Gerber Collision & Glass provided a pleasant experience while waiting to get my vehicle repaired. They are also a preferred body shop by insurance companies. Compared to previous experiences with other body shops, this place was amazing! They kept me informed via text daily and call every Tuesday & Thursday. They also did their best to work with me for my deductible. I definitely recommend!

All including the ladies in reception are very professional. Paint matched perfectly. We were constantly being updated on progress and our truck was completed as promised.

Great customer service. Wound up using them for an accident repair of back of truck and also simultaneously used them to fix a side mirror. They were kind enough not to charge me labor for the part that I had caused that wasn’t covered by insurance.When I picked up the truck, there was a big scratch that I was 99% sure wasn’t there when I dropped it off. They never did a walkthrough with me of truck before taking it but they did the right thing and fixed it by replacing the wheel trim without charging me. I felt bad because I couldn’t be 100% sure they caused it but it was significant and I feel I would have noticed it at drop off if it were there before they took the truck. Good customer service follow up though.UPDATE: 1yr later my bumper was sagging to one side. I came in and it turns out that some of the bolts had come a little loose. They fixed it the next day quickly for free. Great service!

Great service. Phenomenal customer service experience. Best customer service experience to date. Love being kept aware of service status.

Josh and his team were very professional. The BEST customer service experience! I would recommend them in a New York minute!

This is my second time coming here, they are super nice and helpful! Highly recommended 👌🏾

Did a great job on my wifes town and country

Called to make an appointment for a 10min max estimate to replace my fender trim. Sat on hold for over 10min, when a lady answered and I expressed my need for an appointment, I was told numerous times throughout the conversation, that an appointment was not needed and they stopped doing estimates at 11am and to just head in before 11am. I was there at 10am. I walked in, immediately could tell the front desk lady was not friendly. Is there something we can do for you? Didnt even look up from what she was doing. Nobody in the lobby. I replied that I was there for an estimate. Did you make an appointment Still no look, I guess I wasnt a priority. I replied, no the person I talked to on the phone said no need to make an appointment, and that you did estimates until 11am, as you close at 12pm. She replied I dont know who told you that, but you need an appointment. So my rebuttal was, do you know who told me that? Because they need to be aware of this, because I TRIED to make one. She said. Nope, we were bought out by Gerber Collision, so take it up with them. So at this point I could see, she didnt care. So why would anyone else there care. Snooty, rude, and the WRONG person to greet and welcome potential customers who were pointed your direction by the one of the biggest insurance companies in the country that you even have advertised on your door. So, I drove 30min from FT Drum, cleaned the car so you could give an accurate estimate, for nothing. I waited all week, my only free time is Saturday. They advertised 10th MTN on their site, to attract military customers. They just gave the worst experience to a Service Member. USAA has now been informed to this experience and I will be taking their coverage to your competitors, who value customer service and especially the US Military. Will never recommend this business to anyone.

Took car in for repairs. Pleasant staff . It will take a few days to fix. Will post update then.

They did an excellent job on my car and I am satisfied totally

I took my Audi here after my bumper was hit in a parking lot and needed to be replaced. The staff here is wonderful. Brittany at the front desk is great and kept me informed of everything going on with the car. Jonathan was the one who did my estimate and he was super professional and friendly. They did an amazing job with my car and cleaned it completely on top of fixing it beautifully. I can’t recommend this place enough!!

My car was involved in an accident on the 24th of August, I was t-boned in the parking lot at Samaritan. My car was less than 10 days off the lot. On the 9th of September The first issue I had was near the completion date gerber called asking if I wanted the other 3 tires Geico approved put on the car, complaining that they had already balanced the tires and done the alignment and would have to re-do it. The second was upon pick up less than 5 min down the road I knew I car wasn’t fix it was making a bad humming noise and vibrating. We scheduled an inspection 2 weeks later at Toyota, gerber began sending me request to review their service. As my repairs were not complete I stated that on their review. The manager called me and after much argument he stood firm on my repairs were done and that my car was old (it’s a 2017 Toyota Highlander certified pre owned 70000 miles). That the issues were probably because of that and not the accident. I stated that if his mechanic couldn’t identify the problem how did he know that it wasn’t because of the accident. He then stated they knew about the noise and assumed it was not related to the accident. It was never mentioned to me, and the mechanics after I brought it back within 5 min stated they did a test drive and it was fine. The lead mechanic after hearing the noise stated the car was safe to drive till the inspection at Toyota. The following were additional issues found all on the passenger rear wheel where the impact was taken, rear shock was leaking, the hub and bearing assembly had to be replaced, the upper arm was bent, trailing and control arm had to be replaced. Total coming to an additional 3344 dollars worth or labor and parts. Total repairs to my “fender bender” in the parking lot were almost $10,000, making this a significant accident. I 100% believe this shop assumed that because I was hit in the parking lot they didn’t need to check the frame or any internal workings of the vehicle. I would not recommend having your vehicle repaired at this shop they were not concerned with me, the vehicle or my safety.

My 2014 Honda Civic was hit while parked and sustained some damage. I wasnt familiar with any body shops as ive never had to go to one. I called Gerber and was able to get my car in and done in about a week. Employees are great and technicians did an amazing job on the car making it look brand new! Thank you guys for the excellent service and work!

I was so impressed with the service I received at Gerber! I was that mom...the one who came in clueless as to how things worked with a half-asleep toddler in my arms. We were a bit of a mess. The front desk ladies turned the TV to cartoons for my kiddo and engaged with him, and proceeded to walk me through the steps clearly since I have never done this before. The gentleman who inspected the vehicle also explained things well and even took a look at my rental and pointed out some possible damage he didn’t want me to get charged for later. That was completely above and beyond his job requirements and it showed great customer care. There were plenty of phone call and text message updates, and the company ended up finding more damage under the surface that was related to the collision and took care of everything for me. I definitely recommend this place and am thankful for everything...my SUV looks better than she has in years. Plus...they vacuumed which for this mom is a big deal ;)

Did an amazing job with my paint/ minor dent repairs. They were able to take my vehicle in the same day, and had a 3-day turn around. They even cleaned my interior for me!

They completely fixed my equinox back to what it looked like originally when I bought it. Very satisfied with their work on my vehicle!

These guys do decent work. Have had to have my car fixed twice in a year because of people hitting my car while parked. Body Pros always does exceptional work and can match the paint job no problem. I give 4 starts because I bought a detail while it was in and it was pretty expensive, and not too my expectations. I was like a quick rub down with a rag and vacuum.

Great experience with friendly service. Rapid turnover of my vehicle. They even cleaned the entire interior of the vehicle.

Very quick work, great results and they communicate with you daily through an automated text to let you know how its going. All the staff I dealt with were very friendly and helpful with a smile and a positive attitude. I would definitely recommend Carubba for and body work you need done to your vehicle. It also helps they are approved through USAA as a warrantied body shop so youre covered for a year if the repair isnt done right.

Not very impressed with their response time after a repair I am still waiting on a door panel for over four weeks and they have not called me as of yet I have called twice. Also had issues with a repair they did to my truck about 18 months ago where it became very apparent after the initial shine wore off that the orange peel affect on the door was prominent.

I had an estimate done here for damage caused in an accident. I didn’t get the repairs done because I have to move out of state before they would be completed. Jon Taylor was helpful, knowledgeable and overall a great attitude during the estimate process. He called ahead to see about delivery estimates and secured my bumper in place for the trip to VA. If I had to get car repairs I wouldn’t hesitate to use their services because it is obvious that they care about customers and their work.

I just wanted to reach out and tell you what a fabulous job your staff did with my recent detailing. My 2008 Honda Accord was brought in by my husband on 8/23. It was in sad shape. Not really sure what I expected with a full detail, but when I got home I was amazed at the job you did!! If it hadnt been for the wear and tear on the upholstery from over the years, I would have sworn I was driving the car new off the lot! I am so very impressed with your thoroughness and appreciate all the attention to the details!! I am spreading the word of your excellent service and will definitely be back!!! Thank you so much!!

They fixed a dent on my vehicle and painted as well, provided good costumer service and cleaned my vehicle. It was like new again!

Very friendly and they do good work

Great service all the way around. Highly recommend!

Horrible! I brought my vehicle there to have the front end damage fixed. About 4 weeks later I get a call that its done. When I picked my vehicle up, it was some what dark, so everything looked okay. The next day, thankfully it was sunny, I noticed that the new paint had scratches on it, the front grille was loosely attached to the point of coming off, my newly done paint stripes were already pealing, I paid out of pocket to have the paint buffed out, only to discover it was not done and the new headlights I paid for had scratches and the lower part of the headlight was not even changed out. I went back there the next business day to have the manager tell me, oh the grille issue is an easy fix, Im thinking to myself if its such as easy fix why was it not done the first time. Heres the kicker, after arguing with the manger about the headlights, he had me drive the car to the back to have the grille reattached. So he has one of the workers bring out old lower part of the headlight from the car. As it actually turns out the old lower part of the headlight was the new one that was never put on the vehicle.So I drop off the car to have the issues fix. A few days later, when I went to pick up the car the side facing the sun looked good, thankfully right before I drove off the lot, I remembered I did not see the other side yet. So when I turned around, that side of the vehicle was not even touched. So at this point, I had to drop off my vehicle again.So all I can say about this place is that it is horrible, I am never going back. I should not have had to drop off my car three times, for the things that should have been done correctly the first time. On that final note, if you paid them to have something done, make sure that they actually did it.

Excellent job, thank you for fixed up my truck that others couldn’t do. Highly recommended business.

I got my Kia Soul serviced with Gerber collision in Watertown NY Yesterday. I got good customer service with Brittney. She kept me notified the whole time about my parts and car work being done. JT was my estimator. He was very knowledgeable on what parts i needed. I recommend doing business with Gerber Collision for sure. Thank you Guys!!

I was there for an estimate on my car damage. I personally think it was a bit on the high side. But what do I know? Im not in collision repair. They were professional, curtious, timely, and polite.

Outstanding work. I took the car in for a scratch and they cleaned the inside of the car (it badly needed it) and took out extra dents free of charge

They helped me with everything I needed very quickly

Did a great job on every vehicle Ive brought there...

Dropped my WRX off after hitting a deer. Repair was done sooner than expected. I like that they can send updates, it let me know my car was actually getting worked on and not just sitting around. They even flattened my license plate back out for me. Customer service was good.My only complaint is that they washed my car off, but I wax my car; so now it has spots all over it from the wax. I wish they would have just wiped it off or left it alone.

Got my car repaired and auto detailed... Worse experience ever... Not only my fog lights wasnt working but the detailing was pure garbage. It was as if the car wasnt even washed and on top of that they refuse to give a refund and the manager was very disrespectful. Would never recommend this place to nobody do not take your car here

Horrible service! They do not have the proper equipment to diagnose the problem, nor do they have the ability to solve it! They charged me to fix the wrong problem, then tried to charge me to fix another completely wrong problem! Good thing I took it to a shop who knew what they were doing and had the proper equipment! Absolutely poor service. Would not recommend to anyone and I will not be back.

I just got my Tacoma out today from the body shop and it came out great, they match the paint perfectly, cant tell that someone ever hit me. Great place.

They helped me out even when I had small hope in what to do next. Real experienced professionals helping out those in need.

My daughter works here its great

Staff was very knowledgeable and gave me a great deal!!

Will NEVER go back. My vehicle is currently being repaired after a minor vehicle accident on Feb 4th, USAA said between the two approved places Body pros was used the most. I chose body pros over Davis Automotive and I regret every second.First, when I took my car in to get inspected my appointment was at 2pm I wasnt seen till 2:45. The female that helped me was nice, but nothing over the top. I asked her to get me a quote on tires. On Feb 29 I called to follow up on the tires and was surprised I actually got through on the phone. The gentleman I talked to said the man working on my vehicle has been sick thats why I had not heard anything and I would here from him by close of business. Today March the 2nd my husband went in to follow up, I got a phone call but was unable to answer because I was in the Library. When I called back I was on hold for 15 min before I finally hung up to try again. Still have not gotten through. So here I am March 2nd No Car yet, no quote on tires, and irritated that I can never get through to a HUMAN and when I do the customer service is less than desirable.I will not recommend them, nor will I ever use them again. I dont care how nice my car looks. Its all about customer service and they LACK in that. I plan on writing a formal complaint to the owner.

Dude hung up in my face after asking about detailing. Thank you for that

Horrible job at repairing my 2014 VW Passat - doors didnt unlock after they took it in & gave it back with old parts that insurance covered for new parts..

Very professional