Price on tires were reasonable. Friendly and helpful. They called me back on time when my tire arrived to install. Left feeling comfortable and safe with service.

After dropping my car off earlier today, I recalled that I was never going back to this store again, after my last experience. That time, I had an appointment, dropped it off and ended up picking it up without it being completed because it was there nearly all day and still not done. What made me remember this NOW is that I just called them, 4 hours after dropping it off, and after being told on the phone and at the counter that it would only take a few hours, and it isnt even started. we are taking care of appointments first, said Monica. The person who said it would take a few hours did so after putting me on hold to check it they can do an alignment. Based on the reviews I am reading here, it sounds pretty typical for this store. That must be why your store only has 3.3 stars.

Love how they are easy to talk to and are very respectful. Great customer service.

Im not sure why there is negative reviews on here for these guys. I had a great experience, friendly helpful service.I went in there doubtful that they could align my lifted F150 and install my 35 tires. They did an awesome job!! ride is perfect, and the wear is even. I purchased the lifetime alignment package so will deffinately take it back periodically to get a check up.Great job Firestone Whittier!!!

Had an appointment at 4pm. For a wheel alignment they didnt get it on the rack until 5pm. They said they had 2 cars ahead of me. I would have liked a phone call if they were running behind.

Great experience! Friendly and helpful staff!

My boyfriend took his car here yesterday to get new tires but they were trying to trick him into getting coolant (apparently its leaking)and a new battery when he took it for a full service last month and sure enough they checked today and advised him everything was fine! They were just lying about it to get him to pay for unnecessary service. Thats wrong!

Horrible service dropped off my car around 9am for an oil change thinking it would take them a few hours to get it done. Called them around 2pm and the they hadn’t even started finally around 4:30 they called saying it was ready. Come on 7 hours to get an oil change unacceptable. I wont be taking my cars there anymore.

I read the reviews, but they’ve must made some changes since those comments were made. The weekend crew was on it. I just had tires mounted and balanced and did my alignment as well. Made an appointment and was greeted and started by Alfie. Picked up my vehicle and Jesus explained everything from how the tires work, since I had snow rated tires, to how often I needed to rotate them and do my alignment. Did get my techs name...sorry, but he was rocking and rolling as well. Looking forward to taking in vehicle for its next service. Great TEAM atmosphere, thank you!

Tried to sell me what I did not need just had oil change said I needed back brake services car only one and a half years old 30 thousand miles price was good

I called and asked if they do free breaks inspection, and they said yesCame in and asked how long it takes they said 2 hours.Now its more than 3 hours and they didnt check it, while inspecting breaks doesnt take 10 mins.Now they close soon and not even fix if i neededThey could have scheduled another day appointment.And they see its my own problem, not even feel that peoples time with bothering

I went in to buy the lifetime alignment! At 199 it is a really good deal. The tech discussed the camber and toe specifications when I picked up my car cause I have a lowered car. I was very pleased, the tech is cool and knows what hes talking about. I took a point off cause it took them a long time to do the alignment, but then again I let them know they can take as long as they want cause I live walking distance. IMO you will have long waits on most multi-service shops unless youre lucky. I do my own repairs and I appreciate what those techs have to do.

Excellent customer service. Needed a new battery and Adrian was awesome and Alfie too! Great prices! Quick service. 👍😊

If your vehicle requires special work for basic maintenance, you WILL NOT receive same day service. You will be told to leave the vehicle overnight in order for the job to be completed.I took in my 2004 Ford Freestar in for a tune-up TWICE on a WEEKDAY and my van NEVER received service. My tune-up takes 3-4 hours to do due to the spark plugs location in my engine. I dropped my van off at 9:45am EACH TIME, the van was kept until closing EACH TIME and I was told to leave it OVERNIGHT to get service EACH TIME.If you open at 7am and close at 6pm, you have MORE THAN ENOUGH TIME to finish my car. I gave you two chances and this location could careless. These guys don’t care if my van wasn’t serviced. Less work for them. Lots of people come here so they don’t care if I was inconvenienced. You just lost a customer. Nice job.

Extremely helpful and thorough with services needed and provided. The sales advisor was very nice. Found a coupon for me and even through in a free tire rotation. Firestone just became my go to auto care place :)

Pleasant and quick

2 hrs for a vehicle inspection and they didn’t even let me know my rear brake light was out I had to find out as the guy was pulling out, he marked it as passed all lights good. Embarrassing

Good quality, good price. My Cars is like new.

I like the service but there charges R a lil high....

This place is a total rip offI have been taking my cars here for years but to the Downey location Ive never have had a problem the day I take it to the one in Whittier nothing but Bs I was told the repair was 220$ with tax they call me that the car is ready and they bait and switch now its over 330$ I explain to the guy that is not what he originally said and he straight lies and says no I never said that dishonest AF stay away take it to somewhere elseShame on you ! Firestone

Very horrible place, be sure to check your car after each service because chances are they screwed up your car.. gave this place many chances and most recently in March took my car for a simple oil change and to fix a check engine light.. part they ordered for me came defective (which seems to always happen).. was assured my the mechanics who you would hope knows what they are doing, tells me my car is good to drive until the new parts come in.. come that Monday on my way to work the car catches on fire, lots of flames start coming out under the hood and next thing I know my car completely done.. take my car to firestone to show them what happened, I was told someone from corporate will call me to help me out, well that took about a week and gave them all the information they needed to find out and was told they will follow up with me on what they can do, well two months has gone by and the gentleman that helped me not answering my calls or returning messages, very shady of them to just leave me in the dark.. At this point I will never step foot in firestone or ever recommend anyone to go there, as you see from other reviews very terrible company and I don’t think anyone at this location knows what they are doing.

Horrendous customer service. I called before I drove here and now they are saying it’s going to be “several hours”. That’s not what you just told me on the phone. Unbelievable. Learn some customer service.

Need to speak to Jennifer..

They fixed me up, warranting out my tire for a new one. The tire was only two weeks old, so I was actually pretty perturbed by that, but there was nothing to be done. They were quick and nice, which is usually all that matters.

Nice place to get your tires .

The girls in front are rude and shouldnt be in customer service. Misfits

Monica is super rude and has no sence of urgency. She doesnt listen to her customers and tries to sneaky add on things not required or asked for.

Awesome!!! Was greeted with warm welcome and originally told I would wait 2 hours and job was done in one hour, totally happy and will now become a regular customer here!Great job guys!!

MATTHEW THE NEW SERVICE MANAGER IS RUDE AND ALWAYS UNPROFESSIONAL IVE BEEN GOING TO THIS STORE FOR OVER 12 YEARS AND HES ONE OF TWO BAD ONES. I CANT WAIT FOR HIM TO BE GONE!!

If I could give less Stars I would

Great service all the time.

Very helpful staff. I took my car to get a second opinion from them and they helped me narrow down my concerns.

Really nice service and staff

The worst customer service I took my CAR 4 time and the same problem for a period of 3 -4week I took my car the 4 time ask for a rent of car and I was there for 4 hrs waiting they told me they called but never made a reservation it has been the first time taking my car to be fixed and when I got it the first time my car sounded horrible I cant believe they didnt catch that my car stopped on me 2 time called aaa am very upset I hope you dont take your car here in Whittier. Blvd

Waste of time waited 3 hours for them to fix my car, finally gave up and got the heck out of there. The should have told me it was going to take that long, I would have left immediately

The company is great all about safety and boss care

I hope they take less time for small works, To read the codes they have made me to wait for 1hr 10 mins.

Really good guys, very helfull staff

I’m waiting in line For 15min while the workers are ignoring me so rude. Don’t recommend coming to this location and never coming back here

Great deals, good service and waiting room!

Service was very poor the manager Jesus said it would be 1 hr. to due my alignment. 1 hr. Later he comes and says it will be 45 more min.

Tried to upsell me without even notifying me of the change

Alfie was very nice and helpful

Customer service is appalling. Never going back.

Dont come to this place they over charge you for things they dont do always shop around youre better off going to Walmart then coming to this place

Took my car in for ONE tire and they didn’t start working on it until I went back in and complained FOUR hours later!

Very friendly and helpful.

Expect to wait at least 1hr for oil change.Tires are over priced.

Waiting time is very long for even you had an appointment for just oil change....

There doing better

Extremely slow service

Worst service ever! Lazy, unorganized and bad management. What else can I say but dont go here.

Pretty bad put my tire on in wrong rotation direction .

Good

Fast service

Great service

They break my car......

Fast service

Nice

Excellent

Good prices and service

Very expensive, poor, not liked

Great service

They do not have anyone who speaks Spanish

Excellent