My shifter froze. I tried going to Hyundai, this was start of May 2021. They could not fix, ordered new computer, no release date. I called Expert; Ben was confident they could fix it. I dropped off car, paid $1200 down payment. Car was there 3 months. They called, said car fixed. I paid another $460, took car. Surprise, after 10 miles shifter froze again. They tried to order other parts. At the end of October, Ben told me the chip shop in California told him there might be another problem, told him to pull off the dashboard and look for another problem. Really? I went in and asked for a refund. At first he gave me $360. Then, after two more visits, he decided best he could do was split the cost with you. I got a total of $860 back, he kept $800, and he did not fix the car. He refused repeatedly to give a full refund. I figured I should maybe let him keep $400 for his time, but no, he had to split it. And the car is not fixed.I got a call from Hyundai. They got in a new computer customized for my car, will put it in tomorrow. And will charge me $2000+. So Ben gets to keep $800 for not fixing my car. Nice way to make money. He said shop in California would not refund him, thats why he kept half. How is that my fault? If he broke a wrench doing the job, or his supplier sent the wrong muffler, would he expect me to pay for it? I recommend you stay the heck away from this place.

Look no further for honest and reliable auto repair. Ask for Ben, the owner of the business.He is so knowledge and thorough when working on a vehicle and the repairs are made in a timely manner with quality parts.I am completely satisfied with this business.

Worst mechanic experience ever! They take months to fail at accomplishing a job they said would only take a few hours, they do work and charge you before telling you what theyre going to do, they fail at communicating with customers and keeping appointments, and their work isnt worth what they charge. Again, this was by far the worst mechanic experience ever

I really liked the guys here. Everyone was super-cool but very professional. I will definitely be returning but hopefully just for an oil change.🤞😁 Definitely recommend!

I was overall pretty pleased. I think they didnt charge me for the tow, which was nice. They replaced a pulley that was apparently causing the lone serpentine belt that basically runs everything on the SUV like the air conditioner, water pump, power steering, alternator and more importantly the engine timing to malfunction and ultimately even started causing the entire belt to begin withering away. So they replaced the pulley, the belt and I believe a kind of tensioner for less than $500.

Nice people to work with.Very knowledgeable staff specially Ben. I always go there to fix my cars and would highly recommend to others.

I don’t have all the words to tell you how wonderful expert car care is. I’m telling everyone I know about my perfect experience. Thank you so much!

Honest, knowledgable and personable, excellent service!

I was dreading taking my car in (on Black Friday of all days) but it was running rough and needed some love. Expert Car Care was one of very few places even open much less who answered the phone. After being quoted what I thought was a reasonable diagnostics fee I decided to pay these guys a visit. When I walked in I could tell immediately these were family friendly guys, one guy was finishing lunch and was hanging out with his daughter. (How precious)! Anyway skip to the point. I gave the guys my info and a brief description of what I thought was up and left my car in their care at about 1pm. By 2:45ish they had a full diagnostics for me and price to repair the issue (much less then I anticipated) I gave them the green light to fix my car. I got a call by 4pm my car was ready to go. After getting my car back I noticed they not only fixed my issues, but my car felt a little zippier. Not only would I go back to this place, but I’d be comfortable sending my mom and others here! Keep up the great job guys! It’s good to know we have a trustworthy and reasonable mechanic in our neck of the woods.

I am working as an out of state contractor and I woke up to two slashed tires. Called these guys at 7 am. By 11 am my truck had been towed onsite and two new tires installed. The tire store was not doing deliveries until the afternoon so the owner personally drove to pick up the tires, to help me get back to work sooner. On top of this, he was extremely professional and provided an excellent price for the work.WOULD RECOMMEND

Did a tire alignment but my car is still pulling to the right. Went back to talk to them but they wouldn’t even test drive my car and refused to do anything about it. Don’t bring your car for an alignment here.

Man they over charge for everything and they try to get over on u

Took my Dodge tuck here to have the heater core replaced. The heat only comes out of the dash board now. No other vents work. They also broke pieces on my dashboard. The new line that runs from the heater core is over my gas paddle so your shoe gets caught on it. And now its summer and come to find out they removed my air conditioner to get at this part and never reinstalled that. This place is a joke!

I will give praise when its time so those of us who put our investment in their care lets bless the workers with the hands and minds to deliver to all that seek their services the all mighty blessing

Helpful! Quick! I was in and out with my emissions test. Highly recommended!

These guys have done mechanical wonders for me on 7vral occasions...they leveled out my silverado pickup...and fixed my spouses car.Ben is the man!!!!I highly recommend them!!!!

My new auto shop! I came here after a different shop purposely sabotaged my vehicle after a tune up. They were going to trick me into paying $765. Knowing my car, I decided that I needed a second opinion. I stumbled across this shop on Google and was very hesitant out of fear that this place would do the same thing. I had no choice but to have my car seen so I brought it to Expert Car Care. When I first walked into the shop the owner Ben greeted me, asked what was going on a reassured me that he would help figure out what was going on with my car. Fast forward to the best part, I was told that there was absolutely nothing wrong with my car! (As I suspected). I was so grateful because this shop could have easily deceived me, as did the first shop but they were honest and I really appreciate that. They also saved me hundreds of dollars. Their prices are displayed so you know that they’re not pulling prices from the sky. Very nice, professional and honest. I recommend!

I paid them to do a job on my car I never received a receipt I brought my own part brand new in the box and the dude told me to part did not work and the part that they gave me back was dirty and did not go to my vehicle they left my old part on there kept my new part and gave me a old car part that doesnt even go to my car had to get my car towed to another shop after I paid them to fix it they are crooks

Didnt even reset my odometer after my oil change.. Tried to call back and left a message and never got a call back...Oil change are overpriced..Service sucks..

Knowledgeable team, Knowledgeable owner! Been in the business many years. Referred by family. Still serving generations later!Can be a little pricey depending on service. 4 🌟 for that reason only. But straightforward. Not paying for maybe this is the problem.

Had to get my fuel pump fixed...for 3rd time in 2 years. First 2 times were at another garage. First...just normal age of vehicle. Second a year later under warranty. This time...my original mechanic could not find a problem. (They got it started AFTER pushing it into the garage) They couldnt diagnose a problem since it started. Broke down again 3 days later. Called Ben at Expert Car Care on a Saturday. He returned my call after hours on a weekend. Was courteous and knowledgeable of the issue. After contemplating whether to get it fixed a 3rd time under warranty or take to a new mechanic, I decided to give Expert Car Care a chance to earn my trust. Ben got back to me and confirmed the problem and gave me a reasonable quote. A bit higher than I expected...but this would be a GM factory part and not a cheap after market junk part which what I was originally getting. Im pleased that I wont be waiting another 10 months for the same problem to occur since Expert Car Care gave me a proper fix with a reliable part.Thank you guys

Great pricing and great techs. I had some work done to my car after another place screwed up. The price was great and the quality of the work was better than expected. I think I found my new mechanics.

After calling 5 times on a Tuesday afternoon, for about an hour - finally got someone to answer with a simple Hello? - after I asked if this was Expert Care Care the unidentified person said uh huh. Proceeding to why I called, I needed to get a new set of 17 tires installed on a Subaru, tires I bought online. The unidentified person said oh since you didnt buy them from us its $27 per tire, and if you want balancing its $5 extra...so almost $130 to mount and balance some 17 Subaru tires because I didnt buy them from you? Give me a break, thats half the price I paid for the tires alone. NEEEEEEEEEXT

I have had the best service and attitude out of this garage! Finally people who can diagnose my vehicles problems, fix them at a reasonable price, and treat me like I understand what they are talking about! (I understand all of it!) I have told many people about them, and several have tried Expert Car Care. They were just as satisfied as I am. If you cannot do the work on your car or truck yourself, take it to Expert Car Care.

Very friendly and helpful staff and always available. Went there for my battery issue and walked out with so much knowledge. They shared the what, where why and hows to help me understand the best options for my vehicle. And-their prices are more than fair. I own a foreign (Acura) and feel secure taking my car there for any repairs.

This place does excellent work. Good service and in a convenient place.

Ladies if your looking for electric testing done and want honest people working on your car this is definitely the place to go. They are nice respectful and honest. They focus on the issue you are concern about and let you know whats going on and the best option on repairing it....I will strongly recommend them to anyoneSarah

Ben, the owner, has always been great to work with! He never quits until the issue is fixed and gives you multiple options. The online portion of their business doesnt seem to be set up, so just give them a call and set something up. I use these guys as my go-to shop. Very skilled!

I had the worst experience at this place. Went there because of the good reviews on Google. Big Mistake. They had my car for 3 days to replace the water pump, I had the part and the coolant. When I go to pick my car up the guy didnt have change so he got to keep an extra couple of bucks. I leave to fill up my tank and my $30 of gas is on the ground. Immediately the deny it was their fault, maybe it wasnt, I have an old car and just from the banging it could have damaged my gas line. But Ben told me they didnt even have my car in the air, that was a lie because the bottom of my frame is bent. It was just lie after lie after lie. Also, they open and close when they feel like it. There is a lot more that happened but hard to explain. Just take my word for it and do not go there!

Great job guys and thanks for keeping it reasonable as well. I wish them success in their business. Recommended!

They are awesome and fair!! Highly recommend for all your car needs!

We have been going to this place for several years now and STILL LOVE IT!! We were looking at buying a used car and brought three of them into Ben to get looked over. He fit us right in and always gave us straight answer. These guys at this shop, Ben, Nick and the crew are excellent. If youre looking for a mechanic definitely check Expert Car Care out!!!

Very flexible and great customer service too! Went to several places and this place was where I found the cheapest pricing on my tires. Ben was very patient with me; he went over all the prices and quality of the tires available for my car.

All around great service, and great prices. I highly recommend ECC for car repair.

This place has some red flags, if my car issue wasnt as bad as it was I would have gone elsewhere.I scheduled an appointment over the weekend through their website, didnt get a confirmation from them before the requested time, called them, they said theyre busy until Tuesday, I told them, okay Ill bring it in Tuesday Morning.I decided out of convenience Id drop it off the night before.Got to the place 15 minutes before posted closing time. Lights were on at the front desk, garage lights were off. It seemed like maybe the mechanics left for the day and thered just be a front desk person. I walk in, security alarm goes off. They left the doors completely unlocked, and left for the day before their posted time with no note on the door, nothing.I leave come and back in the morning 45 minutes after their posted opening time, same exact thing, no one is there door is unlocked, security alarm still blaring from previous night.I used their drop-off for out of business hours because I was in a hurry and I dont think my car is safe to drive.My confidence in this company is very low right now their building they dont even lock so someone could just walk in grab a set of keys and drive off with a car.The security alarm is either not properly hooked up or they dont care if they get robbed as the alarm should have been shut off the night before and most alarms require someone to personally go down and shut off the alarm.Update: after 5 calls to them they finally called me back, car was already being worked on without even a call to confirm price first.Price was okay wouldnt have expected much lower elsewhere.cars are not my forte so i couldnt really tell you if they did a good job. Guess you can find out by seeing if this is the last review i ever write.(bad joke)

I brought my car in for a brake noise. The staff I met were all very professional, helpful and friendly. They explained the problems and quoted pricing prior to starting any work. They finished my car quickly and had competitive pricing. I also liked that they didnt try to upsell me on some unnecessary repairs as most shops do with women. Extremely trustworthy, honest and efficient.

Great Services Friendly Smiles Wonderful Wokers

Went here after driving half a mile with a flat tire to find they closed 25min before theyre posted hours of operation.Great business👎

They overcharged me on parts and I got a wheel alignment and my frontend is still shaking

I came in for engine/transmission trouble. Service was fast, and the pricing was very reasonable. They deserve five stars. I would certainly come back.

These guys did a good job, and finished in a very timely manner. Thanks guys!

I needed to have my exhaust system and shocks replaced. I was told it would be $1,000.00 for each. I decided to have the shocks done first. I felt pressured because I was told I needed to decide which one to be done soon so it could be done by the time I needed it. Absolutely no customer service skills and was persistent to get an answer ASAP. I went and had exhaust done at Velasquez Muffler for $500.00 1/2 the price and very friendly and knowledge a took me out to garage to explain what they needed to do. I will NEVER EVER go back to Expert Car Care Inc. Very Disgusted with service there!!!!!

The service and staff are great! Always keeping me inform about my car and answering any question I might have. I would and have recommend this place to both family and friends.

Never had problems with my vehicle until I brought it to this place. Had spark plug cables replaced - they failed to cap each spark plug tightly and my car wouldnt start. They replaced my lower intake gasket - my car would shut down in the middle of the street. Each time they would give me a free oil change card to make up for their mistake. I have never gone back to this place after the last mistake and want to warn others to not go here as well. I understand this place has its loyalists, but there are better quality national chain repair shops than this dump!!!Im not an entirely negative person and will give them kudos for washing cars after any service - all other car service businesses should take notice of this.

I have always come here to have my vehicles emission testing done they are very professional knowledgeable quick and easy

Great customer service Fixed in timely manner and great repair for good price

I went to this place a couple months ago. Their prices posted are inaccurate and they charge shop fees so this also jacks up prices. When I had work done, they gave me a laundry list of so-called needed repairs, including a badly leaking water pump. There was no sign of a leaking pump anywhere on the car. I took my car to respected shop and they said their is no leak whatsoever and no evidence of any fluid leak. They also said my struts and shocks were bad. They arent. Their business practices are very shady and dishonest. I would never return here again.

Quick quality friendly

They are honest...that is the best review I could give (they also diagnosed and fixed my electrical problem at a good price)

Called two times ahead to get prices. Never got prices prior. Checked in twice online through app and it didnt work. Went in for an oil change, usually do it myself and was having other issues with my car. Told them to use my own oil and filter. My car does not take 5 quarts, they used the 5 quart bottle which was unopened and full. Didnt give the rest back to me, I know its only a couple bucks but, its principle. Also got dignostic done to check out other problems, took about 4 hours... Excuse was car had to get car warmed up. Your supposed warm your car up for an oil change so... Heating oil gives it less viscosity to drain better. Got a list back with what should be done and one was brakes. Got prices for a rear brakes and rotor replacements then got prices from Farm and fleet. Farm and Fleets is less than 1/2 the price. Inspecting the rotor yes the edge had rust and the side was a little dirty but,still smooth. Would replace rotors because of rust on edge and not because the rotor was not smooth. Guy told me it was because there was indents on rotor. Dont plan on going back to place. I would stongly recommend against going here.

Service is top notch. Fast turnaround and the cheapest pricing I could find in west allis. The guys here really know what they are doing.

I went here when they were on 70th and National for just a simple wheel balance and they worked on my car for an hour and still only charged fifteen dollars. I then had a problem with my truck a few months down the road and it turns out it had a cracked ignition coil. I also believed that was the problem and Ben even showed me the part. Most shops dont want you to see the part unless it is very bad. Well the truck was still misfiring and they took another look for free. They actually kept the truck for six days. They ended up having to take the intake manifold apart and did charge me for it. I understand them charging, they did look at everything they could for free before they had to get down to the nitty gritty and the price was fair.They suspected it was something wrong with the head gasket. I went to another shop to get a quote for an engine rebuild and that shop also spent a week on the truck. Turns out it was bad gas. I would have never suspected bad gas. The car did sit for about a year and I did leave that detail out. I think I told them that the truck had sat around but not for a year. The truck also did not look like it sat for more than a week. I still trust expert automotive they did try their hardest and went above and beyond to figure out the problem. I will return to the shop for any other repairs I may need in the future and greatly appreciate all that they have done for me.Thanks guys it was greatly appreciated.

Ben stayed with my problems, and gave me a discount on added repairs missed in the initial diagnosis. I spent quite a bit of money, but cars these days.....smh😖

Integrity! Great Service - Peace of Mind - Competitive Pricing- Quick Turnaround! Expert Car Care is the PLACE TO GO in West Allis!!

Fair prices Great job done well

Extreme lack of communication. Took 3 days to fix a simple starter repair even when i brought them the part myself! Owner has cell phone as business phone and leaves the shop with it! Not a reputable business!!!! Prices were the same as other shops so take your business ELSEWHERE!!!!

Friendly, HONEST, knowledgeable mechanics! I wouldnt trust anyone else with our cars!

VERY NICE MANAGER BEN

I WOULDNT WISH THIS COMPANY ON MY WORST ENEMY. I CALLED FOR A QUOTE ON A TUNE UP AND WAS GIVING A PRICE. WHEN I WENT TO PICK UP THE CAR THE PRICE ALMOST DOUBLED. THESE GUYS ARE DIRTY MONEY ALL OVER. NEVER AGAIN WILL I CHOOSE THIS COMPANY. I WOULDT EVEN LET THESE GUYS CHANGE MY OIL. THESE GUYS ARE LOW LIFE CRIMINALS AND I AM FLAT OUT FURIOUS WITH THERE LACK OF INTEGRITY.

Great prices, staff and service.

Great service

Great service, fast efficient reliable

Ben and the other mechanics are the best!

I went there for a EMissions Test. I was in & out of there in under 10 Minutes. They were friendly.

Very excellent service

Do NOT EVER Go there!

Nobody there and no answer on phone.

Eric is awesome, great car car, great prices

Took a little while, But like always YALL Knock it Out of The PARK!!!THANKS!!!!Woooooooooooo!!!!

Good work

I tried calling and they literally hung up right away

Had my vehicle emission tested theyre very patient

My dad works thar

Great service

Great service