I bought a sweater and it was too big so i took it back with the receipt and tag only 2 days later and they wouldn’t take it back. i asked them why and they said they couldn’t take it back because it had stains on it and had been worn. i told them i hadn’t worn it and asked to see the supposed stains on the shirt. after i asked they then wouldn’t show me the shirt but said i could exchange it. they then were very rude and barley gave me a different size. after i got home with the different size they hadn’t taken off the security tag. so i once again had to go back to the store. and then i once again got attitude. they were just very rude and unprofessional.

I’d give them no stars if I could. My daughter exchanged some jeans she bought for $54.95 because they didn’t fit.. they have the dressing rooms closed. The pair she exchanged she was given credit for on the two new pairs purchased and had to pay an additional $34.97. This pair also did not fit, so we went to return them... the “manager” would only return the additional $34 paid and said even though my receipt showing the exchange and price originally paid ($54.95) she could not take it into account. She was very rude and not willing to discuss why I felt we were owed $89.92 not $34.97. She only gave us the $34.97 and not the original amount paid, she owed us $89.92 before taxes. Be careful with your returns they will keep your money even if you have receipt. Townes East and the girl with Purple hair has No customer service!! Now my daughter is out $60 of her Christmas money because they can’t do math at Pacsun! 🤬😡🤬

Pacsun is the best place to shop! Their employees are nice and super helpful. The manager(I think) the one with blue hair was extremely kind and helpful when I was deciding what playboy clothing to buy. Also she kinda cute not gonna lie! I’ll be shopping there again!

I bought my son a denim jacket online because it states you can return in store for a FULL refund if returned before 30 days of purchase if it doesnt work. I had my son go in store to return it he had the receipt and my card to have the money put back on it but was refused a refund by Arnette as she called herself the manager and supervisor (which I know there is someone over her as I worked in that mall as a supervisor of a well known retail store) but instead was offered an in store credit to which he would never use because their sizes run big so nothing would fit him!!! The jacket was never worn and had tags on it. The store states in their company policy you may return online purchases in store for a full refund but yet we were refused the refund so Im having to return it by mail losing money and my son being screwed out if his Christmas gift.Definitely getting in contact with the corporate office as this store manager is NOT following company policies set in place. Bad business.

Employee so rude about me not wearing a mask. I had medical note on hand and he laughed and said “i guess i can see it but I am still not letting you in”. All the while he thinks and Pacsun thinks they are smarter than my health specialist. Smh. Never will spend another dime there. We usually spend quite a bit of money there but went elsewhere and used our money with companies that don’t try to be my health specialist.

Sale is a great reason to stop in and check out what they are cleaning out. Great time to get some great styles without breaking the bank. Who can pass up a great deal?

Love their clothing selection. Trendy, comfortable and always fit just right. The jeans are always very nice and fit perfect. My favorite clothing store. Prices are extremely high however considering the product. I suck it up though and still shop here because its the only place I can find clothes that comfortably fit and look nice on me but they are definitely overpriced. Little material and wear out just as fast as anywhere else so I dont understand why they are so inflated. And selection could be larger. Aside from that I love this store.

Dang yall closed smh

Liked the store and its clothing but the employees were not friendly and not helpful. Visited on a Wednesday evening and the mall was pretty vacant.

The sale they have going on is an amazing deal and a steal! very nice employees and very helpful when i needed them

Customer service sucks. Learn to greet people

Arnette sanders the manger there was very rude when I went to return an item that had everything in tact plus the reciept. I recordedHer actions as proof from the manager there. I’m very not satisfied and have been going there for years and never had someone as a manger disrespect me the way she did !

I am from Olathe and love shopping at the Olathe store, but after visiting this store the associates were not helpful and came across very rude. I would not ever return to this store.

Terrible customer service, would never shop here ever again. Would give 0 stars if possible.

Great variety, the employees definitely knew their products!

Nice place, great clothing

Never go there in the hutch mall! its a ghost town!

I got walked in on in the dressing room

Bad customer service ever!!

Over priced

Trendy, expensive.

Underwhelming value.

Good discounts