than asked to talk to manager (they get paid to know their store)he walked by said no one could help till 12:00 (its now10:45).I asked him to help us he said copy area is self operated.an then did help guy an lady with boxes. I asked for his regional manager name an number.He never gave it to me .Than I told him I was calling another store in area .He would be with me, but ten minutes later still at ups desk I left an called Office have to wait till Monday to speak to someone.I needed help at the copier to download from my email . Isnt that what they are there to do help customer.Im 65 have never been told to come back to a retail store thats open .I was in retail for 41 yrs an as a manager always did what needed when staff didnt show .Plus my job .This is not the type of person that should run a store like this .Will update this after I speak to Main Office or his regional manager Kelly

Love the store always have what I need & fully stocked, Great staff and managers. The store has cleaned up tremendously from last year neat and very organized . That’s what I like when I go into a retail store for my business.

I Went there to print some documents but I couldn’t cause the only way to make the payment is through a debit or credit card !my issue is that I don’t want to use my debit card at that moment so I asked for help to pay cash and they said not that’s not possible are you serious!!! So cash is not a choice to pay any more are you kidding me.....

They do not comply with what they write on their website: if you are not 100% satisfied, return it. It is false propaganda. When I bought it, whoever sold it to me assured me that with the receipt, if it could be returned. But that is a lie. They did not want to return, neither to the presumptuous cashier nor to the one who was manager.

I went to get printer ink and was in and out in a few minutes. They have the ink displayed by numbers so it was easy to find. I was shocked to see the price and asked about it since their website had it much less. They said to just show them the price (they price match) and that was the price I got it for so I was happy.

You have a sign on your door that says no mask, no business or something in those lines.. I chose another store.. So you did not get my business. I created an order for my business elsewhere. Good luck staying open. You should also pick up that dirty mask someone left in your doorway. I will tag a picture.

Very friendly and helpful staff!!!! :-)

I love the staff at this location. Always so pleasant and helpful and always price check everything to make sure you get the best deal. I highly recommend this location for all of your office needs!

I waited in line for 20 minutes at the copy center before I decided to stop wasting my time. This store is terribly run. Every employee that worked in the copy center kept running to what I believe is a supervisor of the copy center to ask questions. The person everyone kept asking questions was named D. He was not friendly to another customer who Im sure waited longer than me to be told she couldnt have something printed right away. He told her he had 18 other orders that still havent been filled since Sunday. I understand it was busy, but it seems like Staples cant figure out training employees goes a long way towards efficiency. Maybe if their employees knew how to do things and didnt have to ask D a question on every transaction, they wouldnt have such a long line. I specifically waited to see if I could get a custom stamp made. I overheard that I would have to use a computer to order it. Therefore, why didnt your employees tell me I could do it online instead of wasting time and waiting for D to be available to help me. Their other employees moved onto other customers and kept reassuring hed be over soon, but D was arguing with the other woman and had to get the store manager involved. I am now specifically finding another office supply store and waste more time because it should be a better experience than staples. Not to mention sitting in their parking lot writing a negative review is a better use of my time than waiting in their lines for no assistance.

Had a great experience there last week when I came in with my 1yr old and an Amazon package return through UPS. The employee, (tall, dark skin, bearded with glasses) was VERY helpful. I was on the phone with an Amazon rep and he was kind enough to speak with them. He had a lot of patience with me and my lagging phone. Then ultimately emailed my return slip to their computer and printed it out for me. I wish I wouldve looked at his name tag! He deserves recognition for the great customer service he provided me with. Thanks again!

Aliyyah and Jeff the manager.was so helpful a few weeks ago..i had to do this because how helpful and so much enthusiasm to help me..they went beyond I even called my job spoke to the owner about the deals they referred to me the had on display..grateful for them they made my moment in staples well touch that a few go by and I cant not forget their help.staples are a great company with these workers make it much more great.

Found what I was looking for and the staff were helpful and courteous. I would say they are a bit behind on the times with a few items that they sell and they dont tend to make changes to anticipate demographics which would get them ahead of trends. Id say with a bit of corporate push they can remake themselves into a one stop shop for office supplies as they used to be in the past. As they still have what I need Im happy. No issues here.

🤡BRENDA STAR🤡 IS 🚫REPORTING FALSE 🚫INFORMATION ON THIS STORE. FOR STARTERS ITS STATE LAW NOW FOR 😷MASKS😷IN PUBLIC PLACES!BUT HER PHOTO IS NOT OF STAPLES ON WOLCOTT ST. THE SALLY PORT IS CARPETED at the waterbury staples!!!!!!the fake information always being spread by the same group of people. its getting out of hand...

On behalf of The Wolcott American Legion Ladies Auxiliary Post 165 we would like to thank Kelly, Amanda and everyone else who helped us to gather and purchase all of the School and Art supplies these past few days that we needed to donate to the Wolcott Kindergarten and 1st grade classes. These employees were a great help, again thank you.

I love Staples, the employees Jen, Diana & Jevaughn are so amazing!.

Great customer service.Cashier has solid job knowledge. As well as being tech savvy. He was pleasant & courteous.

It was great! Easy in easy out! Self help displays worked great! Easy to use machines! Instructions posted every where!

Staff was very helpful and informative. They also had the best price on my laptop. Thank you Austin!!

Copy and print staff was friendly, upbeat, and went over the top to help me! They are awesome!!

They help you with everything!!! You can send and receive faxes, they copy off your cell phone...very inexpensive to do anything. I love it there!!!

Staff were very helpful and nice. Not good at using the fax machine and they did it for me. I found them to be pricy.

James at copy and print is the best. I used to be an office max guy, but now Im doing all my jobs at Staples.

Edited to say, was contacted by this business about their appalling customer service, and at least the higher ups know how to handle people. I might actually come back when I need to upgrade and replenish office supplies. Still, grateful theres a walmart right next door just in case this location hasnt gotten it together yet. Never thought Id see the day where I was happy to spot a walmart nearby, but when you need stuff right away, you expect to be treated like a human being, especially when youre handing over your hard earned money. PERIOD.Nobody wants to be forced into online shopping by a brick and mortar locations employee.

I went in and asked that an 8x10 picture my daughter & mother made be made into four 4x6s. It took 30 minutes for the associate to get the order into the computer, I was patient because she was learning. There was a smudge on the original and I was told it would be photo shopped out. I went to pick up the order 8 hours later, 2 hours after I was told it would be done, and it wasnt even done. Then they did the order in 8x10s. The smudge is also still there and the 4x6s are off center so I wont be able to cut them for a frame. I was also told I was overcharged by $2.00. It not even worth my time going back there. I would rather go somewhere else.

So i feel like their self serve copier machines are scams when it comes to coping papers. It wont show you a preview of your copies before you print them to make sure theyre lit properly. I asked to be refunded 2 black and white copies, 11 cents each, because they werent good, the manager told the worker to tell me that they dont refund self service work. Really? I cant get my 22 cents back? The first time I have ever been told that. Ridiculous.

Self service computer for printing out of service. Jimmy in printing associate excellent customer service which helped my overall experience but I doubt I would go back or be my first option for using self service

Staff very helpful and polite. I never realized how good and qualified the staff are.

The store is very clean and the workers at the registers are friendly but I cannot the same for those at the copy center. They always look miserable. No smile, no greeting, I wait in line for over half hour to 45 minutes and I feel uncomfortable because it seems Im burdening them. I understand if it appears theyre doing nothing but actually are taking care of something at the computer, but a simple be with you shortly can make all the difference.

I planned on making three different stops but they did everything i wanted even to UPS and item.

Was able to get all of my granddaughters school supplies.

The worst copy service someone can receive will be experienced there. They cant help you, as simple as that! Deal with the prepaid card machine and good luck. Why they hire people if they dont want to work?

Waterbury, Ct location, so called manager who names is Kris. Was in the store on 4/30/18 to buy a ink cartige. My friend used his debit card and Kris asked if he could see the card and then asked for id, he said it showed as a credit. To be clear my friend card was washed in washing machine so it does always swipe on the first try. Today 5/1/18 at 9:00am. We attempted to return the cartige by buying the wrong. Kris told us that we had to have a credit that we could only use in the store. We had the receipt and package was not opened. He said he does not have to give me tat information. Asked for corpate number he stated he does not have it. He gave me the number for buying products. All associations said that do not know corpate number. He told advised them they do not have to give that to us. We called customer service and yall do not know customer service. Im a rewards member and never had a problem with staples. Kris was racial profiling. I could be his mother cause he can not be older than 30. He kept hanging up on the the office acting like the call was getting disconnected and claim does not know the number to call back. It was the worst experience I ever had and will never go to staples again

Prompt great customer service at the fax copy or print desk

The service has been awesome...and the associates are very knowledgeable

I would prefer to order products online than to go here. It may be ok if you need something at the last minute, but service is subpar, at best. I ordered a sign online to be printed by the wolcott st copy center and it took over 1 hour just to get help. Over 1 hour and 20 minutes later, it took 5 minutes to pull the envelope.... it was already paid online, so what was the hold up? I asked 3 people for help and no one could be bothered to grab the already processed item just to get me out. There was only one copy person and they were supposedly on break, fine... everyone needs a break, but I didnt need a trained copy person, I needed someone who was capable of grabbing an envelope and handing it to me. Anything quick, go for it..... the copy center, take your chances if you dare.

Bad service! I made an attempt 5 days ago to order a holiday banner to promote my business and gift certificates. I still do not have the banner and was promised twice they would make and get to me. I am still waiting. Just tell me if you cant do it!! I lost business because of their unprofessionalism and lies. I would have made other plans if they had just told me they are unable to do!

Emloyee at print desk awesome help pryer to today...self help printers hassle...half hour later got shipping label

Dont ever bring your computer for repair. They dont have an idea to plug the monitor. After one week keeping my computer in the store, they didnt do a thing and they didnt want to do it either. I had to take my computer back home in the same condition. That is my worst experience ever with Staples. The lost a costumer.

3 people in the front of the store and in the rain they wouldnt let me drop fedex boxes into the FedEx Drop Box in the front of the store. They were very rude and dismissive. Horrible customer service.

Clean store, helpful and friendly staff. Would definitely return.

Good store but they never seem to have what Im looking for

No, I would not return. We waited for about an hour to buy a chair and everyone was too busy to help us while they were playing paper basketball up front. The guy I was with was with confronted them about it, then one of their buddies come out and got our licence plate. I called HQ but they were no help. I swear I am not spending another penny at any staples again!

Extremely poor service, but its fine. I handled what I needed done myself, and will obviously not return.

Great staff

Horrible service. The si called tech had no idea what he was talking about

The staff was helpful the Automated machines or pain They do not help

Only major copy, fax center in Waterbury. Extremely busy. Only 2 fax machines. Quite expensive for faxing. $33.00 for 12 page fax.

There tech were helpful with my PC problem

They have every service I need. faxing, copying, access to a computer plus everything for office/school and more!

Great tech and office gear

Manager is very rude

Miserable experience. I went there just to get 8 copies of 1 paper. After 35 minutes passed they asked me for the file I needed to print again.

Your website says that it closes at 9 . I show at 8 and it’s closed with other customers outside confused just like I was .

Horrible customer service at the copy center been waiting here over 15 minutes and seeing everyone on line being taken care of before me

Expensive place, but clean and respectful...

Really bad customer service... Specially at the print center... Waited there for 15 mins people made another line for ups shipping and the guy just walks over there...

Good selection of supplies

Stopped by for printing at 8pm (open until 9), had to wait for 10 minutes to be told that they could not print for me and I could use the self serve copiers.

5 minutes on line to pay for a beverage, only one person on register

Knowledgeable and friendly staff on site

Things are getting expensive, especially to fax.

Great service

Excellence!

Price are horrendous..

Very helpful

Great

The staff is very friendly and here is everything for the school and for the office, you are waiting to visit them.

Very good service verry good attended me in spanish