Fernando was great. I’m not tech savvy so he made the experience as smooth as can be. I’ll be back to buy an IPad.Ellen L

We went into the AT& T store on Sat 9/4/21. The representative at AT&T was professional & asked us several questions & we spent 20-25 minutes there. Unfortunately, she said we have to contact Apple Support via the phone. We pay AT&T $153/month for phone service and bought insurance for the I-phone when we purchased the phone at AT&T. My son has not had use of his phone since Thursday. Today is Monday - 5 days without his phone & it’s been very difficult coordinating pickups from school & practices. His phone is locked & ‘disabled’. He has the I-phone SE from 2020. He has sent in proof of his receipt to show proof of payment as the original purchaser from the AT&T store. He has talked with I-phone support online and submitted a ‘work-ticket’ on Saturday. We are being told this process could take 2-3 weeks! Paying AT&T for phone service during days (multi weeks?) his phone is ‘disabled’ doesn’t seem right to me. We’ve received no further information since submitting the work ticket on Saturday. Could a representative from AT&T contact me? Sincerely, Kathleen Ruggio.

My representative was very personable and knowledgeable. He had great alternative suggestions.

Come here if you have any issues with phone or service - DO NOT go to the AT&T store on Roosevelt Road!! The Roosevelt Rd store has an incredibly rude manager that tried so sell me a $1500 new phone.The manager at this Denada location was friendly, helpful and patient.Turns out it was just a setting on my phone that was an issue and that I did need a new smartphone like the Roosevelt location manager told me!!Fantastic service here!

Cici called me in response to a call I had made to the technician who had installed the AT&T internet. After hours, and I do mean hours on the phone with several support people with no results attempting to connect my new Direct TV, she called me and was able to resolve the complicated matter. Her understanding of my frustration, her competence in dealing with situation and her manner throughout were professional in every aspect. She really understands the AT&T systems from all perspectives. The service was extraordinary. I would use the Wheaton location without hesitation.

Alexsis De La Torre is an amazing AT&T Representative.I recently got a new iPhone. I had a technical issue and wasted 2 trips to the Bloomingdale store. They brushed me off and simply told me to call AT&T tech. support. So I called. After 6 hours on the phone and three different levels of tech support people the problem was still not solved. I was then sent to Apple since AT&T was claiming it was an Apple product warranty issue. After Apple moved my sim card into a new phone the problem transferred to the new and proven to be working phone.I finally found Alexsis in the Danda Square Store in Wheaton. It took him about 5 minutes of reviewing my account setting to see that what all the high level technical support people seemed to be unable to find. He clicked that one button on my AT&T account and the problem was solved. It was a very simple issue, but undetected by tech. support and a lot of passing the buck just to get me off the phone.Save yourself a stressful couple of days and go see Alexsis in Wheaton!THANK YOU1

My wife and I had a great experience at the AT&T store in Wheaton. The sales agent that helped us was Citlali Sanchez. She was just fantastic to work with! She was extremely knowledgeable about all the phones and the ways to save money on what we wanted. She even got us a better deal on our home internet service! I would highly recommend Citlali to my friends and family 😊

Great experience at the Danada shop. Purchased a new phone and upgraded my plan with the expert help of Albert. He was so patient and helpful. I didn’t feel up sold or pressured. I ultimately decided to cancel my current internet to switch to AT&T’s faster, cheaper, and more reliable service. Go to this store and ask for Albert!

Imad Was incredibly knowledgeable Very kind And had a great work ethic Five stars

Great Store to go to if your working with Adriana. However there is a short gentleman there that is rude, condescending, and disrespectful. Ive worked with him before and always felt he was abrasive. The last time I worked with him he kicked me out of the store and threatened to call the cops on me. He definitely got under my skin. He should be fired. Otherwise, I have always been happy going to this store.

We waited 20 minutes for a rep to help us. Then found out they couldn’t even fix our problem in store. We had to call customer service. Complete waste of time.

Came here on Presidents day and the store was very busy! Even though it was, the manager and his employees made sure I wasnt forgotten about and checked in with me until it was my turn. Zach was very nice and Jasmine helped me get up and running

Went in to ask questions. Had a very helpful sales person.This is also in a good location.

I went in to up grade my IPHONE 7 to a IPHONE 11.They said my service need to be up graded to unlimited talk & text. In the process they cut off cell service to my wife’s phone. It took more than a day and countless hours on the phone to get it restored.Their representatives Citiclles clearly did not know what she was doing. The manager who ever that is did nothing to help. I am a long time AT&T customer who will be moving on to a reputable cell provider

I needed assistance setting up two new I-phones that the delivery person did not complete for myself and my wife. I stopped at the ATT Danada store and was extremely pleased with the help I received from Adriana and Salem. They took at least 2 hours out to help me transfer the information from old phone to new and and assist in showing me some other remedies to problems with usage. These two people went out of there way to help which I have not seen that kind of customer service in years. Thank you both

Extremely slow. Not the first time for me at this location but experience seems to be consistent.

Literally don’t bother going. The store was boarded up 50 mins til closing, the 2 employees’ cars were already running and they were in their coats and the guy said “at&t is sending us home because of the weather.” Which was a blatant lie as all of the other att stores in the area were still open, and the weather was mild compared to other days we’ve had recently.We went to downers grove and had a way better experience. I’ve also had good experiences at the glen Ellyn location. So do yourself a favor and go to those locations if you can, because this one is obviously not run by hard-working employees, or people who would be honest about simply not wanting to work.

Citlali was very helpful reviewing the phones I was interested in, then moving to the accessories (which I changed my mind twice and she was OK with that). The only downside was the AT&T promotion & it was not her fault. AT&T doesn’t recognize dental professionals as a healthcare provider. Therefore I didn’t qualify for the deepest discount. She did find a discount though and I appreciate her hard work.

I have business lines with ATT and have had nothing but the loveliest experience.. went to this location and I in less than 15min there I honestly could not believe what I witnessed manager Brian acted so unprofessionally and just disrespectfully that I was shockedI don’t recommend anyone visit this locationI called the corporate and reported him.Can not believe that guy is the manager

So to say that we are so glad that we had the opportunity to work with Alberto Giusti at this AT&T location would be an understatement. He was amazing in every aspect of the experience! Bravo to you Alberto! In our opinion he is the only person to see at that store. Super knowledgable and worked with us to ensure we received every possible discount and deal. 100% customer focused before, during and after the sale!

This experience took a little while but was so worth it. I worked for government and never had my own phone or service. It was a process to get my own account, transfer hardware, set up billing etc.. but Adriana and Syed took me from start to finish. I left VERY happy ! Thank you !!

We have been with AT&T for well over ten years and always feel like we get adequate service. My husband’s phone was passed the point of saving and we needed to get him a new phone ASAP. We walked in and instantly felt welcomed. The staff as a whole did a great job socially distancing themselves which is extremely important to me during this pandemic. We got the opportunity to work with Zach he was professional, intelligent, and extremely personable. We spent close to an hour with him picking out our new phone and looking at all the options we had available to us. It’s important to me that I don’t feel rushed into decisions, as I like to take my time to really think about all my choices. I’d recommend this store and the whole team to anyone looking for any type of help with their phone. 10/10 would recommend it again!

Neil was the most helpful guy in the store. He helped us save money, he transferred 3 phone lines, and setup all my new devices. He waited patiently and got everything done including restoring our new devices using iCloud backup. Neil also got us the educator discount. Make sure to ask for Neil.

Arturo was the best! I went to two other AT&T stores and spent hours on the phone with Apple. No one was able to get my phone back in service. Arturo was very knowledgeable and quickly resolved this problem for me. A big THANK YOU!!

Zach the manager is awesome! Solved all my issues with such a good attitude!!!

We were helped immediately upon walking in — Citlali was friendly and knowledgeable. One of the fastest experiences we have had in an AT&T store!

This is the best AT&T store around. The staff is always very helpful and knowledgeable on all products and promotions.

Tom and arturo helped me. They were phenomenal. While I was there I witnessed how people treat them, and its terrible. These people work in customer service... Which means they are literally there to help you, so instead of yelling at them like they own the place, take a step back and remember, they are here to help you. Show some common decency for the workers please, they didnt make the rules!

Went in yesterday after a long day at work. Wanted to switch carriers and was hoping for a smooth and fast transition. Encountered one of the best customer service experiences I have ever had. I switched over my family and was able to surprise my little one with a new phone for Christmas all thanks to the exceptional help from the rep Alexsis. He not only helped me switch phone carriers but helped me get information on internet and cable as well. Which I will soon be getting when my contract is up. Alexsis provided unsurpassable service and went above and beyond. I am excited to say I am a new loyal customer and will highly recommend to my peers and family members to switch over. Thank you Alexsis.

Huge shoutout to Cici! This girl was a complete life saver! Ive had some issues getting a line restored on a phone I don’t physically have. My husband was traveling from overseas,(with no service, communication only happened when there was a hot spot) and I had been working with customer service for about a week with no luck! Finally I decided to go into a store and Cici to the rescue! With some quick thinking she saw the phone I was trying to activate had an electronic SIM card feature. (Something I had no ideas existed) She was patient and explained what my husband would have to do in order to get service. During my interaction with her I got to chat with her about how stressful this week has been. Needless to say I had a little mental breakdown yet she went above and beyond to listen to me and showed me how she cared! Thank you again Cici for taking off some stress off my plate and saving the day!!

Super helpful staff! They were not pushy at all and were good with social distancing and mask wearing. They even had plexiglass barriers for discussions. Thank you for your help.

Alexiss D was awesome. He was knowledgable, friendly and very helpful!

Met with Salem at AT&T in danada. Helped us out with all of our issues and concerns. Highly recommend this location. Thank you.

We received outstanding service from Tom at the Danada AT&T Store. Shop there with confidence! Highly recommended.

Arturo was very patient in helping solve my problems with signing into AT&T and CBS.com. He also consolidated my accounts and got me started with features I had never had/used before, such as viewing and paying my bills, etc. It was a pleasure working with someone with so much patience and was not in a hurry to end his time with me.

Walked in, was greeted right away. Told the sales lady what I wanted and she helped me out. I was there for a long time but only because I had a TON of stuff on my old phone that we had to transfer to the iCloud. I was only client in at first but some did come in, each were greeted and helped right away. Good store. I used to go to the one on Geneva Rd cuz they were always so nice. Now that it’s gone, it’s nice to know I have another location I can trust, to go to for phones!

To every one who wants cell phone service the best store I think is att in Wheaton excellent customer service Salem Husary Alberto Glusti Adia Green I can’t think them enough for their excellent service

Citlali was very patient and understanding. Knowledgeable and very helpful.

Had to do an insurance claim unfortunately but got the phone extremely fast. The manager Zach greeted me right away even though the store was pretty busy. Id recommend this store to anybody

Great customer service. I had approach the store with pre-destined attitude that this transaction would take hours and a headache. Upon entering the store everything was great and took no time to get my phone. Thank you all

Walked in and was greeted by the manager Zach right away! He and his associate Tom helped me out with getting a new phone and were able to transfer all my information over. Would recommend to anybody!!

Syed the manager and Neil were great. Helped me switch my 5 line over to AT&T. Would definitely recommend working with him! Very patient and customer service oriented.

Today my wife and I visited this store to upgrade her three-year-old plus iPhone. The young lady (Adia?) who helped us was very knowledgable, helpful, and calm. We really appreciate the way that the store emphasizes social distancing, with plexiglass barriers, and frequent wiping down of surfaces now too, and of course face masks for everyone. While they didnt have the phone we wanted in stock, she was able to order it for us, and it will be delivered to our home in just a couple days. Moreover, we received trade in money for a couple old, unused phones we had laying around, and she was able to apply a new teacher discount to our account. While we likely could have ordered our new phone on-line, its great to be able to visit a store to see the various options, and have a helpful salesperson explain them to us. Well be back!

Thank you Salem. He was able to resolve all the issues with my new phone

I would leave 0 stars if I could, but unfortunately I will have to continue with with 1. AT&T customer service online, chat, phone, and unfortunately even in the store are incapable of solving problems. We ordered 2 phones which sounds like a very easy transaction but were told a glitch with system was not allowing us to pick up the phones. Okay fine, now what did the store do, nothing no ownership, just told us to cancel. What does customer care do, take 1+ hours to just get on the phone, only to get bounced around because no one knows how to cancel an order and no option to cancel ourselves online....way to go AT&T your customer experience is awful

The salesperson was great. She clearly understood what I wanted and suggest solutions to resolve my issue.I would like to get a call-back at... (My cell phone)I would like to understand why you send out incorrect data consistantly.My problem is the CSS that was E-Mailed to me.This document is bad...This document is wrong...These (according to the store personnel) are always wrong...Mine reflected more than 2 times what I had expected.I even called the 800 number, they said that the CSS is always wtong...Why would a company that portrays itself as a great organization send bogus information to every customer?This makes no sense.If I call a local plumber, discuss changes that I need made. Then she/he sends me a quotation (not a bill) to review that is twice as pricey as what he initially told me, I would never accept the work.AT&T did exactly that. Only worse, they already executed the work.Now I was expecting the monthly cist to go up by a few dollars, I was not expecting a meteoric rise to more that two times my preseny bill.What makes it even worse is the cavalier attitude that (not my sales person as she was not in today) the sales people in the store took.Thats is normalThis happens all the timeThose never come out right.We cannot fix it, we are floor salespeople.Yet, there were at least three people who made changes while I was there in the store.How many transactions occur per store, per hour? Each with incorrect information going out to the customers.Any who ask about it being told what I call is a Normal ERROR message.This does not reflect favorably on your organization.PLEASE GIVE ME A CALL BACK!

Signed up for free home internet with unlimited wireless. The store totally botched the paperwork and I had to call at least 3 times for them to sort out the billing and to figure out why the store didnt link the accounts and apply the promotion.At least the last lady I talked to at there call center was knowledgeable and very helpful. If I were you Id skip this location.

I’ve been to this store multiple times and it was ok, Today I walked in to update my wife’s phone and I work with the manager Zack. He was amazing made the process painless and fast. Never going anywhere else. Thanks again Zack....

I just want to say how I was about to leave this company until the employee Rawan saved me. She resolved all my issues that NO ONE could’ve figured out from customer care or managers from other stores. She’s patient, listens to what you come in for and gives you the best customer service a client can ever receive. Everyone, don’t waste your time getting upset when you can walk in and have your problems resolved with such an amazing rep! Thank you so much for helping me out with all that you did!!

Left with a new phone tied to the wrong number On our account even though I was assured it was correct when I posed the question in the store. I was told “oh that’s just a contact number”. No, clearly not. Rawan could not have been more rude, and not helpful. I subsequently spent more than an hour on the phone with AT&T’s terrible customer service.

Tom was very helpful and gave us his full attention. He had a number of helpful suggestions. He was cordial and engaged. We got a good deal on phones and services.

Sated is “first class” helpful! He is competent and very relational. Not about sales but about help and hearing what the customer needs. I recommend him without reservation. He is an asset to AT&T

This AT&T location is awesome! Tom was extremely helpful and saved me a bunch of money!! Big thanks to all the staff at this location

The manager of the store—Syed—helped me out so much during my time at AT&T. He and Tom (another sale’s associate) both helped explain the family plan and calculated all the expenses with me on paper. Everyone in the store when they were not working were focused on other work, and when customers would walk into the store immediately help them, or snag another worker to help them. The chemistry between all of them definitely showed—they were a team. This store is definitely well run; much thanks to Syed and his properly trained team.

This corporate store is the closest to my home but I have ALWAYS had issues with this store! Ive gone multiple times because of overcharges on my bills and they have NEVER fixed my problem. The Aurora corporate store on New York St is AMAZING and has always fixed my issues without any problem.

Rawan was helpful in setting up my new iPhone 11pro! She was knowledgeable and professional, and very friendly. I recommend working with her when getting new phone.

This location is fantastic!! The current staff is fast, efficient, knowledgeable, and friendly. The customer service is extremely good. This store is also in an awesome convenient location. I would reccomend this store any day of the week.

Very impressed with the new staff. Before I would avoid this store, now its immediate help every time I come in!

Syed and Adriana were great! They helped me get a new iPhone on my business. This is the place to go for all your business!

I signed up with them to get home internet service and the manager promised me that they would waive the installation fee and I would get $100 visa card as well . It seemed to be a good deal so went ahead and signed up .well let me tell you, The manager is the biggest liar I have ever met in my life . None of that happened, got charged with installation fee and never gotten my visa card either . stay away from this place as they would say anything to make you sign up with their service . I wish I can I give this place zero stars

Very helpful store, the reps there were a big help figuring out much business account bill

Tom and Syed were the best helping my family with their phone plan. They knew what they were talking about and helped my family save a ton of money by showing us new phone plans that were cheaper and better for us

Recently returned a phone past the trial grace period and manager allowed me to get a new phone. I was shocked, it seems like customer service in this country is dead, but not here. Ive been an att customer for 10 yrs and will be happy to stay. Yes, they could be a little quicker, but this place is always busy. Also, this is a corporate store, which makes doing business here that much easier. The staff here are very knowledgeable and can answer all your questions. Top notch, keep up the great work!

Rawan was friendly, very helpful, and knowledgeable in services and promotions. Highly recommend coming to this store to check out the promos

RAWAN DID AN EXCEPTIONAL JOB!! I’LL MAKE SURE TO SEND OVER MY FRIENDS TO HER. IF I CAN LEAVE 10 STARTS I WOULD. THE STORE NEEDS MORE RAWANS PERSONALITY AND HELP!!!!

An authorized retailer sent me here since apparently they couldnt help me. The lovely young lady named rawan helped me the best she could

This store was great! Everyone was so friendly and helpful, Ill definitely be recommending this location!!

One of the managers there Zach is one the most helpful employees Ive ever had the pleasure of talking too.

Very good, a young lady I forgot her name helped me and she was super great

I went to att yesterday in Danada Square, I was helped by Adriana. She was very knowledgeable and I could tell she really enjoyed her job. She answered all my questions with a beautiful smile and I decided to sign up for uverse and internet. One of the best customer service I have ever experienced. Thank you Adriana!

Great store with awesome people! After I spent 3 hours on the phone with customer service and they couldnt help me, I stop by the store in Danada Square and Adriana was very patient and fixed my business account.Thank you Adriana, I will definitely coming back to see you.

The issue I am having is the company as a whole has exuberant prices. They seem to care less about you as a customer it does not matter if you are a business customer or just a regular consumer with a personal phone. I have decided to move all my accounts business and personal elsewhere.

We are unbelievably frustrated and irritated at the service provided by this store. Weve visited the store in person at least ten times and talked to so many store representatives who confidently assured the issue will be resolved in a week. However, the issue with overcharged bills have been repeatedly ignored to the point that bills have accumulated too much (FOR TWO YEARS) that it is out of control in the store now. We understand incorrect billing issues are inconvenient and annoying to handle for the store. But this couldve been avoided way earlier (also much more simply) if ANYONE tried to solve this when we constantly reached out starting from last year. Now we are planning on opening a case for this and submitting a complaint through the federal trade commission. Such deceptive and unfair business practice should end.

Purchased a buy one get one iPhone promotion from them. Was receiving the correct credits for a few months then stopped giving me credit on my bill. Called over 10 times in 6 months and cant get a answer from anyone one why Im not receiving correct credit. I am a long time customer who is highly disappointed.

Tom and his manager Zach helped me switch my wifes phone over from an Android to an iPhone, they also helped me save by switching to u-verse! Good guys

I went in with a rather complicated (to me) issue and Lisette sat down with me and very patiently let me explain the issue to her. She was extremely helpful and I left the store with a smile on my face. When its time to replace my current phone I will return to this location and hope Lisette is still working there. Surely AT&T knows what a gem she is!

My grandmother just went over because her phone was getting really hot. They took her name, she waited an hour and there were 3 people working and only one was helping anyone. It is a waiting game and terrible customer service. I am bringing her over to Verizon. You lost a customer that is very loyal, now she will be a Verizon customer.

Worst experience ever. I’ve been waiting in line for half an hour and I still couldn’t get anyone to help me. I was here to give you more business but now I’m going to your competitor. The staff here sucks big time.

The worst customer service of any AT&T Store No greeting or acknowledgment when you walk in - they just ignore you.

Got in right away and staff went right to work on my issue. Resolved it quickly and answered my other questions clearly. Clean store, well laid out .

Rawan is my favorite I highly recommend her to all!

Rawan and Zach helped me out with my business account about 2 weeks ago, they were able to do what other locations couldnt which I thought was a simple fix, but regardless they are a huge help, i will come back to see them!

EVERYTHING that I was told by customer service has proven to be untrue. They have not provided anything they said they would.

Great service! Adriana was very helpful!

Id been having some problems with the battery life on my phone. I went in and explained my problem to Danny and he was more than willing to help me. Little did we know it would take about an hour and a half to figure out. Though the store was busy, he rushed the process in order to move on. He was very polite and helpful! Thanks Danny!

Device was great employees were friendly and helpful

Very helpful staff that stayed open 45 minutes past closing time to keep working on a connection issue we had.

Purchased an iPad here as part of a promotion deal. Didn’t use the iPad for a long time and finally had a need for so I tried to use it. The iPad kept telling me that the SIM card was incompatible. I called first to ask if it just needed a new SIM card and was told yes. Made an appointment to bring it in and I had to repeatedly explain the problem, multiple times. (The iPad would not work with the current SIM card. ) I stated that I was not interested in adding a data package and that’s when they quit listening. As soon as they knew I would NOT be opening my wallet they could careless about helping to resolve my issue. First they acted like I wasn’t really the owner of the iPad. Then I was told that the SIM card in it never worked. I was called a liar to my face. I have in the past purchased 3 new iPhones, the iPad - which is my 3rd-and an Apple Watch there. Their failure to listen and curt customer service will cause me to shop elsewhere for the next ianything. All they had to say was that the iPad would work on WiFi if the SIM card was removed but that was too difficult for these employees. “They are just there to sell the service” Was what I was told in a very condescending voice.

Horrible experience. My objective in going to the store was to remove my daughter from my wireless account. I was given a hard sell in bundling my internet, cable and phone and move from Comcast.I wasn’t interested but was given a quote on a form as a hold for a week for me to decide. Overnight an install has been set up!!!!!!!!!! I made it clear I didn’t want to do anything with cable!Service was terrible with two managers in and out of the conversation. Took 90 min plus.I’m a long long time wireless customer and am considering moving to another wireless provider I am so angry with my experience!

Seeing reviews of Rawan made me want to come in and see if she can help me with services..is there a number I can communicate to check her availability thanks

The manager Steve was very helpful and so was Helen. Westons location is a great place to shop

Unable to fulfill their promises. Have been thrown like a ball from one agent to the other to customer service. I ended up being ripped off and paying a hefty monthly bill to please them. Once youre stuck in their cobweb... Good luck!

The manager when above and beyond in service. 10************. Thank you att

I upgraded to an 11 pro and Marcus helped me out a lot

Exceptional service by Syed the store manager

Bait and switch! I visited this location a few weeks ago to inquire about switching from Sprint to AT&T. The sales representative and the manager working that night helped figure out what plan was best for me and found me additional services (tv and home internet). I was hesitant to switch because of the early termination fees I would be hit with if I left Sprint, they told me about a promotion AT&T called Help You Switch 650 that would help cover some of the costs of switching. I brought up my plan information and bill from Sprint, and was assured by the manager that as long as I turned in my devices and purchased new ones, I would get those fees taken care of (up to $650 per line). I followed all the instructions, submitted all the paperwork, and was told that I do not qualify for the promotion. I have now spoken to 3 different representatives over the phone who have told me “sorry I’m not sure why you are not eligible, but the store should have not told you you’d be fine!” Amongst a few other promises that I never got, this is the one that bothers me the most. Now I was stuck paying about $800 to cancel sprint and I can’t cancel my services with AT&T because I’m past the 14 day period. I would not recommend going to this location. I would avoid this location.

I came here to fix a problem that was caused by another at&t store. The other at&t store sold me two iPads with a promotional price when we got our iPhone X without telling me 1. I have to sign up for monthly cellular data 2. They didn’t even give me the SIM cards for the iPads. I called at&t customer service twice and they sent me wrong SIM cards twice.Luckily Ryane was there to help me correct the issue that has been going on for a couple months. She’s super helpful and professional. Her manager Kate also came out to say hello to me and let me know that they would fix the problem for me. So after a couple months, I finally have a iPad that’s working properly. Very grateful to Ryane’s customer service.

Wow. Love this place. Jimmy Vance is sooooo HOT... Id upgrade my phone monthly just to see him!

The guy that helped my Dad and I was fantastic his name is Ryan, he is awesome

Zach was a huge help in figuring out my phone and why I was having all ths issues!!!