We walked in to the store and was Greeted by Paloma. She was so friendly and happy to see us. Ryan joined her to welcome us. Ryan had helped me before so I knew we were in great hands. Paloma took her time to find out what we needed and showed us many options. She found us the perfect set for our room and secured us a great price. Please come and see Paloma she will ensure you have a great experience.GW

Great experience, Great product, Great price, and Great service. I would suggest contacting Cooper or Josh at the east store. Cooper is very knowledgeable and passionate about what he does and can explain the product like no one I have ever met. Why buy something you dont know about. I would highly recommend the Stearns and Foster new pillow top with double coil technology. Cooper can explain more but its the best bed weve ever had and with the amount of time spent in a bed its a great investment for body and mind. Im not the kind of person to finance but when they give you zero percent interest and a discount for in house financing its an easy decision. Outfit your home for half the price of a car payment or less.. Thanks guys I will be back

Moe rocks! He greeted us when we arrived at the store. Then he helped us with a Sofa and shelf we purchased. He let us know when something was on sale. He was able to help multiple customers but he always acknowledged us when he was a little busy. Then Amanda checked us out and she was super friendly too!

Like every other furniture store, in stock items are hard to find but they did have more in stock than any other store and at better prices. The salesman was Cambridge and to say that he was extremely helpful would be an understatement. He took the time to find out what my needs were and went above and beyond in finding me the best items for the best price. Extremely satisfied with my experience there

Makayla was wonderful and full of knowledge! She new her features and benefits well. She took her time with us and did not rush the process. We would and will buy from her again. Full of smile and friendliness. We appreciate what product Ashley’s has and how we were treated!

Very poor customer service, integrity of the facility has proven to me that the word they say to help you means nothing. Also when I called multiple time to figure when I can get my sofas delivered they found every way possible to have it pushed back saying there never room on the delivery trucks. When they do get my piece in to deliver it in it becomes different times because they cant get all my peices on the same vehicle. Ill have to wait for further dates for other parts of my order. Which you you would think it would be made in one move. Rather then doing it piece by piece. What makes it more difficult to work with them they dont keep to there schedule appointments. I waited all day and they never showed up and they keep pushing the time back. I just ended up deciding to puck it up myself.

Over-priced fake particle board with veneer coverings. I figured it must be because of high lumber prices, but I went to a business a few doors down and found real wood furniture for cheaper than the fake stuff.If you want to be required to walk past a podium as soon as you ever and be greeted by what appears to be a personal assistant for your shopping, go to Ashley. Heck, even if you make it clear you do not want help, they will find you and continue to check in.If you prefer someone to say hello and offer help if you need anything, go a few doors down.

I recommend if you plan to buy a mattress or bed from this store to make sure they give you every disclosure. After a week all sales are final but they won’t exchange or take back a bed until it’s been 30 days so your pretty much screwed from the get go. You decide you want a different bed and it ends up being cheaper then the one you had before your still going to pay the original price of the one you choose from the beginning so you chose a bed that is 4,900 and end up getting a different one that’s 2700 you still have to pay the 4,900 I just wish they would of disclaimed that in the first place

All in all, it was a pretty pleasant experience. The downside are the sales reps. are similar to car salesman. They latch on as soon as youre spotted and dont let go. I was originally not thrilled about a sales rep. coming up, I have had bad experiences with car salesman and didnt want to deal with it. In the end I was pleased with how she handled herself. She was very helpful and directed us towards what we were looking for. She didnt waste our time on stuff we werent interested in. She was patient when we took our time with some things, especially when we side tracked on the massage chairs.Everyone we dealt with was friendly. Store was clean and had a large selection of stuff to look at. Prices were pretty comparable (we only looked at couches) to other places.My only real complaint is that the massage chair wasnt cheaper and they didnt throw in a complimentary cup that looks like it has been knocked over and spilled. Haha.

Shawn at Ashley was such an amazing help! She helped my dad and I find the perfect couch and love seat! The prices were also very reasonable and we are glad we found the perfect living room furniture at Ashley’s!

We have been shopping Ashley for a few years now. This location is my favorite in the Wichita area. We usually end up buying something each time we visit. Recently we tried a different furniture store in town that was awful. I will be sticking to Ashley’s! We’ve always had a number of excellent associates help us, but most recently MaKayla helped us find the perfect chairs and rug for our living room. We told her what we currently had, what we were looking for, and she did the rest! I’ve always been pleased with the quality of Ashley’s furniture. Go check them out first if you’re looking for furniture!

Beautiful showroom and great selection of mid century modern pieces, what I went in there looking for. I fell in love with my couch immediately and their staff (Ryan and Cambria) were both very knowledgeable and very helpful! I had a variety of things I needed to get and here are some pictures of some of the pieces I went with! Can’t recommend them enough!

Amazing customer service over this busy Labor Day weekend! Got a amazing deal on a sectional and new mattress and bedroom set...he went above and beyond to help us.

ASK. FOR. AMY. She is absolutely incredible!!! Amazing with people! Knows her stuff inside and out and made every step of our shopping experience extremely efficient and enjoyable. I’ve worked with a lot of salespeople in my line of work with my personal business, and by far, this was the best experience I’ve ever had. I was referred by a family member to go see Amy at Ashley Homestore, and now I know why...she is the best! We’re obsessed with our new mattress and furniture we got from her! Truly an investment we benefit from every single day!

The customer service is top notch! Cooper did a great job helping me choose a TV stand and it will be delivered same week as purchase. They have an amazing selection of furniture and accessories. I will definitely shop at Ashley again!

Crystal,Did a fantastic job at helping us find the perfect mattress.She listened to us and took time to understood what our needs were and did a great job,accommodating them!The mattress was sent to our house the next day.It would have been the same day but we were unable to get to the store until after five p.m.Thank you, Crystal

Haven was so wonderful and patient with our children during the process of picking out furniture. I would definitely recommend having her help you!

Amy greeted us right at the front door. She assisted us in every step of the way. It was actually a quick process and provided us with all the credible information we needed with kindness. She was so sweet and professional, leaving us with excitement for our new furniture!She did a great job!

Tanner the young salesman was great and did a great job helping us with the new furniture to meet are needs!!

Shawn helped me and my husband find a bed set that we are both happy with. She was very professional, patient, and friendly. There was no pressure to buy and she is very knowledgeable about the products. Ashley Home Furniture has really good quality home furniture. I bought my dining table and sofas many years ago. The furniture still holds up and is in great shape.

Great store- well displayed, super selection, friendly staff - great price... Ashley has been around forever and has come along way. Debbie our sales lady was perfect!

I went there to get couches and I had Peggy W. as my sales assistant she had amazing customer service skills she was very knowledgeable about the furniture and helped me with every one of my needs! All the associates were very friendly but Peggy stood out the most and was extremely helpful!

Nice people, salesperson knew the merchandise. Their recliners have more features, bells & whistles than all of the other stores, and dont cost any extra. Everything seems to just come in the one color though, usually gray, no options on that. Ick.

Great furniture! Great prices! Wonderful staff!Very knowledgeable too!

Shout out to Barry W. for being very kind and helpful with finding the perfect couch to fit our family in a new home!

Amy was incredibly helpful in making our decision to get a new sectional. She listened to what we were after and worked with us across a few days. She went into detail about each piece we looked at and gave us good and critical feedback on each. After we narrowed it down she worked with us to make a great decision and get us a great deal on our sectional.

Absolutely great experience!! Nick was just awesome and made everything go smoothly without acting like a salesperson. I will be coming back to this location for all my purchases in the future.

We entered and were met immediately by Peggy. After a brief interaction, she let us go-which was nice, we like to browse without hovering sales people near us. We found something we liked and a different salesman gave us some information but we were not committed. When we decided, we saw Peggy and waved her over and she helped us complete the transaction. I give it a 4 because I liked the ‘80’s music playing but it was just way too loud. I have tinnitus and it made my ears ring louder from spending an hour in the store.

Thank you to Barry W and all the staff here! The entire shopping and buying experience was very easy. Barry was very knowledgeable and accommodating to all we asked and needed in our furniture specs. Highly recommend and will definitely be back for any future furniture needs!

Haven was so very helpful. She was gracious and patient while we decided on our purchases.

Super friendly! Spent 15 minutes looking before I found the perfect one.

The employees were amazing!!! The young lady who helped us knew all about their inventory. She understood exactly what we wanted and needed. Could not have asked for anyone better. She was Never Pushy or rush us into buying something we did not want. Plus the assistant manager was such a joy to work with. Ashleys furniture had a giant inventory of quality and beautiful furniture! We will always go there for our future furniture or home accents.

I came into Ashleys not expecting to buy anything today. But from when we walked in to the time I walked out the door, Buck Buchanan was extremely helpful and accommodating! He made my experience amazing and surprisingly fun. Buck asked what I was looking for and I let him know, and he showed me different options that he thought Id like and of course i found a sofa that I loved. Buck is an amazing person. Notice I did not sales person. Because he became more then just a sales person. He became someone I trust and would love to do business with. He is friendly, thoughtful and did not pressure me into making a purchase. He offered me soda, water, He made it known that he wanted me to be completely in love with the piece AND the price. I cant remember a time where I laughed so much and had so much fun while shopping. If you are looking for new couches or bed shoot even decor, come see Buck at Ashleys east. You WILL NOT regret it.

The store is great, but I’ve been to a lot of great store. Product is great but there is a lot of great products and places to purchase.The difference maker was the people, in specific Shane Tyler. Walk in the door, ask for Shane and you know you will have a positive, informative, and pressure free buying experience!

Crystal Meyers did an amazing job today helping us find a perfect set at a great price. She deserves a raise! That girl worked very hard and moved half the showroom around to make sure we were happy with all the items on our order. We will be back to work with her again soon.The showroom is beautiful and the prices are the best in Wichita. Highly recommend!

Our salesperson Barry was extremely knowledgeable and professional. He answered all our questions and knew everything about the product. They are fortunate to have him. We would recommend Ashley Furniture because of him.

So a year ago I was outstanded when I originally wrote this review shortly after buying my couch. And now one year later I do have some things to say about the quality on the furniture I purchased and thank goodness I got the extended warranty because my couch literally broke in half just after my manufacturers warranty ended. In my opinion Ashleys furniture is a great place to shop wonderful costumer experience but there not the ones who built the couch theyre just selling it.

Very nice lay out and obviously good furniture.But Sales staff will not let you shop in peace. Had to explain why I was inside the store 3 separate times to 3 separate sales people who did not know how to read the room. Leave me alone.

Amy is well qualified about Ashley merchandise! Pleasant to work with! We will be back when we have need for additional furnishings!

Wonderful sales person that knows the inventory.

Amy O. was so helpful. We’ve been in a few times and were undecided for a while. She greeted us cheerfully each time we visited and gave us space to make our decisions. Today we purchased new bedroom and living room furniture. She guided us through our options and made great suggestions that helped with our purchase. We’ll definitely be back!

Michael was very helpful and went above and beyond to enhance my experience. I will be back to shop for other rooms.

The experience was awesome, Associates are great people. I love the atmosphere and would definitely come back!

I worked with Ashley as my sales attendant, she was pleasant. The rest of the process was a complete disaster. On deliveries they send you a text the night before telling you when you need to be home. I scheduled off from 1215pm-1245pm (per their request). My delivery did not show up until 2pm. I had a kitchen table with 5 chairs, 3 of the chairs were put together wrong and had to go back. I had a king size adjustable base with 2 twin beds. One of those did not work even though it was brand new. Now Ashley Home Store wants to reschedule a time where I have to take off work yet again, meet someone at the house, and wait for them to replace my faulty bed and defective chairs, not to mention Id have to also tear all my sheets off my bed and remake it once they are gone. Knowing them itll take another half day of work Im missing. For these hours and hours of inconvenience and frustration they offered me......... get this 50 whole dollars!!!!! I spend 6 grand there, they turn this into a complete disaster, and want to offer me 50 WHOLE DOLLARS!!!! I have scheduled for them to come get all of the furniture and receive a full refund. I can only imagine if the initial delivery was this poor, how hard it would be to get service if something went wrong.If you like poor service, deliveries that are a complete debacle, and being insulted on what your time is worth, Ashely HomeStore is for you!!!

Dont like the pushy blonde haired salesperson. She was rude when going over the beds.

I told Amy Otten, the salesperson what I wanted, she listened and showed me the grest examples of the furniture that I was looking for.Amy was professional, kind, attentive and very pleasant to work with.

Amy was wonderful! Creative, patient - she understood my style and helped me design a beautiful living room for my new home! I’ll be back soon to work with Amy on my bedroom!

Clean, bright, well staged store with friendly staff. I like that they will show you whatever youre interested in, but if youre just looking, (1st visit), they will let you leave without a fight. I purchased a couch on my 2nd visit after some more butt testing, and had made my decision and was out the door within 30 minutes. Both MaKayla and Crystal are very friendly and helpful ladies. My boyfriend said it was the least painful shopping-with-a-woman experience of his life. XD

Fantastic experience in the store today with Cambridge. He took the time to understand our needs, showed us around the store to various selections, and helped us find the perfect dining room and living room sets. Great experience, would definitely recommend.

Buck was amazing! He knew I was running short on time but knew what I wanted and took his timein making sure I got the right deal. Thank you for taking your time in making sure me and my family are taken care of because we all know furniture shopping can be very daunting at times. All the staff members were fast and efficient and made sure my needs were heard and met. Thanks for living up to your name guys!

Always have a pleasant experience when I shop. The staff is hopeful and knowledgeable.

Paloma was very polite and caring about my needs thank you guys so much!!!Christian was also on top of everything they went above and beyond

Best shopping experience ever thanks to Amy!!! She knew her stuff inside and out and was super fun to work with! We came in to the store not knowing exactly what layout or look we wanted and were just trying to get some ideas and inspiration. She introduced us to so many better options that we would have never thought of to make our new home look amazing! Highly recommend working with Amy for the best design expertise and service!

I have always been happy with all my purchases from Ashley Furniture, this time was no different. Great service, excellent prices and outstanding quality! Buck was very helpful and a joy to work with. Would recommend this store to anyone. Five stars and two thumbs up

Great customer service and very friendly and helpful. Great prices and quick and friendly delivery and setup.

Great personalized service by Crystal and her manager. Had to do lots of work to find what we needed for a second home and in stock. Highest customer service.

I have been looking for a duel recliner loveseat. The sales person took the time to find out what I was looking for and showed me the different options. It was well worth stopping by

I was very pleased with my experience at Ashley HomeStore. Wichita. My salesman Jonathan was very pleasant, he answered all my questions and I felt very comfortable with him. All in all I was very happy with the experience. My little gal that rang up my purchase was very kind as well. I will definitely come back to the store for any home furnishings I might need in the future.

What is even the point of purchasing furniture at the store? We understood that we were going to have a longer wait time. We worked with our salesman to find the right furniture. But somehow they managed to mess up both the delivery time and the delivery of what we ordered.We worked with a salesman for almost two hours trying to work out the details of what we wanted, we were assured that we were ordering a sectional. We commented that the order did not look correct but we were promised that they had double checked everything and it look good for what we wanted. So then we were told to wait eight weeks for delivery.Well, now we get into the fun part. We had called in to check on the status of our order and now it has been pushed back even more. Fine, but why were we not notified of a push back until one week before we were expecting our order?! We even spoke to a manager and they wanted us to split the order into two separate shipments and make us pay for the second delivery! At some point you need to work with the customer to make it right, not nickel and dime them because you are not being proactive with communicating issues to your customers.Now here we are we get our sectional delivered and it is not the right one?! Not the correct orientation that we have spent discussing with our sales person. This is absurd. Beyond that, we never got a call back from the “manager” because I am sure everyone else is having a similar experience.Of course trying to tweet them, message them, all of the above does not work. I have never had an experience like this and so hope my review saves you all the trouble of having to go through this.

Amazing staff that is very patient and helpful to find just what youre looking for. They offer many different ways for payments as well which makes it so much easier. Ask for Shawn shes amazing!

Horrible expenerience. Ordered furniture in feb. Received zero information on ETA until I reached out to them. Once I did receive an email from Ashley with a delivery date I called 3 times to get a proximity of time the day before and no one could tell me, only to find out the email was sent to me incorrectly and my furniture is not scheduled to be delivered until may 12th a month later. I have already eliminated my old furniture making way for the new because I Received an email stating it would be delivered March 15th. Now my family will be sitting on the floor for a month. This is very unfortunate.

The staff is very helpful and they have a huge selection in store so you can actually see how comfortable the furniture is before you buy. I bought a reclining sofa and they had the color I wanted in stock so no wait. From what I saw there are many sales and deals right now with in Ashley HomeStore on east Kellogg

Peggy is the best very helpful and professional will come back just because of her.

I just bought a house and am needing to furnish it- Ashley Homestore has so many options and the employees are FANTASTIC! They make sure to answer all your questions and help you with anything they can. I’m so happy with my experience and can’t wait for my furniture to be delivered!!

Amazing service, great options at great prices.Cambridge (sales associate) was super helpful. We are very picky but he understood our style and offered exactly what we needed. He stayed with us all the time and was really amazing. I recommend you ask for him personally if you go there!

Peggy was great! Thank you for the fantastic customer service.

Excellent selection for every room in home. Although for the most part the colors are highly neutral.

Had a great buying experience with Buck. He did a great job showing us pieces of furniture that fit the style we were looking for. He also worked with us and helped make the end price affordable. Would definitely come back.

Great costumer service! They really try to help you find what you need. Our sales guy was very patient with us and helped us in every way possible.

Great prices, customer service and quick delivery! Ill continue to be a repeat buyer because they know how to treat their costumers!

When arriving at Ashley Homestore on E. Kellogg we were pleasantly greeted by MaKayla Jackson. After a quick conversation about what bedroom furniture we were looking for she proceeded with grace showing us around the store asking what are preferences were. Makayla had such a pleasant attitude even through our pickiness. After picking out the perfect, beautiful new King sized bed we started choosing a new mattress. She was super knowledgeable with the mattresses and pillows. While explaining the products she was by no means boring, made it very understandable and personable. She could also joke and laugh with my husband and myself and you could tell she meant it. Our mattress and pillows for my husband and myself are perfect. Makayla was the type of person who was not pushy in making a sale and definitely the type of person you could relate with and want to be around outside the business. After being offered same day delivery we chose to wait a few days to be prepared in our home. Between purchase & delivery day Makayla was quick to respond to my text messages answering a few other questions I had.On delivery day there was a crew of 3 fast & friendly employees. They wore their masks due to Covid and had a great fun personality. They delivered, set up and removed our old mattresses quickly and efficiently less than 30 mins. I waited a few days before making this review to sleep on our new set. have personally not slept this good in years. It was my first time shopping at the Ashley Homestore and I will do it again in the near future.Thank you to Makayla Jackson, the manager and delivery crew it was a great experience!

My fiancé and I came into the store (first timers) and Cambridge made our experience more than exciting! He walked the showroom pointing out all the possibilities we could take in putting together our new home. Cambridge definitely went above and beyond and even turned my fiancé into someone who likes furniture shopping now (she’s always HATED it)!! I believe it was meant to be for us to work with Cambridge, we are even naming our son after him!! We will be back in 2021 to furnish our basement and we WILL be working with Cambridge!

Barry is the man!! He helped us pick out exactly what we needed. He helped us with a couch years ago, then helped us again for our bedroom and well seek him for our next stuff!

We went in looking for something we could buy and have delivered in less than a week, Jonathan J. Helped us find exactly what we were looking for! He provided great customer service and got us all taken care of.

We were so happy with the service we received from Amy while shopping in the store. She welcomed us at the door,lead us to the section of the store that we had an interest, was able to answer all questions we had about the furniture and made accommodations so that we could check out quickly as we were limited on time. Very pleased with the service received!

Nice place and people. Seems like theres always a 20-30 % sale off most things so dont worry about the price listedGood quality furniture for the price with all the lasted electronic adjustable settings

Beautiful, varied selection, fair prices, great service by Shawn and the warehouse staff.

Terrible experience for me. Before I even sat down on a couch, the sales person was already telling me to put 10% down. Followed me on my heals and no less than 15 times he mentioned putting 10% down to reserve the items. Went back a second time and same person was waiting by the door. Told him I didnt want to work with him so he vultured around me until a manager came. Told the manager my experience and they left me alone. So much that when I did have a question nobody would assist. I will not go back.

Very pleased with Ashley store. Great customer service! They go the extra mile to accommodate their customers.

Cameron was very helpful and I was able to get exactly what I wanted. Thank you!

Some unusual bed set designs or colors. Nice setup.

Mark Love at Ashley Furniture was awesome to work! Hilarious and knowledgeable he helped us select furniture right for us and our space!! Furniture is on the pricey side (that’s why 4 instead of 5 stars) but the warranty and other packages we got with it were above par! Thank you Mark for making this a stress free experience! Looking forward to lounging and a good nights sleep! Thank you Ashley Furniture!

Debbie Achey met us at the front of the store and was welcoming from the second we met! She was so patient, kind and helpful!! We worked with her for 2 hours trying to find a few perfect pieces and she made sure we found all that we were looking for!! I felt like she truly cared about us!! Thank you Debbie for your wonderful customer service and for your help finding the perfect pieces to complete our newly remodeled basement!!

When we walked into Ashley Furniture, we were greeted by Amy! She was so nice and professional! She helped us pick out new living room and dining room furniture! My husband and I are so excited for our new furniture to come in!

Kurt was super helpful, Friendly and knowledgeable. I live out of town and was able to continue purchase over the phone. Kurt was not available so the store manager got in right away to help me out.

Buck was amazing!! He addressed all my concerns and got me with the perfect mattress. He is a charming conversationalist and all over great person. I couldn’t be happier with my purchase. Seek out Buck for any furniture help!!!!

The customer service was excellent! Peggy was very friendly, helpful, and knowledgeable about the furniture and beds. The manager explained their promotions in detail. The prices were great and everything I purchased was in stock!! Id highly recommend them for furniture needs!!

Buck helped my family and I from the moment we got there until the very end. With a 10 month old baby, Buck showed true patience, and was such a pleasure to work with. At the end of the day we went home with a new mattress that fit all our needs.Thank you Buck!

Went to look for a new dresser and was greeted at the door by a very friendly, helpful and attentive sales lady. “Kristen”. We highly recommend her if you shop here.

Great place and good prices loved the furniture fats easy and quick and they make sure you have the best of the best!

I had a great time shopping for furniture! Both Kurt and Cambridge was very helpful, friendly, knowledgeable and professional. They made shopping very easy and fun. I definitely will be back for more furniture soon. I am very happy and they took excellent care of me.

Peggy was extremely helpful. She was kind and willing to go out of her way to help us find our dinning room set and living room set. She rushing us at all. We’ll definitely work with her again!

Crystal Meyer will pressure you to purchase. If you talk to her, dont. She added things we didnt want to our purchase because the original total was calculated to be way lower than what they were wanting us to pay. She added on an item we had mentioned but we didnt agree to get. Then she kept saying all you gotta do is just swipe your card. So we left because Im not going to be taken advantage of by a person whose only goal is to get that commission.

Cambridge was wonderful! I knew what I was looking for and he made my shopping experience quick, easy and enjoyable. I will definitely be going back as soon as it’s time for a refresh and would 100% recommend his help to anybody. Thank you again, Cambridge!

Salesman Kurt provides excellent service.Outstanding customer service and really went the extra mile for myself and my son while buying a bed and etc.I recommend if your looking for great help buying furniture at this store please ask for Kurt.Thanks again for the excellent help today !!

Cambridge was the associate that helped me. He asked a few questions about my style and knew exactly what to show me! Made shopping for the rest of the furniture I needed easier and fast.

Excellent service and product selections! Amy Otten (East Wichita Store) was brilliant to work with. She, not only, helped us furnish our home from the in-store selections but also went out of her way to peruse the Ashley website and text us recommendations! Despite the challenges that COVID has brought, Amy made the sales process seamless!

I bought a a bedroom set and a temper-pedic mattress. The salesman Buck was amazing help with finding the exact set and mattress perfect for me. He made the visit fun and not boring.

Great job! I came in looking for something specific. By talking with Mikayla I quickly realized what I wanted wasn’t exactly the right fit. So we walked around and looked at other choices similar but with more practical features. I asked questions and she had answers! She got what I needed and pointed me to the right people to get me through financing. She did a wonderful job and is exceptionally good at her job. I also had concerns about delivery and she had it all planned out for me. I would definitely recommend everyone to request her when they go in.

Debbie did a great job helping us to purchase the wicker furniture. We picked up the chairs and they look great and sit very comfortably. I know that we will be very happy with the quality of the furniture for a long time and are very grateful to Debbie for her help.