I did love this place because their coffee is pretty good but I was pretty disappointed the last time I visited. I ordered two coffees and two pastries. I had ordered just before a large group came in and ordered some drinks. My two coffees came out super fast, however my pastries were never even put in their oven to warm so I was just sitting outside waiting for pastries I paid for and probably would never have received had I not gone inside to say something. When I went inside and asked the guy about my pastries, his response was, Yea, that was my bad. Thats your professional response??? Yea, that was my bad???? You do not respond that way to a customer. You apologize several times and say that theyre on the house and refund me or you say the next one is on them. When hiring staff, please triple make sure you know their customer service skills since they are dealing with the public! This coffee shop is pretty expensive anyways so it is even more imperative that customers receive good customer service.

Westlake has needed a store like Bonibi! I bought some New Balance shoes and even got custom fitted insoles at the same time! There’s a coffee bar in the front facing the Westlake Lake with amazing coffee! The owners and everyone working here are all very friendly. I’ll definitely be coming back!

WV Lake needed this place!! I love the way how they combined the coffee shop and the retail store.

This store changed my westlake village experience! Every detail throughout the store is so unique and trendy!I come to bonibi to have a coffee with my business partner every week, and the owner and the barista are the friendliest. Always offering that positive energy! They also introduced me to their new brand Karhu and PE Nation. Really comfortable shoes I had to buy. Looking very nice!So much great to talk about this store, going to leave this one for today. My wife wants to come for activewear collection they have.Thank you Bonibi!

Love this concept store. They have unique brands like Karhu, On Running, Alo Yoga etc... Also they are serving Stumptown Coffee.PS: They have the best lake view.

Bonibi is a wonderful addition to retail stores at The Landing. Were especially excited for their coffee bar. Area and his team couldnt be more welcoming. Stop by and see their amazing selection of sneakers and apparel. Youll be glad you did!

Amazing location,the view to the lake is spectacular . A fine taste of popular brands combined with an unique design of the store. I could say is the coolest location, a must visit place! The online store very accurate and easy to browse. Bravo Bonibi team,I’m extremely satisfied with the service and more satisfied with my purchase.

Excellent service and the quality of the coffee beans is to die for! (They serve Stumptown) Do not miss out on one of Westlake Villages finest spot. They have great customer service and the area by the lake is very nice. You will have a high level of coffee experience!

My friends and I have been waiting for a Café like this to open up in Westlake! I got my unique ON running shoes at this store and while I shopped I got some great coffee too. Beautiful concept!

Great products and great location by the lake! I loved sipping my Nitro Cold Brew and shopping at the same time! Best coffee in Westlake Village!

Happy to have a new neighbor at the plaza to bring great specialty coffee to the plaza! And you can’t beat the lakeside view!

Such a great idea to have a Sneaker Store and Coffee Shop. Location 👌🏼

Best staff in town by far ! Very friendly and great styles I can find for my selfLove their coffee

The Coffee, the atmosphere, the location, and the staff are absolutely wonderful. Thank you guys!!

Cool lil coffee spot lake side, with portion of shoes. Just wish they stayed open later on weekends and had gelato with espresso!

Very unique selection of shoes and activewear. Shopping in Westlake isn’t the easiest thing to do so very appreciative of this new store

Very nice store, great service. Highly recommended.

The staff was extremely friendly and the store had very exclusive selections!

Couldn’t ask for a better sneaker and activewear spot to join the neighborhood.

Great store and great shoe selection

Beautiful store, friendly staff.

Cool little shop!

Amazing atmosphere 👌🏼

Cool

I had never made an order to the USA, this was the first and I will repeat it, I recommend this store, it has been an order to perfection in terms of shipping materials and speed. 5 days USA-SPAIN