I love the store. And you can sign in so somebody can meet you in that department and they can help you and answer your questions. That is certainly appreciated.

This place is my fav place to shop for gadgets as it is amazing!Everyone there is so helpful and the stand out staff are Krystal & Mark in a cell phones dept. They are so friendly & knowledgeable. They answered every single question I had and helped me understand so many things I didnt know. Thank you guys and hope to visit you soon for more gadgets. I definitely recommend visiting this store.

Great experience was in the store less time than it took me to walk from my car. I walked in I was greeted by a woman who asked if there was anything I was looking for which was Oculus Quest 2 she pointed me in the direction the man asked what I needed he grabbed it in seconds. I looked up He told me the total transaction completed and is out of the store in Less than 3-5 minutes total. Great customer service by any means!! 1st time at Best Buy and I have to say it will not be my last!!!!

Used Geek Squad to diagnose a video card (which i didnt purchase through best buy) and the technicians were more than helpful and explained what they they saw and although were not able to replace the card at the time they told me who to contact since it was still under warranty. Didnt even charge me for the time they spent looking at it. Great customer service!

Its really amazing. They have a really good customer service. We went there to buy something buy we need it a few thing before buying and it took over an hour to do but that was really patience and was very willing to help us step by step. It was the best.

We purchased a 55 inch TCL television. When we opened the television the right bottom part of the screen was bent. We brought it back in its original packaging with the plastic still on the TV and asked for a replacement. They told us no replacement and no refunds. They said they would do nothing to rectify the situation and sorry but youre stuck with a broken television. This was not a clearance item. We paid full retail price for this TV. Im in shock of their response. Ive been shopping at the West Hartford Best Buy for over 15 years and have spent several thousand dollars there. Very disappointed in their handling of this situation and Im now out $650. Avoid buying anything from Best Buy at all costs! Ill never shop there again.

What a great experience purchasing our new LG OLED TV. The reason this was a very positive experience for us is because of the expert we had help us. His name is Matthew. He was super knowledgeable and honest. It’s so wonderful to have this level of service from a major retailer. Quite impressive!!Thank you again Matthew👍🏼

Great variety but no car audio section

Stopped in for a quick visit. Staff advised before i even tried to look around that theyre closing in a few minutes but i knew what i was looking for so it was easy to find. Very knowledgeable about the products and associated delivery services.

Problem 1: Doorman/whatever shirt color still asking what are you here for at the entry gate. I am here to buy what you sell. Are you selling?Problem 2: Asked multiple folks for price of a product which didnt have a price tag(A monitor). Went back to doorman who said that someone will come to that section. No one arrived - 20 mins totalProblem 3: Went back to doorman. A different one this time. Tells me that everyone is too busy. Its 7 pm and your store is not that busyProblem 4: Got out and went to Costco. Had cheaper & better version of same product! Even the price of open box was more than what it is at Costco. Took me less time to purchase and get out the door than waiting for you to answer a questionYou are epitome of everything wrong with retail industry and your arrogance shows. Good luck! you need it

We purchased a computer online and needed to return for a different model. The staff was friendly, knowledgeable, and we were in and out in a very short time. That was an easy transaction!

Got exactly what I wanted! Excellent service!

Assistant in front pointed myself in the wrong direction, and the way I am.. Ill stay there for 5 mins inspecting every item even though its not related to what I was looking for... Went back asked a different worker, he brought me to another worker that actually knew what I was asking for!!!After six stores I finally found my 1 to 4 USB adapter! Smh shoulda just ordered online..

They have new process at the door to check in, probably from pandemic. It only took a minute for someone to be already assisting me with everything I needed cause I knew what exactly what I wanted. Got me all of my items, had a nice conversation with the employee assisting me, and easy price match process. They brought out my item to my car as well. Store was clean, still keeping with some covid protocols. Overall, great experience!

Well stocked shelves usually. Getting help from associates is another thing. Front guy usually helps but employees in the store seldom seem to care. I always get the ‘Ill get someone to help you’ but I never do

Had a good experience. The lady that attended me was helpful. She help me out making the right choice.

Stopped in to look for a few pair of noise cancelling headphones after my old pair broke during flight up from Florida. Great product knowledge, didnt try to sell me something that I didnt want, reasonable price, good customer service.

The Samsug rep was amazing, she had to pull an best buy manager to help us. Krystal was very kind and professional. They also exchanged a watch without any hassels.

I order a smart tv in Amazon from best buy and love it that it was deliver to my door and services was quick and great

For when I literally cannot wait 2 days to get it from Amazon. I am an incredibly impatient person. Mostly come here for adapters for stuff I bought on Amazon.

Andrew was polite, professional and prompt. He took the time to explain the pros and cons of each item I was looking at. He even moved me over to another register so that I did not have to wait for a customer that cut in front of us.

Best buy on New Britain avenue have the best tech his name was Louis c he fixed my tablet and I thought I had to buy a new one he was so professional so on point he knew what was going on he knew how to fix it he didnt know what was wrong but he got it and he fixed it and hes the best Louis c fixed my tablet and no time and it didnt even cost me any money I love that Best buy on New Britain avenue by westfarms Mall

Went shopping for some accessories for my phone at Best Buy. Shelves were empty and products were not kept together which made them difficult to find. I found a charger with an open box that says there was nothing wrong with it but I expected a discount because it was opened.I got no discount and come to find out that the cord did not work so now I have to go back and return it which I hope they will.

Nice environment but they needed upgrade the availability for the products inside.

I never give anyone 5 stars. Its Best Buys, what can you say other than that?

Very nice! Had a wonderful man help me

Like this location better than Simsbury, store. Not fond of manager Anna Lee

Always have all my electronics i need.

For a box store employees at this one were very helpful

I like best buy, its located across from westfarm mall, in westhartford, ct.

Best buy was quick and fast my dryer stop working so we needed one and went to American fright first and they had nothing to offer so we went to best buy and they had 2-3 we like we ended up with the LG model service was good the guy seen us ask if we needed help we let him know we was looking and would let him know . When we decided I call sale over and he help us with all our answers

I feel like it makes more sense to order online. I know that due to the pandemic the Staffing is very short. I do however like The Geek Squad services.

I only had 5 min to pu charger and ear phones, as I walked in the man at door assigned a woman to assist me. In 5 min I was paying and out the door only a minute late for my appointment. Best service ever!

Came here to buy earbuds, an employee immediately came to ask if I needed help. He was very knowledgeable and helped me pick out a set. Very happy with my experience and would recommend.

One of the nicest Best Buys. Great selection of products. And one of the biggest open box selection ive seen. The TV and audio section here is way better than any other best buy! Sucks its far away from me but definitely worth the drive!

Would be better if they actually had the items I wanted in stock. Its like they have a storefront to display merchandise and then try to sell you on home delivery. Honestly would much rather go through Amazon and not worry about them being out of an item.

Customer service is always ready to handle merchandise returns with no questions asked.

Just bought 2 cell phone was fast easy to the point.

Pretty cool location, the employees were very polite and helpful in helping my find what I was looking for.

So, funny story:Im looking for a “rugged” keyboard folio case for my 8th gen ipad that i use for work. Most of the better options range around $120 and up. So, for any one who has looked at these would notice that the boxes these come in are either a magnetic flip type cover, or a drawer type opening with a ribbon for easily opening. None of these are “sealed” in any manner. It would seem to appear that manufacturers such as otterbox or logitech would allow for potential buyers to view products prior to purchasing. So the fun part…While im knelt down opening up and looking over the aforementioned products, a security guard comes over and tells me to put it back in the box and its store policy to not open the boxes. We had a small argument about the “store policy” and the intent which it would apply, and he threatened to kick me out and ban me from every best buy. So i got up, put the box back, and told him ill just leave. The ENTIRE way out of the store the man followed me out running his mouth despite the fact that i was quietly walking out. And even though i voluntarily was leaving he proceeded to tell my fiance that she also had to leave and couldnt look at anything else.I am pretty sure the security gaurd cant do anything but contact authorities, so although he was threatening to kick me out im fairly confident he couldnt personally do anything to remove me from the store and i regret not going straight to a store manager.It would appear that the manufacturer intended for consumers to examine products prior to purchasing.I dont think best buy wouldnt endorse that guys behavior despite our disagreementIt is my opinion that this guy shouldnt be responsible for anything other than pushing carts around a parking lot.

Overall, this a very nice store. The store has evolved over time and now has a huge focus on electronics. The large spaces that used to be occupied by CDs, Blu-rays, etc. are now filled with helpful devices, and accessories. The phone and computer sections are fairly large with a lot of variety as well. You can find better prices elsewhere for some items, but its worth a visit to check things out.

Great store, helpful staff, Covid-19 secure.

If you need something electrical this place shouldnt be your last resort..

I brought this month from the computer section a Dell Inspiron 14 7000 2-in-1, but it has been giving me problems ever since a week in. I had sound problems, internet problems and the background will not change since the beginning of this month. This computer is faulty. It is not worth it, and the contacts are not helpful. Best Buy has gone down hill in the last ten years. Their tech support for Geek Squad as well is not helpful as well. For my last old computer they needed three people to go into my computer from home, and it took the whole day. And they never resolved the issue. So Best Buy and Geek Squad has really gone down hill.

I have been in this store a couple of times and each time I have had very poor customer service. No one was available to help me in the t.v section. I had to being the t.v to front to get any help with the price. Then when I asked for a manager to help understand the price. The cashier told me we dont price match. That they werent going to do it. They were just saying people were mangers when they were not. I got so frustrated I just left the store. I dont think I will be back.

Got a same day appointment for Geek Squad to diagnose charging issues with my computer. Very helpful staff. When purchasing a new charger, I had difficulty finding the right one. Associate: Mike, helped me find a charger and made sure it fit and worked for my computer before I purchased. Satisfied customer.

Easy transaction. Sales associate help me with all my question and gave advice on the product I was looking for. A+

Good experience. Helpful staff

You have your pre order no point in thinking you can walk around and browse...However the staff that Ive come across have been more than helpful and really pleasant

The store was set up so that traffic flowed smoothly despite being busy. Sales people were readily available and knowledgeable about stick and the products availableAlso, for any product not readily available, they were willing to call around and have the item delivered to you and in obe instance they suggested the possibility that another merchant might have the item! A great shopping experience!

Helpful staff with my laptop purchase

The staff are helpful with a good attitude towards customers. Stressful free environment, and finding the specific item youre looking for is a pain-free experience.

I believe they need more help in the mobile phones department.

Shopped at this Best Buy before and thought it was well kept and had knowledgeable employees. However, when the store states it closes at 7pm I dont expect to pull up at 6:35 and see the entrance to go inside the store blocked which is what I, sadly, encountered. I feel like its laziness on part of whoever decided that was a good idea. Got the pricing matched at Target instead due to frustration.

The man that work with Geek Squad was a big help .. He made sure that we left happy at the end of the day

DO NOT GO TO THIS LOCATION, YOU WILL BE HARASSED BY THE MANAGERS AND FORCED TO BUY THINGS YOU DONT WANT,, THEY (JOE(MANAGER)) WILL FOLLOW YOU AROUND THE STORE AND NOT EVEN GIVE YOU 6FT APART.. HE WAS LITERALLY WALKING BEHIND ME AND ALMOST TRIPPED WHEN I WAS WALKING BACKWARDS..Andrew at electronics very helpful and knew what he was talking about and helped me compare products.

Walked in, 3 men sitting at the front door... no one said a single word to me. I proceeded to ask for the product that I came to purchase. Walked over to customer service, no employee in sight. They were all standing at the front door having a good time. Worst customer service ever.

They never have your order on time they dont prosses it when they get it make you wait more than 5 days after delivery day you cant contact the store directly and the agents that pick up are no help with anything on top of that they are supper gready and after all the inconvinience dont give you a discount or credit

Nice staff very helpful and share ideas in what youre buying

They have everything you need and staff is very helpful

One of my favorite stores.Always friendly help and find just what Im looking for.Loving these Skull Candy Sesh earbuds ❤

Easy curbside pickup procedure though I would have preferred to pickup in store so I could browse through accessories for my purchase.

Try to call them for a simple question. it is like calling for unemployment. No answer i havent contacted no one yet. I called Tuesday feb 13 at 5pm.

Great customer service.

Workers are kind and helpful. Cant give five because I havent been here enough

Great service, staff knew their stuff, I always buy at best buy and get protection plans.

Horrible customer service. Wont stand behind there product. Dont shop at best buy. I wont ever again.

Great customer service. But, they didnt have what I needed in stocks. Despite the information about in-stock inventory.

Picking up online orders is a real pain. Long wait at customer service counter to pick up order and forget curbside pick up as it is a joke. You have to check in at the front door and tell the associate the reason for your appearance at the store. I can see the need to limit the number of customers in the store, but they have designed it so it is like entering an exclusive paid membership club such as Costco or Sam club. I like their product line and pricing, but store entry and customer service is their downside and makes shopping elsewhere an option at places such as PC Richards for major appliances and electronics.

This people are awesome I went there today with my wife after having a bad experience in a best buy in sainsbury they asept my return with no issues marina david and Sara the super tech help us out to pick the new phone and process are purchase thanks you guy God bless you

Whats not to like about Best Buy? They have a great selection and they may be a little bit expensive but they also have very good deals, I found what I needed very fast and found myself interested in things I never knew I wanted, so they did a good job with their store setup to make sure that their best and newest products were right up front, congratulations to the store designer/managerI bought a few things that I did not intend to, I also signed up for their store membership.

Went in to exchange a TV that we bought online, everyone was nice and helpful and we got what we needed right away.

Its Christmas season! Say hi and bye and a smile would be great! Good job CUSTOMER SERVICEGet off your phone!

You can find the best electronics as well as I lucked out with Sara from Samsung who was there and quite helpful! and geek squad advised me well on charging my sceptre laptop! thanks

Easy to find things and good customer service

Local and they match big stores online. Plus you can physically see the items. Love the store and management. Fantastic service

Poor customer service, my order was delayed over ten days and when I asked somebody at the customer service desk & the manager, the reply was That is not our problem, call FedEx. This should never happen to any customer. I do not recommend dealing with this company, their policy for customer service needs to be changed. Hopefully this will reach a higher level in the company to avoid losing customers in the future.

Found the TV I wanted quickly. Staff is helpful and not pushy

With a really good size store, this bestbuy location provides a good amount of selection from cameras to home theater options.the camera section with a lot of SLRs and mirrorless cameras readily available for you to take it for a spin, this bestbuy is the one you should visit before purchasing a camera! They also provide a hefty 6% cashback (or more like store credit) if you habe the bestbuy credit card by citi. Or you can sign up for a new card and get 10% or more depending on any active campaigns...

Service was really really slow. There were only 2 customers ahead of me, but I waited 20 min till my turn. Staffs were just chatting and hanging around. When I ordered a freezer on the website it says 3 in stock and is ready for same day pick up at this location. I paid for it online last night and it says preparing to pick up today. I rented a truck today to pick it up but when I got there they said it was out of stock and I couldn’t get it today. They explained that I made the order at the same time with 3 other people and my order became a back order. Another solution is I have to drive half an hour to another location to pick it up where they have the freezer in stock. I wasted 3 hours just driving here and there to get it.

The blockade at the door where security asks what you’re looking for, followed by security getting mad at me for looking at a phone case and suggesting I get a non available employee to help me out is not really the definition of comforting.

Excellent safety precautions. Geek Squad staff are awesone.

The misogyny I saw displayed by the unprofessional manager here is really appalling. I cant recommend shopping here and will go elsewhere moving forward.It may not have been directed at me, but Im not about to hide behind my privilege after what I saw. No customer deserves to be treated that way for no good reason. I left without making a purchase and did my best to console the abused customer.

Walked in to look at monitors, found an employee that was quite helpful and we came to an easy decision and left with a great monitor

I had an amazing salesperson. I had my eye on a laptop and he explained everything to me, from start up, to cleaning of the product. A +

This store has one of the worst customer service. Inhave provided more than 100 reviews and numerous contribution as part of google local guide program. I generally avoid providing negative reviews but the unpleasant experience that I faced made me provide this review.I had a simple task of in store pickup and I had some issues. I asked to speak with the store manager and someone came to talk to me which I seriously doubt was the store manager. I asked simply to be told how to do a certain thing to resolve the issue. The guy was rude and very unhelpful. Either he did not know what the process was or was just plain rude.I shop a hell lot from Best Buy and consider one of the top stores but this particular store needs some serious reconsideration.

They are not open on new years day 2021 but they had an extremely fast turnaround for online delivery. We went to the West Hartford location without checking the hours first and only waited in the parking lot for about 20 minutes before they were able to fill out order and bring it out.

My fiancé and I went in tonight to purchase a 75 inch T.V.. The salesmen were super pushy and really annoying. We had a really stressful day and just wanted to shop and treat ourselves to something nice. We were so irritated by them we just left. Well just get it on Amazon...

I must the service was terrible. I tried ordering online for a curbside pickup. And item said it was in store today. the date was then changed till August 6 for pickup, inconvenience the customer. Tried calling the store and on hold for 1/2 hour. My wife got a hold of someone on the Chat. they then said the inventory is not always right so we ask to change it to delivery. Chat personal proceeded to tell us to wait 24 hours before he could change it. So seeing as we could not get a solution for the customer, we cancelled. I work in sales and it saddens me to say the service at best buy is not the best to buy from. I will not be shopping here or recommend anyone to shop here.Thanks

Found aurpods for $119.99

I was very satisfied with 5he service, thanks

Good electronics store that is often competitive with mail order

The cutomer rep was not very friendly. He had no interest to answer my questions.

Omg loved my visit told them what I wanted n I got it in seconds. Who knew I could get a 55inch tv for under $300 no scratches or nothing.

You get left outside. Employees yell at you if your masks are not on properly instead of being g polite they make you leave the store. Totally unprofessional

This store has a wide range of electronic stuff for the entire family and their staffs are knowledgeable and helpful.

Customer service was awesome

Everybody was nice It was a little haptic inside the store but thats understandable for this time of year

A gentleman at geek squad took 2-3 minutes of not asking me what I needed and then went ahead after asking if this was where online pick ups were and laughed at me and talked down to me like I was 5 and said NO.... that’s over there!!! I dislike this place

Service was slow and food was cold.