Today, I tried to return a wine glass that was shipped to me broken. Its a 40 minute round trip for me to get to the Westport store. I was told that because the glasses were purchased as a pair, I had to make another trip to get the other glass (which is in my cabinet and has been used, already). The manager was not available to speak. They did agree to refund the glass, contingent upon me returning with the unbroken matching glass (another 40 min trip) or I could mail them the other glass at my own expense. I ended up calling the support number on my receipt and they quickly agreed to ship me a new glass and said I did NOT need to bring in the unbroken one. The whole experience soured me on the store and I decided not to purchase another set of glasses from them. Not a great experience at this Westport location, but the phone support for the main company was lovely and helpful.
Horrendous staff, I was racially profiled and treated as if I wasnt welcome there.
Very patient and helpful staff. Marianne went out of her way to help us with our purchase and follow-up sizing.
Great service, great recommendation and a HOME RUN with my wife! Thank you :)
First I just want to start off and give our sales professional: Dagmar a shoutout. She immediately greeted my husband and I upon entering the store. She was finishing up with a customer and as soon as she was finished with her. She came up to us and assisted us with our purchase. The whole time she was friendly. Professional and super kind. I got the Tiffany’s charm bracelet for my 25TH birthday. The Customer service is A+ we live and hour away and I would definitely drive the distance again because I know I’d be treated well and with respect. Thank you Dagmar!
Great people, nice as well. mostly women’s jewelers, coming from a males’ perspective. great staff. will visit again:)
I cannot say enough good things about my experience working with Marianne at Tiffanys Westport. She has assisted me on two different occasions ( with a purchase & exchange ) and she couldnt have been nicer and more accommodating. Will be back for my next Tiffanys treat and she will be the associate I will be looking for! Thanks Marianne, you make the Tiffanys experience extra special.
The whole team (retail floor/Customer Service) at Tiffany Westport is wonderful! After a frustrating visit to the NYC flagship, I brought my signet ring to the Westport store for resizing. I was instantly greeted with smiles and waves, and was whisked back to Customer Service. When I realized that I would need my ring back sooner than the usual two-week period, they arranged to have it expedited at no additional cost to me. I really appreciate the service!
Helped me fix a mistake that the Tiffany’s in soho made and turned an annoying situation into such a pleasant one! Great customer service.
Staff was super nice and friendly. No pressure, helped me find the perfect Christmas gift for my little girl. Thanks!
Always have what I need...for my wife. The staff is courteous, friendly and always helpful.
Its always political when you review, or gift but let me be the first to say Tiffany & Co. is the best place to buy fine gifts for loved ones or ones self.
The location has AMAZING service! We have been to many Tiffanys, but this one is our favorite.
Very nice store, very attentive and helpful staff, went extra mile to accomadate my needs.
Poor service jewelry imperfect go to the diamond district NYC
Its Tiffany. Great place for gifts and the staff is very helpful.
I dont love it - my wife does
The staff are very helpful
I had a lot to buy they really helped
Exceptional service!
Wife loves this place