Stopped by to buy a living room set. Needed a new couch, love seat and recliner. Walked around for 10-15 minutes. There were about 4-5 customers in the store and about 20 sales people. Not one person asked if we needed help but they tell us to have a nice day when we left. We went elsewhere.
We bought a washer and dryer earlier this year, horrible experience from day one.1 We were told that both items where in stock, after waiting for at least 30 minutes we were informed that the one of the items was not in stock we went back to the store to get the floor model.2. The Salesman informed us that their product came with in store one-year warranty.3. When we got the washer and dryer set up the dyer was not drying. My first reaction was it was defective. So, I called Sav-Mart and describe what was going on. They told me it was covered under the warranty and they would send a service tech out. The issue is that when I called the Sav-Mart rep did not disclose any charger for the service tech to go out.4. We got billed for the service tech going out. When I first called, I was told that the charge was due to the repairs that the tech did. Nothing was fixed, I ended up using my home warranty insurance to get repairs done.5. When I called today, I was informed that the charge was because they sent out a tech. I understand the charge, it’s common for repair service to charge just to send someone out, but it’s also common to disclose the charge before they send someone out. The charge was never disclosed to me.
Didnt have the part we needed but they were prompt to order what we needed. I am hopeful it comes tomorrow. Update: Part was delivered as we hoped. Great Customer Service
As always, great customer service! Been back many times with family members to select their appliances and furniture.
Good customer service but had to go from one area to another and back to conduct business. Good variety of different products and we were able to find the piece of furniture we wanted at a reasonable price. Will recommend Sav-Mart to others.
Idk why I waste my time shopping at big box stores. Savmart always has what I need at affordable prices. Its awesome they do payments and will pick up your broken items when they deliver.
I sent my wife to go buy a washer to support small business in my town. The guy that helped us was nice nothing against him. It was another employee that decided to scream at my kids to stop running when I had already told them to stop. Really unprofessional! I won’t be going back any more due to her unprofessionalism. I work in sales and if the kids are doing something, you let the parent know in a nice way not scream at the kids!
We desperately needed a refrigerator for my sisters new house.Manny showed us the perfect model and was extremely helpful.Very nice store.
We practically bought the store out. Customer service was great, and they deliver large appliances.
Terrific folks, easy to deal with, and great selection and prices...plus they have free delivery in wide area...
Great selection of products with a very knowledgeable and friendly staff. We have purchased everything from furniture to appliances and even plants here during the spring.
This store has been in Wenatchee for a long time and they never fail you. Their appliance department rivals any of the big box stores. And it is a safe store to go in.
No pressure, helpful. Great price. Holmes
Great prices and free delivery 👍
Wonderful and helpful people working there. Found what I needed. Will be delivered in 2 days.
Just bought the latest nest flyer a couch ... Smooth, easy, great local service!
Best sales and service experience ever. Incredible hustle. Thanks hugely!
Well, minimum 10 employees on the clock, one customer. Went in for asa item. Not one employee acknowledged my existence. Walk around the store twice, examining the items I was interested in. Found what I was looking for....$1800! Yikes, but oh well, its worth it. Go to the center counter where all employees were chatting with each other. I ask, ANYONE? They ALL look at me and then go back to chatting with each other. NO? OK, THANKS ANYWAY. Walked out with my $2000 and my reminder to never allow disrespect from a company that is in business for profit. Cant imagine what they would do if they actually were busy with customers. On to the competition I go!
I wish I would’ve gotten a cheaper dishwasher somewhere else. It broke 3 months after the one year warranty and the customer service rep gave me no other options.
Theyre a little picked over at this stage but we still found a nice plant to purchase.
Did not see to interested in helping me!
They have some great furniture that is perfect for all my needs. Plus it helps that they make you feel like family
I have been going to Sav-Mart since 1968 and they have the same excellent service to this day.
Best appliance and furniture store in town. Free delivery, installation of the new and disposal of your old appliance. Knowledgeable sales force and clean courteous delivery people. Great place.
Great local store and superb service
Garden department always the best
Great service, great products and reasonable prices
Local business. They used to be a hardware store that ran a garden center every spring. Now theyre a furniture store that runs a gardens center every spring. They inspire loyalty from both customers and employees. Some of the garden center ladies have worked there for one, two decades or more but they also hire college kids. Have admire that in a business.
Shopping here for years all is good here
Quick service. Very helpful employees.
Try going here rather than lowes or home depot. They service what they sell and delivery and installation is fairly priced. Plus its good to support local businesses.
I like this place. Good quality products, helpful staff, good prices and free delivery.
Huge selection of appliances and furniture, most reasonably priced. Their delivery/installation guys are top notch and always super professional. Sales people are knowledgeable and not super pushy. Only negative is that whoever sets the pricing on their TVs and home theater products must be stuck in 2007, you can get far better home entertainment products for way cheaper at other places.
Super helpful staff. I bought a dresser (chest) and a bedside table about 2-3 weeks ago. Weve been very happy with the quality. Since it was Labor day, I went back today to see if they were having a sale, and they said yes! They could refund the amount of tax I paid, so I got $45 back! Nice!
Good prices, helpful staff but they also just let you browse. Name brand appliances, reasonable prices, furniture, beds, mattresses. We have never been disappointed with our purchases.
No pressure, always great!
We bought a great washer dryer set as recommended by the staff. They listened to my needs and doing my laundry is so much easier and energy efficient. Their service is outstanding!
We shop around but always buy at Sav-Mart. Never been dissatisfied. Great customer service. We get calls to make sure we are happy. Thinking about it, I have looked around and I see we sleep on their mattresses, cook on their stove, keep our food cold in their frig, clean our dishes and wash and dry our clothes with their products. Thank you so much and tell Doug hi for us.
Closing before posted time? Tisk Tisk savemart. Been letting me down since 99.
A couple of good employees. Most of them make you feel ignored or unwelcome, especially the ladies in the finance department. The blonde lady is nice.
Lied to by the Salesman, product is fine.
Appliance dept. Is top notch. The rest of the store is just average. The garden area in the summer used to be great but now is just average always the same products they dont bring anything new in.
It was grrreat. Looking forward to the garden center to open. 😀
Customer service was ok, associate stopped to visit with someone else in the middle of helping us. We were looking for a sofa bed but the sofas were all too close together to be able to pull out. Price tags werent clear as to whether or not the mattress was included. With the prices they had listed it wouldnt surprise me if they were not. If they were it would be a great deal. The sales person missed his window.
I have made two furniture purchases her and have been very happy with the service both times! The last time I went by, Amanda helped me! Amanda was so helpful that I sent one of my friends her way!
Love shopping at Sav-Mart. Great Customer Service. Great Prices. Love that they line of credit. Makes it so much easier for those times when appliances fail and not enough cash on hand.
The very best service in town! Dont buy from anyone else. Paul is a very honest and knowledgeable salesman!
Craig in sales was great! That is where the service ended unfortunately. We are 4 weeks and still waiting for a dishwasher. Range was damaged and had to be reordered, fridge was damaged and had to be replaced. Delivery was late every time so we had to hang around and wait since they don’t just call when the are on their way. The original paperwork was handled by very unfriendly ladies at the back, I’m sorry you have to work their, but I didn’t do anything to deserve the attitude. Overall I will not be recommending them, so much of the great salesmen was drowned out by the rest.
Good friendly knowledgeable
I got my sofa (Porter Southern Accent Camel Microfiber Sofa with Nail Head Trim) with great price for 398 when every else around 800. Now keep coming to check to find new chairs. Great service. Very happy with my sofa so far.
Most knowledgeable sales person Ive ever talked to. Were buying our kitchen equipment from them.
I love Sav-Mart. I have bought mattresses and appliances from them and love their service. They are incredibly patient, honest, and helpful . They will even price match with the big box stores!
Its ok, maybe better if you go during a sale
This is the worst retail store in the entire Wenatchee area. the customer service is horrible and everything they sell is way too expensive. Id never recommend any purchases here. Take your money somewhere where store employees actually care if you conduct business here. This place obviously does not.
Great local business.. parking spots are tight but love this store and employees
Great selection of quality furnature and appliances that are reasonably priced. No high pressure sales. Just good old fashioned customer service and support from their knowledgeable staff.
I really like save mart, the best are the whole staff. Sales, repair guys the install team. You can buy appliances anywhere, but you will not get the follow up like save mart.
Here comes Sav-Mart The best saying ever! It is always exciting to see them pull up in your driveway with your delivery .....yes they deliver to many areas and for free! The store always has latest styles and always has reasonable prices. My go to store!
Great place to buy furniture or appliances. Awesome garden department this time of year.
Very friendly and helpful employees. They do deliver. Prices are a little high but you always get what you pay for.. Ive bought many things over the years from Sav-Mart. Without question Ill be buying many more.
We bought a nice sectional couch at the end of June. We were told some of the pieces were back ordered so it would take a few weeks longer to get it. The beginning of August rolled around and we hadnt heard anything. We gave them a call to find out what was going on and it turns out the furniture company discontinued the fabric we ordered the couch in. We ended up with a similar fabric and color. Due to the fabric change it ended up taking another couple weeks to get the couch. Sav-Mart did end up knocking off a couple hundred dollars off the price for the inconvenience. We will definitely be returning customers next time we need furniture or appliances.
Great furniture. Abit spendy but good
Good selection of products. Prices are a bit high. They have a great parts department with a knowledgeable staff. Great garden center in Spring
We have been loyal customers for years. Usually treated very well. Great quality!
Very nice stuff and good folks working there.
The staff are attentive and knowledgeable. They have an excellent selection and great service. Best place in Wenatchee to buy appliances.
I LOVE that they have free delivery in the area. Great products and local. Highly recommend.
Has to buy a frig for the rental house. Hope they like it!
The salesmen there are wonderful people my experience is wonderful every time I walk. Have done business with them for a while and that one salesman that retired left, but he always helped us overall best experience
Theyve got everything you can imagine and then some very helpful customer service would highly recommend little pricey but good
Just started looking for new couch. Good selection. Great salesgal. Very helpful.
I love this place! We have purchased many items from here. Always great service and if something breaks its taken care of quickly.
Love the garden department in the spring. Weve purchased mattresses, appliances and a bbq. Always a pleasure to do business with.
I love coming here in the early Spring, when they have their garden center open! Always can find something I MUST come home with!
Great place or all types of appliances and brands. They have great furniture as well. Best appliance service in Wenatchee.
I love Sav-Mart in spring time with large selection of seeds, flowers, trees and garden statuary.
The Electronic repair dept. Is a joke. I brought in an expensive Yamaha receiver and they assured me they knew what they were doing and could work on them.. Well this guy has no clue. It was half way working when I brought it in and not working at all when I picked it up. He said it was because the EPROM. With 5 minutes of googling I figured out how to reset the machine and atleast had it in its original state. I sent it to Yamaha and they had it fixed up in no time. Seems save mart just wanted my $50.00 and knew they had no clue how to work on this newer equipment. Will never bring electronics into this store again. If you cant and arent certified to work on them dont steal peoples hard earned money rip off- mart...
Good selection of refrigerators. Excellent service.
I have always been happy with everything I have purchased. My couch, love seat, mattresses, etc. Great place to shop!
So many options to choose from. When i went into the wenatchee store i really liked how the sales representatives acknowledged our presence and offered their help but never once did we feel pressured. We looked around freely on our knowing if we needed help we could ask
Very friendly and knowledgeable. Love this place
Sav-Mart has a good variety of high end appliances to choose from at good prices. They also carry some of the more popular lines of furniture and audio/video, television and patio furniture.
Great selection of products by a local company. The Garden Center in spring is one of the best places for plants and garden items in town.
Very good experience. Sales people so helpful and friendly and knowledgeable ! Prices are competitive. Highly recommend Wenatchee Sav-Mart.
Find the appliance you want elsewhere then get Sav-Mart to price match. Then you get the best price from the best store. They service everything they sell and are good about it.
Nice place to go for a great bed
My husband and I have purchased appliances and furniture from Sav Mart for more than 20 years. My mother and grandmother shopped here. I believe in buying local. But I will NEVER shop here again. We purchased a wall oven over a month ago and still have not received it. They have never checked in with us to update the time we could expect the oven. When we called them to say it was overdue, the lady who answered the phone said we dont have it yet, thats just the way it is. No apology, no reason given After several days-with no contact from them- we called again and they say it will be here next week. Again, no apology or reason given. It is difficult to live without an oven- no Christmas cookies this year- but the real issue is the lack of service. I will buy from the box stores from now on.
I went in there today to look at a painting my sister wanted for Christmas. As I walked through the front door i notice around 6-10 employees just hanging out around there desk, not one acknowledge me or even ask if I needed helped as I pass right in front of them.I knew where the painting was so I went straight for it and waited to see if someone was going to offer any help. As I stood in front of the paint a few employees walked right pass me and again didnt offer any assistance.I then decide to walk from the location of the painting to the other side of the store and still nothing.Not once did I get any assistance or even a greetings.I will never go back in to that store and Ill just buy that painting online now.11/12/2018update, went in again to give your store another try. Walked out with the same results Twice. Tracy at Walkers Furniture earn my business.
Great people. Wide selection. Good products.
Second major appliances purchase from Sav-Mart this year. Excellent customer service and I like to keep it local. So glad they are here.
Only place worth it for furnishings
We have got all our appliances for our home and our rental home at Sav-Mart, and have been happy with them every time! We’re getting ready to remodel and will be getting our new black stainless appliances from here too!
From sales to repair to parts, Sav-Mart always exceeds my expectations. Probably why theyve been in business over 50 years.
Very helpful and knowledgeable sales staff. Good selection of cook tops and ovens.
Great place a lot to choose from.
Bought my washing machine last year, the staff was super helpful, have a stove that we bought 3 years ago here also, I tell everyone to SHOP YOU GUYS FIRST!!!
Purchased a new mattress from a great attentive saleslady. Thankfully the complete headboard and frame werent needed.
Sav-Mart is the only place we shop for furniture. Free delivery, great staff and wonderful customer service. I wouldnt look any further :)